Inglewood Nursing Home

7/9 Nevill Avenue, Hampden Park, Eastbourne BN22 9PR
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9.6 188 Reviews
  • Inglewood Nursing Home, Eastbourne
Located in a pleasant residential area of Eastbourne, Inglewood Nursing Home offers short and long-term nursing and palliative care in charming, period-style accommodation with thoroughly modern facilities.

Within the home there is accommodation for up to 60 residents in bright, comfortable rooms set over two floors. Each room is equipped with a TV, nurse call system and an adjustable automatic bed. All rooms have large windows and attractive views over the picturesque garden, while some on the ground floor open out onto the secure courtyard.

Staff encourage all residents to personalise their room with favourite pictures, photographs, ornaments and small items of furniture, as this helps them to feel at home much more quickly.

There is lift access to the first floor and all areas are wheelchair accessible. Free Wi-fi is available throughout the home, which also has its own hair salon.

Nursing and care staff are on hand 24 hours a day, supported by dedicated chefs as well as activities, administration and housekeeping teams.

Staff really care about each one of the residents and aim to make them feel completely comfortable and at home, whatever the level of care required. Their relationship is central to how happy residents are at Inglewood, and staff work hard to build trusting relationships with both the resident and their family.

Visitors are welcome at any time and on-site parking is available.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Nursing Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Nursing Care: from £1350

Fees are dependent on the level of care required. Please contact the home directly for more information.

These prices are only a guideline, please contact Inglewood Nursing Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Rani Raju (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (54)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (3)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking is available.

Inglewood Nursing Home Reviews (188)

Total of 188, showing 21-40
9.6

Inglewood Nursing Home has a Review Score of 9.6 (9.643) out of 10, based on 52 reviews in the last 2 years. Over all time Inglewood Nursing Home has 188 reviews.

Overall Experience

  • 143
  • 42
  • 3
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  • 0

Date Published

188
10
24
52
136

Review from S D (Daughter of Resident) published on 23 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum went into Inglewood Nursing Home from the hospital for end-of-life care. 3 months later has gone back to her own home. The care she received was excellent.

Reply from Rani Raju, Registered Manager at Inglewood Nursing Home

Thank you so much for your kind words. We really appreciate your feedback and are so glad to hear that your mum received excellent care. I will certainly pass your message on to our team. Care, honesty, family and commitment are core values of our company and our staff consistently uphold these in their work. It is wonderful to know we made a positive difference for your family. Kind regards.

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Review from D P (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was discharged from hospital for end of life care, we were offered a couple of choices of Care Home but this one had good reviews, and the whole family are glad we chose it. She is bedridden and unable to communicate but well cared for, always clean and tidy. The staff are all friendly and check
on her regularly. An online diary you can access gives a detailed account of all the care she receives which we find invaluable, saves interrupting the staff to ask questions, updated regularly. Staff also phone to check we are happy with care or to discuss any changes needed. Happy to recommend to anyone. Thanks to all at Inglewood, have cared for her 2 months and counting.

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Review from Robin S (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the managers, the nursing staff and the carers to be friendly and caring. I am pleased I chose Inglewood. My father, although he is sometimes confused, seems happy with his care. He likes the food and his room is nice. They encourage pictures and small bits of furniture from home to make
it even more homely.

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Review from karen B (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for at Inglewood. My mum always seems happy and talks highly of the staff. The staff are always friendly and approachable.
The home is in an old building which needs a bit of updating and upgrading which seems to be happening the home is always very clean.

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Review from C R (Friend of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my friend spent at Inglewood, I was delighted with the care given to him and the way the home was managed. The staff were always friendly and cooperative and the environment was always clean and cheerful. He seems to appreciate the way he was looked after. I wouldn't hesitate to recommend
Inglewood to other people.

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Review from J M (Wife of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was discharged from the hospital for end-of-life care at Inglewood Nursing Home. He had a lovely room overlooking the pretty garden. He was there for 10 days until he died and during that time was looked after with great care and dignity. My family and I are very grateful to all the staff
at home for the care and compassion shown to us as well.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for your positive review. I will pass the message on to all our staff. We are very delighted that you are happy with the care provided for your husband.

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Review from E H (Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful. They go out of their way to make sure I am ok. Really cannot fault them at all.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your lovely review. We are so pleased that you are happy and we love having you with us at Inglewood Nursing Home.

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Review from M B (Wife of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was in Inglewood for the last four weeks of his life. It became too much for me to give care at home. He was well cared for with the nursing staff and all the staff were always thoughtful, kind and caring. It took the pressure from me at a difficult time.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Many thanks for your kind words - I will pass these on to the rest of the staff who will be very pleased. Thank you

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Review from Caroline V (Father of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family have been extremely happy with the care my dad has received since he came to Inglewood. My dad seems very happy there and has settled in really well. Dad has spent the last few months in bed, as his Alzehmers has deteriorated and affected his appetite etc, it was decided as dad was struggling
with his swallowing, that now all his food would be smashed for him. Just recently dad seems to have improved slightly and dad has been spending time out of bed and in the day room which has been lovely to see. Inglewood have incouraged dad to venture out of his room and spend time with the other residents.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for taking the time to leave your positive review. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well with us. We will certainly pass your comments on to the team.

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Review from Celia J (Cousin of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring. The home keeps relatives informed of the health and welfare of residents.
The atmosphere is happy and very welcoming.
The rooms are clean.
The food well prepared and edible. Residents' special requirements are catered for.
The home has an activity coordinator. Activity is
essential for stimulation of the brain, and maintaining mobility and conversation.
I am very satisfied.
I think it would be great if there were phone points in the rooms. Maybe this will happen in the next year when BT will use wifi.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you for your lovely review, I am so pleased to read your kind words regarding the care your relative is receiving. I will ensure your feedback is shared with the whole team. Thank you.

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Review from Michael C (Son of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Inglewood Nursing Home, from the manager, the reception team and the carers are always very friendly, helpful and attentive and any questions are answered without issue. My generally very anxious 93-year-old mum is settled and is very happy there. A recommendation would not be a problem
for me.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Thank you so much for such a lovely review about Inglewood Nursing Home. We are glad your mum is enjoying her stay with us. Kind regards

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Review from M D (Wife of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the wonderful staff for their care which is first class. Nothing too much trouble and done with good humour and genuine concern. The home is spotless and the amenities are good I have no hesitation in recommending this home to anyone.

Reply from Rani Raju, Registered Manager at Inglewood Nursing Home

Thank you so much for your kind words and recommendation. We will continue to strive to maintain and exceed this level of care. I will pass the message to all our team. Kind regards.

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Review from P G (Granddaughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All people at Inglewood Nursing Home are amazing, they all go above and beyond. They have my grandad and have made him so comfortable. Management and carers and everyone is fantastic.
A thousand out of ten.

Reply from Rani Raju, Registered Manager at Inglewood Nursing Home

Dear Patricia,
Thank you so much for your positive review. It was an absolute pleasure to look after your grandad. I will make sure this message is passed to the staff and they will be humbled by your lovely review.
Kind regards

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Review from Sandra J (Niece of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Felt we should have been given more time when we first arrived, no initial assessment of my uncle on arrival.
Slow to relay our communications to staff or shared - re. food and feeding.
My uncle was only there three weeks and it was starting to improve and he was more settled.
Overall, I think he
would have been happy to stay.

Reply from Rani Raju, Home Manager at Inglewood Nursing Home

Dear Sandra, we are sorry to hear that you were unsure about aspects of your uncle's care when he first arrived at the home for his three-week respite stay. As you may know, I completed a full assessment before his admission, where I gathered as much information as possible about all aspects of his health and life, including his food preferences. You had told us that he liked a particular type of breakfast cereal, whereas the resident himself said he preferred another, which we gave him as and when he chose. At mealtimes, he needed help and encouragement, so staff used to sit with him while he ate. He seemed to settle in quickly and the hospice was very pleased with his improvement. Shortly afterwards he moved out of the home to be near the family. We really enjoyed looking after your uncle and would have been more than happy for him to stay with us for longer.

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Review from C B (Daughter-in-law of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father-in-law was always clean and fairly happy. Although I feel we were never told when he moved from palliative care to active dying, although Inglewood was told his death was imminent, the family was not told. So not enough communication with the family. Also, most staff were lovely, but some
of the nurses were rude. Access to notes, where given this, are poorly written and not accurate.

Reply from Rani Raju, Home Manager at Inglewood Nursing Home

We are pleased to hear that your father-in-law was happy at the home during the time that he was with us. However, we can only apologise to you unreservedly about the instance of poor communication that you refer to. The nurse on duty at the time is no longer working for Inglewood Nursing Home. We recognise the importance of being transparent with our residents, families and GP practices at this difficult time. We also take feedback very seriously and are taking steps to improve the issues that you have mentioned, particularly around communication. If you would like to make a complaint, you can write to me at Inglewood Nursing Home or you can talk in confidence to our quality team on 07810 487150 and email them via quality@canfordhealthcare.co.uk.

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Review from Debbie B (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident for 4 years at Inglewood where she was happy and well cared for.
The staff were amazing and knew how to bring out the best in her and most importantly, how to make her laugh.
I would highly recommend Inglewood, it has a lovely homely feel, not soulless like other homes
I looked at.
When she passed they made a sad time easier by giving the best hugs.

Reply from rani raju, Manager at Inglewood Nursing Home

Thank you so much for this review, we are pleased you are happy with our care and we feel it is a privilege to look after her. I will let the staff know about your lovely review.
Thank you

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Review from Diana W (Daughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was cared for in Inglewood for 8 months. She was always comfortable and well cared for. We are a large family and made frequent visits at irregular times. My mother who was nonverbal was always addressed courteously and respectfully. We felt she was safe.

Reply from rani raju, Manager at Inglewood Nursing Home

Dear Diana,
Thank you for taking the time to review us. Your kind comments are truly heartwarming and mean a great deal to all of us here at Inglewood Nursing Home. I will pass this message to all our team.
Kind regards.

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Review from William R (Son of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my aged mother was only in the home for 7 months, the care and attention she received was perfect. At 104 years old she was well attended at all times and particularly loved the communal lounge, as she loved the company.

Reply from rani raju, Manager at Inglewood Nursing Home

Dear William,
Thank you so much for your lovely review. We are so glad you are happy with Mum's care and it really is our pleasure to look after you all.
Thank you.

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Review from Alexandra T (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Inglewood Nursing Home for just over six years. She has always been looked after with great care and respect. The staff at Inglewood are all amazing, taking time with her and really anticipating her needs. Sady, my mother died on 22nd December but the staff were fabulous.
I have always been so pleased that we chose Inglewood as her nursing home.

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Review from B S (Husband of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think my wife's last days were made easier by the caring staff. In a short period, they seemed to treat her as if she was a friend or relative.
All staff made me very welcome when I visited. I was happy that she was in Inglewood Nursing Home.

Reply from Rani Raju, Manager at Inglewood Nursing Home

Dear Brian,
Thank you so much for your positive review. We appreciate your kind words about our home and our staff and continue to improve and increase our services for it to be the best it can be.
Thank you so much.

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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Inglewood Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 52 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.643 for Inglewood Nursing Home is calculated as follows: ( (425 Excellents x 5) + (133 Goods x 4) + (37 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 597 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Inglewood Nursing Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (15)

Meet the Team (1)

Rani

Rani Raju

Job Title: Deputy Manager

Joined: 2006

Rani is a registered nurse who trained in Yorkshire and came to Inglewood as a nurse in 2006. She has worked her way up through clinical lead, deputy manager and has now been appointed as registered manager of the home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Inglewood Nursing Home to verify any information. View our terms and conditions. Inglewood Nursing Home has an Enhanced Service - more info.