Ashridge Court, Bexhill-on-Sea, East Sussex
Ashridge Court, Bexhill-on-Sea, East Sussex
Ashridge Court, Bexhill-on-Sea, East Sussex

Ashridge Court Care Centre is a bright and spacious modern care home for the elderly, set in the beautiful East Sussex countryside and offering magnificent views towards the sea.

Ashridge Court offers residents the highest possible quality of life, while providing them with an exceptional standard of residential and nursing care, including respite and palliative care. Ashridge Court can also offer specialised dementia care within our dedicated dementia unit, the Hazel Wing.

Bedrooms are spacious and beautifully decorated, with carefully chosen furnishings. All bedrooms benefit from en suite toilet facilities and/or wet rooms, with flat screen TVs present in most. Individual telephone numbers with direct lines into rooms also help residents maintain their independence.

Communal areas at Ashridge are the real ‘hub’ of the home, it’s where residents can enjoy some of the wide variety of entertainment and activities on offer, as well as socialising with friends, family and other residents. Refreshments are always available, and there is always a friendly face around for a cup of tea and a chat.

Gardens are a constant source of interest to residents and visitors, with an abundance of wildlife and extensive lawns surrounding a small well-maintained pond. Ever-changing views across the Pevensey Marshes and out to sea constantly reflect the changing seasons, adding further interest to beautiful views.

Group: Canford Healthcare

Person in charge: Caroline Braime (Manager)

Local Authority / Social Services: East Sussex County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 69 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Colitis & Crohn's Disease • Hearing Impairment • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 65

Shared Rooms: 2

Rooms with ensuite WC: 67

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Ashridge Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Ashridge Court has a Review Score of 9.6 (9.606)

The Review Score of 9.6 (maximum of 10) for Ashridge Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Ashridge Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.606 for Ashridge Court is calculated as follows: ( (127 Excellents x 5) + (57 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 193 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ashridge Court is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.8 positive Reviews (69 registered maximum number of service users ÷ 5). 17 Reviews ÷ 13.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ashridge Court?

  • Extremely LIKELY
    14
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ashridge Court

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Guardian of Resident/Service User
    1
  • more

Well looked after and comfortable.

How likely would you be to recommend Ashridge Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My Dad spent the last two months of his life in the dementia part of Ashridge Court. He was very well looked after until the end with care and dignity at all times. The staff were amazing, really attentive and friendly. I would like to say a big thank you to everyone.

How likely would you be to recommend Ashridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

A lovely nursing home, good sized rooms and beautiful gardens and views. All staff are very caring and empathetic to residents, family and visitors. Twice daily activities in the lounge including weekends. Very friendly people. Would highly recommend this home.

How likely would you be to recommend Ashridge Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Our terminally ill friend was in Ashridge Court for three weeks before his death. Everyone treated him and ourselves, with the utmost dignity. The friendly staff always made us welcome on our daily visits.

How likely would you be to recommend Ashridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visited my friend for over three years. Her room overlooking the garden and views over Pevensey marshes to the sea. Sadly I didn't see her out of her room (her choice I believe) and I did visit regularly. Everyone of the staff were caring and kind. To watch her body wasting away was so cruel I personally believe that the government should bring out a law allowing us to die with dignity not easy I know, but it could and should be done.

How likely would you be to recommend Ashridge Court? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Excellent

Staff: Good

Management: Good

Rooms: Good

My friend is extremely well looked after at Ashridge Court.
She is totally dependent on the staff and I have every confidence. I visit regularly and I am well looked after, when I visit I spend all day at the home and know how well it is run.
I cannot recommend it highly enough.
The food is fantastic, the rooms are lovely and bright.
There is a wonderful atmosphere with activities continually going on.

How likely would you be to recommend Ashridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum age 96 was receiving "end of life care" at this superb home. She was treated with great compassion, respect and dignity as were we and others who visited her. The nurses, care staff, domestic staff and administration staff were all friendly, professional and supportive.
Unfortunately, mum was only at Ash Ridge Court for 4 weeks and was too ill to be able to appreciate all the facilities of the home. It is in a truly beautiful position with views across the countryside out to sea. The gardens are large and easily accessible. The rooms are clean, comfortable and well equipped. Thank you, Ash Ridge Court for taking such care of mum, and us, at the end of her life.

How likely would you be to recommend Ashridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sadly my father was only at Ashridge Court for a short time but we were very impressed with every aspect of the home. He was treated with dignity, care and compassion. The kindness shown to my father was extended to us; we were welcomed at any time and always kept up to date and involved regarding my father's health.

How likely would you be to recommend Ashridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

No management at the time of entry. The home was excellent from previous experience from previous family member who stayed before this time.
All aspects were rather disjointed for some time but all being addressed by the new manager.

How likely would you be to recommend Ashridge Court? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Sharon Smith, Head of Admin at Ashridge Court responded to this review on 16 Mar 2017:

Thank you for your review. We are committed to delivering high-quality standards at the home. We are thankful for your recommendation and delighted that the changes we have introduced are evidencing the high standards we have in caring for our residents.

My parents have been residents at Ashridge Court for more than two years. My mother has been in the dementia wing where her care in spite of her deterioration and increased needs has been attentive and sensitive. My father has also received a level of care which reassures me that he is safe and comfortable.

How likely would you be to recommend Ashridge Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I would fully recommend the Ashridge Court Care Centre as an excellent residential home.
Both my wife and aunt have resided here. My wife passed away in October 2015 and the support during this difficult time was very professional and compassionate.
An excellent centre for the elderly and those in need of care, support and loving assistance.

How likely would you be to recommend Ashridge Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have absolutely no problems with both my parents living at Ashridge Court Care Centre.
Everything is first class.
In the three years they have lived there we have had no reason to worry about their care.
It is like one big happy family.

How likely would you be to recommend Ashridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is in her 90's and has dementia. She has been at Ashridge Court for several years and has always been looked after with the greatest kindness and efficiency by the wonderful staff. There is an excellent programme of activities and entertainment. The food is very good and her individual likes and dislikes are catered for. Her room and the communal areas are all of a very high standard but above all the staff are friendly kind and caring.

How likely would you be to recommend Ashridge Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Calm, clean and modern environment well-presented staff. Respond well to feedback.
Full entertainment diary and residents are keen to participate. Excellent menu and well presented. Very willing to go the extra mile in support of high days, bank holidays and birthdays etc.

How likely would you be to recommend Ashridge Court? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lovely home. My dad is very happy there. The staff are lovely and my dad is very fond of all of them. Very clean and there is always someone there to talk to if I have any concerns. Would definitely recommend to others.

How likely would you be to recommend Ashridge Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Generally an excellent care home with friendly staff and a caring environment. The only downside would be the lack of parking, particularly when the home is having staff training days.

How likely would you be to recommend Ashridge Court? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Care / Support: Good

Treated with Dignity: Good

Staff: Good

Management: Satisfactory

Value for Money: Satisfactory

The nursing side of the care home and in particular the dementia unit provides an excellent service. I have a good rapport with the nurses and carers. I, however, feel that the activities for Hazel unit have declined.

The office processes fail to use all the modern tools, I get my mother's monthly statement followed a few day later by one for additional services, this is all on expensive headed notepaper and could have been emailed to me. This also applies to any correspondence from the home, only the other day I had what I considered a round robin letter sent to me and as if my mother had just gone into care. I understand not everyone has email but at least give it as an option.

How likely would you be to recommend Ashridge Court? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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