Ashridge Court Care Centre

Staff always friendly and welcoming. Room is always clean and tidy. Security and safety in the home is very good. Privacy is respected. If needing to talk to the manager, they are available to answer any queries.

We are always welcome for comments on how we can further support Dad's care.

This is an update of my care since 15 June 2022. Back then, I was in respite care. I'm now in permanent care because an accident (not in the care home) brought my rehab to a sudden halt. At times, I still need two carers. While in rehab, the doctor asked if the nurses at Ashridge would be interested in learning how to support my bowel movements or if they preferred to call in community nurses. I don't know how they squeezed time for education in their daily duties, but almost all nurses participated. I still enjoy the combination of professionalism with various individual social skills/intelligence. I have known most of the staff for almost three years. They became family. Has anything changed since 2022? Yes, I will add a star to 'Food and Drink' for satisfying some of my Mediterranean-style food cravings.

My husband is well cared for as he is unable to do anything for himself he is at the end of life care he is made comfortable and his needs are met at all times and the people who look after him are brilliant.

Really very happy with the care my mother has received at Ashridge Court. The staff are fabulous. It is noticeable that they are stretched very thinly but this is a consequence of the UK-wide shortage of care staff. And yet, they still do an utterly amazing job every day. I am so pleased.

I cannot praise this home enough my brother was 59 when he left hospital to go in to Ashridge Court. He is now 60 the care from the nurses the cooks the entertainment. The health care assistants are 10 out of 10 we visit every day. My brother is always showered and his room is always put on him as he likes to smell nice his room is always tidy, he has a great rapport with the staff. They take their jobs very seriously and are very loving and caring towards my brother, the management is extremely thorough and the communication with my family is fantastic. I can’t praise them enough I have a great relationship with the nurses and all the other staff there thank you, Ashridge Court because of my brother's age and being very young, he refuses to interact with the other residents which is his choice, but he’s always given the choice to go and be involved.

We had a meeting early on with the centre Manager which was very helpful and reassured us that the centre understood Mum's end-of-life care and situation.

It would be more dignified if he was made to get up, wash and get dressed and to eat his meals in the dining room or sitting in his own room. This would give the staff the opportunity to freshen his bed and clean and tidy his room.

Members of the Ashridge nursing team caring for my mother offers a brief but interesting insight into how they engage with my mother. It is clearly quite a dynamic process and endeavours very dependent "in the moment" whilst being guided by her responses. Moreover, it is a testament of the influence the skills developed central to their individual roles, responsibilities and lived professional experience. I am so fortunate that my mother remains in an excellent environment. of care.

Staff are always very caring, although are not always aware of changes to care package. Activity staff work incredibly hard to deliver variety and have lots of interesting ideas. Kept informed of any incidents although communication with head office is not always good. Some rooms looking a bit tired.

On my wife's behalf, I thank them all.

The staff are very good and really caring. He has a lovely view from his window and can go out into the garden as he needs a lot of fresh air. The staff understand and they make sure he is safe and well looked after.

My mother has been a resident since July 2016 since when her personal needs have increased little by little. During the last year the team appear highly motivated and have responded particularly well under the new management with a warm friendly and strong can-do attitude. Individuals respond well to extra or special needs and provide ready feedback on a virtual family basis.

My Mother has been cared for the last 12 months and is looked after very well. She has a small room on the ground floor overlooking the garden. The room is clean and warm and the team look after all her needs.

My mum has been cared for at Ashridge Court Care Centre for nearly a year and despite her wishing she could live independently she has settled well. She enjoys the food and the company of the staff. It is a great relief to know that she is content in their care.

My mum has been cared for by the staff of Ashridge Court from the end of August 2021 to 21 Feb 2022 and has had the best of care anyone could wish for. Mum was upset at having to leave her home but the staff made the transition so much easier for Mum and us all. The care has been exceptional by dedicated and cheerful staff.

From the first second of talking to the staff, I felt at ease. They made my mum's stay very easy on her. The staff became more like family. I cannot say enough about Ashridge Court. From the food to the whole running of the care home, it was all first class. From my mum and my family, we will always be forever grateful.

Ashridge Court Care Centre is located in attractive grounds with stunning views across fields to the distant English Channel at Normans Bay. The home is purpose-built and as such the building is fit for purpose and has a modern ambience of efficiency and professionalism. The team at the home from the leadership, administration, entertainment, nursing, carers, and housekeepers all appear to be motivated to provide a good positive environment of care for the residents. I have been a frequent weekly visitor to the home over the past few years and there is a core of established long-serving staff that set high standards for those new staff joining the home. (There is a regular turnover of staff in this industry and this home appears not to be exempt from this fact). In conclusion, I do believe that my father is in very cable hands, which gives me peace of mind and has allowed him to enjoy and extend his life (despite living with dementia) and remain a big part of his family.

The nursing care given to my Mother is excellent. There are regular staff who know her and her requirements. Equally importantly, she knows them. They genuinely care for her well being and perform their tasks in a thoroughly professional manner.

My mum was admitted in November 2021 and is on palliative care. I have found the staff and care provided first class and nothing is too much trouble for the patient or family. The home has adhered to covid restrictions where necessary and also residents and family cope with this. I highly recommend this home.