Care Home Owned by Amesbury Abbey Group in Hampshire

to Sutton Manor. Care is a very personal subject, with widely varying criteria, but only Sutton Manor stands out as meriting 100% on all of them. The keynotes are grace, elegance and tranquility. The grounds, ambiance, furnishings and comfort are superb and impeccably maintained. The quality of professional care is faultless and delivered by every department with a degree of personal charm rarely found today. The level of cuisine is comparable to fine dining. Nothing is too much trouble for the staff at all levels, who are obviously driven by teamwork and care for their charges. Overall Sutton Manor is a rare gem and all the staff, across the board, can be proud of the work that they do.

to the rest of the staff). The staff were kind, efficient and from my point of view delightful to deal with. He was given a lovely room, that was completely redecorated before he moved in, on the ground floor, with a small conservatory with direct access to the lovely grounds. He had as many of his own furnishings that he wanted, including a great many pictures, these were put up most expertly by the caretaker.

and pleasant. The 4-course lunches served in the Manor House are superb. My mother has cooked every meal for 65+ years and she's in heaven now. The grounds are gorgeous and well-maintained. Perfect for a walk or stroll. The town is tiny but has a small shop, pub and hair salon. Sutton Manor has a driver who will take residents to the grocery store, the train station (1/4 mile away) or on other short errands. I can't say enough about the employees. They've all been so kind to my parents and my parents truly enjoy talking with them and getting to know them. So many activities and celebrations on special days. I'm so happy they are there! And I get to visit!

with genuine affection. This applies to owners, nurses, junior carers, caterers, receptionists, laundry workers, caretakers and gardeners. It is a community that works. The communal spaces are elegant and comfortable and there are large gardens and parkland with sloping lawns and magnificent trees. I hope Sutton Manor is still there when I need residential care!

so lucky to live here in a lovely spacious thatched cottage.

she was in a homely, caring and supportive environment receiving the best nursing care and attention that she and I could have hoped for.
I feel confident that my mother couldn't have been anywhere better and the entire team at Sutton Manor made a very difficult time bearable thanks to their support.

parkland were welcoming, the care was gentle and attentive but never intrusive. Lunch was the main meal for residents, but on the second night a dinner was provided and each course was in memory of a country through which the Orient Express ran, the cook excelled herself.
Because I was there to be near my children, I did not join in the bridge group or other activities apart from a film show one afternoon.
My room was not large, but had everything needed in it, a spacious bathroom and beautiful view at the front of the house and overlooking the park.

new cook. The Drawing room has also improved so hopefully will be used more for visitors. There are more activities I am led to believe. The pre Christmas review shows the interaction of those who are independent of the Manor joining in with the Manor residents. Sutton Manor celebrates certain special days throughout the year and is excellent at offering hospitality to the locals.
Thank you to the hard working team.

ever any concerns, they are responded too and acted on quickly, supported by excellent communication.
A great job well done, and I would whole heartedly recommend the Sutton Manor team for anyone looking into residential care.

much trouble pre-admission or during his stay, the nursing, housekeeping, catering, reception, admin and maintenance teams were excellent and keen to do anything needed to make my husband's stay as comfortable as possible while he recovered. The check in and out process was particularly appreciated being so close to and after Christmas. The house and grounds are beautifully kept and in our two experiences this year, we couldn't recommend Sutton Manor more highly. Thank you to the manager all the team.

always welcomed to visit - except when limited due to COVID restrictions - and all efforts were made to make visiting as safe as possible for everyone, when allowed.

and very welcoming.
From the manager, to the nurses, reception team and maintenance team, they could not do more to support and help my mother settle in. As always, change isn't easy and they have made what could have been a difficult time so much easier with their kindness and consideration.

members, irrespective of their roles. I was able to visit regularly and came to know many of the staff well, and they were excellent at keeping me informed about her condition and needs as they changed.
The building and grounds of the Manor are truly wonderful, and the facilities and quality of care, maintenance and food provided are second to none. I would have no hesitation in recommending it to anyone looking to place their elderly relative.
My mum sadly died in mid-April 2023, but I can honestly say that she had a fantastic four months at the Manor. Her end of life was managed with real dignity by the home and was a genuinely peaceful experience that was exactly as her family wished.

- we cannot praise them high enough.

and she was completely at ease, smiling at the staff, who popped in to see her. Although communication was little and she was immobile, she spent time integrated with others in the lounge and was included in activities wherever possible, eating her meals with the others as often as she was able.
I was always updated with changes in her health and made very welcome when I visited. The staff knew her very well, adapting her care according to her needs and moods. She was always very well cared for with personal hygiene, and I felt she was safe and people genuinely cared for her as if their own. The kindness they showed her and us when she was dying was amazing and made a very difficult time much easier.