Sutton Manor

My stay at Sutton Manor recently for respite care, following surgery. From when I arrived the staff looked after me in a most attentive way, the whole way through my stay. The food was always delicious, with a choice at every meal. The house and grounds are superb, and I spent some happy hours exploring the walled garden and looking at the planting and trees.

Sutton Manor has looked after my mum for over 8 years now. During that time she has been cared for in a professional, friendly and compassionate manner. The staff are excelent and are led and guided by Kamala who is highly committed to her role.

Everyone at Sutton Manor shows extraordinary high levels of care for residents. This ranges from the owners to carers, nurses, receptionists, cleaners, chefs and the maintenance team. My father is treated with respect, patience and compassion whatever the circumstances.

My mother moved into Sutton Manor during October last year, having been in another nursing home for approximately 6 months. We moved her, as she was becoming depressed, had little to stimulate her and I felt she had given up. The change in her on moving to Sutton Manor was near instantaneous and she has a new lease of life. Quite frankly I have my mother back again thanks to Sutton Manor. Mum has made many friends, participates regularly in activities and has been on a number of outings. The staff could not be more caring and ensure that Mum's needs are met in the most dignified manner possible. During the time that my mother has been at Sutton Manor, I have been undergoing chemotherapy and the staff have been supporting Mum wonderfully during this challenging time. They have also all shown a great deal of empathy and kindness to me, for which I am most grateful. I can honestly say that Sutton Manor has completely changed my view of nursing homes. Highly recommended.

My uncle received excellent care from the staff at Sutton Manor. That, along with the magnificent setting, makes it a special place. All the staff went above and beyond to accommodate my Uncle's needs with respect and genuine warm care. Communication with me was prompt and helpful, managing the balance between confidentiality and collaboration in his care expertly. Thank you for making his last months as good as they could be.

When I left Sutton Manor a few days ago, after two weeks Respite Care, I did so with genuine regret, and determination to return. I am 91 and have been lucky enough to live and work in many countries. During this time I have witnessed several levels of 'care' and can honestly say that none compared to Sutton Manor. Care is a very personal subject, with widely varying criteria, but only Sutton Manor stands out as meriting 100% on all of them. The keynotes are grace, elegance and tranquility. The grounds, ambiance, furnishings and comfort are superb and impeccably maintained. The quality of professional care is faultless and delivered by every department with a degree of personal charm rarely found today. The level of cuisine is comparable to fine dining. Nothing is too much trouble for the staff at all levels, who are obviously driven by teamwork and care for their charges. Overall Sutton Manor is a rare gem and all the staff, across the board, can be proud of the work that they do.

My experience of Sutton Manor was of the highest quality, starting from the day he was admitted in April. Being admitted to two hospitals previously. He was a very sick man on arrival but after some excellent care and good food he flourished. From the manager downwards (that is not meant to be demeaning to the rest of the staff). The staff were kind, efficient and from my point of view delightful to deal with. He was given a lovely room, that was completely redecorated before he moved in, on the ground floor, with a small conservatory with direct access to the lovely grounds. He had as many of his own furnishings that he wanted, including a great many pictures, these were put up most expertly by the caretaker.

My parents moved into one of the independent living thatched cottages in 2019. I live in the U.S. but visit them annually for several weeks. Suffice it to say, I already have my cottage picked out! This place is fabulous. Everyone who works there has been kind, responsive, helpful, interested and interesting and pleasant. The 4-course lunches served in the Manor House are superb. My mother has cooked every meal for 65+ years and she's in heaven now. The grounds are gorgeous and well-maintained. Perfect for a walk or stroll. The town is tiny but has a small shop, pub and hair salon. Sutton Manor has a driver who will take residents to the grocery store, the train station (1/4 mile away) or on other short errands. I can't say enough about the employees. They've all been so kind to my parents and my parents truly enjoy talking with them and getting to know them. So many activities and celebrations on special days. I'm so happy they are there! And I get to visit!

We are so lucky to live here in a lovely spacious thatched cottage.

I feel confident that my mother couldn't have been anywhere better and the entire team at Sutton Manor made a very difficult time bearable thanks to their support.

My room was not large, but had everything needed in it, a spacious bathroom and beautiful view at the front of the house and overlooking the park.

Thank you to the hard working team.

Nothing is too much trouble.

A great job well done, and I would whole heartedly recommend the Sutton Manor team for anyone looking into residential care.

Outstanding care. All departments are well lead and excellent, nursing, nutrition, laundry, cleaning but above all there is always kindness. My mother is treated as an individual and nothing is too much trouble from any of the staff and managers at Sutton Manor.

My husband recently spent time in Sutton Manor following surgery, having previously been beautifully cared for during a months' stay earlier in the year. The manager and the whole team are absolutely charming and couldn't have been more helpful or accommodating of anything he needed. Nothing was too much trouble pre-admission or during his stay, the nursing, housekeeping, catering, reception, admin and maintenance teams were excellent and keen to do anything needed to make my husband's stay as comfortable as possible while he recovered. The check in and out process was particularly appreciated being so close to and after Christmas. The house and grounds are beautifully kept and in our two experiences this year, we couldn't recommend Sutton Manor more highly. Thank you to the manager all the team.

Dad spent the last five years of his life at Sutton Manor, where staff were so very kind and caring - providing the considerable amount of care and support that he needed. They nursed him through several periods of illness and we always felt confident that he was safe and well looked after. Family were always welcomed to visit - except when limited due to COVID restrictions - and all efforts were made to make visiting as safe as possible for everyone, when allowed.

Very happy indeed with the care provided to my mother since January 2023, warm and friendly. Staff are always very responsive and update us both regularly by report and as necessary by phone. Always welcoming on frequent family visits and my mother is happy living there.

From the manager, to the nurses, reception team and maintenance team, they could not do more to support and help my mother settle in. As always, change isn't easy and they have made what could have been a difficult time so much easier with their kindness and consideration.

Sutton Manor is outstanding, both in the care it provides and the way the care home is managed. All the staff, whether carers or management, are genuinely caring and concerned for their residents and communicate effectively with relatives.