Care Home Owned by Alpha Health Care Ltd in West Midlands
9.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in West Midlands for Alpha Health Care Ltd are showing below.
View the details of all 3 locations (with 249 reviews) owned by Alpha Health Care Ltd
Alpha Health Care Ltd Locations in West Midlands (1)
Hampton Court Care Home
9.8
83 reviews
Merstone Close, Bilston WV14 0LR
"We are so grateful for the care and compassion shown at Hampton Court. From the very beginning, everything is person-centred, with staff…" Read all 83 reviews
Location Type Care Home
Hampton Court has been purpose-built to meet a wide range of nursing requirements, with staff particularly experienced in personalised assistance for mental health problems. Supporting a satisfying daily lifestyle, alongside the skilled care provision,… Read more about Hampton Court Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Palliative Care
- Mental Health
- 80 Rooms
Alpha Health Care Ltd Reviews in West Midlands (83)
9.7
Alpha Health Care Ltd has a Group Review Score of 9.7 (9.682) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Alpha Health Care Ltd must have a Review Score.
Review of
Hampton Court Care Home
from Chris C (Son of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I couldn't be more grateful for the exceptional care my father receives at Hampton Court.
The staff are truly the heart of this home. Their caring nature and genuine attention to Dad's individual needs have given me immense peace of mind. They don't just provide on going or day to day support; they
The staff are truly the heart of this home. Their caring nature and genuine attention to Dad's individual needs have given me immense peace of mind. They don't just provide on going or day to day support; they
treat him with dignity, warmth and friendship.
What has been most impressive is their willingness to accommodate my unique situation. Being thousands of miles away, I often have questions or concerns and the team is always patient, transparent and responsive. They've gone above and beyond to provide alternative ways for us to stay in touch, facilitating video calls and regular updates that make the distance feel much smaller.
It is a massive relief to know he is in such safe, friendly and capable hands. I highly recommend this home to any family looking for truly compassionate care.
What has been most impressive is their willingness to accommodate my unique situation. Being thousands of miles away, I often have questions or concerns and the team is always patient, transparent and responsive. They've gone above and beyond to provide alternative ways for us to stay in touch, facilitating video calls and regular updates that make the distance feel much smaller.
It is a massive relief to know he is in such safe, friendly and capable hands. I highly recommend this home to any family looking for truly compassionate care.
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Review of
Hampton Court Care Home
from Cheryl F (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Nothing is to much trouble for this care home you ask for help it's dealt with within few days my mom is happy there staff are always happy smiling and willing to help with my mom drinks are offered to relatives
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Review of
Hampton Court Care Home
from K D (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are so grateful for the care and compassion shown at Hampton Court. From the very beginning, everything is person-centred, with staff taking the time to really get to know my mum as an individual, not just her needs on paper.
The team are incredibly kind, patient, and caring, and it's clear they
The team are incredibly kind, patient, and caring, and it's clear they
genuinely care about the residents' wellbeing.
What stands out most is how well they adapt to my mum's changing needs. Nothing ever feels like too much trouble, and care is adjusted thoughtfully and respectfully to ensure she is comfortable, supported, and treated with dignity at all times.
Knowing my mum is safe, happy, and cared for with such warmth means everything to us. I wouldn't hesitate to recommend this care home to anyone looking
What stands out most is how well they adapt to my mum's changing needs. Nothing ever feels like too much trouble, and care is adjusted thoughtfully and respectfully to ensure she is comfortable, supported, and treated with dignity at all times.
Knowing my mum is safe, happy, and cared for with such warmth means everything to us. I wouldn't hesitate to recommend this care home to anyone looking
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Review of
Hampton Court Care Home
from Sharon C (Relative of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Care is excellent. Staff are friendly and always happy to help. Environment is clean and safe and well maintained. Very supportive towards service users and also families.
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Review of
Hampton Court Care Home
from Bryan M (Husband of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife has been in Hampton Court for 14 months and has always been treated with respect never being ignored. All the staff are great and nothing is too much trouble. I have always been contacted if she has fallen etc and her personal care is excellent. Would definitely recommend this care home.
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Review of
Hampton Court Care Home
from Phil S (Son of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mom is being looked after very well. All her needs are being met. By the staff very professional in all their actions.
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Review of
Hampton Court Care Home
from Anita S (Daughter-in-law of Resident) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mom seems very comfortable in this environment.
All the staff are very friendly and professional in all their duties.
All the staff are very friendly and professional in all their duties.
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Review of
Hampton Court Care Home
from Richard H (Son of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall experience is good, the staff are polite, affable, cheery and humourous. My dad came to the home initially on a palliative care arrangement with anticipated "days to live". The care has been good and alas the gentleman's health has improved and he's still with us. His quality of life from an
observational perspective has markedly improved.
Special shout out to Gina (manager) who endeavours to always assist both my dad (and by attachment myself) with his lifestyle, dietary and care needs. I would recommend this place to others with similar needs.
Special shout out to Gina (manager) who endeavours to always assist both my dad (and by attachment myself) with his lifestyle, dietary and care needs. I would recommend this place to others with similar needs.
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Review of
Hampton Court Care Home
from Helen H (Daughter of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been a resident for 3 years. Since she has been there, it has changed ownership twice.
Rooms have been decorated and new bedroom furniture installed, along with washable flooring. These changes have made the bedrooms look inviting and clean.
The carers, many who have been there for years,
Rooms have been decorated and new bedroom furniture installed, along with washable flooring. These changes have made the bedrooms look inviting and clean.
The carers, many who have been there for years,
treat Mum like a member of their own family. We are delighted with the care she gets.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you for taking the time to share your experience. We're so pleased to hear that you're happy with the improvements made to the home. It's especially lovely to know that our long-standing carers treat your mum like family and that you're delighted with the care she receives. Your kind words mean a great deal to us.
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Review of
Hampton Court Care Home
from Jim H (Son of Resident) published on 31 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care home is an excellent facility. The staff are fabulous, very caring and considerate. My father was treated with the utmost care and attention.
The manager of the care home, Gina, is a lovely and compassionate woman. She manages the care home with the utmost professionalism. By having that
The manager of the care home, Gina, is a lovely and compassionate woman. She manages the care home with the utmost professionalism. By having that
calibre of management, it then stems all the way down to all the staff members.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your kind and generous words. It truly means a great deal to me and the whole team to know that your father received such attentive and compassionate care. I'm very proud of our staff and grateful for your recognition of their dedication. Thank you for placing your trust in us.
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Review of
Hampton Court Care Home
from Mark B (Son of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I'm very happy with the home, especially the staff, they are great.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your kind feedback. We're delighted to hear that you're happy with our home and that our staff have made such a positive impression. Your appreciation means a lot to the whole team!
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Review of
Hampton Court Care Home
from Lynn H (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mom is very well looked after at Hampton Court. Staff are kind, caring and patient. Families of residents are always made to feel welcome, and staff are approachable. The home is very clean. There is a happy atmosphere, and there are regular events on. I would recommend Hampton Court.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your lovely review. We're delighted to hear that you and your family feel welcome and supported when visiting. Our team works hard to create a warm, friendly atmosphere with plenty of activities and events for everyone to enjoy, so it's wonderful to know this is shining through. Your kind recommendation means a lot to us all at Hampton Court.
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Review of
Hampton Court Care Home
from Mehrennisa K (Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff very friendly and caring. Food - good. Home very clean, best place so far.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you for your kind review. We're so pleased to hear that you've found the staff friendly and caring, enjoyed the food, and noticed how clean the home is. It's wonderful to know you feel this is the best place so far - your feedback means a great deal to the whole team.
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Review of
Hampton Court Care Home
from Ian H (Partner of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Hampton Court Care Home.
Excellent Staff.
Excellent care.
Brilliant.
Had no problem at all.
Excellent Staff.
Excellent care.
Brilliant.
Had no problem at all.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your kind words and wonderful review of Hampton Court Care Home, We're delighted to hear that you've had such a positive experience with us. Our team works hard to provide the highest standard of care in a warm and welcoming environment, so it's lovely to know that their efforts are appreciated.
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Review of
Hampton Court Care Home
from K T (Son of Resident) published on 14 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff are kind & caring.
I see a lot of staff helping the residents.
I see a lot of staff helping the residents.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your lovely review. We're really pleased to hear that you've seen our team supporting residents with kindness and care. Creating a warm and supportive environment is what we strive for every day, and your kind words are truly appreciated.
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Review of
Hampton Court Care Home
from Karen B (Daughter of Resident) published on 1 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff at the care home work extremely hard. They are kind, caring and helpful. They provide entertainment for the residents. I would not hesitate in recommending this care home.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your kind words and lovely feedback. We're incredibly proud of our dedicated team at Hampton Court Care Home, and it means a great deal to know their hard work and compassion are recognised. Providing a safe, caring, and engaging environment for our residents is always our top priority, and we're delighted to hear that you would recommend us.
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Review of
Hampton Court Care Home
from D H (Niece of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found Hampton Court to be a fantastic friendly home, the staff are on a personal level with the residents and really do take the time to interact, in fact all the workers from the bottom to tip are wlays friendly, polite, nothing is too much trouble, even when they are rushed of their feet they
still have the residents & families interest at heart. I cannot recommend this home anymore than I have. Fantastic on every level.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your kind review. We're truly delighted to hear how highly you regard Hampton Court Care Home and our team. It means a great deal to know that our efforts to create a warm, friendly, and resident-focused environment are recognised and appreciated. Our staff are passionate about delivering person-centred care, and it's wonderful to hear that this shines through in your experience.
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Review of
Hampton Court Care Home
from T M (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father moved here from another care home as he needed complex dementia care. He would refuse food and personal care and had challenging behaviour. But, four weeks of being at Hampton Court, I have seen a massive improvement. He is always clean, eating better, and the rooms are spotless. This is owing
to the experienced and professional staff who are welcoming and make you feel at ease. I can't rate it enough. My mind is now at rest as I know he is getting the proper care he needs and is safe.
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you so much for your kind and thoughtful review. We are truly delighted to hear about the positive changes you've seen in your father since moving to Hampton Court Care Home. Supporting residents with complex dementia needs is something our team is deeply committed to, and it's heartening to know their dedication is making a real difference.Your words mean a great deal to our staff, who work hard every day to provide a safe, compassionate, and comfortable environment for all our residents. Knowing that you now feel at ease and reassured about the care your father is receiving is exactly what we strive for.
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Review of
Hampton Court Care Home
from Andy C (Son of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Each time I've visited my dad, he's always seemed happy and comfortable. The staff are very professional, kind and considerate, they also seem to entertain the residents well.
Very happy with my fathers care!
Very happy with my fathers care!
Reply from Gina Cirino, Care Home Manager at Hampton Court Care HomeThank you for taking the time to share your lovely review. We're so pleased to hear that your dad is happy and comfortable. Our team works hard to create a caring, supportive, and engaging environment for all our residents, so your kind words about their professionalism and dedication are truly appreciated.
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Review of
Hampton Court Care Home
from Kathy C (Wife of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I find the staff are kind, sympathetic, and caring. The lodge is very clean, they look after my husband even though he is sometimes very trying. Thank you Hampton Court.
Reply from Gina Cirino, Care at Hampton Court Care HomeThank you so much for your kind words. We're truly grateful for your feedback and pleased to hear that you've found our team at Hampton Court to be caring and supportive. It's our privilege to care for your husband, and we're glad to know you feel confident in the attention and compassion he receives. Your appreciation means a great deal to us all.
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