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Care Home Owned by Alpha Health Care Ltd in West Midlands

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Alpha Health Care Ltd in West Midlands

Only the locations & reviews in West Midlands for Alpha Health Care Ltd are showing below.

View the details of all 3 locations (with 228 reviews) owned by Alpha Health Care Ltd

Alpha Health Care Ltd Locations in West Midlands (1)

 
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1 Care Home owned by Alpha Health Care Ltd in West Midlands
Hampton Court Care Home

Merstone Close, Bilston WV14 0LR 

9.9 72 reviews
"All the staff at the care home work extremely hard. They are kind, caring and helpful. They provide entertainment for the residents. I…"   Read all 72 reviews
Location Type Care Home

Hampton Court has been purpose-built to meet a wide range of nursing requirements, with staff particularly experienced in personalised assistance for mental health problems. Supporting a satisfying daily lifestyle, alongside the skilled care provision,… Read more about Hampton Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • Mental Health
  • 80 Rooms

Alpha Health Care Ltd Reviews in West Midlands (72)

9.7
Alpha Health Care Ltd has a Group Review Score of 9.7 (9.686) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Alpha Health Care Ltd must have a Review Score.

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Review of

Hampton Court Care Home

from Ian H (Partner of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hampton Court Care Home.
Excellent Staff.
Excellent care.
Brilliant.
Had no problem at all.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and wonderful review of Hampton Court Care Home, We're delighted to hear that you've had such a positive experience with us. Our team works hard to provide the highest standard of care in a warm and welcoming environment, so it's lovely to know that their efforts are appreciated.

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Review of

Hampton Court Care Home

from K T (Son of Resident) published on 14 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are kind & caring.
I see a lot of staff helping the residents.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your lovely review. We're really pleased to hear that you've seen our team supporting residents with kindness and care. Creating a warm and supportive environment is what we strive for every day, and your kind words are truly appreciated.

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Review of

Hampton Court Care Home

from Karen B (Daughter of Resident) published on 1 July 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at the care home work extremely hard. They are kind, caring and helpful. They provide entertainment for the residents. I would not hesitate in recommending this care home.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and lovely feedback. We're incredibly proud of our dedicated team at Hampton Court Care Home, and it means a great deal to know their hard work and compassion are recognised. Providing a safe, caring, and engaging environment for our residents is always our top priority, and we're delighted to hear that you would recommend us.

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Review of

Hampton Court Care Home

from D H (Niece of Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Hampton Court to be a fantastic friendly home, the staff are on a personal level with the residents and really do take the time to interact, in fact all the workers from the bottom to tip are wlays friendly, polite, nothing is too much trouble, even when they are rushed of their feet they
still have the residents & families interest at heart. I cannot recommend this home anymore than I have. Fantastic on every level.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind review. We're truly delighted to hear how highly you regard Hampton Court Care Home and our team. It means a great deal to know that our efforts to create a warm, friendly, and resident-focused environment are recognised and appreciated. Our staff are passionate about delivering person-centred care, and it's wonderful to hear that this shines through in your experience.

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Review of

Hampton Court Care Home

from T M (Daughter of Resident) published on 24 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved here from another care home as he needed complex dementia care. He would refuse food and personal care and had challenging behaviour. But, four weeks of being at Hampton Court, I have seen a massive improvement. He is always clean, eating better, and the rooms are spotless. This is owing
to the experienced and professional staff who are welcoming and make you feel at ease. I can't rate it enough. My mind is now at rest as I know he is getting the proper care he needs and is safe.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind and thoughtful review. We are truly delighted to hear about the positive changes you've seen in your father since moving to Hampton Court Care Home. Supporting residents with complex dementia needs is something our team is deeply committed to, and it's heartening to know their dedication is making a real difference.Your words mean a great deal to our staff, who work hard every day to provide a safe, compassionate, and comfortable environment for all our residents. Knowing that you now feel at ease and reassured about the care your father is receiving is exactly what we strive for.

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Review of

Hampton Court Care Home

from Andy C (Son of Resident) published on 11 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each time I've visited my dad, he's always seemed happy and comfortable. The staff are very professional, kind and considerate, they also seem to entertain the residents well.
Very happy with my fathers care!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for taking the time to share your lovely review. We're so pleased to hear that your dad is happy and comfortable. Our team works hard to create a caring, supportive, and engaging environment for all our residents, so your kind words about their professionalism and dedication are truly appreciated.

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Review of

Hampton Court Care Home

from Kathy C (Wife of Resident) published on 5 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff are kind, sympathetic, and caring. The lodge is very clean, they look after my husband even though he is sometimes very trying. Thank you Hampton Court.

Reply from Gina Cirino, Care at Hampton Court Care Home

Thank you so much for your kind words. We're truly grateful for your feedback and pleased to hear that you've found our team at Hampton Court to be caring and supportive. It's our privilege to care for your husband, and we're glad to know you feel confident in the attention and compassion he receives. Your appreciation means a great deal to us all.

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Review of

Hampton Court Care Home

from K S (Sister of Resident) published on 20 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is spotless clean everywhere. Staff are caring and look after residents really well. My sister has lived here for the last 7 months. She is loved by all the staff. The nurses cares cleaners mangers reception staff are all amazing what they do for residents. If you have any concerns they will sort
it out right away. I have recommended this nursing home to other people who i know.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and thoughtful review. We're delighted to hear that your sister has settled in well over the past seven months and that you feel confident in the care and support she receives. Your recognition of our entire truly means a lot. We always strive to create a welcoming, supportive environment where residents feel valued and safe, and it's wonderful to know that this has been your experience

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Review of

Hampton Court Care Home

from David B (Son of Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom's care is excellent, since moving into Hampton Court she has improved both physically and mentally. All staff are friendly and helpful.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and lovely feedback. We're absolutely delighted to hear that your mom is doing so well since moving into Hampton Court. It's wonderful to know she's thriving both physically and mentally - that's exactly what we strive for. We'll be sure to share your comments with our team.

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Review of

Hampton Court Care Home

from M F (Resident) published on 7 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were kind and caring

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your kind words. We're so pleased to hear that you found our staff to be kind and caring - we pride ourselves on delivering compassionate and person-centred care. Your feedback means a great deal to our team.

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Review of

Hampton Court Care Home

from L D (Wife of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this care home are very caring and nothing is too much trouble for them. The care my husband receives is fantastic and staff members are so patient and understanding. The staff are very good at keeping me informed. Not only do they look after my husband, they are very welcoming to myself
and my family. I cannot fault anything and would highly recommend this nursing home.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for taking the time to review Hampton Court. It truly means a lot to our team to hear that you feel so well supported and that your husband is receiving the care and attention he deserves. Providing a welcoming and compassionate environment for both our residents and their families is something we take great pride in, so your kind words are very much appreciated.

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Review of

Hampton Court Care Home

from L G (Niece of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is clean and bright, they pay attention to making it more like a real family home not a setting.
The staff relate to the residents with dignity and compassion.
It is so much nicer and fresh since the manager took over.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your kind words. We're delighted that you find our home clean, bright and welcoming. It's wonderful to hear our staff's care and the positive changes we have made have made a difference.

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Review of

Hampton Court Care Home

from A H (Son of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Hampton Court Care Home from March 29th up to his passing 24th December. I can't thank the staff enough, too many to mention for all the care my dad received. Everybody works extremely hard and are very dedicated. The home is spotlessly clean and the rooms are lovely. I also like that
the home had regular events for the residents, I would have no hesitation in recommending this care home to anyone thinking of putting a loved one in a home. Thank you all again.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for sharing such kind and heartfelt feedback about Hampton Court Care Home. It was an honour to care for Dad, and we hope it brings some comfort to know how much he meant to all of us. Your words mean the world to our team. Providing a clean, welcoming environment and meaningful activities for our residents is something we are passionate about, and it's truly rewarding to know that it made a difference for your dad and your family. Thank you for recommending our home and for recognising the dedication of our staff, it's a privilege to support families during these times.

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Review of

Hampton Court Care Home

from S H (Daughter of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again I have found mum to be well looked after, comfortable and eating cottage pie.
The staff are brilliant! It helps to know that mum is well cared for by the kind and caring staff. I would recommend Hampton Court Care Home to everyone!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for sharing such a lovely review of Hampton Court Care Home! We're delighted to hear that your mum is comfortable, well cared for, and enjoying her meals. Our team works hard to provide kind and attentive care, so it's heart-warming to see their efforts recognised. Your recommendation means a great deal to us, and we're so pleased to be able to provide you with peace of mind knowing your mum is in safe hands.

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Review of

Hampton Court Care Home

from Lesley W (Daughter of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has become a resident at Hampton Court, she has shown great improvement in her condition. She is so much happier since being here and that is down to the wonderful, attentive care she is receiving. The home has a fabulous, clean, happy and caring environment. All of the staff are amazing
people that I cannot thank enough. I would recommend this home to anyone.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and for taking the time to share your positive experience. We are delighted to hear that your mother has shown such wonderful improvements and that she is happy with us at Hampton Court Care Home. Creating a caring, clean, and supportive environment is at the heart of what we do, and it means the world to us to know that it's making a difference for your mother and your family.

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Review of

Hampton Court Care Home

from J W (Friend of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last six months of my ex-husband's life couldn't have been spent in a better place. Such kind and patient caring staff, and plenty of them. The home is bright and spacious, he had a lovely room. The reception staff were always helpful.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your kind words and for taking the time to share your experience. We are truly honoured to have been able to care for your ex-husband during such an important time. Our team takes great pride in providing compassionate care in a warm and welcoming environment, and it's heartening to hear that you found this to be the case. We will be sure to pass your lovely comments on to our staff, including the reception team, who always strive to support families as well as our residents. Your feedback means so much to us, and it reinforces our commitment to maintaining a high standard of care.

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Review of

Hampton Court Care Home

from Kathleen D (Daughter of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been at Hampton Court for three months. Choosing a care home has been an emotional and difficult time for the family. The carers have been very supportive of Mom and family members while Mom has been settling in.
The team have experience and knowledge in dementia and are always looking at
ways to adjust to suit Mom's needs. I feel confident that she is safe and being cared for. She is treated with dignity and respect.
The home itself is nicely decorated and clean. Bed linen is always fresh and Mom is in clean clothes. They have their own kitchen and prepare/cook everything on-site.
There is an entertainment team to organise activities. There is always something happening.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your kind review. We're delighted to hear that your mum's transition to Hampton Court has been positive. Our team is dedicated to providing personalised, respectful care, and it's wonderful to know you feel confident in her safety and well-being. We're glad you appreciate our efforts to create a welcoming environment, with freshly prepared meals, clean surroundings, and engaging activities. Thank you for choosing us to support your mum and family during this time.

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Review of

Hampton Court Care Home

from A V (Wife of Resident) published on 21 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything. My husband is satisfied with everything as well.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you for your lovely feedback. We're so pleased to hear that both you and your husband are happy with everything. It means a lot to us to know we're meeting your expectations.

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Review of

Hampton Court Care Home

from Deanna W (Wife of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident we visit has been a lot better, his weight is going the right way since he moved from another care home. Food is really excellent, the care is unbelievable, also the support they give me. The time and patience they show is unbelievable. When we came last week, he was outside playing football,
so happy. No better place!

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your wonderful review. We're thrilled to hear that the resident is doing well, and it's great to know he's enjoying activities like football. Our team is dedicated to providing excellent care and support, so it's lovely to know these efforts are making a difference.

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Review of

Hampton Court Care Home

from J W (Daughter of Resident) published on 6 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how amazing Hampton Court is. The facilities are second to none. The staff are so lovely and extremely caring. The support my father receives is truly amazing. He is treated with respect and dignity. Everything is spotlessly clean. My father was moved from another care home where he
had refused to eat anything except for biscuits and desserts and refused to drink. He is now eating and drinking as should be. The food is wonderful. His room is wonderful. My father is very happy here and has settled in extremely well. Cannot fault anything.

Reply from Gina Cirino, Care Home Manager at Hampton Court Care Home

Thank you so much for your heartfelt review of Hampton Court, We are absolutely delighted your father has settled in. Our team takes great pride in providing a caring and respectful environment, and it's wonderful to know that his experience with us has been so positive. It's especially reassuring to hear that he's enjoying his meals and thriving in his new surroundings. Your kind words truly mean the world to us all.

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Awards / Recognitions (0)

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