Care Homes Owned by Alpha Health Care Ltd in Staffordshire

excellent. Whenever I visit she is clean and comfortable. Her skin which could easily break down due to lack of movement is well cared for, which is a testament to the staff who ensure she is repositioned regularly. The unit is well managed and I am kept informed of any changes as well as contacted regularly to ensure that I have no concerns. However, any time I have a query/question, I can either call or email and a response is always promptly received. Staff are very caring and pleasant - managers, nurses, carers and reception staff and I am happy with my choice as I feel confident in the care Mom receives.

quickly I have witnessed how he responds to the staff. I would recommend Lakeview if I was asked as my experience has been so positive.

minimal care staff are there for a job only, not to provide care for the people's needs. I'm writing this review because Waters Edge is like one of the best care homes I have seen. The staff know the residents, and they treat them with empathy and dignity.
Rooms are clean, food is brilliant, even tried it myself. I live far away from here, and the staff will always make the effort when I call to speak to my father. They have brilliant activities and celebrations throughout the year.
Honestly the staff go above and beyond to know the residents and interact with all. If Carlsberg made care homes out there, this would be the one.

all the nurse's and carer's was very friendly and helpful, and my husband settle in. All the staff nurses' carers are brilliant. Nothing too much trouble always their to offer help when needed, we picked the best home for my husband, and happy for him to be there.

the good work up.

had dementia and other complex health conditions, yet the care team managed her needs with such kindness and expertise, making her feel safe and comfortable at all times.
The warmth and dedication of the staff brought great comfort not only to her to but also to us, knowing she was safe and in such capable hands.
We can not thank all the staff enough for the love and support they showed her in the nearly 3 years she was in there care and for making her last chapter one filled with dignity and compassion.

consider excellent! We now feel reassured and confident that my mother-in-law has the best care and attention at this critical time - she in the best place!

and can't eat but fluids are always offered regularly and with patience. The care staff have lots of patience with all residents not juts Mom, we (my family) have witnessed over 8 months of daily visits.

visiting my mom, which the other residents benefit from too.

lots of thoughtful carers and new friends also residents there! Lastly it's only 5 minutes down the road from where we live so visiting regularly is of no concern!

we would have lost my Dad along time ago. Every effort is made to ensure each patient lives in the very best way possible.
Visiting Dad was always a pleasure, leaving him never a worry as we knew that the team would be there for him 100%. You can not ask for more.
We lost my Dad in January, all the team at Lakeview supported us through this difficult time, we grieved together.
We will be forever grateful for the love and care given to my Dad.

farmland. All of the staff were exceptional, they treated her with such care and dignity, I knew she was in safe hands. Also, thank you to all the staff for their kindness they showed to my brother and me too. Anyone in agony over choosing a care home then please visit Lakeview, you won't be disappointed.

and mostly poor quality of food over a six year period. Senior management are an absolute disgrace. They can be summed up by them escalating my last "one star review" left here to their legal team, that threatened five pages of legal action if I did not remove my review. *All as we were grieving the loss of my beloved Nan*. I am not allowed to state what I'd like to here for fear of further legal repercussions, but in summary: Do not put your loved one in the care of this establishment. No reply from the manager of this home to this review can ever make up for the fact my Nan passed away during their supervision.