Lakeview Care Home

Stafford Road (A34), Great Wyrley, Walsall WS6 6BA
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9.6 86 Reviews
  • Lakeview Care Home, Walsall
As a leading provider of nursing care for elderly people with dementia, complex dementia, stroke, progressive neurological illnesses and enduring mental health needs. The home provides bespoke enablement care for people with a variety of shorter-term needs as well as long-term nursing care.

At Lakeview Care Home, they have the expertise and trained staff available to provide enablement health beds to people needing short-term support. These transitional placements in to the caring and secure environment of a specialist care facility have proved to be very successful with NHS partners and warmly received by short stay residents.

Working in partnership with local Trusts, they provide a number of enablement health beds for elderly residents across a number of scenarios, including:

Elderly people who are ready for discharge but are awaiting a full social services package to be put in place before going.

Elderly people who are on the road to full recovery but need some additional physiotherapy and/or occupational therapy support on a short-term basis to rebuild confidence and skills before going home.

Elderly people who require a long-term placement who can be cared for in an enablement health bed, rather than block a badly needed NHS bed, while their permanent placement is being finalised

Their service includes providing nursing care for people with complex dementias, those who have had strokes or are dealing with progressive neurological illnesses and also palliative care for residents who are reaching the end of their life.

By providing their nursing service from within the Lakeview Care Home complex, staff are able to provide a clear pathway to/from specialist complex dementia or residential, respite and enablement services. Residents can step up/step down as required rather than having to transfer to an alternative health or care setting.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 151 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shelley Egison (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1998
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (151)
  • Couples/Companion Rooms (0)

Visiting

  • Welcome to Lakeview Care Home, dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone.


    Visiting Hours:


    Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible

Parking

  • •   Large car park facility with numerous disabled bays marked near visitor receptions

Lakeview Care Home Reviews (86)

Total of 86, showing 1-20
9.6

Lakeview Care Home has a Review Score of 9.6 (9.631) out of 10, based on 43 reviews in the last 2 years. Over all time Lakeview Care Home has 86 reviews.

Overall Experience

  • 65
  • 17
  • 2
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  • 1

Date Published

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43

Review from M M (Wife of Resident) published on 28 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The only thing I can honestly put a negative is the laundry as there seem to set hubby's clothes wrong, even though they are labelled with his name.

Reply from Sherise Osbourne, Care Home Manager at Lakeview Care Home

Thank you for your honest feedback. We're really pleased to hear that overall things are going well, and we truly appreciate you bringing the laundry issue to our attention. Please rest assured we'll review our laundry processes and do our best to ensure your husband's belongings are returned correctly in future. Your comments help us improve, and we're grateful for your support and understanding.

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Review from K M (Wife of Resident) published on 28 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Sunday 16th February 25 moved here 19th February 25. We came and looked around Lakeview home first, and thought how homely and friendly all the staff was, explained on how things were run, me and my son was happy for my husband to be transfer here. When we came to see him he was in Derwent,
all the nurse's and carer's was very friendly and helpful, and my husband settle in. All the staff nurses' carers are brilliant. Nothing too much trouble always their to offer help when needed, we picked the best home for my husband, and happy for him to be there.

Reply from Sherise Osbourne, Care Home Manager at Lakeview Care Home

Thank you so much for taking the time to leave such a heartfelt review. We're delighted to hear that you and your son felt reassured and welcomed from your very first visit, and that your husband has settled in well at Lakeview. Our team in Derwent - and across the whole home - work hard to provide a warm, supportive environment, and it's wonderful to hear that their efforts have made such a positive difference. Your kind words mean a great deal to all of us, and we're so pleased that you feel Lakeview is the right place for your husband.

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Review from Keith P (Stepson of Resident) published on 16 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad been on Kirby Unit just over a week, he so happy here.
The staff work so hard with him in fact with all who live in Kirby.
I know my dad is well looked after here which makes me happy.

Reply from Sherise Osbourne, Care Home Manager at Lakeview Care Home

Thank you so much for your kind words. We're delighted to hear that your stepdad is settling in well and feeling happy on Kirby Unit. Our team works incredibly hard to make sure every resident feels safe, supported, and cared for, so it means a great deal to know their efforts are making a positive difference. We truly value your trust in us and will continue doing our best to ensure your stepdad feels right at home.

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Review from H H (Daughter of Resident) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to look around, my sister and I. Looking for room for our Dad. He has had a bad stroke. A member of staff showed us around. We must say a credit to ourselves, she knows her Job. Very friendly made made us feel at home looking around. 5 stars to her. Nice home, The lakes Buttermere ward. keep
the good work up.

Reply from Sherise Osbourne, Care Home Manager at Lakeview Care Home

Thank you so much for your kind words and 5-star review. We're so pleased to hear that you and your sister felt welcome during your visit to The Lakes - Buttermere Unit. Our team takes great pride in providing a supportive and friendly environment, and it's wonderful to know that the staff member who showed you around made such a positive impression. We'll be sure to pass on your lovely feedback to her.Wishing you and your family all the best as you make the important decision for your dad's care - and thank you again for taking the time to share your experience.

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Review from Angela F (Friend of Resident) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to express our deepest gratitude to the wonderful team on Loweswater for the outstanding care they provided to our dear friend. From the moment she arrived, the staff showed immense compassion, patience and professionalism ,ensuring that she was treated with dignity and respect.
My friend
had dementia and other complex health conditions, yet the care team managed her needs with such kindness and expertise, making her feel safe and comfortable at all times.
The warmth and dedication of the staff brought great comfort not only to her to but also to us, knowing she was safe and in such capable hands.
We can not thank all the staff enough for the love and support they showed her in the nearly 3 years she was in there care and for making her last chapter one filled with dignity and compassion.

Reply from Sherise Osbourne, Care Home Manager at Lakeview Care Home

Thank you so much for your heartfelt review. Your kind words truly mean the world to our team on Loweswater. It was a privilege to care for your dear friend, and we're so glad to know that she felt safe, supported, and valued during her time with us. Knowing that we brought comfort to both her and those close to her is the greatest reward. We'll be sure to share your lovely message with the team - it will mean so much to them.

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Review from Helen B (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was in Lake view care home for almost 8 years. Initially on Kirby unit and then Ullswater.
During this time i can honestly say that the care he recieved was exeptional.
Everyone treated him with such kindness and dignity.
Not all care homes have this level of care, if it wasnt for Lakeview
we would have lost my Dad along time ago. Every effort is made to ensure each patient lives in the very best way possible.
Visiting Dad was always a pleasure, leaving him never a worry as we knew that the team would be there for him 100%. You can not ask for more.
We lost my Dad in January, all the team at Lakeview supported us through this difficult time, we grieved together.
We will be forever grateful for the love and care given to my Dad.

Reply from Jas Singh, Care Home Manager at Lakeview Care Home

Thank you so much for your heartfelt words and for taking the time to share your experience. It was our absolute privilege to care for your dad over the years, and we are deeply touched by your kind words about our team. Knowing that we were able to provide comfort, dignity, and support to both your dad and your family means so much to us. Your review truly reflects the compassionate environment we strive to create at Lakeview, ensuring that every resident feels safe, valued, and loved. We are honoured to have been part of your dad's journey, Please know that our thoughts remain with you and your family.

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Review from D W (Brother of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff towards patients. All of the staff are very friendly, nothing is too much to ask of them. I would totally recommend this care home to anyone in the knowledge that they will not be disappointed.

Reply from Jas Singh, Care Home Manager at Lakeview Care Home

Thank you so much for your kind words and recommendation! We are delighted to hear that you found our staff to be caring, friendly, and always willing to go the extra mile. Providing high-quality care in a warm and welcoming environment is at the heart of what we do at Lakeview Care Home. Your feedback means a lot to our team, and we truly appreciate you taking the time to share your experience.

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Review from Gillian B (Daughter of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was an emotional wreck having to be put in the position of finding a care home for my precious mum, who was diagnosed with end of life and I had to face it that home care just wasn't enough. I saw some pretty grim places until I found Lakeview Care Home. Her room was lovely, big windows overlooking
farmland. All of the staff were exceptional, they treated her with such care and dignity, I knew she was in safe hands. Also, thank you to all the staff for their kindness they showed to my brother and me too. Anyone in agony over choosing a care home then please visit Lakeview, you won't be disappointed.

Reply from Jasbir Singh, Care Home Manager at Lakeview Care Home

Thank you so much for your heartfelt words. We understand how difficult it can be to find the right place for a loved one, especially in such emotional circumstances, and we are truly honoured that you chose Lakeview Care Home for your mum's care. It means the world to us to hear that you found comfort in our team's support and that your mum was cared for with dignity and kindness. Providing a safe, welcoming, and compassionate environment is at the heart of what we do, and we are so pleased that you and your brother felt supported too. Your recommendation means so much to us, and we are grateful to have been a part of your mum's journey. Wishing you and your family all the best.

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Review from Jayne W (Wife of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good including cleaning staff. Always on hand to answer any questions and look after all resident's needs. Always made them welcome and feel this is the best place for my husband to stay. Kendal is a well-run unit.

Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care Home

Thank you for your kind words, your feedback means a lot to us, and we'll be sure to share your lovely comments with the team on Kendal Unit.

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Review from Jeanette W (Wife of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since moving to Lakeview Care Home, my husband has been a lot happier and settled. The staff are really good.

Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care Home

Thank you for your kind words and we are so pleased to hear that your husband is happy and settled at Lakeview Care Home.

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Review from L A (Partner of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Kendal unit is always clean and very welcoming, and the staff are always happy, welcoming and professional. My partner is looked after very well, he is happy. I have no concerns for his well-being.

Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you so much for your lovely review. We're delighted to hear that you find the Kendal Unit to be clean, welcoming, and a happy environment. It's wonderful to know that your partner is well cared for and happy here-that's exactly what we strive for every day. Your peace of mind means the world to us, and we truly appreciate you sharing your experience.

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Review from Anthea H (Wife of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Been coming now for nearly 3 years. The care is excellent under extremely difficult situations.

Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care Home

Thank you for taking the time to review Lakeview Care Home and your kind words.

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Review from C F (Son of Resident) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my dad has been on the Keswick unit, the staff have been very caring and have tried their best to care for him and myself.
When I need to talk with either the manager or a colleague, they are happy to spend time with me.

Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you for your kind words and for sharing your experience. We're so pleased to hear that you feel supported and that our team on the Keswick Unit has been caring and attentive to both you and your dad. Providing compassionate care and open communication is incredibly important to us, and we're glad to know that you feel heard and valued. If there's ever anything more we can do, please don't hesitate to reach out.

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Review from Anthony L (Son of Resident) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom is in the Keswick unit. My mother has been there for nearly two years now and presented originally with great confusion and aggression, the staff handled her perfectly.
They didn't drug her quietly or strap her down (as I've seen in other institutions) they simply took the verbal abuse and
carefully controlled her more violent episodes, I never saw her with bruises.
The rooms are very basic and small, but the important thing is that she's treated well and is happy now.

Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you for taking the time to share your experience. We truly appreciate your kind words about the care your mother has received on the Keswick Unit. Our team is dedicated to providing compassionate, person-centred care, and we're so pleased to hear that your mother has settled and is happy. It means a lot to us that you feel confident in the way we support her. If there's ever anything more we can do, please don't hesitate to reach out.

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Review from Mark L (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had complex care needs due to her deteriorating mental capacity and moved into the Loweswater wing at Lakeview Care Home in September.
She passed away in the middle of December but in the short time she was at Lakeview I saw firsthand the patience, care and compassion she received, despite
being a difficult customer. I am really grateful to the team for the care she received.

Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care Home

Thank you for taking the time to share your experience at Lakeview Care Home. It means a great deal to our team to know that we were able to provide your mother with the care, patience, and compassion she deserved during her time with us. Supporting residents with complex care needs is something we approach with great dedication. We appreciate you sharing your heartfelt review and wish you and your family comfort during this difficult time.

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Review from Philip M (Nephew of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was invited to and attended the Christmas party at Ullswater at Lakeview. The staff were fabulous throughout. Very welcoming and friendly and it was lovely to see the rapport they had with the residents. They made the meal, which was excellent, a very festive and joyful occasion and were caring and
professional throughout. Thank you for inviting me and thank you for all the fabulous work that you do.

Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care Home

Thank you so much for your lovely feedback about the Christmas party on Ullswater at Lakeview. We're delighted to hear you enjoyed the festive atmosphere, the meal and the warm rapport between our team and the residents. Our staff take great pride in creating joyful moments and meaningful connections, especially during the festive season, so your kind words mean a lot to us. It was a pleasure to welcome you to the celebration and we're so glad you could join us.

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Review from D J (Son of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderful caring, treating people with dignity. The facilities and experiences for users are above and beyond.
Would highly recommend to people.

Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care Home

Thank you for your thoughtful review and recommendation. We're delighted to know you value the compassionate care and respect our staff provide, as well as the facilities and experiences we offer at Lakeview Care Home. We will share your wonderful comments with our Lakeview team.

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Review from Jean G (Partner of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all around, very pleased with her care.

Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you for your kind words and for taking the time to review Lakeview Care Home.

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Review from Andrew L (Son of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after and cared for by staff. The food is good and Mum is happy and content.

Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you so much for your kind words. We're delighted to hear that your mum is happy and content, and it's wonderful to know she enjoys the food as well. We'll make sure to pass your lovely feedback along to our staff.

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Review from Joanne G (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom suffers from dementia but always has a smile on her face when staff come into the room. She loves spending time with her doll given to her by the staff, it's given her a sense of purpose.

Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you for sharing your experience. It warms our hearts to know that your mom feels joy and comfort with our staff and the doll we provided. Seeing her smile is what we strive for every day!

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Current Review Score: 9.6 (9.631)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.6 (9.631) out of 10 for Lakeview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.631 for Lakeview Care Home is calculated as follows: ( (364 Excellents x 5) + (111 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 504 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lakeview Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 151 registered maximum number of service users is 30.2, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

Sherise

Sherise Osbourne

Job Title: Care Home Manager

Joined: 2023

Sherise Osbourne is a Registered General Nurse (RGN) who joined Alpha Health Care in July 2023 as Deputy Care Home Manager. Now leading Lakeview Care Home as Care Home Manager, Sherise brings a calm and focused approach to leadership. Her dedication to both the team and the residents is clear in everything she does, and she continues to demonstrate a strong commitment to delivering high-quality, person-centred care.

Frequently Asked Questions about Lakeview Care Home

What types of Care is Lakeview Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lakeview Care Home have?

There are 151 Single Rooms.

What are the Facilities & Services at Lakeview Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lakeview Care Home to the centre of Walsall?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lakeview Care Home to verify any information. View our terms and conditions. Lakeview Care Home has an Enhanced Service - more info.