Lakeview Care Home

I was an emotional wreck having to be put in the position of finding a care home for my precious mum, who was diagnosed with end of life and I had to face it that home care just wasn't enough. I saw some pretty grim places until I found Lakeview Care Home. Her room was lovely, big windows overlooking farmland. All of the staff were exceptional, they treated her with such care and dignity, I knew she was in safe hands. Also, thank you to all the staff for their kindness they showed to my brother and me too. Anyone in agony over choosing a care home then please visit Lakeview, you won't be disappointed.

Been coming now for nearly 3 years. The care is excellent under extremely difficult situations.

The Kendal unit is always clean and very welcoming, and the staff are always happy, welcoming and professional. My partner is looked after very well, he is happy. I have no concerns for his well-being.

Since moving to Lakeview Care Home, my husband has been a lot happier and settled. The staff are really good.

Staff are very good including cleaning staff. Always on hand to answer any questions and look after all resident's needs. Always made them welcome and feel this is the best place for my husband to stay. Kendal is a well-run unit.

The rooms are very basic and small, but the important thing is that she's treated well and is happy now.

When I need to talk with either the manager or a colleague, they are happy to spend time with me.

She passed away in the middle of December but in the short time she was at Lakeview I saw firsthand the patience, care and compassion she received, despite being a difficult customer. I am really grateful to the team for the care she received.

I was invited to and attended the Christmas party at Ullswater at Lakeview. The staff were fabulous throughout. Very welcoming and friendly and it was lovely to see the rapport they had with the residents. They made the meal, which was excellent, a very festive and joyful occasion and were caring and professional throughout. Thank you for inviting me and thank you for all the fabulous work that you do.

Would highly recommend to people.

Mum is well looked after and cared for by staff. The food is good and Mum is happy and content.

My mom suffers from dementia but always has a smile on her face when staff come into the room. She loves spending time with her doll given to her by the staff, it's given her a sense of purpose.

Staff seem very caring and considerate. The housekeeping throughout the site is excellent. Like all care homes some residents have some level of dementia and this is wearing on residents who are fully aware, and regularly lose possessions taken by these people. Overall there is often not enough mobility aids like transit chairs to get residents to the dining room, in which case my dad's transit chair gets taken and used by staff moving other residents. Generally the food is to a fairly high standard, although the tea supplied is quite insipid and my father stopped drinking it.

Staff work incredibly hard to ensure that Dad is happy, safe and treated with dignity. That's all you could ever want.

The unit manager is always very responsive to emails regarding any concerns or queries we have. We feel reassured when we leave her, as we know she is safe.

My husband has been at Lakeview for three months. The staff look after him well, they encourage him to eat and drink. When I visit they talk to him and also ask after myself. The staff are pleasant, and well presented too.

It's a very difficult and worrying time when a family member has to go into care, what will the level of care be like? How will the staff treat them? Will they be looked after properly? Fortunately there was no need to worry. The level of care is excellent. The staff are caring, kind, thoughtful and professional. They remember my dad's likes and dislikes. He is definitely looked after properly. They are a great team.

I would not want him to be anywhere else.

I cannot thank the staff on Keswick enough, since my husband was admitted to the unit the staff have treated him with nothing but love and care. They go above and beyond for all the residents. I can now sleep at night knowing he is well looked after and in good hands. He looks so well, he always looks clean and tidy. The girls do such a good job with him, the food is great and the activities they offer are good too. I hope this is now his forever home, I wouldn't change it.

On the organisation/administrative side I feel this is very good with strong understanding and responses.