Lakeview Care Home

Stafford Road (A34), Great Wyrley, Walsall WS6 6BA
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9.6 86 Reviews
  • Lakeview Care Home, Walsall
As a leading provider of nursing care for elderly people with dementia, complex dementia, stroke, progressive neurological illnesses and enduring mental health needs. The home provides bespoke enablement care for people with a variety of shorter-term needs as well as long-term nursing care.

At Lakeview Care Home, they have the expertise and trained staff available to provide enablement health beds to people needing short-term support. These transitional placements in to the caring and secure environment of a specialist care facility have proved to be very successful with NHS partners and warmly received by short stay residents.

Working in partnership with local Trusts, they provide a number of enablement health beds for elderly residents across a number of scenarios, including:

Elderly people who are ready for discharge but are awaiting a full social services package to be put in place before going.

Elderly people who are on the road to full recovery but need some additional physiotherapy and/or occupational therapy support on a short-term basis to rebuild confidence and skills before going home.

Elderly people who require a long-term placement who can be cared for in an enablement health bed, rather than block a badly needed NHS bed, while their permanent placement is being finalised

Their service includes providing nursing care for people with complex dementias, those who have had strokes or are dealing with progressive neurological illnesses and also palliative care for residents who are reaching the end of their life.

By providing their nursing service from within the Lakeview Care Home complex, staff are able to provide a clear pathway to/from specialist complex dementia or residential, respite and enablement services. Residents can step up/step down as required rather than having to transfer to an alternative health or care setting.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 151 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shelley Egison (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1998
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (151)
  • Couples/Companion Rooms (0)

Visiting

  • Welcome to Lakeview Care Home, dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone.


    Visiting Hours:


    Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible

Parking

  • •   Large car park facility with numerous disabled bays marked near visitor receptions

Lakeview Care Home Reviews (86)

Total of 86, showing 41-60
9.6

Lakeview Care Home has a Review Score of 9.6 (9.631) out of 10, based on 43 reviews in the last 2 years. Over all time Lakeview Care Home has 86 reviews.

Overall Experience

  • 65
  • 17
  • 2
  • 1
  • 1

Date Published

86
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18
43
43

Review from John W (Son of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This institution is long overdue inspection. My mother (who is bed-bound) was resident here for approx 3 months and this review is based on her time on the Buttermere Unit. During this time several concerns were raised which were ignored, ultimately this ended with me demanding to speak to the home
manager where I raised a list of issues, ie: staff not answering call bells, my mother not being given the opportunity to brush her teeth, items missing from her room, being left in night clothes all day, staff being rough with her when moving her, nursing staff failing to request a doctors call for her pain, the list goes on.
When she became unwell staff were totally unaware of her medical conditions: The unit manager is poor. Her stay there ended when we as a family called an ambulance as she had become so unwell, following a 3 week stay in hospital we managed to have her returned home as she refused point blank to return there. This is not how people should be treated in their latter years.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

We are truly sorry to receive your review and the concerns you have raised. During your mother’s short stay with us, she was very clear in her wishes to be back at her home rather than in care and we are pleased that this is now the case.


We do recognise the responsibility we have in caring for someone and do respect family and loved ones' advocacy on their behalf. There were shortfalls identified by her family which we have responded to in full and have acknowledged that there were instances where the standards of care were not at the levels you were right to expect. We do apologise for this and through this process will ensure that relevant lessons are learnt.

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Review from S P (Daughter of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lakeview is a very good, caring nursing home. My mom is well cared for with all her needs being met. The staff are friendly, treat my mom as if she was one of their own family members. We are kept informed of everything and feel included within the home. Overall I would not want my mom to be cared for
anywhere else. Thank you!

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

We are deeply grateful for your heartfelt review of Lakeview Care Home and thank you for taking the time to complete this review, we will share your kind words with our staff.

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Review from Lisa B (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father joined Lakeview Care Home (Ullswater) in April 2023 and I would like to thank the unit manager and all the staff for their love and care. Their care goes above and beyond the call of duty, nothing is too much trouble. Not only are they kind, caring and compassionate to my father, they fully
understand his needs. The same level of care is replicated with the other residents. All the staff are attentive and welcoming to all of the family and go out of their way to get to know you and make you feel welcome. Your care is truly valued and appreciated. You are all amazing and truly dedicated to the residents in your care. Thank you for all your outstanding care and support.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you so much for taking the time to leave such a heartwarming and appreciative review about your father's experience at Lakeview Care Home. We are truly touched by your kind words will make sure we pass this on to the team on Ullswater Unit.

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Review from J T (Wife of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my husband at Lakeview is excellent. I am from the NHS spanning 36 years so understand good patient care. The staff work long hours, are not well paid but are all stars. Sadly not enough permanent staff are evident and agency staff are used. Most are untrained and difficult to understand.
It's a sign of our time! If the pay was increased more regular staff could be tempted? A difficult one. As a relative, I feel my husband has gone but is still there! Worst than a bereavement. Dementia is an evil disease. I struggle and care. I can however take great comfort he is loved and well cared for, Thank you.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you for sharing your thoughts about Lakeview care home. We deeply appreciate your kind words regarding the excellent care provided to your husband. As someone with 36 years of experience in the NHS, your understanding of good patient care holds significant weight, and we are honoured to have earned your trust.

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Review from S H (Relative of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Too many bank nurses - no continuity of care.
Staff constantly reminded to keep off the footboard to prevent pressure areas.
The bed was flooded as the water drinker was switched on and not checked properly - no one noticed till I got there. Urine on the bathroom floor and unflushed toilet. Inadequate
stimulation for a patient who is only there as he was released from the hospital following two strokes. He does not have dementia but has been put in there. He spent 13 hours on a trolley in hospital after the home sent him there 2 days after arrival as he had refused his meal. I fed him and he did not need to go but the call was not cancelled - went on his own with no staff and no exclamation as to why. We got to him and got him back hours later.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you for taking the time to share your experience with us, it is important that we are made aware of all concerns so that we have the opportunity to address any shortfalls and to improve as a result. Following your detailed feedback at the time we have had the benefit of both being able to thoroughly investigate the concerns raised as well as to ensure that any actions needed are undertaken. We are sorry that the concerns you describe fall short of our usual caring standards; please be assured though that in the five months since we have been able to implement changes and improvements. Thank you for your feedback.

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Review from H L (Husband of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife has been in care in this home since 2019.
She cannot speak and does not understand what is going on.
I visit several times a week and stay as long as I like now, but it is not easy to get under the skin of the operation.
The only real comment I can make is that senior management's communication
is poor.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you for taking the time to complete this review; we are sorry to hear you feel that our communication fell short of your expectations, as effective and transparent communication is of utmost importance to us. Our aim is to provide the best possible care to those we support, and it is something we take very seriously. We are more than happy to discuss this with you so we can work together to rectify any issues. A member of our team will reach out privately to do so.

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Review from Harry S (Husband of Resident) published on 4 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been on the Ullswater unit at Lakeview Care Home for 18 months and in all this time she has been treated with compassion and dignity. Having been diagnosed with epilepsy as well as her rare form of Dementia, all the staff from the unit manager to the cleaners have shown my wife so much love
and affection and are all very professional in everything they do. As for myself and my family, we know that she could not be in a better environment or be better looked after. The staff treat us like one of the family and nothing is too much trouble for them. I don't know how to express my thanks to all the staff, they are all my wife's and my angels.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you for your very kind words and taking the time to review us, I have passed your comments on to staff on Ullswater Unit.

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Review from K P (Wife of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So pleased with the way my husband is looked after, the staff all supportive, unit lead is supportive unit always smells nice. My husband always looks clean and tidy. Happy with all care.

Reply from Tracey York, Marketing Assistant to Commercial Director at Lakeview Care Home

Thank you for your kind words, we have passed these on to the team at Lakeview.

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Review from Joyce L (Wife of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic time with my husband, other residents and the wonderful staff.
The kitchen staff excelled themselves with a lovely meal - even providing me with a vegan dinner - so tasty.
The residents were all helped to eat it if they needed help (as usual). Really wanted to express my admiration and
thanks.

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Review from Vicky Y (Daughter of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came in to care in Keswick Ward directly after an eight-week stay in Burton hospital for an assessment bed, due to being unable to return home due to a sudden decline in his health and his dementia worsening with subsequent challenging behaviour. The experience has been very traumatic for
us as a family, especially dad being a 45-minute drive away from us, however in the last three weeks that he has remained under their care the staff have all been amazing. The staff are incredibly understanding and have so much patience. He now has 24-hour one to one care on the ward and we are absolutely overjoyed with the quality of this, so much to the point of us now wishing him to stay with them permanently as we have so much faith in them. They not only look after dad but also support us as a family. Dad has been in previous nursing homes for respite but nothing compares to Keswick ward, they treat residents with dignity, the food is fresh every day, Dad is always clean and the care is simply the best.

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Review from Barbara H (Wife of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred from New Cross to Derwent, the challenging behaviour unit, in order to be assessed for CHC funding. Sadly my husband died yesterday. I have nothing but admiration for the staff on this unit. Their handling of residents who have the most challenging behaviour was exemplary.

They cared for my husband. They were kind and sensitive and they were thoughtful towards me too.
I spent approximately 7 hours every day with my husband. For the last five days, I spent night and day there, never going home. I couldn't have asked for better care. They made me feel like one of their family. It was the best experience I could have had under the circumstances.
My husband has gone, but he was very much loved and he had excellent care by the staff.

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Review from Sarah H (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are exceptionally grateful and pleased for the outstanding care that has been given to our dad since his transfer to Lakeview was made in September 2022. Following the painful decision made to place dad in care in April this year, this is the first time that we have been reassured and happy with
the care given to dad and his fellow residents. The staff are friendly, and engaging and treat the residents with respect whilst ensuring that his ongoing health needs are being met. We are contacted regularly with updates in between our visits. Whilst placing any loved one into care is a heartbreaking experience, you can be reassured that their safety and well-being remain at the forefront of their amazing staff. The gardens are beautiful and the activity team always aim to involve residents as best as feasibly possible. Thank you so much for making this painful experience easier than it has been of late. You are all truly amazing and respected for the care you offer.

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you so much for taking the time to review Lakeview and your kind words about the team and our home. We are incredibly proud of the team and the compassion and care they show towards our residents. We do understand what a difficult decision is it to place a loved one into a care home and try are best to support families at this important time. I have passed on your wonderful review to the team who look after dad.

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Review from N O (Daughter-in-law of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say how grateful we all are, for the care my father-in-law has received on Kendall Ward.
It is a clean, colourful, and happy environment with daily activities.
Everyone has been fantastic, patient and kind, engaging and helpful, and understanding of his individual needs.
Particular
thanks to all the staff for what they bring to the residents on Kendall Ward, in what can be very challenging circumstances.
You should all be very proud of the care you give!
Thanks to the team for their support and help, in trying to navigate the system.
I would give you all a pay rise if I could!

Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you for your kind words and taking the time to review Kendal Unit at Lakeview Care Home, we are so very proud of all our staff and I will make sure I pass on your review to the team.

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Review from David M (Husband of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Been going to see my wife for the last two years all the staff are very good. The management have got time to talk to you.

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Review from Maureen W (Wife of Resident) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at the Lakes since 28th March and what a difference we have seen in him. He is happy, very clean and has his own clothes on which we did not have at his other homes. They do more activities. We have had videos of my husband dancing and walking in the garden. Also, we get a lot more
information on what's going on a great big thank you to all the staff.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for taking the time to review The Lakes we really appreciate your feedback. We will pass on your lovely comments to our team.

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Review from Caroline R (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mum has been excellent. The staff are all very good always happy to help. They are like an extended family giving the best support to the resident's family. I have no problems leaving my mum here as it is the best care home I have seen keep up the excellent work it is very much
appreciated.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for your lovely words and review of Lakeview Care Home.

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Review from Gurpreet B (Regular Volunteer) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited this care home on a number of occasions and only have positive words to say. All of the staff that work across the care home are extremely friendly and knowledgeable and the high level of care for each individual resident is clearly on display. Furthermore, the facilities are modern and
the health and safety procedures taken by the care home to attempt to prevent Covid-19 infection have been and continue to be brilliant. I would highly recommend this care home to all.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for your kind words about Lakeview Care Home and for taking the time to review us. I will pass on your positive comments to our teams.

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Review from Eileen T (Wife of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the time I have been able to visit my husband, I have found the staff to be very caring and helpful. It was a real help to be able to speak to my hubby on the phone and not feel so isolated from him.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

It has been a real challenging time, we are so pleased you have been able to visit and grateful for your review on Lakeview.

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Review from Patricia S (Relative of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited weekly have been impressed with the care given by all staff especially when the doctor was needed, it was dealt with swiftly and phoning to tell us. The kindness and caring given, efficient medication, has given us as family members relief to know he is in caring hands. Thank you.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for taking the time to review us and for your kind words about our home.

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Review from Rosemarie M (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Review of care my mum received on Buttermede over the last few years, especially since being in the care of one carer in particular.


Mum's carer has gone beyond the duties of caring for my mum especially during the last few months of Mum's life. She has been consistently happy to allow me and my

family to receive video calls so I could see Mum every week since her taking a turn for the worst in April. She has talked to Mum and I know she was very close to her. Thank you, to Mum's carer and the team for making Mum's last few weeks bearable for her and of course for me. I do not know what the care home would do without someone like her and I think she should be recognised as an outstanding member of your team. Please forward all our thanks to Buttermede and the staff on reception .

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for your review of Buttermere, we are so grateful for all our incredible staff and we will of course pass on your kind words to the staff on the unit.

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Current Review Score: 9.6 (9.631)

Overview of Review Score

The Review Score of 9.6 (9.631) out of 10 for Lakeview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.631 for Lakeview Care Home is calculated as follows: ( (364 Excellents x 5) + (111 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 504 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lakeview Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 151 registered maximum number of service users is 30.2, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Sherise

Sherise Osbourne

Job Title: Care Home Manager

Joined: 2023

Sherise Osbourne is a Registered General Nurse (RGN) who joined Alpha Health Care in July 2023 as Deputy Care Home Manager. Now leading Lakeview Care Home as Care Home Manager, Sherise brings a calm and focused approach to leadership. Her dedication to both the team and the residents is clear in everything she does, and she continues to demonstrate a strong commitment to delivering high-quality, person-centred care.

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