Lakeview Care Home

Stafford Road (A34), Great Wyrley, Walsall WS6 6BA
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9.6 86 Reviews
  • Lakeview Care Home, Walsall
As a leading provider of nursing care for elderly people with dementia, complex dementia, stroke, progressive neurological illnesses and enduring mental health needs. The home provides bespoke enablement care for people with a variety of shorter-term needs as well as long-term nursing care.

At Lakeview Care Home, they have the expertise and trained staff available to provide enablement health beds to people needing short-term support. These transitional placements in to the caring and secure environment of a specialist care facility have proved to be very successful with NHS partners and warmly received by short stay residents.

Working in partnership with local Trusts, they provide a number of enablement health beds for elderly residents across a number of scenarios, including:

Elderly people who are ready for discharge but are awaiting a full social services package to be put in place before going.

Elderly people who are on the road to full recovery but need some additional physiotherapy and/or occupational therapy support on a short-term basis to rebuild confidence and skills before going home.

Elderly people who require a long-term placement who can be cared for in an enablement health bed, rather than block a badly needed NHS bed, while their permanent placement is being finalised

Their service includes providing nursing care for people with complex dementias, those who have had strokes or are dealing with progressive neurological illnesses and also palliative care for residents who are reaching the end of their life.

By providing their nursing service from within the Lakeview Care Home complex, staff are able to provide a clear pathway to/from specialist complex dementia or residential, respite and enablement services. Residents can step up/step down as required rather than having to transfer to an alternative health or care setting.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 151 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shelley Egison (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1998
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (151)
  • Couples/Companion Rooms (0)

Visiting

  • Welcome to Lakeview Care Home, dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone.


    Visiting Hours:


    Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible

Parking

  • •   Large car park facility with numerous disabled bays marked near visitor receptions

Lakeview Care Home Reviews (86)

Total of 86, showing 61-80
9.6

Lakeview Care Home has a Review Score of 9.6 (9.631) out of 10, based on 43 reviews in the last 2 years. Over all time Lakeview Care Home has 86 reviews.

Overall Experience

  • 65
  • 17
  • 2
  • 1
  • 1

Date Published

86
12
18
43
43

Review from Tracey F (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been in this home for a few years. I think the staff are all very good. They have all treated my mom as well as they could. I think they have coped really well through this pandemic. We don't have any problems with the home at all.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for your review of our home, we are grateful for your kind words about the services we offer.

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Review from Victoria J (Daughter of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom has been in Lakeview Care Home for three years now and it has been such a relief for me knowing that she is safe. The staff are brilliant and have always gone above and beyond. Throughout Covid-19 the staff have exceeded all expectations. The staff treat my mom like a person not a statistic.
I can’t thank them enough for the excellent service they provide day in, day out!

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Review from Beryl R (Wife of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Lakeview in January 2020 due to his deteriorating dementia condition. From the time he became a resident it was clear the care, love and understanding at this care home were first class.


We received constant updates about his condition throughout the pandemic, obviously due

to not being able to see him.


When he suddenly took a turn for the worst, the staff were incredible and although sadly he did not survive, the dignity in which they managed the situation was outstanding.


Cards, flowers and even contact now has been maintained showing me he wasn't just a resident he was cared for, loved and is now missed.


We will always be grateful.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you so much for taking the time to send your review at this difficult time. Your kind words about the care your husband received at Lakeview will be shared with the staff team. Your husband is truly missed by us all.

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Review from Justine P (Daughter of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a delightful care home Lakeview is. When my mother was sent there, I really didn't know what to expect but I should not have worried, the staff couldn't do enough. Everywhere was spotless and the rooms were nice and light. Needless to say Mum soon settled in.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for taking the time to offer your kind words about Lakeview, we will pass on your feedback to the team.

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Review from Lindsay W (Niece of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and friendly. Nothing is too much trouble. Keep us up to date with our aunt's needs and health.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for taking the time to offer your kind words about Lakeview, we will pass on your feedback to the team.

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Review from S L (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is 94-years-old and has a very bad broken hip that is extremely painful. The staff could not be any more helpful. They are cheerful, and they are always prepared to offer information about my mother.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for your kind words, we have passed this on to our staff.

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Review from G G (Sister of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Contact has been very limited during the past few months but the staff have done their best to keep us informed and involved.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for your honest review, at times the coronavirus pandemic has placed significant strains on our services, we have introduced new communication channels and are delighted that visiting has restarted.

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Review from Steven H (Son of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The professional treatment and care, particularly over the long period of shut-down due to COVID19 can only be commended and in high regard.
The particular carers and senior staff looking after have been great, and at certain times, exemplary.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for your kind words. We are so proud of all our staff who have shown such tireless dedication in caring for our residents.

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Review from S H (Daughter of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, I must state that this review is written against the difficult background of COVID. I do feel that communication from the management team could be improved upon. However, the front line team show my mm and abundance of care each and every hour of each and every day. It has been difficult for
my family to hand over the care of the matriarch of our household into the care of a third party. The care that Mom is receiving is above and beyond what we could ever have hoped for. I have nothing but gratitude for each and every one of the front line team.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for your review and the honest feedback in your comments. We do recognise the significant responsibility we have when a family places their loved one in our care and I am grateful for your positive feedback, which I will share with the team. The Coronavirus Pandemic has placed significant strains across all aspects of our services, at times this has affected our communication and I am sorry that this fell below expectations

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Review from Valerie C (Wife of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at the Lakeview Care Home since February and he has settled really well. He has dementia and that gives me piece of mind knowing he is being cared for by the caring and friendly staff. We have also been able to FaceTime him most days, which during lockdown, was invaluable to me.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for taking the time to offer your feedback on Lakeview and we will pass on your kind words to the team.

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Review from Debbie S (Daughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been at Lakeview since January of this year. Since she has been there, staff have gone out of their way to keep us updated with Mom and nothing seems to be too much trouble for them. They have looked after her really well and can tell from talking to them that they care a lot for Mom. I am so
grateful for everything they are doing for Mom and they treat her with dignity and respect. There was an incident involving Mom and the way the staff kept us informed, has been second to none and, even during the visit today reassured us that everything is being done and apologised loads. I am so thankful to each and every one of them and am so happy that Mom is there with people who really care about her. In my eyes, they are all angels and I will never be able to show or tell them how grateful I am for them for looking after someone so precious so compassionately.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you so much for your kind words, we are so pleased we were able to provide the high level of care to Mum that you have mentioned. We are very grateful for the patience and understanding from families over this last year and any recognition of the hard work undertaken by the team is always a great boost.

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Review from Andrew B (Son of Resident) published on 11 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is much happier now than when she was at home, and she has now settled in well. I had my first post lockdown visit today and found all the staff pleasant and helpful, with my mum in good spirits.

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Review from Dawn G (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been resident at Lakeview for 2 years now. He settled in straight away and his care has been excellent. The staff are always professional, friendly and caring. Last year was a difficult year for the family not being able to see Dad. Window visits were lovely but not the same and we missed
him terribly but the staff kept us informed every step of the way.
My family would like to thank all the team on Kirkby unit for everything they do for Dad.

Reply from Tracy Parsons, Care Home Manager at Lakeview Care Home

Thank you for your kind words, we are so proud of all our staff who have shown such tireless dedication in caring for our residents. We will pass on your lovely comments to the staff on Kirkby Unit.

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Review from C B (Wife of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On Valentine's day the staff put on a wonderful meal and show, which all who attended had a really good time, more of the same.

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Review from Colin B (Partner of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my frequent visits, I have found the staff most friendly and caring. They show a lot of patience with the residents and treat them all with the utmost respect and dignity, beyond their care duty.

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Review from B H (Son of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, lovely, safe environment.

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Review from M H (Wife of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care. Brilliant staff.

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Review from J S (Son of Resident) published on 14 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and staff are all excellent.

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Review from P B (Son of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is always of a high standard. The staff have been friendly and supportive to family and mother.
We have peace of mind knowing that our mother has her needs met. The staff always behave in a professional manner.

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Review from Stephen D (Son of Resident) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care and attention on Buttermere Unit. He was admitted for enablement but his health declined due to a pre-existing condition.
His care and attention from all staff was seamless from enablement to the palliative care that he needed at the end of his life. All staff were
also kind, caring and supportive to me and my family at that very difficult time.

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Current Review Score: 9.6 (9.631)

Overview of Review Score

The Review Score of 9.6 (9.631) out of 10 for Lakeview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.631 for Lakeview Care Home is calculated as follows: ( (364 Excellents x 5) + (111 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 504 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lakeview Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 151 registered maximum number of service users is 30.2, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Sherise

Sherise Osbourne

Job Title: Care Home Manager

Joined: 2023

Sherise Osbourne is a Registered General Nurse (RGN) who joined Alpha Health Care in July 2023 as Deputy Care Home Manager. Now leading Lakeview Care Home as Care Home Manager, Sherise brings a calm and focused approach to leadership. Her dedication to both the team and the residents is clear in everything she does, and she continues to demonstrate a strong commitment to delivering high-quality, person-centred care.

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