Lakeview Care Home

Happy with the service and care given to my wife. Well, she has been here 11 years so you must be doing something right. Keep doing what you're doing.

I have nothing but respect for all staff on Kendal where my husband is a resident. They are kind, jolly and generous with their time. My husband is shown kindness and given excellent care and attention and treated with respect and dignity. They pay him attention when he speaks and when he doesn't and always make sure he is happy both physically and mentally. He gets plenty of exercise and entertainment. He is always clean and dry. Kendal is clean and sunny and he has access to beautiful gardens. My husband is happy. The staff are wonderful and I cannot praise them highly enough, nor thank them enough. They are all heroes.

It was not an easy decision to place Mom into a care home but a sudden change in Mom's physical health accelerated her dementia meaning care at home was not an option. She is now receiving the care and attention that she needs.

Her care is top class and I have never had any issues concerning her wellbeing.

I really can't speak highly enough of the team on Ullswater Unit in Lakeview Care Home. My mom has been cared for wonderfully, with kindness and dignity in all aspects of her care. We are kept fully informed always and are welcomed when we visit. They are also particularly kind to my 93-year-old dad when he visits my mom.

My husband has breathing difficulties; the nursing team stepped up and called the paramedics, meanwhile, they made my husband comfortable. He is now back on antibiotics. Thank you.

We think Lakeview is very good. We are very pleased with the staff and everything they do for our relative. She is always clean and tidy. We are very pleased indeed (Loweswater Unit).

Lakeview was an unexpected find when my mother was transferred there from our local hospital for assessment. She has been a resident now for nearly 2.5 years, and although it’s ten miles from us, we would never choose to move her. The Ullswater team provides a knowledgeable, welcoming and attentive service that is tailored to meet Mum’s needs. The team are experienced and cheerful and always on hand to help or advise. Mum is relaxed, happy and comfortable, and we are kept informed of everything and receive a regular call to check we’re happy with everything. Lakeview is like a family to us from the minute we arrive until we leave. The team know Mum personally and understands her preferences. They notice any changes in her and act upon them swiftly. I would totally recommend Lakeview to provide what is needed to support a family member with dementia and help the family better understand how to navigate the stages of this condition. Their empathy, knowledge and service are outstanding.

She is now on end of life and I have chosen to keep her at Lakeview where I know she has been safe and warm.

When she became unwell staff were totally unaware of her medical conditions: The unit manager is poor. Her stay there ended when we as a family called an ambulance as she had become so unwell, following a 3 week stay in hospital we managed to have her returned home as she refused point blank to return there. This is not how people should be treated in their latter years.

Lakeview is a very good, caring nursing home. My mom is well cared for with all her needs being met. The staff are friendly, treat my mom as if she was one of their own family members. We are kept informed of everything and feel included within the home. Overall I would not want my mom to be cared for anywhere else. Thank you!

The care for my husband at Lakeview is excellent. I am from the NHS spanning 36 years so understand good patient care. The staff work long hours, are not well paid but are all stars. Sadly not enough permanent staff are evident and agency staff are used. Most are untrained and difficult to understand. It's a sign of our time! If the pay was increased more regular staff could be tempted? A difficult one. As a relative, I feel my husband has gone but is still there! Worst than a bereavement. Dementia is an evil disease. I struggle and care. I can however take great comfort he is loved and well cared for, Thank you.

The bed was flooded as the water drinker was switched on and not checked properly - no one noticed till I got there. Urine on the bathroom floor and unflushed toilet. Inadequate stimulation for a patient who is only there as he was released from the hospital following two strokes. He does not have dementia but has been put in there. He spent 13 hours on a trolley in hospital after the home sent him there 2 days after arrival as he had refused his meal. I fed him and he did not need to go but the call was not cancelled - went on his own with no staff and no exclamation as to why. We got to him and got him back hours later.

The only real comment I can make is that senior management's communication is poor.

So pleased with the way my husband is looked after, the staff all supportive, unit lead is supportive unit always smells nice. My husband always looks clean and tidy. Happy with all care.

The residents were all helped to eat it if they needed help (as usual). Really wanted to express my admiration and thanks.

My husband has gone, but he was very much loved and he had excellent care by the staff.

My father came in to care in Keswick Ward directly after an eight-week stay in Burton hospital for an assessment bed, due to being unable to return home due to a sudden decline in his health and his dementia worsening with subsequent challenging behaviour. The experience has been very traumatic for us as a family, especially dad being a 45-minute drive away from us, however in the last three weeks that he has remained under their care the staff have all been amazing. The staff are incredibly understanding and have so much patience. He now has 24-hour one to one care on the ward and we are absolutely overjoyed with the quality of this, so much to the point of us now wishing him to stay with them permanently as we have so much faith in them. They not only look after dad but also support us as a family. Dad has been in previous nursing homes for respite but nothing compares to Keswick ward, they treat residents with dignity, the food is fresh every day, Dad is always clean and the care is simply the best.

We are exceptionally grateful and pleased for the outstanding care that has been given to our dad since his transfer to Lakeview was made in September 2022. Following the painful decision made to place dad in care in April this year, this is the first time that we have been reassured and happy with the care given to dad and his fellow residents. The staff are friendly, and engaging and treat the residents with respect whilst ensuring that his ongoing health needs are being met. We are contacted regularly with updates in between our visits. Whilst placing any loved one into care is a heartbreaking experience, you can be reassured that their safety and well-being remain at the forefront of their amazing staff. The gardens are beautiful and the activity team always aim to involve residents as best as feasibly possible. Thank you so much for making this painful experience easier than it has been of late. You are all truly amazing and respected for the care you offer.

I would give you all a pay rise if I could!