Welcome to Lakeview Care Home, dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone.
Visiting Hours:
Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible
• Large car park facility with numerous disabled bays marked near visitor receptions
Lakeview Care Home has a Review Score of 9.6 (9.631) out of 10, based on 43 reviews in the last 2 years. Over all time Lakeview Care Home has 86 reviews.
Review from Barry P (Son of Resident) published on 31 July 2024
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Review from Tony C (Husband of Resident) published on 29 July 2024
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Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home
Thank you so much for your thoughtful review. We are delighted to hear your positive feedback about the care at Lakeview Care Home. Our team strives to provide professional, supportive, friendly, and sympathetic care, and it is heart warming to know that our efforts are appreciated. We believe that building strong, friendly relationships with our residents is essential, and we are glad to hear that residents view our staff as friends. Thank you for your confidence and for recognising the dedication of our staff.
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Review from Vanessa M (Daughter of Resident) published on 26 July 2024
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Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home
Thank you so much for your heart warming review. We are thrilled to hear that your father has settled in well since moving to Lakeview Care Home. Our team is dedicated to creating a welcoming and homely environment, and it is wonderful to know that you and your family felt warmly received. We take great pride in maintaining a bright and clean home and providing engaging activities like gardening and crafts. Our kitchen team will be delighted to hear your praise for the amazing food.
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Review from S A (Daughter of Resident) published on 16 July 2024
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Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home
Thank you so much for taking the time to share your positive experience with Lakeview. We are delighted to hear that your family is happy with the care your mum receives. Our dedicated staff takes pride in providing personalised, compassionate care to each resident, and it's wonderful to know that their efforts have made a meaningful difference for your mum and your family
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Review from S B (Wife of Resident) published on 12 July 2024
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Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home
Thank you for your kind words and for taking the time to review us. We're delighted to hear that our staff's efforts have made a positive impact on both of you.
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Review from Louise D (Daughter of Resident) published on 25 June 2024
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Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home
Thank you so much for sharing your heartfelt review. We understand how challenging and emotional it can be to transition a loved one into care, and we are deeply committed to providing the highest level of care and support during this time.
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Review from L C (Wife of Resident) published on 12 June 2024
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Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home
Thank you so much for your wonderful review. We are truly grateful for your kind words and for sharing your experience with us.
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Review from M H (Wife of Resident) published on 5 June 2024
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Reply from Tracey York, Marketing Assistant to Commercial Director at Lakeview Care Home
Thank you so much for your kind words, this has brought great comfort to our team knowing that you feel he is in such capable and caring hands. The efforts of the staff to maintain his dignity and comfort do not go unnoticed by management and your kind words help assure the team they go above and beyond every day, so thank you. Finding a place where one can call 'home' is not easy, especially under these circumstances. Yet, it seems that you have, and we could not be any more proud. The peace of mind this brings is invaluable, and I am confident that this will be his forever home, for him and a sentiment I am sure is shared by many other families. Please accept our deepest appreciation for sharing your review. The team will be so pleased.
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Review from J B (Daughter of Resident) published on 3 May 2024
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Review from S B (Daughter of Resident) published on 20 March 2024
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Review from D R (Husband of Resident) published on 11 March 2024
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Review from T W (Wife of Resident) published on 7 March 2024
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Review from Carole P (Daughter of Resident) published on 22 February 2024
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Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home
Thank you so much for taking the time to share your experience with us. We are immensely pleased to hear that your mother's transition into our care home has been met with such positivity and warmth.
At Lakeview our team strives tirelessly to create an environment that not only meets the physical needs of our residents but also nurtures their emotional wellbeing. Your kind words about the warm reception and the assistance in settling your mom in truly warm our hearts. Thank you once again for choosing Lakeview Care Home, we feel truly privileged to be a part of your mother's journey, and we look forward to continuing to provide her with the care and attention she deserves.
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Review from P M (Son of Resident) published on 15 February 2024
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Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home
Thank you very much for sharing your positive experience with Loweswater. We are thrilled to hear that your mother's transition to Loweswater has been a positive one. Providing a welcoming and supportive environment for our residents is a top priority for us, and it's heartening to know that your mother feels at home here.
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Review from K C (Daughter of Resident) published on 14 February 2024
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Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home
Thank you so much for taking the time to share your positive experience regarding the team on Ullswater Unit within Lakeview Care Home. We are delighted to hear that receiving wonderful care, with kindness and dignity is central to your mom’s experience. Our team strives to create a compassionate and supportive environment where residents and their loved ones feel valued and respected, and your feedback reinforces our commitment to this mission.
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Review from S P (Wife of Resident) published on 25 January 2024
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Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home
Thank you so much for taking the time to review Lakeview Care Home.
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Review from K C (Sister of Resident) published on 25 January 2024
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Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home
Thank you for your kind words and review of Lakeview Care Home; we will pass your feedback on to the staff in the Loweswater Unit.
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Review from Jayne P (Daughter of Resident) published on 25 January 2024
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Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home
Thank you for sharing your positive experience on Lakeview Care Home and Ullswater Unit. It's wonderful to know that the food, including her favourite puddings, meets her satisfaction. We really appreciate your recommendation and trust in our services, and I will pass your kind words on to the team in the Ullswater Unit.
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Review from Catherine K (Daughter of Resident) published on 10 January 2024
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Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home
Thank you for sharing your heartfelt experience at Lakeview Care Home. It warms our hearts to know that Mum is relaxed, happy, and comfortable, and we appreciate your trust in our team's experience and cheerfulness. Thank you for taking the time to review the Ullswater Unit, and I will pass your lovely comments on to the whole team.
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Review from H K (Daughter of Resident) published on 26 October 2023
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Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home
We deeply appreciate your kind words and are grateful to have been a part of your mom's care for the past three years. We understand the importance of communication, and we're glad to hear that you were regularly updated on any changes and concerns. Thank you for taking the time to review the Buttermere Unit.
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The Review Score of 9.6 (9.631) out of 10 for Lakeview Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 43 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.631 for Lakeview Care Home is calculated as follows: ( (364 Excellents x 5) + (111 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 504 Ratings = 4.631
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lakeview Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 151 registered maximum number of service users is 30.2, which has been reached with 41 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Apr 2019
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Job Title: Care Home Manager
Joined: 2023
Sherise Osbourne is a Registered General Nurse (RGN) who joined Alpha Health Care in July 2023 as Deputy Care Home Manager. Now leading Lakeview Care Home as Care Home Manager, Sherise brings a calm and focused approach to leadership. Her dedication to both the team and the residents is clear in everything she does, and she continues to demonstrate a strong commitment to delivering high-quality, person-centred care.
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