Lakeview Care Home

Stafford Road (A34), Great Wyrley, Walsall WS6 6BA
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9.6 87 Reviews
  • Lakeview Care Home, Walsall
As a leading provider of nursing care for elderly people with dementia, complex dementia, stroke, progressive neurological illnesses and enduring mental health needs. The home provides bespoke enablement care for people with a variety of shorter-term needs as well as long-term nursing care.

At Lakeview Care Home, they have the expertise and trained staff available to provide enablement health beds to people needing short-term support. These transitional placements in to the caring and secure environment of a specialist care facility have proved to be very successful with NHS partners and warmly received by short stay residents.

Working in partnership with local Trusts, they provide a number of enablement health beds for elderly residents across a number of scenarios, including:

Elderly people who are ready for discharge but are awaiting a full social services package to be put in place before going.

Elderly people who are on the road to full recovery but need some additional physiotherapy and/or occupational therapy support on a short-term basis to rebuild confidence and skills before going home.

Elderly people who require a long-term placement who can be cared for in an enablement health bed, rather than block a badly needed NHS bed, while their permanent placement is being finalised

Their service includes providing nursing care for people with complex dementias, those who have had strokes or are dealing with progressive neurological illnesses and also palliative care for residents who are reaching the end of their life.

By providing their nursing service from within the Lakeview Care Home complex, staff are able to provide a clear pathway to/from specialist complex dementia or residential, respite and enablement services. Residents can step up/step down as required rather than having to transfer to an alternative health or care setting.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 151 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Shelley Egison (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1998
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (151)
  • Couples/Companion Rooms (0)

Visiting

  • Welcome to Lakeview Care Home, dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone.


    Visiting Hours:


    Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible

Parking

  • •   Large car park facility with numerous disabled bays marked near visitor receptions

Lakeview Care Home Reviews (87)

9.6

Lakeview Care Home has a Review Score of 9.6 (9.622) out of 10, based on 42 reviews in the last 2 years.
Over all time Lakeview Care Home has 87 reviews.

Overall Experience
  • 66
  • 17
  • 2
  • 1
  • 1
Date Published
  • 87
  • 6
  • 18
  • 42
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Reviewer Connection to Lakeview Care Home
  • 27
  • 22
  • 17
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 87, showing 21-40
Review from Joanne G (Daughter of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom suffers from dementia but always has a smile on her face when staff come into the room. She loves spending time with her doll given to her by the staff, it's given her a sense of purpose.
Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you for sharing your experience. It warms our hearts to know that your mom feels joy and comfort with our staff and the doll we provided. Seeing her smile is what we strive for every day!

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Review from Barry P (Son of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff seem very caring and considerate. The housekeeping throughout the site is excellent. Like all care homes some residents have some level of dementia and this is wearing on residents who are fully aware, and regularly lose possessions taken by these people. Overall there is often not enough mobility
aids like transit chairs to get residents to the dining room, in which case my dad's transit chair gets taken and used by staff moving other residents. Generally the food is to a fairly high standard, although the tea supplied is quite insipid and my father stopped drinking it.
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Review from Tony C (Husband of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given is professional, supportive, friendly and sympathetic.
The patients come to view the staff as friends who try to stimulate them with various activities appropriate to their condition.
The staff take into account patients' individual foibles and needs.
Relatives are continually updated
regarding the patients.
Overall, a supportive experience, giving confidence in the care being received.
Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you so much for your thoughtful review. We are delighted to hear your positive feedback about the care at Lakeview Care Home. Our team strives to provide professional, supportive, friendly, and sympathetic care, and it is heart warming to know that our efforts are appreciated. We believe that building strong, friendly relationships with our residents is essential, and we are glad to hear that residents view our staff as friends. Thank you for your confidence and for recognising the dedication of our staff.

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Review from Vanessa M (Daughter of Resident) published on 26 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Lakeview care home in May 2024. He's settled really well and the staff made us all feel welcomed.
The home is bright and clean, and every effort has been made to make it feel like a home away from home. There are activities, such as gardening and crafts, and the food is amazing too!
Staff
work incredibly hard to ensure that Dad is happy, safe and treated with dignity. That's all you could ever want.
Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care Home

Thank you so much for your heart warming review. We are thrilled to hear that your father has settled in well since moving to Lakeview Care Home. Our team is dedicated to creating a welcoming and homely environment, and it is wonderful to know that you and your family felt warmly received. We take great pride in maintaining a bright and clean home and providing engaging activities like gardening and crafts. Our kitchen team will be delighted to hear your praise for the amazing food.

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Review from S A (Daughter of Resident) published on 16 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we are very happy with the care our mum receives at Lakeview. The staff are very caring and they get to know the residents well. They are also friendly and supportive to our dad who visits daily.
The unit manager is always very responsive to emails regarding any concerns or queries we have.
We feel reassured when we leave her, as we know she is safe.
Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you so much for taking the time to share your positive experience with Lakeview. We are delighted to hear that your family is happy with the care your mum receives. Our dedicated staff takes pride in providing personalised, compassionate care to each resident, and it's wonderful to know that their efforts have made a meaningful difference for your mum and your family

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Review from S B (Wife of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been at Lakeview for three months. The staff look after him well, they encourage him to eat and drink. When I visit they talk to him and also ask after myself. The staff are pleasant, and well presented too.
Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you for your kind words and for taking the time to review us. We're delighted to hear that our staff's efforts have made a positive impact on both of you.

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Review from Louise D (Daughter of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a very difficult and worrying time when a family member has to go into care, what will the level of care be like? How will the staff treat them? Will they be looked after properly? Fortunately there was no need to worry. The level of care is excellent. The staff are caring, kind, thoughtful and
professional. They remember my dad's likes and dislikes. He is definitely looked after properly. They are a great team.
Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you so much for sharing your heartfelt review. We understand how challenging and emotional it can be to transition a loved one into care, and we are deeply committed to providing the highest level of care and support during this time.

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Review from L C (Wife of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been in Lakeview for five years with two being spent in Kirby. The staff are all wonderful to him, and he is always clean and tidy.
Staff are very approachable, and I am kept informed on his well-being.
I would not want him to be anywhere else.
Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you so much for your wonderful review. We are truly grateful for your kind words and for sharing your experience with us.

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Review from M H (Wife of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff on Keswick enough, since my husband was admitted to the unit the staff have treated him with nothing but love and care. They go above and beyond for all the residents. I can now sleep at night knowing he is well looked after and in good hands. He looks so well, he always looks
clean and tidy. The girls do such a good job with him, the food is great and the activities they offer are good too. I hope this is now his forever home, I wouldn't change it.
Reply from Tracey York, Marketing Assistant to Commercial Director at Lakeview Care Home

Thank you so much for your kind words, this has brought great comfort to our team knowing that you feel he is in such capable and caring hands. The efforts of the staff to maintain his dignity and comfort do not go unnoticed by management and your kind words help assure the team they go above and beyond every day, so thank you. Finding a place where one can call 'home' is not easy, especially under these circumstances. Yet, it seems that you have, and we could not be any more proud. The peace of mind this brings is invaluable, and I am confident that this will be his forever home, for him and a sentiment I am sure is shared by many other families. Please accept our deepest appreciation for sharing your review. The team will be so pleased.

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Review from J B (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum came for her third visit for respite.
Staff have now got to know her better and whilst she has fairly complex needs they looked after her well. When I leave her at Lakeside I feel she is in safe hands and I worry less the more times she visits on respite. Accommodation and food are very good and
the staff are always upbeat and positive. They respond very quickly to queries/requests when visiting.
On the organisation/administrative side I feel this is very good with strong understanding and responses.
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Review from S B (Daughter of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Lakeview for nearly two years. During her stay, I have found a high level of care and attentive and helpful staff, who are very friendly. The environment is clean.
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Review from D R (Husband of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the service and care given to my wife. Well, she has been here 11 years so you must be doing something right. Keep doing what you're doing.
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Review from T W (Wife of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but respect for all staff on Kendal where my husband is a resident. They are kind, jolly and generous with their time. My husband is shown kindness and given excellent care and attention and treated with respect and dignity. They pay him attention when he speaks and when he doesn't and
always make sure he is happy both physically and mentally. He gets plenty of exercise and entertainment. He is always clean and dry. Kendal is clean and sunny and he has access to beautiful gardens. My husband is happy. The staff are wonderful and I cannot praise them highly enough, nor thank them enough. They are all heroes.
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Review from Carole P (Daughter of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from all staff. It was a very pleasant experience to receive a warm friendly greeting on arrival and the help to get Mom settled in. The care for my mom shows that the staff are very well trained and are passionate in their care for the residents, something that can be very challenging
at times. In the limited time Mom has been there there is an obvious improvement in Mom's mood, appetite and general wellbeing.
It was not an easy decision to place Mom into a care home but a sudden change in Mom's physical health accelerated her dementia meaning care at home was not an option. She is now receiving the care and attention that she needs.
Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you so much for taking the time to share your experience with us. We are immensely pleased to hear that your mother's transition into our care home has been met with such positivity and warmth.
At Lakeview our team strives tirelessly to create an environment that not only meets the physical needs of our residents but also nurtures their emotional wellbeing. Your kind words about the warm reception and the assistance in settling your mom in truly warm our hearts. Thank you once again for choosing Lakeview Care Home, we feel truly privileged to be a part of your mother's journey, and we look forward to continuing to provide her with the care and attention she deserves.

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Review from P M (Son of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is a very able and welcoming place for those struggling with issues of age and mental infirmation.
My mother was a resident at another care setting and enjoyed her time there, but now is living in Loweswater.
Her care is top class and I have never had any issues concerning her wellbeing.
Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you very much for sharing your positive experience with Loweswater. We are thrilled to hear that your mother's transition to Loweswater has been a positive one. Providing a welcoming and supportive environment for our residents is a top priority for us, and it's heartening to know that your mother feels at home here.

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Review from K C (Daughter of Resident) published on 14 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I really can't speak highly enough of the team on Ullswater Unit in Lakeview Care Home. My mom has been cared for wonderfully, with kindness and dignity in all aspects of her care. We are kept fully informed always and are welcomed when we visit. They are also particularly kind to my 93-year-old dad
when he visits my mom.
Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you so much for taking the time to share your positive experience regarding the team on Ullswater Unit within Lakeview Care Home. We are delighted to hear that receiving wonderful care, with kindness and dignity is central to your mom’s experience. Our team strives to create a compassionate and supportive environment where residents and their loved ones feel valued and respected, and your feedback reinforces our commitment to this mission.

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Review from S P (Wife of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has breathing difficulties; the nursing team stepped up and called the paramedics, meanwhile, they made my husband comfortable. He is now back on antibiotics. Thank you.
Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you so much for taking the time to review Lakeview Care Home.

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Review from K C (Sister of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We think Lakeview is very good. We are very pleased with the staff and everything they do for our relative. She is always clean and tidy. We are very pleased indeed (Loweswater Unit).
Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you for your kind words and review of Lakeview Care Home; we will pass your feedback on to the staff in the Loweswater Unit.

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Review from Jayne P (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has been in Lake View (Ullswater) for eight weeks now. I cannot fault the staff who look after her. So caring and thoughtful towards her. Her room is lovely with a TV, bathroom, wardrobe and cupboards and is well kept and the bed changed regularly. Can’t fault the food, and puddings are my mom’s
favourite. I can fully recommend this home for any elderly person who needs to be looked after 24/7.
Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you for sharing your positive experience on Lakeview Care Home and Ullswater Unit. It's wonderful to know that the food, including her favourite puddings, meets her satisfaction. We really appreciate your recommendation and trust in our services, and I will pass your kind words on to the team in the Ullswater Unit.

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Review from Catherine K (Daughter of Resident) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lakeview was an unexpected find when my mother was transferred there from our local hospital for assessment. She has been a resident now for nearly 2.5 years, and although it’s ten miles from us, we would never choose to move her. The Ullswater team provides a knowledgeable, welcoming and attentive
service that is tailored to meet Mum’s needs. The team are experienced and cheerful and always on hand to help or advise. Mum is relaxed, happy and comfortable, and we are kept informed of everything and receive a regular call to check we’re happy with everything. Lakeview is like a family to us from the minute we arrive until we leave. The team know Mum personally and understands her preferences. They notice any changes in her and act upon them swiftly. I would totally recommend Lakeview to provide what is needed to support a family member with dementia and help the family better understand how to navigate the stages of this condition. Their empathy, knowledge and service are outstanding.
Reply from Shelley Eggison, Care Home Manager at Lakeview Care Home

Thank you for sharing your heartfelt experience at Lakeview Care Home. It warms our hearts to know that Mum is relaxed, happy, and comfortable, and we appreciate your trust in our team's experience and cheerfulness. Thank you for taking the time to review the Ullswater Unit, and I will pass your lovely comments on to the whole team.

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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for Lakeview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.622 for Lakeview Care Home is calculated as follows: ( (350 Excellents x 5) + (110 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) + (7 Very Poors x 1) ) ÷ 489 Ratings = 4.622
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lakeview Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 151 registered maximum number of service users is 30.2, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Sherise

Sherise Osbourne

Job Title: Care Home Manager Joined: 2023

Sherise Osbourne is a Registered General Nurse (RGN) who joined Alpha Health Care in July 2023 as Deputy Care Home Manager. Now leading Lakeview Care Home as Care Home Manager, Sherise brings a calm and focused approach to leadership. Her dedication to both the team and the residents is clear in everything she does, and she continues to demonstrate a strong commitment to delivering high-quality, person-centred care.

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