Lakeview Care Home

Stafford Road (A34), Great Wyrley, Walsall WS6 6BA
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9.7 92 Reviews
  • Lakeview Care Home, Walsall
As a leading provider of nursing care for elderly people with dementia, complex dementia, stroke, progressive neurological illnesses and enduring mental health needs. The home provides bespoke enablement care for people with a variety of shorter-term needs as well as long-term nursing care.

At Lakeview Care Home, they have the expertise and trained staff available to provide enablement health beds to people needing short-term support. These transitional placements in to the caring and secure environment of a specialist care facility have proved to be very successful with NHS partners and warmly received by short stay residents.

Working in partnership with local Trusts, they provide a number of enablement health beds for elderly residents across a number of scenarios, including:

Elderly people who are ready for discharge but are awaiting a full social services package to be put in place before going.

Elderly people who are on the road to full recovery but need some additional physiotherapy and/or occupational therapy support on a short-term basis to rebuild confidence and skills before going home.

Elderly people who require a long-term placement who can be cared for in an enablement health bed, rather than block a badly needed NHS bed, while their permanent placement is being finalised

Their service includes providing nursing care for people with complex dementias, those who have had strokes or are dealing with progressive neurological illnesses and also palliative care for residents who are reaching the end of their life.

By providing their nursing service from within the Lakeview Care Home complex, staff are able to provide a clear pathway to/from specialist complex dementia or residential, respite and enablement services. Residents can step up/step down as required rather than having to transfer to an alternative health or care setting.
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Care Provided by Lakeview Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 151 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Lakeview Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lakeview Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sherise Osbourne (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed with male-only unit(s)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1998
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (151)
  • Couples/Companion Rooms (0)

Visiting

  • Welcome to Lakeview Care Home, dedicated to providing a comfortable and safe environment for residents, and appreciate your cooperation to ensure a pleasant visiting experience for everyone.


    Visiting Hours:


    Flexible Visiting: Offer flexible visiting hours to accommodate your schedule. However, kindly ask that you avoid visiting during lunchtimes (12:00 PM - 1:30 PM) if possible

Parking

  • •   Large car park facility with numerous disabled bays marked near visitor receptions

Lakeview Care Home Reviews (92)

9.7

Lakeview Care Home has a Review Score of 9.7 (9.652) out of 10, based on 46 reviews in the last 2 years.
Over all time Lakeview Care Home has 92 reviews.

Overall Experience
  • 70
  • 17
  • 2
  • 1
  • 2
Date Published
  • 92
  • 12
  • 25
  • 46
  • 46
Reviewer Connection to Lakeview Care Home
  • 29
  • 23
  • 17
  • 5
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 92, showing 21-40
Review from Anthea H (Wife of Resident) published on 20 February 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Been coming now for nearly 3 years. The care is excellent under extremely difficult situations.
Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care HomeThank you for taking the time to review Lakeview Care Home and your kind words.
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Review from C F (Son of Resident) published on 6 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since my dad has been on the Keswick unit, the staff have been very caring and have tried their best to care for him and myself.
When I need to talk with either the manager or a colleague, they are happy to spend time with me.
Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care HomeThank you for your kind words and for sharing your experience. We're so pleased to hear that you feel supported and that our team on the Keswick Unit has been caring and attentive to both you and your dad. Providing compassionate care and open communication is incredibly important to us, and we're glad to know that you feel heard and valued. If there's ever anything more we can do, please don't hesitate to reach out.
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Review from Anthony L (Son of Resident) published on 6 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mom is in the Keswick unit. My mother has been there for nearly two years now and presented originally with great confusion and aggression, the staff handled her perfectly.
They didn't drug her quietly or strap her down (as I've seen in other institutions) they simply took the verbal abuse and
carefully controlled her more violent episodes, I never saw her with bruises.
The rooms are very basic and small, but the important thing is that she's treated well and is happy now.
Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care HomeThank you for taking the time to share your experience. We truly appreciate your kind words about the care your mother has received on the Keswick Unit. Our team is dedicated to providing compassionate, person-centred care, and we're so pleased to hear that your mother has settled and is happy. It means a lot to us that you feel confident in the way we support her. If there's ever anything more we can do, please don't hesitate to reach out.
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Review from Mark L (Son of Resident) published on 13 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had complex care needs due to her deteriorating mental capacity and moved into the Loweswater wing at Lakeview Care Home in September.
She passed away in the middle of December but in the short time she was at Lakeview I saw firsthand the patience, care and compassion she received, despite
being a difficult customer. I am really grateful to the team for the care she received.
Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care HomeThank you for taking the time to share your experience at Lakeview Care Home. It means a great deal to our team to know that we were able to provide your mother with the care, patience, and compassion she deserved during her time with us. Supporting residents with complex care needs is something we approach with great dedication. We appreciate you sharing your heartfelt review and wish you and your family comfort during this difficult time.
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Review from Philip M (Nephew of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was invited to and attended the Christmas party at Ullswater at Lakeview. The staff were fabulous throughout. Very welcoming and friendly and it was lovely to see the rapport they had with the residents. They made the meal, which was excellent, a very festive and joyful occasion and were caring and
professional throughout. Thank you for inviting me and thank you for all the fabulous work that you do.
Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care HomeThank you so much for your lovely feedback about the Christmas party on Ullswater at Lakeview. We're delighted to hear you enjoyed the festive atmosphere, the meal and the warm rapport between our team and the residents. Our staff take great pride in creating joyful moments and meaningful connections, especially during the festive season, so your kind words mean a lot to us. It was a pleasure to welcome you to the celebration and we're so glad you could join us.
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Review from D J (Son of Resident) published on 6 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are wonderful caring, treating people with dignity. The facilities and experiences for users are above and beyond.
Would highly recommend to people.
Reply from Sherise Osbourne, Assistant Care Home Manager at Lakeview Care HomeThank you for your thoughtful review and recommendation. We're delighted to know you value the compassionate care and respect our staff provide, as well as the facilities and experiences we offer at Lakeview Care Home. We will share your wonderful comments with our Lakeview team.
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Review from Jean G (Partner of Resident) published on 14 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good all around, very pleased with her care.
Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care HomeThank you for your kind words and for taking the time to review Lakeview Care Home.
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Review from Andrew L (Son of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well looked after and cared for by staff. The food is good and Mum is happy and content.
Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care HomeThank you so much for your kind words. We're delighted to hear that your mum is happy and content, and it's wonderful to know she enjoys the food as well. We'll make sure to pass your lovely feedback along to our staff.
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Review from Joanne G (Daughter of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom suffers from dementia but always has a smile on her face when staff come into the room. She loves spending time with her doll given to her by the staff, it's given her a sense of purpose.
Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care HomeThank you for sharing your experience. It warms our hearts to know that your mom feels joy and comfort with our staff and the doll we provided. Seeing her smile is what we strive for every day!
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Review from Barry P (Son of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff seem very caring and considerate. The housekeeping throughout the site is excellent. Like all care homes some residents have some level of dementia and this is wearing on residents who are fully aware, and regularly lose possessions taken by these people. Overall there is often not enough mobility
aids like transit chairs to get residents to the dining room, in which case my dad's transit chair gets taken and used by staff moving other residents. Generally the food is to a fairly high standard, although the tea supplied is quite insipid and my father stopped drinking it.
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Review from Tony C (Husband of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given is professional, supportive, friendly and sympathetic.
The patients come to view the staff as friends who try to stimulate them with various activities appropriate to their condition.
The staff take into account patients' individual foibles and needs.
Relatives are continually updated
regarding the patients.
Overall, a supportive experience, giving confidence in the care being received.
Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care HomeThank you so much for your thoughtful review. We are delighted to hear your positive feedback about the care at Lakeview Care Home. Our team strives to provide professional, supportive, friendly, and sympathetic care, and it is heart warming to know that our efforts are appreciated. We believe that building strong, friendly relationships with our residents is essential, and we are glad to hear that residents view our staff as friends. Thank you for your confidence and for recognising the dedication of our staff.
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Review from Vanessa M (Daughter of Resident) published on 26 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Lakeview care home in May 2024. He's settled really well and the staff made us all feel welcomed.
The home is bright and clean, and every effort has been made to make it feel like a home away from home. There are activities, such as gardening and crafts, and the food is amazing too!
Staff
work incredibly hard to ensure that Dad is happy, safe and treated with dignity. That's all you could ever want.
Reply from Sherise Osbourne, Deputy Care Home Manager at Lakeview Care HomeThank you so much for your heart warming review. We are thrilled to hear that your father has settled in well since moving to Lakeview Care Home. Our team is dedicated to creating a welcoming and homely environment, and it is wonderful to know that you and your family felt warmly received. We take great pride in maintaining a bright and clean home and providing engaging activities like gardening and crafts. Our kitchen team will be delighted to hear your praise for the amazing food.
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Review from S A (Daughter of Resident) published on 16 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we are very happy with the care our mum receives at Lakeview. The staff are very caring and they get to know the residents well. They are also friendly and supportive to our dad who visits daily.
The unit manager is always very responsive to emails regarding any concerns or queries we have.
We feel reassured when we leave her, as we know she is safe.
Reply from Shelley Eggison, Care Home Manager at Lakeview Care HomeThank you so much for taking the time to share your positive experience with Lakeview. We are delighted to hear that your family is happy with the care your mum receives. Our dedicated staff takes pride in providing personalised, compassionate care to each resident, and it's wonderful to know that their efforts have made a meaningful difference for your mum and your family
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Review from S B (Wife of Resident) published on 12 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has been at Lakeview for three months. The staff look after him well, they encourage him to eat and drink. When I visit they talk to him and also ask after myself. The staff are pleasant, and well presented too.
Reply from Shelley Eggison, Care Home Manager at Lakeview Care HomeThank you for your kind words and for taking the time to review us. We're delighted to hear that our staff's efforts have made a positive impact on both of you.
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Review from Louise D (Daughter of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a very difficult and worrying time when a family member has to go into care, what will the level of care be like? How will the staff treat them? Will they be looked after properly? Fortunately there was no need to worry. The level of care is excellent. The staff are caring, kind, thoughtful and
professional. They remember my dad's likes and dislikes. He is definitely looked after properly. They are a great team.
Reply from Shelley Eggison, Care Home Manager at Lakeview Care HomeThank you so much for sharing your heartfelt review. We understand how challenging and emotional it can be to transition a loved one into care, and we are deeply committed to providing the highest level of care and support during this time.
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Review from L C (Wife of Resident) published on 12 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been in Lakeview for five years with two being spent in Kirby. The staff are all wonderful to him, and he is always clean and tidy.
Staff are very approachable, and I am kept informed on his well-being.
I would not want him to be anywhere else.
Reply from Shelley Eggison, Care Home Manager at Lakeview Care HomeThank you so much for your wonderful review. We are truly grateful for your kind words and for sharing your experience with us.
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Review from M H (Wife of Resident) published on 5 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank the staff on Keswick enough, since my husband was admitted to the unit the staff have treated him with nothing but love and care. They go above and beyond for all the residents. I can now sleep at night knowing he is well looked after and in good hands. He looks so well, he always looks
clean and tidy. The girls do such a good job with him, the food is great and the activities they offer are good too. I hope this is now his forever home, I wouldn't change it.
Reply from Tracey York, Marketing Assistant to Commercial Director at Lakeview Care HomeThank you so much for your kind words, this has brought great comfort to our team knowing that you feel he is in such capable and caring hands. The efforts of the staff to maintain his dignity and comfort do not go unnoticed by management and your kind words help assure the team they go above and beyond every day, so thank you. Finding a place where one can call 'home' is not easy, especially under these circumstances. Yet, it seems that you have, and we could not be any more proud. The peace of mind this brings is invaluable, and I am confident that this will be his forever home, for him and a sentiment I am sure is shared by many other families. Please accept our deepest appreciation for sharing your review. The team will be so pleased.
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Review from J B (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum came for her third visit for respite.
Staff have now got to know her better and whilst she has fairly complex needs they looked after her well. When I leave her at Lakeside I feel she is in safe hands and I worry less the more times she visits on respite. Accommodation and food are very good and
the staff are always upbeat and positive. They respond very quickly to queries/requests when visiting.
On the organisation/administrative side I feel this is very good with strong understanding and responses.
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Review from D R (Husband of Resident) published on 11 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with the service and care given to my wife. Well, she has been here 11 years so you must be doing something right. Keep doing what you're doing.
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Review from T W (Wife of Resident) published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but respect for all staff on Kendal where my husband is a resident. They are kind, jolly and generous with their time. My husband is shown kindness and given excellent care and attention and treated with respect and dignity. They pay him attention when he speaks and when he doesn't and
always make sure he is happy both physically and mentally. He gets plenty of exercise and entertainment. He is always clean and dry. Kendal is clean and sunny and he has access to beautiful gardens. My husband is happy. The staff are wonderful and I cannot praise them highly enough, nor thank them enough. They are all heroes.
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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for Lakeview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.652 for Lakeview Care Home is calculated as follows: ( (395 Excellents x 5) + (115 Goods x 4) + (19 Satisfactorys x 3) + (2 Poors x 2) + (7 Very Poors x 1) ) ÷ 538 Ratings = 4.652
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lakeview Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 151 registered maximum number of service users is 30.2, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Sherise

Sherise Osbourne

Job Title: Care Home Manager Joined: 2023

Sherise Osbourne is a Registered General Nurse (RGN) who joined Alpha Health Care in July 2023 as Deputy Care Home Manager. Now leading Lakeview Care Home as Care Home Manager, Sherise brings a calm and focused approach to leadership. Her dedication to both the team and the residents is clear in everything she does, and she continues to demonstrate a strong commitment to delivering high-quality, person-centred care.

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