Waters Edge Care Home

Stafford Road (A34), Great Wyrley, Walsall WS6 6BA
Review Us
9.5 72 Reviews
  • Waters Edge Care Home, Walsall
Situated in a tranquil rural setting close to Great Wyrley, WatersEdge Care Home is ideally located just four miles from Walsall town centre with all its amenities. The home is close to good transport links and with easy access to public transport, residents are able to get out and about.

WatersEdge Care Home provides a range of care for those at the home, including residential care, dementia care, and respite care and short stays.

The home is set in a two-storey purpose-built care home which offers a large communal lounge, dining rooms on each floor and a number of facilities including a café and even a pub. All rooms at the home have en-suite facilities and are spacious and luxurious. WatersEdge also boasts a secure, enclosed landscaped garden which is dementia friendly and can be enjoyed all year round.

The team of staff is dedicated, experienced and committed to providing high quality care to residents. Individual needs are striven to be met in a warm, homely environment.

The home believes that residents and visitors to WatersEdge should see, hear and feel that they are ‘at home’. As such, residents are encouraged to lead as normal and as active life as they wish, with activities ranging from family visits to various trips out whenever possible.
Show Waters Edge Care Home on the Map

Care Provided by Waters Edge Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1125
  • Self-Funded Residential Dementia Care: from £1175
  • RESPITE Self-Funded Residential Care: from £1225
  • RESPITE Self-Funded Residential Dementia Care: from £1225
The price(s) shown are provided by the care home. Contact Waters Edge Care Home for full pricing details and T&Cs.

Contact Waters Edge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Waters Edge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sophie Taylor (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2001
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (63)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (2)

Parking

  • Large car park facility with numerous disabled bays marked near visitor reception

Waters Edge Care Home Reviews (72)

9.5

Waters Edge Care Home has a Review Score of 9.5 (9.477) out of 10, based on 16 reviews in the last 2 years.
Over all time Waters Edge Care Home has 72 reviews.

Overall Experience
  • 60
  • 10
  • 1
  • 0
  • 1
Date Published
  • 72
  • 2
  • 3
  • 16
  • 56
Reviewer Connection to Waters Edge Care Home
  • 33
  • 10
  • 7
  • 4
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 72, showing 1-20
Review from Laura H (Granddaughter of Resident) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Waters Edge Care Home are fabulous. My nan has really settled there, and can now call it home. They're always there to help and care. They're always thinking of new ways to not only entertain their residents but they include us as their family too. The time and effort put into the Christmas
Party was outstanding, they really do think of everything!! We can not thank you enough for all you do to make sure my nan is well cared for!! Thank you to you all (5 Stars all round from Sheila's very grateful family)
Reply from Leanne Burns, Deputy Care Home Manager at Waters Edge Care HomeThank you so much for your wonderful review. We're delighted to hear that your nan has settled in so well and truly feels at home at Waters Edge. It means a great deal to our team to know that their care, support and efforts to create enjoyable activities for both residents and their families are appreciated. Your kind words and feedback will mean so much to the whole team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L V (Daughter of Resident) published on 24 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom became a resident at Waters Edge Care Home in May 2025. We cannot thank all of the staff enough for how they have welcomed her into her new home. As a family, we are reassured she is being well cared for in a safe, happy environment. Everyone has taken the time to get to know mom, to understand
her needs/likes/dislikes etc... and they all have time for a friendly chat with both her and ourselves. It is clear the emphasis here is on person-centred care. We can see mom is treated with compassion, empathy, genuine care and respect. The Manager and Deputy Manager, as well as other staff, have gone above and beyond to ensure that mom feels settled. We are extremely happy with all aspects of the home. Mom is encouraged to join in a variety of activities on offer and she also enjoys going outside into the garden area, which is well-maintained and secure. We feel we are always welcome to visit. Staff have made time to support us through this journey too. Thank you to the whole team!
Reply from Lindsey Arnold, Care Home Manager at Waters Edge Care HomeThank you so much for taking the time to share such a thoughtful and positive review. We're delighted that your mum has settled so well at Waters Edge and that you feel reassured by the care she is receiving. It's wonderful to know that our team's person-centred approach, compassion, and commitment to really getting to know your mum have made a difference for both her and your family. Your kind words will mean a great deal to the whole team, and we're so pleased to be supporting you all on this journey.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kristian S (Son of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Waters Edge Care home for years now and I can honestly say the staff are amazing.
I work in the health care myself and have to deal with care homes on a daily basis, and I feel so proud of where my father is. There are care homes out there where there is minimal patient contact
minimal care staff are there for a job only, not to provide care for the people's needs. I'm writing this review because Waters Edge is like one of the best care homes I have seen. The staff know the residents, and they treat them with empathy and dignity.
Rooms are clean, food is brilliant, even tried it myself. I live far away from here, and the staff will always make the effort when I call to speak to my father. They have brilliant activities and celebrations throughout the year.
Honestly the staff go above and beyond to know the residents and interact with all. If Carlsberg made care homes out there, this would be the one.
Reply from Lindsey Arnold, Care Home Manager at Waters Edge Care HomeThank you so much for such a wonderful and heartfelt review. It means a great deal to hear these kind words, especially coming from someone who works in healthcare and understands the importance of genuine, person-centred care. We are so pleased that your father feels at home with us and that you feel confident and proud of the care he receives.Our team truly strives to provide not only professional support but also warmth, empathy, and dignity in everything we do Thank you again for sharing your experience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M G (Son-in-law of Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been cared for Langsdale Unit, Waters Edge Care Home for many years and I have always been very happy with her care plus activities, food, laundry and cleanliness. However, the past 8 months my mother-in-law has received end of life care which I and my wife and the rest of her family
consider excellent! We now feel reassured and confident that my mother-in-law has the best care and attention at this critical time - she in the best place!
Reply from Lindsey Arnold, Care Home Manager at Waters Edge Care HomeThank you so much for your kind words and for sharing your experience of your mother-in-law's care at Waters Edge. It's truly heartwarming to hear that you have been happy with the care, activities, and overall environment over the years. Providing comfort, dignity, and exceptional end-of-life care is incredibly important to us, and we're so pleased that you and your family feel reassured during this time. Your words mean a great deal to our team, and we will continue to do everything we can to support your mother-in-law and your family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D B (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care for my mom.
Deputy manager worked well can (her favorite) done everything to make sure dignity was obtained towards her end of life.
Best end to her journey care staff team and management. Grateful to them all.
Reply from Lindsey Arnold, Care Home Manager at Waters Edge Care HomeThank you so much for your heartfelt words. It truly means the world to us to know that your mom received the care, dignity, and compassion she deserved in her final journey. Our team, including our dedicated deputy manager, takes great pride in ensuring that every resident is treated with the utmost respect and kindness. We are grateful for your appreciation and honoured to have been part of your mom's care. Sending our warmest wishes to you and your family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie G (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has has excellent end of life care since August 2024. She is nearing her end now but is extremely well cared for and receives controlled drugs for pain control/palliative cancer diagnosis). She has never had any pressure sores, her pressure area care has been and remains to be excellent. She won't
and can't eat but fluids are always offered regularly and with patience. The care staff have lots of patience with all residents not juts Mom, we (my family) have witnessed over 8 months of daily visits.
Reply from Lindsey Arnold, Care Home Manager at Waters Edge Care HomeThank you for taking the time to share your experience during what we know is a very difficult time for you and your family. It means so much to us to hear that your mom has received the highest standard of care and comfort throughout her time at Waters Edge. Ensuring dignity, compassion, and expert care is at the heart of everything we do. We truly appreciate your kind words about our team's dedication and patience, not only with your mom but with all our residents. Please know that we are here to support you and your family in any way we can.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vanessa S (Daughter of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff are generally very friendly and helpful. I have witnessed the staff at Christmas parties making sure the residents happy, singing and chatting amongst them. Encourage residents to join in with singing, chatting to them individually, painting their nails. Really nice I can take my dog when
visiting my mom, which the other residents benefit from too.
Reply from Lindsey Arnold, Care Home Manager at Waters Edge Care HomeThank you for your lovely review. We're so pleased to hear that you've had such positive experiences at Waters Edge, especially during our Christmas celebrations. Our team takes great joy in making special occasions memorable for our residents, and it's wonderful to know that their efforts are appreciated. Thank you for bringing your dog along for visits-it's wonderful to see how much joy our residents get from spending time with pets. Thank you for sharing your kind words, and we look forward to welcoming you again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M L (Son of Resident) published on 11 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Last year my mother became a resident at Waters Edge Care Home. Initially, I didn't know what to expect but after having a guided tour with the manager and a full explanation of the facility, I felt reassured we'd made the right decision. She's settled in nicely, in a very safe and secure place, with
lots of thoughtful carers and new friends also residents there! Lastly it's only 5 minutes down the road from where we live so visiting regularly is of no concern!
Reply from Lindsey Arnold, Care Home Manager at Waters Edge Care HomeThank you so much for your kind words and for sharing your experience of Waters Edge Care Home. We understand that choosing the right care home is a big decision, and we're delighted to hear that you felt reassured after your tour. It's wonderful to know that your mother has settled in well, surrounded by caring staff and new friends. We're also pleased that our location makes visiting easy for you-family connections are so important to us. If there's ever anything we can do to make your experience even better, please don't hesitate to let us know.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anthony G (Grandson of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My only regret in leaving this review is that I cannot leave a zero star rating. My wonderful Nan passed away at Waters Edge Care Home in October 2024. The death is in the hands of a coroners report, due May 2025. We as a family made numerous and continued complaints regarding many unwitnessed falls
and mostly poor quality of food over a six year period. Senior management are an absolute disgrace. They can be summed up by them escalating my last "one star review" left here to their legal team, that threatened five pages of legal action if I did not remove my review. *All as we were grieving the loss of my beloved Nan*. I am not allowed to state what I'd like to here for fear of further legal repercussions, but in summary: Do not put your loved one in the care of this establishment. No reply from the manager of this home to this review can ever make up for the fact my Nan passed away during their supervision.
Reply from Tracey York, Business Development Lead at Waters Edge Care HomeWe are very sorry for the loss of your Nan in October last year and the emotional impact this has had on yourself and your family. Writing on behalf of our care team it was their absolute privilege to care for your Nan over the six years she was with us, and they extend again their sincere condolences to you. The team are also very grateful for the gifts, thanks and appreciation passed to them by your family member.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo T (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Waters Edge in July from a care home in Walsall as they couldn't meet her needs. Mum is happier now. She is treated with care and compassion. Waters Edge has a lovely atmosphere and residents seem quite happy. Her room is very nice and gives her privacy, especially with the ensuite.
Carers and management are always at hand for any questions we as a family have. Thank you for all the care you show towards Mum, especially at her most challenging times due to her dementia.
Reply from Leanne Burns, Deputy Care Home Manager at Waters Edge Care HomeThank you so much for your kind words and for sharing your mum's experience at Waters Edge. We're delighted to hear that she is happier and feeling well cared for in her new home. Our team is dedicated in providing compassionate, person-centred care, and it's wonderful to know this is making a difference for your mum and your family. Thank you again for your thoughtful review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen P (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom stayed for a week while I went away. She said it was lovely. She had her hair done and was there for 'breast cancer week' she enjoyed the singer and activities. She said the staff were really kind and she wasn't made to do anything she didn't want to (had breakfast in bed twice). She enjoyed
the company of other residents and would be happy to stay again. From my point of view I felt happy that she was being looked after. My mom has reduced mobility and takes a significant amount of medication. The lack of TV in her room would be my only criticism.
Reply from Leanne Burns, Deputy Care Home Manager at Waters Edge Care HomeThank you so much for your lovely review, we're delighted to hear that your mom enjoyed her stay with us, from the activities to the kind care provided by our team. It's wonderful to know she felt comfortable during her respite stay. We appreciate your comment about the lack of a TV in her room and have since addressed this. Moving forward, we will provide TV's for guests staying with us on respite, ensuring a more enjoyable experience for everyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison J (Daughter of Resident) published on 28 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly can't recommend Waters Edge highly enough. Dad is halfway through his second year here. Before he came in he was agitated most of the time, starting to get aggressive with Mom and they were both really struggling. From day one they have been so helpful, kind, caring and understanding. Any
issue no matter how slight, Mom is kept informed. We have regular reviews to discuss care and problems etc, but to be honest we have never had any. Dad is now most days relaxed and calm and very settled. We are comforted knowing he is happy and cared for. The staff are always friendly and seem happy in their work. The management are approachable and helpful and there when needed. The deputy care home manager is fantastic, we appreciate her support.
Reply from Luke Burridge, Care Home Manager at Waters Edge Care HomeThank you so much for your heartfelt review and for sharing your family's experience of Waters Edge Care Home. We are truly grateful for your kind words and are delighted to hear how much your dad has benefitted from his time with us. It's wonderful to know that he is now relaxed, calm, and settled, and that you and your mom feel comforted knowing he is happy and well cared for. Supporting both our residents and their families is incredibly important to us, and we're so pleased to hear that you feel informed and supported every step of the way.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jules D (Daughter of Resident) published on 15 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have nothing but gratitude for the staff at Waters Edge. Dad had been in their care for a couple of years until his recent passing.Initially there were a few problems with keeping me informed about things but after a change in management and a meeting it vastly improved. I received phone calls to
tell me about any concerns and whenever he had to go into hospital they chased them for any progress. The home was clean although a little dated in places but over time I saw things changing. At times other people's clothes ended up in Dad's wardrobe but that was to be expected if labels came off. The staff loved Dad, I could see that. Dad would have a cheeky glint in his eye when he was with them. They told me about his appetite and I was happy that he was eating loads even if on a soft diet. We did discover the key to getting him to shave was always chocolate buttons! Thanks for all your help and support along the way.
Reply from Luke Burridge, Care Home Manager at Waters Edge Care HomeThank you so much for sharing your thoughtful and heartfelt feedback. We are honoured to have been a part of your father's journey and to hear how much he meant to our team at Waters Edge. It's wonderful to know that he felt so comfortable with us, and that his cheeky spirit shone through. We're glad to hear that communication improved and that you felt well-informed about his care, especially during times when he needed extra support. We appreciate your understanding about occasional mix-ups with clothing, and we continue to work on measures to keep everything organised. Thank you for trusting us with your father's care, and for sharing such meaningful memories. It was truly a privilege to care for him. Please know that our thoughts are with you and your family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G S (Daughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we have been delighted with our mom's care at Waters Edge. All the staff know her little idiosyncratic ways! Despite the dementia, she loves the conversations with staff, her retorts are legendary. Cleanliness and catering are, in our opinion, very good, food is appropriate and appreciated.
We often see the manager on walkabouts and we have the impression that there is a culture of excellent teamwork, open communications and a desire to keep on top of any issues that arise. Any concerns we have are appropriately addressed.
Reply from Luke Burridge, Care Home Manager at Waters Edge Care HomeThank you for sharing such a heartfelt review of your mom's experience at Waters Edge Care Home. We're so pleased to hear that our team's attention to her unique personality, as well as her love of conversations, has brought comfort and joy to her daily life. We're also glad you've been happy with the cleanliness of the home and the quality of our catering- our team is dedicated to providing meals that residents can truly enjoy. It's wonderful to hear that the manager's presence and our focus on teamwork and communication have made you feel supported and confident in the care we provide. Your feedback as a regular visitor means a great deal to us, and we're grateful to have your family as part of our Waters Edge Family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Diane N (Wife of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband settled well at Waters Edge, he is happy and calm. He has been there over a year now. They have staff to do activities with them and sometimes singers to put on a show. So nice that I can take him out in the garden in nice weather, it is well-maintained and secure. Sometimes they have activities
outside in summer. There are always plenty of carers around, both male and female. All the staff are kind and cheerful. They really do live up to their title of Carers. Managers have been very helpful when I needed advice or support. I have regular meetings to discuss his health and care, and feel able to discuss any concerns should they arise.
Reply from Luke Burridge, Care Home Manager at Waters Edge Care HomeThank you so much for sharing your experience with us! We're delighted to hear that your husband feels settled, happy, and calm at Waters Edge Care Home. It's great to know that you appreciate the variety of activities, from engaging performances to outdoor events in our well-maintained garden. We're glad the environment, both indoors and outdoors, has helped create a positive experience for him-and for you, too. Your feedback about the team, from the dedicated carers to the supportive managers, means a lot to us, and it's wonderful to hear that you feel comfortable and well-supported during our regular meetings. Thank you again for your kind words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stuart H (Son of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Waters Edge Care Home is excellent for loved ones, the staff are all very professional and treat my mom with very good care respecting her dignity. The home is very clean and tidy, the meals look excellent. I do know that Mom is being cared for twenty-four hours so I have got no problems leaving her
there after my visits. I would definitely give this home a ten out of ten and would recommend this care home for any part of my family.
Reply from Luke Burridge, Care Home Manager at Waters Edge Care HomeThank you so much for your thoughtful review and for sharing your positive experience at Waters Edge Care Home, We're delighted to hear that our team's commitment to providing professional, compassionate, and respectful care to your mom has made you feel confident and reassured during your visits. It's wonderful to know that you've noticed our high standards in cleanliness and the quality of our meals, as we put great emphasis on creating a comfortable and enjoyable environment for all our residents. As a regular visitor to Waters Edge your feedback means a lot to us, and we're thrilled to be a place you would recommend for your family. Thank you again for your kind words and support!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila E (Resident) assisted by family/friend published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care given on the whole is excellent, the facilities are first class, clean and well decorated. The day staff are excellent and very obliging, treating all residents with great respect and dignity. The night staff however are completely different and do not show the same respect or treat residents
with the same dignity. As a female resident, it is not at all dignified to be constantly washed by male night staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jayne F (Daughter of Resident) published on 1 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
On the whole, the home seems to work extremely well with keen, efficient day staff. However, the reports of the night staff are not so glowing, my mother has said they are not so understanding or empathetic and all too often she has male staff assisting her to the toilet or bathing her (hence the low
score for treating with dignity). Although this is tolerated, this is not something she likes or feels comfortable with.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lindsay M (Daughter of Resident) published on 11 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Waters Edge Care Home took fantastic care of my father when his Alzheimer's got too advanced. All the staff were very caring towards the residents and could not do enough to make my mother and the rest of our family feel welcome and comfortable. They treated him like he was their own family member and
when it came to the end of his life, every person involved went to extreme lengths to make sure he was comfortable. Our family were allowed 24-hour visiting with him as he passed and they made sure we were well cared for. This continued after his death and the deputy manager still stays in contact to make sure we are coping with all the arrangements. I cannot speak highly enough of this care home and will recommend to anyone in need of a caring and welcoming place for their relatives.
Reply from Luke Burridge, Care Home Manager at Waters Edge Care HomeThank you so much for taking the time to share your experience of Waters Edge. Supporting families through every stage, especially during difficult transitions, is at the core of what we do. We're grateful for the opportunity to have been there for your family, not only during your father's final days but also in the ongoing support we provide as you navigate this period of adjustment. I will make sure I pass your kind words on to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen B (Daughter-in-law of Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Waters Edge has a wonderful team of carers. It's a very warm and inviting home. There is always something "going on" for everyone. Service users are treated with the utmost respect. The food is wonderful and presented well. The staff are very attentive, and nothing is too much trouble. The management
and staff are very approachable and do listen if there are any queries. I would highly recommend Waters Edge to anyone looking for care.
Reply from Luke Birridge, Care Home Manager at Waters Edge Care HomeThank you so much for your kind words and positive feedback! We're delighted to hear that you've had such a wonderful experience at Waters Edge. Our team takes pride in creating a warm and inviting environment for our residents, and it's fantastic to know that you appreciate our efforts.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.477)

Overview of Review Score

The Review Score of 9.5 (9.477) out of 10 for Waters Edge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.602 for Waters Edge Care Home is calculated as follows: ( (152 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 191 Ratings = 4.602
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.875 Points relating to the number of positive Reviews for Waters Edge Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.875
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (2)

Sophie

Sophie Taylor

Job Title: Care Home Manager Joined: 2026

Sophie has worked within the care sector for 15 years, including the past 8 years with Alpha Health Care. During this time, she has developed extensive knowledge and experience across a range of operational and compliance roles, supporting homes to deliver high standards of care and governance.


Having worked closely alongside the team at Waters Edge, Sophie is already very familiar with the home, residents and staff team. Her understanding of the service, together with her commitment to person-centred care, will help ensure continuity and ongoing support for both residents and colleagues.


Sophie is passionate about creating a positive and welcoming environment for residents, relatives and staff, and is committed to supporting the team to continue delivering high-quality care at Waters Edge.

Leanne

Leanne Burns

Job Title: Deputy Care Home Manager Joined: 2019

Leanne started her career at Alpha Health Care within Lakeview Care Home over 11 years ago. Since moving across from Lakeview to be part of Waters Edge’s team in September 2019, Leanne has worked tirelessly to support and work with the Waters Edge team to provide exceptional person-centred care to our residents.


Leanne’s previous experience of working within our Complex Dementia service and the training and experience gained in progressing from Carer to Senior Carer have helped create a real connection, empathy and understanding of the unique care and behavioural needs of individuals with dementia.

Frequently Asked Questions about Waters Edge Care Home

What types of Care is Waters Edge Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waters Edge Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Waters Edge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Waters Edge Care Home to the centre of Walsall?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waters Edge Care Home to verify any information. View our terms and conditions. Waters Edge Care Home has an Enhanced Service - more info.