WatersEdge Care Home

Stafford Road (A34), Great Wyrley, Walsall WS6 6BA

WatersEdge Care Home, Walsall, Staffordshire
WatersEdge Care Home, Walsall, Staffordshire
WatersEdge Care Home, Walsall, Staffordshire

Situated in a tranquil rural setting close to Great Wyrley, WatersEdge Care Home is ideally located just four miles from Walsall town centre with all its amenities. The home is close to good transport links and with easy access to public transport, residents are able to get out and about.

WatersEdge Care Home provides a range of care for those at the home, including residential care, dementia care, and respite care and short stays.

The home is set in a two-storey purpose-built care home which offers a large communal lounge, dining rooms on each floor and a number of facilities including a café and even a pub. All rooms at the home have en-suite facilities and are spacious and luxurious. WatersEdge also boasts a secure, enclosed landscaped garden which is dementia friendly and can be enjoyed all year round.

The team of staff is dedicated, experienced and committed to providing high quality care to residents. Individual needs are striven to be met in a warm, homely environment.

The home believes that residents and visitors to WatersEdge should see, hear and feel that they are ‘at home’. As such, residents are encouraged to lead as normal and as active life as they wish, with activities ranging from family visits to various trips out whenever possible.

Group: Alpha Care Homes Ltd

Person in charge: Sandra Potts (Care Home Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

From the south:
Exit the M6, Jct 10 and take the A454 to Wolverhampton. Turn left onto Bloxwich lane. At the end of the road turn right onto Leamore Lane, at roundabout take the A34 Somerfield road Stafford Rd. WatersEdge can be found approximately 2.2 miles along Stafford Road on the left hand side.
From the north:
Exit M6, Jct 11. At roundabout take the 2nd exit onto Warstone Road (A462). Turn left onto Broad Lane (B4210). Turn left onto Long Lane and turn right onto Stafford Road (A34).

Latest Care Quality Commission* Report on WatersEdge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 WatersEdge Care Home has a Review Score of 9.8 (9.795)

The Review Score of 9.8 (maximum of 10) for WatersEdge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for WatersEdge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.922 for WatersEdge Care Home is calculated as follows: ( (130 Excellents x 5) + (11 Goods x 4) ) ÷ 141 Ratings = 4.922

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.873 Points relating to the number of positive Reviews for WatersEdge Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 11 Reviews ÷ 12.6 Target = 0.873

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend WatersEdge Care Home?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to WatersEdge Care Home

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • more

Before placing mum into a care home, we were struggling along with carers coming in twice a day to prepare her food, which she didn't eat. We searched high and low within this area and found WatersEdge to be the most homely, quiet, professional, clean and happy place to be. After worrying about her for 6 months or more, I am now content to leave her in WatersEdge's wonderful care. The first week was uncomfortable for her but not as scary as she thought it would be. The 2nd week she felt better and told me she was ready to move on. The 3rd week it was like she had lived there for 3 years, acknowledging residents and staff with a hug and kiss as she walked through. Recently suffering with my health, I have been able to concentrate on getting better instead of worrying about seeing if mum is ok. 'Needing improvement' from CQC is ridiculous and I have told them so on their recent inspection, I give them an excellent. Thank you, all members of staff for looking after my mum you are greatly appreciated.

How likely would you be to recommend WatersEdge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caring, committed professional staff, welcoming, bright, clean environment and activities to suit all. Family/visitors always made welcome.

How likely would you be to recommend WatersEdge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Have found the staff at WatersEdge to be extremely caring and will go the extra mile. My mother greatly enjoys the activities that are organised and I do not think she could be in a better residential placement.

How likely would you be to recommend WatersEdge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This is the most pleasant home with the emphasis on home. My mother has only just come to live in the care home and will have more to report as time progresses.

How likely would you be to recommend WatersEdge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very approachable and friendly staff and management. Every effort has been made to welcome my aunt to the home and help her settle in. Menu and catering preferences have been delivered and all visitors from the family have commented on how nice and clean the home is. Whilst early days I think my aunt is as happy as she can be with her now home, she is certainly appreciative of the support and care and how well treated she is.

How likely would you be to recommend WatersEdge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

On the whole, my experience of living at WatersEdge Care Home is very good. Much better than my previous home. Most of the staff show me respect, care and have a very professional approach to my medical and social needs. Some staff are excellent while others are just good but there are no poor carers. the management is excellent and SO ARE the catering staff, cleaners, laundry and activity people. I consider myself at 'home' now, I didn't feel that before in the other home. Thank you all!

How likely would you be to recommend WatersEdge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I go to the home almost every day at all times and I have never had any complaints. All staff are pleasant and caring and nothing is too much trouble.

How likely would you be to recommend WatersEdge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Rooms: Good

My husband has come into this care home and we both think it's fantastic! The manager is extremely attentive and caring, all of the staff are wonderful (especially the senior care worker). It's warm and homely, the food is excellent, the entertainment is great, all in all, 10 out of 10!

How likely would you be to recommend WatersEdge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This was by far the best Care Home we had seen. Modern, purpose-built, with clean and well-maintained facilities, it provides a warm and welcoming environment for elderly residents.
The rooms are on L-shaped corridors on two floors. Spacious dining rooms and lounges on both floors are conveniently positioned for residents with mobility problems. On the ground floor, there is a hair salon regularly used by residents, and a "cafe" decorated in seaside-style with its own kitchen. The cafe provides access to a fine (recently) landscaped garden where residents and visitors can sit or stroll.

The management and staff are unfailingly helpful and caring towards the residents and visitors. Hygiene and cleanliness are maintained to a high standard. There is a well-organised programme of activities and entertainment throughout the year for residents.

We have been totally satisfied with the quality of care our mother has received during the eighteen months she has been a resident.

How likely would you be to recommend WatersEdge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

With reference to WatersEdge Care Home, I found that all the staff are very, very caring. Nothing is too much trouble. Residents are given choice of meals and the menu changes monthly. It is very clean everywhere and there is plenty of entertainment, singers, etc. coming regularly. Can't think of anything negative to say except the parking.

How likely would you be to recommend WatersEdge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After a stressful time in hospital recovering from a fall, our long term friend has now settled into WatersEdge and we are more than happy with her care. At first, because the surroundings and faces were not familiar, she was unsettled but after several weeks she is now very comfortable and contented. She is at home with the staff and I would recommend any family and friends to stay here.

A programme of activities and entertainment is in place to stimulate the residents and we have seen first-hand the work and efforts put in. All staff, without exception, are polite, efficient and caring. They are happy to answer any questions about our friend. Excellent home.

How likely would you be to recommend WatersEdge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My family and I want to say a huge thank you, to every one of the staff, at Water's Edge. Since my Auntie moved to live there, everyone has been so kind and caring. I know for certain that she is in good hands, and I am kept informed about every aspect concerning her.
I was extremely worried about my Auntie, prior to her being accepted in Water's Edge, as following her broken leg, and stays in various hospitals, her weight had plummeted and her spirits were low. She now has gained weight, eats well and is much more settled and happy. Her singing "I Believe" at a party there, made my day, as she was a member of several choirs, and it has been a long time since I heard her sing!
Thank you, all of you, for your care and consideration and your genuine feelings for her. Your work, care and facilities are excellent all round.

How likely would you be to recommend WatersEdge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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