Care Homes Owned by Carlton Care Group

Dad lived at Grange Hill House for three years. Over that whole time he was treated with love and respect. We couldn't have asked for anything better for him. Over this time my sister and I were also given support when we needed it - there has always been someone on hand to speak to. Seeing someone "disappear" with dementia is not easy but all of the staff made it as good as it could have been.

This is an excellent Care Home, and I would not hesitate recommending them to any family looking to find a suitable care home for their loved one.

My Mom has been a resident since December '23. The following review is still a true assessment from day 1 arrival to current time. I cannot praise the owners and all the staff enough for the support, love and care Mom receives day and night. There is always 'inhouse' entertainment to ensure all residents are mentally stimulated and occupied and optional outings on the 'house' minibus. Any visitors to Mom are always welcomed and given refreshments. Thank-you All at Lapal House for ensuring my Sisters and I can sleep at night knowing Mom is so well cared for.

Always confident my mom is taken good care of. carers and other staff are lovely.

Lapal House is a wonderful, warm, friendly and welcoming environment. We couldn't wish for my Nan to be in a better place. The staff are so kind and treat her like a member of their own family. We are blessed with the peace of mind that she is well cared for. She always comments on the 'kindness', the 'lovely' food and that if she wants anything, all she has to do is ask! We thank all staff from carers, managers and kitchen staff for their hard-work and going above and beyond to care for all the residents.

We are really happy with the care our mom receives here, she seems really settled. Its always welcoming and feels homely.

Dot always seems happy and well dressed. She is well cared for and enjoys chatting when I visit

You are kept fully updated on any concerns or medical issues so feel confident they are doing the best for my mum. I would recommend Lapal House.

I cannot fault it in any way.

The cakes were up to the usual high standard and the hospitality was excellent. Whenever anyone visits you are offered a cup of tea. The staff remain welcoming and supportive. When I arrived a musician was entertaining the residents and there was lots of laughter. So nothing has really changed, it is still a safe and friendly place for relatives and friends who need support in later life. Thank you for what you do so well.

My mother was very comfortable and well cared for at Grange Hill House and regularly told me I'd picked a good place for her. The home has a welcoming, hospitable atmosphere, not at all clinical , and I found all the staff I met to be friendly and helpful. The home is spotlessly clean throughout and the gardens are a treat ; Mum enjoyed the food, the activities and outings , and the company.

Staff kept me informed about her health and care needs , arranging for a doctor to see her when appropriate; her end-of-life care was caring, calm and patient, with no fuss .

The staff are clearly professionally well trained and managed , nothing's too much trouble for them and they go out of their way to make sure residents are well looked after and made to feel at home . I never had the smallest quibble about any aspect of Mum's stay there.

I never had any concerns about the care my late uncle received from Grange Hill House. All staff were friendly and well trained to offer him the support and personal care he needed. Grange Hill House provided plenty of activities to keep resident stimulated including day trips to local attractions. I always felt reassured that my uncle was comfortable, well looked after and in safe hands. Grange Hill House is set in well maintained gardens where my uncle would enjoy sitting outside in the summer months. All rooms, both communal and personal bedrooms were well decorated, clean and tidy. They offer a varied menu each day and take into account specific dietary requirements. I would definitely recommend Grange Hill House to anyone looking of accommodation for a loved one.

My aunt was looked after very well at Grange Hill by caring, considerate and professional staff. We were kept well informed of any issues that arose. The home had a welcoming and warm atmosphere and we felt confident. My aunt was in safe and caring hands.

Amazing care home. The staff which includes the gardeners,cleaners, laundry, cooks and absolutely the carers are the most caring loving people whom you would want your relative around. They can not do enough for my nan. They are so attentive. Please give them all a payrise. My nan has been there for 3 years now and she is so happy,which in turn makes me happy. Thank you so much lapal x

My dear dad resided at Grange Hill House for 3.5 years. During this time he was treated with the utmost care and kindness. The home has lovely surroundings and gardens where the residents and families enjoy activities with staff or just to sit out and have a cup of tea/coffee during the warmer months. Dad enjoyed the food, loved the activities, entertainment and minibus outings, especially the fish and chip lunches and afternoon teas. Any concerns with Dad's health were acted upon quickly by the relevant medical team. The management and staff were also always available to discuss any concerns. During a short stay in hospital at the end of August, doctors informed the Grange that Dad required palliative care, without hesitation, the requirements were put in place by the Grange and Dad was cared for during his final days with dignity, love and compassion by everyone at Grange Hill House. We have always been made to feel part of the Grange Hill family and would have no hesitation in recommending Grange Hill House to anyone.

Our dear Mum resided at Grange Hill House for almost 3.5 years. She loved the surrounding gardens and the locality and enjoyed the activities and minibus trips when she was well enough to participate. Mum thoroughly enjoyed it when choirs came to perform or when people came to play the piano, sing and dance. She loved talking to residents and staff when they had the time. The staff were kind and caring to Mum and were welcoming and friendly when family visited. As Mum struggled more and more to wash, shower and dress herself, carers helped her. During the last few weeks of her life, the care Mum received was excellent, they ordered her a hospital bed, ensured she was comfortable and checked her every 30 minutes during the last week. She was treated with love, dignity and respect. As a family, we were so grateful that they enabled dear Mum to stay in her room and not have to go into hospital, which was her wish. The staff and management were so kind and supportive to the family during her last few days. Thank you so very much.

We have recommended the care home to friends looking for a caring, clean and thoughtful environment, always willing to go the extra mile.

My sister was a resident at Grange Hill House for five and a half years. The staff knew her very well, encouraging her when needed, caring for and supporting her as her needs changed. Although my sister was not necessarily a 'social' person, she enjoyed sitting in the lounge and going on the various trips and meals out. She often said how fortunate we were to have 'found' Grange Hill House when she could no longer care for herself at home. It was certainly a 'weight off my mind' to know that my sister was being loved and cared for in this 'home from home'. Friends who visited have said they would wish to live at Grange Hill House should they require care in the future. There can be no higher recommendation!

Based on our experience I would have no hesitation in recommending them to any other prospective residents looking to join the 'Family' at Grange Hill House.

Mum stayed for around 18 months at Grange Hill House where she was well looked after and cared for. She enjoyed spending time in the lounge, joining in the activities and chatting to other residents, making new friendships. Mum always commented on how good the food was. We found the caring staff and admin staff proactive and helpful and from our visits, it was clear they provided a happy and comfortable environment for all residents. Excellent.