Care Homes Owned by Carlton Care Group in Worcestershire

My mother was very comfortable and well cared for at Grange Hill House and regularly told me I'd picked a good place for her. The home has a welcoming, hospitable atmosphere, not at all clinical , and I found all the staff I met to be friendly and helpful. The home is spotlessly clean throughout and the gardens are a treat ; Mum enjoyed the food, the activities and outings , and the company.

Staff kept me informed about her health and care needs , arranging for a doctor to see her when appropriate; her end-of-life care was caring, calm and patient, with no fuss .

The staff are clearly professionally well trained and managed , nothing's too much trouble for them and they go out of their way to make sure residents are well looked after and made to feel at home . I never had the smallest quibble about any aspect of Mum's stay there.

I never had any concerns about the care my late uncle received from Grange Hill House. All staff were friendly and well trained to offer him the support and personal care he needed. Grange Hill House provided plenty of activities to keep resident stimulated including day trips to local attractions. I always felt reassured that my uncle was comfortable, well looked after and in safe hands. Grange Hill House is set in well maintained gardens where my uncle would enjoy sitting outside in the summer months. All rooms, both communal and personal bedrooms were well decorated, clean and tidy. They offer a varied menu each day and take into account specific dietary requirements. I would definitely recommend Grange Hill House to anyone looking of accommodation for a loved one.

My aunt was looked after very well at Grange Hill by caring, considerate and professional staff. We were kept well informed of any issues that arose. The home had a welcoming and warm atmosphere and we felt confident. My aunt was in safe and caring hands.

My dear dad resided at Grange Hill House for 3.5 years. During this time he was treated with the utmost care and kindness. The home has lovely surroundings and gardens where the residents and families enjoy activities with staff or just to sit out and have a cup of tea/coffee during the warmer months. Dad enjoyed the food, loved the activities, entertainment and minibus outings, especially the fish and chip lunches and afternoon teas. Any concerns with Dad's health were acted upon quickly by the relevant medical team. The management and staff were also always available to discuss any concerns. During a short stay in hospital at the end of August, doctors informed the Grange that Dad required palliative care, without hesitation, the requirements were put in place by the Grange and Dad was cared for during his final days with dignity, love and compassion by everyone at Grange Hill House. We have always been made to feel part of the Grange Hill family and would have no hesitation in recommending Grange Hill House to anyone.

Our dear Mum resided at Grange Hill House for almost 3.5 years. She loved the surrounding gardens and the locality and enjoyed the activities and minibus trips when she was well enough to participate. Mum thoroughly enjoyed it when choirs came to perform or when people came to play the piano, sing and dance. She loved talking to residents and staff when they had the time. The staff were kind and caring to Mum and were welcoming and friendly when family visited. As Mum struggled more and more to wash, shower and dress herself, carers helped her. During the last few weeks of her life, the care Mum received was excellent, they ordered her a hospital bed, ensured she was comfortable and checked her every 30 minutes during the last week. She was treated with love, dignity and respect. As a family, we were so grateful that they enabled dear Mum to stay in her room and not have to go into hospital, which was her wish. The staff and management were so kind and supportive to the family during her last few days. Thank you so very much.

We have recommended the care home to friends looking for a caring, clean and thoughtful environment, always willing to go the extra mile.

My sister was a resident at Grange Hill House for five and a half years. The staff knew her very well, encouraging her when needed, caring for and supporting her as her needs changed. Although my sister was not necessarily a 'social' person, she enjoyed sitting in the lounge and going on the various trips and meals out. She often said how fortunate we were to have 'found' Grange Hill House when she could no longer care for herself at home. It was certainly a 'weight off my mind' to know that my sister was being loved and cared for in this 'home from home'. Friends who visited have said they would wish to live at Grange Hill House should they require care in the future. There can be no higher recommendation!

Based on our experience I would have no hesitation in recommending them to any other prospective residents looking to join the 'Family' at Grange Hill House.

Mum stayed for around 18 months at Grange Hill House where she was well looked after and cared for. She enjoyed spending time in the lounge, joining in the activities and chatting to other residents, making new friendships. Mum always commented on how good the food was. We found the caring staff and admin staff proactive and helpful and from our visits, it was clear they provided a happy and comfortable environment for all residents. Excellent.

All in all our friend has settled in at the home really quickly and all the staff treat the people residing there as if they were family members which is why it gives me great pleasure to give them such a good review.

My husband and I were always very pleased with the care and attention my brother-in-law received during his three-and-a-half-year stay at Grange Hill House. We were always kept informed of any problems and when any items were required. All in all, we were very well looked after on our visits to Grange Hill House.

I have just had two weeks of respite at Grange Hill House after being in hospital. I cannot speak too highly of the care and respect I received whilst I was there, I made many friends among the carers and other residents and was soon made to feel at home. I especially enjoyed joining in the daily activities that were arranged, including mini-bus trips out. I would not hesitate to recommend Grange Hill House to anyone.

I found Grange Hill House to be well run, with friendly caring staff - nothing was too much trouble. Residents are treated as a family - plenty of activities, entertainment and day trips out. Food is cooked on premises and catered to everyone's needs. A beautiful home and gardens.

Grange Hill House offers the complete package - the ethic of care runs from management to all staff. Mum was part of their family and the atmosphere was homely and friendly. Grange Hill House has a GP practice committed to attend which is vital. Food is homecooked and activities are varied, stimulating and always with an element of fun. Grange Hill House makes a point of finding out the individual interests of residents and involves them in everyday life at the home. Mum's room looked out over beautiful gardens and fields beyond, she loved that. The room was personalised with photos etc. which meant so much to her. Communication was very good with us and we were able to contact the staff easily. Mum was a resident for four years but the last two years have brought challenges never before experienced and during that time Grange Hill House always managed to overcome the many problems caused by Covid. Grange Hill House went over and above in its commitment to offer Mum the best care. They always gave much-needed support to our family. Mum was cared for right to the end and shown the utmost dignity, love and compassion by everyone at Grange Hill House.

My mother resided at Grange Hill House for almost a year and we were very pleased with the care she received. It's a really lovely place and all the staff are great. I would not hesitate to recommend it to others (and have done).

My mother was very happy at Grange Hill House, it became her home. The staff are loving and patient and build a close bond with the residents.

My mom resided at Grange Hill House from November 2017 until she passed away in August 2021. For most of that time, she enjoyed the company of other residents. The activities provided and the care/security of the warm and dedicated staff and were always friendly and encouraging. The senior staff always kept me informed of any issues and were professional and available. The pandemic has a major impact on family contact but arrangements were made - Moms end of life care was dignified and kind. Thank you.

All staff, without exception, treated our auntie with respect and kindness. Resident felt secure and happy during their stay. Throughout the period of the pandemic, although family were not allowed, we were satisfied all necessary precautions were in place and strictly adhered to. Only negative would be the loss of clothing from time to time.

My Auntie was very happy during her time at Grange Hill House. She got on well with the staff who were always very considerate and caring towards her. She enjoyed the activities and built good relationships with people coming in and out of the home. Much praise goes to the staff for their good care of her.

My friend stayed for 2 weeks respite and enjoyed it greatly. We have already recommended Grange Hill House to 3 people.