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Care Home Owned by Carlton Care Group in West Midlands

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8.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Carlton Care Group in West Midlands

Only the locations & reviews in West Midlands for Carlton Care Group are showing below.

View the details of all 2 locations (with 42 reviews) owned by Carlton Care Group

Carlton Care Group Locations in West Midlands (1)

 - Browse 1 Care Home owned by Carlton Care Group in West Midlands
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Lapal House Residential Home
Lapal Lane South, Halesowen B62 0ES 
8.6 10 reviews
Lapal House Residential Home, Halesowen, West Midlands
"My mother has been a resident now for over 2 years. She has been treated with a lot of care and dignity by all staff. The carers go over…"   Read all 10 reviews
  • from £1,000 / week
  • 41 Rooms
Location Type Care Home

Lapal House is located just off the M5 in Halesowen, the home benefits from close links to Birmingham and the West Midlands, whilst also having the luxury of being set in three acres of beautifully ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Carlton Care Group Reviews in West Midlands (10)

8.9

Carlton Care Group has a Group Review Score of 8.9 (8.908) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Carlton Care Group must have a Review Score.

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Review of

Lapal House Residential Home

from S F (Daughter of Resident) published on 13 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident now for over 2 years. She has been treated with a lot of care and dignity by all staff. The carers go over and above to help and care my mum. All the staff from management to carers are excellent.
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Review of

Lapal House Residential Home

from HILARY B (Daughter of Resident) published on 30 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for 13 years. It became my second home and when she died, peacefully at 97, I stayed in touch with the staff and continued to visit all the special events. I attended one yesterday, it was a thank you party for those who litter pick the road to the property.
The cakes were
up to the usual high standard and the hospitality was excellent. Whenever anyone visits you are offered a cup of tea. The staff remain welcoming and supportive. When I arrived a musician was entertaining the residents and there was lots of laughter. So nothing has really changed, it is still a safe and friendly place for relatives and friends who need support in later life. Thank you for what you do so well.
Reply from Lyn Willetts, Secretary at Lapal House Residential HomeThank you so much for your kind words, we look forward to your next visit.
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Review of

Lapal House Residential Home

from J D (Granddaughter of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home. The staff which includes the gardeners,cleaners, laundry, cooks and absolutely the carers are the most caring loving people whom you would want your relative around. They can not do enough for my nan. They are so attentive. Please give them all a payrise. My nan has been there for
3 years now and she is so happy,which in turn makes me happy. Thank you so much lapal x
Reply from lesley Cotterill, Manager at Lapal House Residential HomeThank you so much for your wonderful review. We really do pride ourselves on creating a welcoming and homely environment at Lapal House.I am so pleased that your nan is happy here and that you trust us to care for her, as we would our own :)
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Review of

Lapal House Residential Home

from L G (Daughter of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is always treated with great care, kindness and respect and she loves living there.
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Review of

Lapal House Residential Home

from K S (Niece of Resident) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Family atmosphere, very caring, treat residents as individuals, nothing too much trouble if they want or need specific care food or help. Good entertainment for those who enjoy taking part, the rooms are beautiful and the staff are wonderful!
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Review of

Lapal House Residential Home

from C F (Daughter-in-law of Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents-in-law have been well looked after in Lapal House for the last four years and counting. They have a spacious room with patio doors to the outside. The staff are friendly and very helpful. They always provide tea and biscuits when we visit. We can phone and email if we have any concerns.
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Review of

Lapal House Residential Home

from John F (Son of Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home was selected from a range of other options four years ago! At the time, this was judged by the carers who looked after my parents as the best in the area. My view after four years of visiting my parents is that this care home provides excellent service and care to my two parents (of 95)
and always gives exceptional support to myself and my brother and sister, who visit fairly regularly. Overall, an excellent place of care.
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Review of

Lapal House Residential Home

from Carlie T (Granddaughter of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Lapal House Residential Home are all very kind and helpful towards the residents. Nothing is too much trouble and my nan is very happy there. I can sleep at night knowing she is safe and looked after and I visit when I want to. All the staff are very friendly towards myself and my family
too. I know that if there are ever any issues with my nan they will call me straight away.
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Review of

Lapal House Residential Home

from Alison A (Daughter of Resident) published on 2 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Lapal House Residential Home since August 2021. At 89 years old he had previously lived by himself but was at the stage where he wanted to be nearer to family. Lapal House encouraged his independence and quirky ways and enabled him to remain fairly self-sufficient with three home-cooked
meals a day! He actually put on weight and they would cook/provide him with home-cooked meals and nutritional drinks if he didn't feel like eating. They called an ambulance when needed as well as the GP when concerned. I am a senior nurse with have high standards and they couldn't have done more to look after my dad.
Reply from Michelle Upperdine, Manager at Lapal House Residential HomeThank you for your comments. It was a pleasure to look after your dad even with his quirky ways.
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Review of

Lapal House Residential Home

from P S (Daughter of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lapal House provides consistent compassionate care to my dad; who will soon be 100. All the staff know his needs, are very friendly, and nothing is too much trouble. The food provided is of a high standard and meal times are Dad's favourite time of the day! His personal care is of a high standard. I
made the right choice for him to live there for his final years.
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Awards / Recognitions (0)

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