Care Homes Owned by Carlton Care Group in West Midlands

My Mom has been a resident since December '23. The following review is still a true assessment from day 1 arrival to current time. I cannot praise the owners and all the staff enough for the support, love and care Mom receives day and night. There is always 'inhouse' entertainment to ensure all residents are mentally stimulated and occupied and optional outings on the 'house' minibus. Any visitors to Mom are always welcomed and given refreshments. Thank-you All at Lapal House for ensuring my Sisters and I can sleep at night knowing Mom is so well cared for.

Always confident my mom is taken good care of. carers and other staff are lovely.

Lapal House is a wonderful, warm, friendly and welcoming environment. We couldn't wish for my Nan to be in a better place. The staff are so kind and treat her like a member of their own family. We are blessed with the peace of mind that she is well cared for. She always comments on the 'kindness', the 'lovely' food and that if she wants anything, all she has to do is ask! We thank all staff from carers, managers and kitchen staff for their hard-work and going above and beyond to care for all the residents.

We are really happy with the care our mom receives here, she seems really settled. Its always welcoming and feels homely.

Dot always seems happy and well dressed. She is well cared for and enjoys chatting when I visit

You are kept fully updated on any concerns or medical issues so feel confident they are doing the best for my mum. I would recommend Lapal House.

I cannot fault it in any way.

The cakes were up to the usual high standard and the hospitality was excellent. Whenever anyone visits you are offered a cup of tea. The staff remain welcoming and supportive. When I arrived a musician was entertaining the residents and there was lots of laughter. So nothing has really changed, it is still a safe and friendly place for relatives and friends who need support in later life. Thank you for what you do so well.

Amazing care home. The staff which includes the gardeners,cleaners, laundry, cooks and absolutely the carers are the most caring loving people whom you would want your relative around. They can not do enough for my nan. They are so attentive. Please give them all a payrise. My nan has been there for 3 years now and she is so happy,which in turn makes me happy. Thank you so much lapal x

My mother is always treated with great care, kindness and respect and she loves living there.

Family atmosphere, very caring, treat residents as individuals, nothing too much trouble if they want or need specific care food or help. Good entertainment for those who enjoy taking part, the rooms are beautiful and the staff are wonderful!

My parents-in-law have been well looked after in Lapal House for the last four years and counting. They have a spacious room with patio doors to the outside. The staff are friendly and very helpful. They always provide tea and biscuits when we visit. We can phone and email if we have any concerns.

This care home was selected from a range of other options four years ago! At the time, this was judged by the carers who looked after my parents as the best in the area. My view after four years of visiting my parents is that this care home provides excellent service and care to my two parents (of 95) and always gives exceptional support to myself and my brother and sister, who visit fairly regularly. Overall, an excellent place of care.

The staff at Lapal House Residential Home are all very kind and helpful towards the residents. Nothing is too much trouble and my nan is very happy there. I can sleep at night knowing she is safe and looked after and I visit when I want to. All the staff are very friendly towards myself and my family too. I know that if there are ever any issues with my nan they will call me straight away.

My dad has been in Lapal House Residential Home since August 2021. At 89 years old he had previously lived by himself but was at the stage where he wanted to be nearer to family. Lapal House encouraged his independence and quirky ways and enabled him to remain fairly self-sufficient with three home-cooked meals a day! He actually put on weight and they would cook/provide him with home-cooked meals and nutritional drinks if he didn't feel like eating. They called an ambulance when needed as well as the GP when concerned. I am a senior nurse with have high standards and they couldn't have done more to look after my dad.

Lapal House provides consistent compassionate care to my dad; who will soon be 100. All the staff know his needs, are very friendly, and nothing is too much trouble. The food provided is of a high standard and meal times are Dad's favourite time of the day! His personal care is of a high standard. I made the right choice for him to live there for his final years.