Care Homes Owned by Completelink Ltd

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Completelink Ltd
Completelink Ltd in Stourbridge operates three care homes; Prestwood Lodge, Prestwood Coach House and Prestwood House.

The care operator recruits skilled caring staff who are trained to deliver excellent care.

Care home residents can participate in a wide range of activities that reflect their interests.

Completelink Ltd Locations (2)

2 Care Homes owned by Completelink Ltd
Prestwood Lodge

Wolverhampton Road, Prestwood, Stourbridge DY7 5AN 

10 19 reviews
"Mum spent her last eight months at Prestwood Lodge and was very well looked after throughout her time there. During her career Mum trained…"   Read all 19 reviews
Location Type Care Home

Situated within the stunning Prestwood estate, Prestwood Lodge is a luxury care home, easily accessible from the surrounding areas of Kinver, Stourbridge and Wall Heath, providing residential, respite and rehabilitation care within a carefully considered… Read more about Prestwood Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Physical Disability
  • Palliative Care
  • 30 Rooms
  • from £1,250 / week
Prestwood Coach House

Wolverhampton Road, Prestwood, Stourbridge DY7 5AL 

9.9 19 reviews
"I was very pleased with all aspects of care and attention provided. Everyone was very welcoming and attentive and a joy to visit. Hopefully…"   Read all 19 reviews
Location Type Care Home

Situated within the stunning Prestwood estate, close to the surrounding areas of Kinver, Stourbridge and Wall Heath, Prestwood Coach House is a luxury care home, providing residential, nursing dementia and respite care within a wonderful environment… Read more about Prestwood Coach House

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 40 Rooms
  • from £1,250 / week

Completelink Ltd Reviews (38)

9.9

Completelink Ltd has a Group Review Score of 9.9 (9.948) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Completelink Ltd must have a Review Score.

Overall Experience
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Review of

Prestwood Coach House

from Jill W (Daughter of Resident) published on 24 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very pleased with all aspects of care and attention provided. Everyone was very welcoming and attentive and a joy to visit.
Hopefully this will continue for many years to come.
I would highly recommend the Coach House and was pleased with the speedy process of arranging care.
Reply from Melissa Hunter, Director of Care Services at Prestwood Coach House

Jill, Thank you so much for your kind words and thoughtful feedback. Our team takes great pride in providing attentive and compassionate care, and it is wonderful to know that this made a difference for you. We truly appreciate your recommendation and it was a privilege to have your mom stay with us and thank you for taking the time to share your experience of Prestwood Coach House.

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Review of

Prestwood Lodge

from J D (Son of Resident) published on 19 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent her last eight months at Prestwood Lodge and was very well looked after throughout her time there. During her career Mum trained Inspectors of care facilities for the elderly and she would not have been backward in coming forward if Prestwood Lodge had not met her high standards, however,
she was full of praise for the staff and facilities.
Mum got on very well with the carers and I saw at first-hand how professional and caring they were to her. She also loved chatting with all the other staff and really appreciated the company. Mum was widowed during her stay and the kindness and support she was given at that time was wonderful.
It was my mum's intention to stay at Prestwood Lodge for the rest of her life and was very much looking forward to her future there. Sadly, this was not as long as we had all hoped.
In any event I am grateful that she spent the last months of her life being so well looked after and happy at Prestwood Lodge.
Reply from Tina Harris, Manager at Prestwood Lodge

Thank You so much for your review and Kind words, It was our pleasure caring for your mum AD and it was an honour caring for your Dad the Right honourable TD, both truly inspiring individuals who gave so much to the community, they will always be remembered by us.

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Review of

Prestwood Coach House

from J H (Niece of Resident) published on 18 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt joined the prestwood family in October 2021 and was a resident for almost 4 years. She lived the happiest life I'd seen her live for a very long time in those 4 years. The care she was given was exemplary on hand 24 hrs a day to attend to her needs should she need. The staff and from management
down are wonderful couldn't ask for better. There's a daily entertainment programme from bingo to crafting it's brilliant never a dull day . I would 100% recommend prestwood coach house.
Reply from Melissa Hunter, Director of Care Services at Prestwood Coach House

J H, thank you so much for your kind and thoughtful words. We are truly touched to hear how much your aunt enjoyed her time with us at Prestwood Coach House, and it means the world to know she felt happy and well cared for during her stay.Our team works hard to create a warm, welcoming, and engaging environment for all our residents, so your feedback is incredibly meaningful to us. It was a real privilege to care for your aunt over the past few years, and we are so pleased that she found joy, companionship, and comfort here.Thank you again for your recommendation-it is the highest compliment we could receive.

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Review of

Prestwood Coach House

from Christine L (Wife of Resident) published on 16 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has just spent 2 weeks respite care in a very pleasant room with lovely views the caring staff were excellent bright and cheerful and he was looked after very well. He mainly stayed in his own room which was his own choice because of his condition but the staff tried very hard to encourage
him to go into lounge full marks for trying. Food generally good served with a cheery smile personal care was good and very patient with him at night which was his difficult time.
Many members of my family have stayed at Prestwood over the years always been a good experience
Reply from Melissa Hunter, Director of Care Services at Prestwood Coach House

Christine, it was a privilege to have your husband stay with us and thank you for taking the time to share your experience of Prestwood Coach House. We look forward to seeing you both again.

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Review of

Prestwood Lodge

from S S (Friend of Resident) published on 5 September 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank Prestwood Lodge staff for all the care they gave my dear friend, and all the support they gave me going through a difficult time. On entering Prestwood Lodge you feel like you are arriving in a four star hotel. The surroundings, decor and ambience are first class. The transition of moving
into the Lodge was so supportive, within no time my friend and myself felt we had been staying/visiting the Lodge for a long time. With the welcome, professional staff you soon felt at ease in the Lodge. Communial rooms are comfortable and airy. You feel like you are in the countryside, which is handy to get to. Bedrooms are functional, bright and roomy. The Lodge is spotlessly clean, food is varied, well cooked and served in their beautiful restaurant. There are plenty of activities if you want to take part, they welcome visitors as to take part as well. In all the staff were professional, friendly, happy and so caring. Thank you so much all of you.
Reply from Tina Harris, Manager at Prestwood Lodge

Thank you so much for taking the time to leave us a review, we are so very grateful for you choosing Prestwood Lodge to care for the late beautiful Rev, words cannot describe how much this wonderful lady meant to us all at the care home, we will remember her fondly and all of you her friends who every day.Kind Regards

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Review of

Prestwood Coach House

from Sarah W (Daughter of Resident) published on 19 August 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
We were so lucky as a family that Prestwood Coachhouse could take our Mom - they literally saved her and us! Following a stay in hospital, then a step down discharge to a 'sadly' not so great care home, we moved Mom very quickly to Prestwood. From the very first point of contact to the sad passing
of our Mom our family simply cannot praise all of the staff enough. Whilst it was a short stay and Mom was unable to take advantage of all the lovely things that went on she was so well looked after and we as a family were made to feel welcome as we did spend every day with her. For the last few weeks of Mom's life she was happy and comfortable. We cannot thank them enough for everything.
Reply from Melissa Hunter, Director of Care Services at Prestwood Coach House

It was a privilege to have your mom stay with us and thank you for taking the time to share your experience of Prestwood Coach House.

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Review of

Prestwood Lodge

from Ann C (Daughter of Resident) published on 12 August 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the 3rd July 2025, my 102-year-old mum passed away peacefully despite the love and care given to her by the extraordinary staff at Prestwood Lodge Care Home. In January 2025, we had originally taken my mum in for 2 weeks' respite. The first day there I was feeling nervous, apprehensive and had the
feeling I was letting my mum down as I'd said I would never put her in a home. However, the staff were wonderful, kind and caring, and during the last ten days, my daughter and I spent as much time as we could there, and the staff went above and beyond the call of duty. They 'carried us' with their kind words and uplifting attitudes - we shared tears and laughter! It was the best decision we made, not only for my mum but as a family. I feel I will never be able to repay them for the extraordinary care they gave us. Bless each and every one of them!
Reply from Tina Harris, Director of Care Services at Prestwood Lodge

It was a privilege to have your mum stay with us and thank you for taking the time to share your experience of Prestwood Lodge.

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Review of

Prestwood Coach House

from Martin M (Godson of Resident) published on 15 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My godmother had visited friends at Prestwood House for many years before becoming poorly and was always impressed with the level of care and interaction given by all the staff she met. After a short illness she was happy to know she would go to Prestwood for a couple of weeks respite and within a couple
of days had asked if she could stay permanently which she did for a few weeks until passing. My job has taken me into a number of care homes over the years and I can honestly say this is one of the best I have ever been to and would highly recommend.
Reply from Melissa Hunter, Director of Care Services at Prestwood Coach House

It was a privilege to have your godmother stay with us and thank you for taking the time to share your experience of Prestwood Coach House.

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Review of

Prestwood Coach House

from A P (Son of Resident) published on 11 July 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into the Coachhouse in September 2024 following a stay in hospital. Sadly she passed away in May 2025. She thoroughly enjoyed her stay at the Coachhouse. The standard of care throughout was first class: each day she looked forward to the varied and tasty menu. She was encouraged to participate
in the wide range of daily events and activities on offer including visits out to local garden centres. We were always made very welcome as visitors. As a family we were very grateful to all at the Coachhouse for making her final days as comfortable as possible and shortly after her death planing a shrub in her memory aided by her 6 year old great granddaughter. We would not hesitate in wholeheartedly recommending the Coachhouse.
Reply from Melissa Hunter, Director of Care Services at Prestwood Coach House

It was a privilege to have your mother stay with us and thank you for taking the time to share your experience of Prestwood Coach House.

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Review of

Prestwood Lodge

from Linda W (Daughter of Resident) published on 12 June 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum spent a year at Prestwood, until she was hospitalised in May 2025. She was discharged back to the care of Prestwood, but was unfortunately admitted back to hospital a couple of days later. She was not well enough to return and had to have Nursing care after that.


Mum had the most wonderful

year here. She was so loved and cared for by all the staff who are part of the amazing family that is Prestwood Lodge. Mum left with so many happy memories.


My sister, brother and I, thank you all from the bottom of our hearts, for caring so completely for our Mum, and for the incredible support you gave us, too.


You are angels. Thank you.

Reply from Tina Harris, Director of Care Services at Prestwood Lodge

It was a privilege to have your mum stay with us and thank you for taking the time to share your experience of Prestwood Lodge.

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Review of

Prestwood Lodge

from Angela H (Daughter of Resident) published on 6 June 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum passed away in December 24 but was a resident for 3 years at Prestwood. She was offered very good overall care and enjoyed numerous activities and entertainment throughout her residency. All staff were very kind, thoughtful and attentive to my Mum and to us as her family. In particular, at the
time of her passing, which is always a difficult time, the greatest of empathy and end of life care was given to her and us. We can't fault this home and would recommend to anyone. Thank you Prestwood.
Reply from Tina Harris, Director of Care Services at Prestwood Lodge

It was a privilege to have your mum stay with us and thank you for taking the time to share your experience of Prestwood Lodge.

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Review of

Prestwood Coach House

from Tim M (Respite Resident) published on 23 January 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
I had 1 week respite at Prestwood Coach House. Prior to the respite, the staff carried out a full assessment to check out what help I would need. They also checked out any preferences that I had and answered any queries. I had excellent care throughout my stay. The staff were very thoughtful and approachable.
I always felt comfortable with staff helping me with personal care. Food was very good and there was always a sufficient amount and a good choice. Visitors were also made very welcome. I had a very comfortable bedroom, with sufficient space to move around in my powered wheelchair. It was easy to speak to a senior staff member if needed.
Reply from Melissa Hunter, Director of Care Services at Prestwood Coach House

It's been a pleasure to have you staying with us. Thank you for taking the time to share your experience of Prestwood Coach House.

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Review of

Prestwood Coach House

from Lesley E (Daughter-in-law of Resident) published on 11 January 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law became ill and immobile during covid. We moved her from a home in the West Mids to Prestwood Coach House because we liked the feel of the home and the level of care and calmness that the home seemed to offer compared to her previous residence. She spent the final years of her life there
and although she would always have preferred to be in her own home, this was a place that was fitting for her personality and health requirements. She ate like a queen, she always praised the food and the care that she received. There were plenty of activities for her but she was a more private person and preferred her room which was always comfortable and warm. When we couldn't visit her, the staff were happy to video call and she was jollied along as much as possible so she never felt lonely. We are very grateful to all the staff at Prestwood for making our mum's final years safe and comfortable.
Reply from Melissa Hunter, Director of Care Services at Prestwood Coach House

It was a privilege to have your mother in law stay with us and thank you for taking the time to share your experience of Prestwood Coach House.

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Review of

Prestwood Lodge

from S R (Daughter of Resident) published on 2 January 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
After my mum broke her wrist, she wanted to try a home. We chose Prestwood Lodge. We were very impressed with the home, the surroundings were beautiful, very clean and comfortable. Mum was most impressed with the food. The staff were very attentive and nothing was too much trouble. I would highly recommend
Prestwood Lodge.
Reply from Tina Harris, Director of Care Services at Prestwood Lodge

It was a privilege to have your mum stay with us and thank you for taking the time to share your experience of Prestwood Lodge.

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Review of

Prestwood Coach House

from John H (Son of Resident) published on 30 December 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mom was a resident at Prestwood Coach House for 14 months, during her stay she had excellent care from experienced and diligent carers.
As her condition declined, the home responded to her changing needs, it was a great comfort to us that Mom was being well cared for throughout this period.
In
terms of care packages, we don't think you will get much better than Prestwood Coach House, it was first class in all departments.
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Review of

Prestwood Coach House

from Marion D (Daughter of Resident) published on 3 December 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was only at Prestwood Coach House Care home for 6 days. She had been discharged from hospital and could not go home. I cannot recommend it highly enough. The home is in a lovely country setting. Mom loved looking out the windows to see the birds and trees changing colour. There is an open
house policy which meant I could turn up at any time night or day. All Staff were super friendly and very helpful. The home is well-equipped and very clean. Mom had difficulty eating and the chef made a special effort to cook food which she could manage. Nothing was too much trouble. Mom loved her stay and was very settled. Sadly her health took a turn for the worse and she was readmitted to hospital. (No fault of the home).
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Review of

Prestwood Coach House

from G M (Son of Resident) published on 14 June 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
At 97 how do you visit friends and family back in the UK over Christmas when your needs include wheelchair access, 24-hour on-call care, and some home-from-home comforts? My mother was up for the journey if the right accommodation could be arranged so I turned to Prestwood Care to see what they could
do. The result was a really comfortable, safe and supportive package of room, care staff and service extras that made Mother's visit a real pleasure for her, for myself and my sister and for the old friends and ex-neighbours that Mum was able to invite to visit her during her stay at Prestwood Coach House. The manager and director's team delivered everything we needed and went the extra mile to facilitate those special touches. A big, big thank you. Note: Mother has provided the following ratings herself and has downgraded facilities only because the door to her room was a little awkward and heavy for her solo use in her wheelchair.
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Review of

Prestwood Coach House

from S G (Niece of Resident) published on 10 June 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
My Uncle went to The Coach House for step down following a long hospital stay. From day one he was treated with dignity, respect and love from all the team. It is an 'open house' at the Coach House, every time I visited I was welcomed with a smile, be it the maintenance man, a carer or the manager.
My Uncle was more than happy with the care he received, despite him at times being in pain and shouting, he was always treated kindly. The food always looked very appetising, all areas spotlessly clean and communication always spot on. He was only with you for 2 weeks but a heartfelt thank you to you all.
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Review of

Prestwood Coach House

from Jane S (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of both Prestwood House, and then Prestwood Coach House, for the last 6 years of her life. The care she received was excellent. The carers were kind, patient and treated her with dignity throughout her time living there. They gently encouraged her to join in activities and took
an interest in her own hobbies and pastimes. During her last couple of months, they were particularly compassionate and considerate, both to Mom and myself and other family. Her end of life (aged 88) was made as comfortable and peaceful, as it could be, and for that, I am forever indebted. The facilities, food and management of the home were also all very good. Although if her health had permitted, Mom would not have chosen to live her last years in a Nursing Home, she was extremely comfortable, well cared for, and safe. She was extremely fond of the staff, as was I. The Coach House felt like a 'home', rather than a Nursing Care Home and I would not hesitate to recommend it.
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Review of

Prestwood Lodge

from Sue L (Daughter of Resident) published on 12 April 2024
Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Prestwood for 2 weeks of respite.
After only one week she told us she was “100% certain” that she wanted to stay!
That really says it all.
Every single member of staff helped us with this very emotional time in our lives and made Mum feel completely at home.
Mum continues to love her
new life at Prestwood and has settled completely into her new home.
We can’t thank them enough.
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Frequently Asked Questions about Completelink Ltd

Costs for care homes owned by Completelink Ltd

Average costs per week for care homes owned by Completelink Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Completelink Ltd, based on 2 out of 2 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,250
Nursing Care £1,250
All Care Types £1,250
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does Completelink Ltd own?

Completelink Ltd own 2 Care Homes.

Which Completelink Ltd Care Homes have the highest review score?

Prestwood Lodge & Prestwood Coach House have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Completelink Ltd to verify any information. View our terms and conditions. Completelink Ltd has a Platinum Service – more info.