






Situated within the stunning Prestwood estate, close to the surrounding areas of Kinver, Stourbridge and Wall Heath, Prestwood Coach House is a luxury care home, providing residential, nursing dementia and respite care within a wonderful environment with facilities and services designed around clients.
The purpose built accommodation includes 27 fully furnished care suites with wet room / en suite and kitchenette. The accommodation and location is ideal for couples or...
Care Provided by Prestwood Coach House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fees are inclusive of care (subject to a detailed care assessment) and also fully furnished luxury room with private en-suite. All meals and drinks are included as well as housekeeping, laundry and activities.
The price(s) shown are provided by the care home. Contact Prestwood Coach House for full pricing details and T&Cs.
Contact Prestwood Coach House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Completelink Ltd
- Private Owned
Person in charge
- Melissa Hunter (Director of Care Services)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1990
- Last Refurbishment: 2024
- Number of floors: 1
Room Information
- Single Rooms (26)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (26)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- No restrictions on visiting
Parking
- Free onsite parking
Prestwood Coach House Reviews (29)
Prestwood Coach House has a Review Score of 9.9 (9.913) out of 10, based on 20 reviews in the last 2 years.
Over all time Prestwood Coach House has 29 reviews.
We recently needed some respite care for my husband and Prestwood Coach House was recommended to us. Right from the initial telephone call to Lisa everything was dealt with swiftly and efficiently. We viewed the home and were very impressed with the care and facilities that were offered. My husband spent a week there in June and received the upmost care during his stay. All the staff made him and myself very welcome and it was a great comfort knowing that he was receiving the care and attention he needed during his stay. Respite care isn't easy to come by so we feel very lucky that we found this lovely home and will definitely be using again and recommending to anyone else who may need this service. Thank you
We are delighted to hear that both you and your husband had such a positive experience at Prestwood Coach House. It means a great deal to our team that you felt supported from your very first conversation with us and throughout your husband's respite...
On February 1st 2025 my mom who had been seriously ill in hospital was discharged and moved into a lovely room in Prestwood Coach house care home .. over the next few months due to excellent care she improved noticeably and enjoyed a lot of activities surprising myself and even the doctors .. she thankfully saw the birth of another great grandson two mothers days two birthdays and another Christmas which I for one did not expect .. unfortunately her frailties eventually caught up with her and she passed away peacefully on May 11th this year .. I Personally cannot thank all of the Staff Carers Nurses and Management enough for giving me an extra 15 months with my mom and the exceptional friendly and Professional way that they looked after her . All good things come to an end but from me and my family a massive THANK YOU X
Thank you so much for your incredibly kind and heartfelt words. It means a great deal to all of us at Prestwood Coach House.
We were truly honoured to care for your mom and to be part of her journey over those extra precious months. Knowing that she was able to enjoy special family moments,...
The activities at Prestwood are very varied. Mum particularly enjoys the crafts, animal visits and various outings to garden centres and recently to the safari park. The activities team work incredibly hard to find new varied activities, they currently have some quail chicks for the residents to watch.
The kitchen staff provide good meals , working well to accommodate mum's preferences and dietary requirements.
We are very happy with the care mum is currently receiving.
Thank you so much for your kind and thoughtful feedback.
We are delighted to hear that your mum has been happy and well cared for during her time at Prestwood. It is wonderful to know that she enjoys her room, the activities on offer, and the outings arranged by our dedicated team.
Your...
There are a wide range of activities - Karen and Rachel ensure that there's always lots going on. The actual home is beautifully kept with gorgeous views.
Everything mother needs is well catered for with a friendly face. We made a good choice!
Thank you so much for your lovely review. We are delighted to hear that your mother has been so happy with us over the past year. It means a great deal to know that she felt welcomed from day one and that our carers have made such a positive impression.
We are also pleased that you have enjoyed...
We have been visiting a resident since December 2025 - we have always had a very positive experience. The staff are very friendly welcoming and caring. The home is very clean and well presented. Our friend who is a resident speaks very highly of the staff the food and the care she receives when we visit her
Thank you very much for your kind words and for taking the time to share your experience.
We are delighted to hear that your visits have been consistently positive and that you find our team friendly, welcoming, and caring. Maintaining a clean, comfortable, and supportive environment for our...
Not at all a hoist was ordered for a man of his weight and stature and every day he is up early, has all his meals with the other residents and takes part in all the great activities that are organised. The staff are wonderful and he is popular with them all. The entertainment staff organise and put on all different sorts of activities and it is obvious a lot of thought goes into this.
When he is not so well he is cared for and if he wants to speak to me they organise that too. It gives me great peace of mind to know he is happy and his sense of humour still flourishes to the full.
Thank you
It is particularly reassuring to know we have, enabled him to remain engaged with the community,...
My Mum was resident at the Coach House for just over a year before she passed away. She was on an oxygen concentrator, however this was not an obstacle for admission. The Coach House is quite a small care home and has a lovely homely feel about it. Its more "home from home" than a care home and always smells nice! The rooms have been tastefully decorated (most very recent) and Mum had her own shower room and kitchenette area. Overall she was well looked after, the care staff were attentive and made her feel at home there. Mum did not partake in the activities there due to her vidual impairment and anxiety, but the activity co-ordinators ensure a range of activities and outings are available. There is also access to a hairdresser and podiatrist. I would recommend the Coach House, its never easy putting a loved one into care but the team were reassuring and always able to answer questions or concerns.
Thank you so much for taking the time to share such a thoughtful and heartfelt review.
It was a privilege to care for your Mum and to support you during her time with us. We are so pleased to hear that she felt at home at Prestwood Coach House and that you found reassurance in our team. Creating...
Dad stayed at Prestwood for 9 days respite care, he was very apprehensive about staying there but when we collected him he was settled and had enjoyed his stay. All visitors who went to see Dad commented on the cleanliness of Prestwood and how lovelt the staff were. Thank you
Thank you so much for your kind words.
We're delighted to hear that your dad settled in well and enjoyed his respite stay with us. We understand how daunting it can feel at first, so it means a great deal to know that he felt comfortable and supported during his time here.
Lynn, your lovely...
The Coach House, what a home. Fantastic, happy management and staff, most importantly happy residents. My late wife Sue spent her last months there and called it home. She was treated with great respect and dignity for that I will always be grateful so thanks to all the staff and thank God for a home like the Coach House.
Glyn, Thank you so much for your very kind and heartfelt words. It truly means a great deal to all of us at Prestwood Coach House to know that Sue felt at home during her time with us.
We are deeply honoured to have been able to care for her and to support you both during such an important and...
My father was a resident of the Coach House for over 2 years. The care he received was second to none. All the staff were lovely and so very helpful. The entertainment programme was varied and there was something for everyone, Dad particularly enjoyed the pub night in and the live singers. The kitchen staff worked hard to provide a wide range of delicious meals and birthdays were celebrated with a cake. Special diets were also catered for. The bedrooms are large and well equipped, and the grounds are beautiful. I would highly recommend the Coach House and was pleased that Dad spent his final years in such a lovely environment.
Sharon, Thank you so much for sharing such heartfelt feedback about your father's time at Prestwood Coach House. We are truly touched to hear that he enjoyed his stay with us and that our team's care, activities, and meals made a positive difference to his experience. It means a great deal to know...
Hopefully this will continue for many years to come.
I would highly recommend the Coach House and was pleased with the speedy process of arranging care.
Jill, Thank you so much for your kind words and thoughtful feedback. Our team takes great pride in providing attentive and compassionate care, and it is wonderful to know that this made a difference for you. We truly appreciate your recommendation and it was a privilege to have your mom stay with us and thank you for taking the time to share your experience of Prestwood Coach House.
My Aunt joined the prestwood family in October 2021 and was a resident for almost 4 years. She lived the happiest life I'd seen her live for a very long time in those 4 years. The care she was given was exemplary on hand 24 hrs a day to attend to her needs should she need. The staff and from management down are wonderful couldn't ask for better. There's a daily entertainment programme from bingo to crafting it's brilliant never a dull day . I would 100% recommend prestwood coach house.
J H, thank you so much for your kind and thoughtful words. We are truly touched to hear how much your aunt enjoyed her time with us at Prestwood Coach House, and it means the world to know she felt happy and well cared for during her stay.Our team works hard to create a warm, welcoming, and...
Many members of my family have stayed at Prestwood over the years always been a good experience
Christine, it was a privilege to have your husband stay with us and thank you for taking the time to share your experience of Prestwood Coach House. We look forward to seeing you both again.
We were so lucky as a family that Prestwood Coachhouse could take our Mom - they literally saved her and us! Following a stay in hospital, then a step down discharge to a 'sadly' not so great care home, we moved Mom very quickly to Prestwood. From the very first point of contact to the sad passing of our Mom our family simply cannot praise all of the staff enough. Whilst it was a short stay and Mom was unable to take advantage of all the lovely things that went on she was so well looked after and we as a family were made to feel welcome as we did spend every day with her. For the last few weeks of Mom's life she was happy and comfortable. We cannot thank them enough for everything.
It was a privilege to have your mom stay with us and thank you for taking the time to share your experience of Prestwood Coach House.
My godmother had visited friends at Prestwood House for many years before becoming poorly and was always impressed with the level of care and interaction given by all the staff she met. After a short illness she was happy to know she would go to Prestwood for a couple of weeks respite and within a couple of days had asked if she could stay permanently which she did for a few weeks until passing. My job has taken me into a number of care homes over the years and I can honestly say this is one of the best I have ever been to and would highly recommend.
It was a privilege to have your godmother stay with us and thank you for taking the time to share your experience of Prestwood Coach House.
My mother moved into the Coachhouse in September 2024 following a stay in hospital. Sadly she passed away in May 2025. She thoroughly enjoyed her stay at the Coachhouse. The standard of care throughout was first class: each day she looked forward to the varied and tasty menu. She was encouraged to participate in the wide range of daily events and activities on offer including visits out to local garden centres. We were always made very welcome as visitors. As a family we were very grateful to all at the Coachhouse for making her final days as comfortable as possible and shortly after her death planing a shrub in her memory aided by her 6 year old great granddaughter. We would not hesitate in wholeheartedly recommending the Coachhouse.
It was a privilege to have your mother stay with us and thank you for taking the time to share your experience of Prestwood Coach House.
I had 1 week respite at Prestwood Coach House. Prior to the respite, the staff carried out a full assessment to check out what help I would need. They also checked out any preferences that I had and answered any queries. I had excellent care throughout my stay. The staff were very thoughtful and approachable. I always felt comfortable with staff helping me with personal care. Food was very good and there was always a sufficient amount and a good choice. Visitors were also made very welcome. I had a very comfortable bedroom, with sufficient space to move around in my powered wheelchair. It was easy to speak to a senior staff member if needed.
It's been a pleasure to have you staying with us. Thank you for taking the time to share your experience of Prestwood Coach House.
My mother-in-law became ill and immobile during covid. We moved her from a home in the West Mids to Prestwood Coach House because we liked the feel of the home and the level of care and calmness that the home seemed to offer compared to her previous residence. She spent the final years of her life there and although she would always have preferred to be in her own home, this was a place that was fitting for her personality and health requirements. She ate like a queen, she always praised the food and the care that she received. There were plenty of activities for her but she was a more private person and preferred her room which was always comfortable and warm. When we couldn't visit her, the staff were happy to video call and she was jollied along as much as possible so she never felt lonely. We are very grateful to all the staff at Prestwood for making our mum's final years safe and comfortable.
It was a privilege to have your mother in law stay with us and thank you for taking the time to share your experience of Prestwood Coach House.
As her condition declined, the home responded to her changing needs, it was a great comfort to us that Mom was being well cared for throughout this period.
In terms of care packages, we don't think you will get much better than Prestwood Coach House, it was first class in all departments.
My mother was only at Prestwood Coach House Care home for 6 days. She had been discharged from hospital and could not go home. I cannot recommend it highly enough. The home is in a lovely country setting. Mom loved looking out the windows to see the birds and trees changing colour. There is an open house policy which meant I could turn up at any time night or day. All Staff were super friendly and very helpful. The home is well-equipped and very clean. Mom had difficulty eating and the chef made a special effort to cook food which she could manage. Nothing was too much trouble. Mom loved her stay and was very settled. Sadly her health took a turn for the worse and she was readmitted to hospital. (No fault of the home).
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 October 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Prestwood Coach House.
There are no upcoming events for Prestwood Coach House.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Prestwood Coach House.
Accreditations
There are no accreditations posted yet for Prestwood Coach House.
Meet the Team (1)

I am a dedicated Director of Care with a strong belief that truly outstanding care begins with compassion, respect, and genuine human connection. Throughout my career, I have remained committed to placing individuals at the heart of every decision, ensuring that each person receives not just support but dignity, understanding, and a sense of belonging.
My approach is rooted in listening—taking the time to understand each client’s unique story, preferences, and needs. I believe care should never be one-size-fits-all, and I work closely with both clients and their families to create environments where people feel safe, valued, and empowered.
As a leader, I am passionate about building teams that share these values. I focus on nurturing a culture of kindness, accountability, and continuous improvement, supporting staff to deliver care that goes beyond expectations. I take pride in developing services that are not only high-quality and compliant but also warm, personal, and responsive.
Outside of work, I am a proud parent to two children, and I share my home with our dog, Hunter, who is very much considered my third child. Family life keeps me grounded and reinforces the importance of patience, empathy, and care in everything I do.
Frequently Asked Questions about Prestwood Coach House
What types of Care is Prestwood Coach House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Prestwood Coach House have?
There are 26 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Prestwood Coach House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Prestwood Coach House to the centre of Stourbridge?
2.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Prestwood Coach House to verify any information. View our terms and conditions. Prestwood Coach House has an Enhanced Service -more info.