Prestwood Coach House

Wolverhampton Road, Prestwood, Stourbridge DY7 5AL
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9.9 25 Reviews
  • Prestwood Coach House, Stourbridge
Situated within the stunning Prestwood estate, close to the surrounding areas of Kinver, Stourbridge and Wall Heath, Prestwood Coach House is a luxury care home, providing residential, nursing dementia and respite care within a wonderful environment with facilities and services designed around clients.

The purpose built accommodation includes 27 fully furnished care suites with wet room / en suite and kitchenette. The accommodation and location is ideal for couples or individuals who are looking for greater independence and space.

Staffing levels allow the care team to spend quality time and get to know clients' wants and desires, resulting in true personal care. Housekeeping and maintenance teams ensure that the environment is well maintained and safe. Care records are updated in 'real-time' using cutting edge software, and work collaboratively with the local Doctor surgery and other healthcare professionals to complete the package of care.

The Social Activities team is on hand to ensure that there is a varied and active calendar of events and the Head Chef and his team provide nutritious meals based around a seasonal menu and freshly sourced local produce.
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Care Provided by Prestwood Coach House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1550
  • Self-Funded Residential Dementia Care: £1250 – £1550
  • RESPITE Self-Funded Residential Care: £1250 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1550

All fees are inclusive of care (subject to a detailed care assessment) and also fully furnished luxury room with private en-suite. All meals and drinks are included as well as housekeeping, laundry and activities.

The price(s) shown are provided by the care home. Contact Prestwood Coach House for full pricing details and T&Cs.

Contact Prestwood Coach House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Prestwood Coach House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Melissa Hunter (Director of Care Services)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1990
  • Last Refurbishment: 2024
  • Number of floors: 1

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (26)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • No restrictions on visiting

Parking

  • Free onsite parking

Prestwood Coach House Reviews (25)

9.9

Prestwood Coach House has a Review Score of 9.9 (9.865) out of 10, based on 19 reviews in the last 2 years.
Over all time Prestwood Coach House has 25 reviews.

Overall Experience
  • 24
  • 1
  • 0
  • 0
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Date Published
  • 25
  • 5
  • 12
  • 19
  • 6
Reviewer Connection to Prestwood Coach House
  • 11
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 25, showing 21-25
Review from Elisabeth P (Niece of Resident) published on 18 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt moved to The Coach House in 2012 and passed away in April 2019 aged 96. During her time there, she was extremely well cared for in a very comfortable room with ensuite and a small kitchen for her to prepare snacks. The staff were always respectful and kind, accommodating her often very exacting
and individual wishes. In her later years when she was not independently mobile, they were happy to go above and beyond the basic care to keep her comfortable and happy. The nursing care was excellent and her wishes were always respected. The home was well run and the staff were always happy to answer questions. In my aunt's final month, they showed great compassion and concern for her well being and kept in touch with me when I needed to be contacted. As I live over 100 miles away, it was always a great comfort to know she was in safe hands and was extremely well cared for. A very good experience both for her and for me.
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Review from Jenny C (Daughter of Resident) published on 3 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prestwood Coach House staff are outstanding in the care and compassion they show to my mum who has been a resident for some years. She can have difficult days but they respond to her needs with kindness and support her to maintain her dignity at all times. They are genuinely fond of her and I couldn't
ask for better care. Activities are provided that enable her to join in and her limited response is always welcomed.
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Review from Peggy P (Daughter of Resident) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Prestwood Coach House since January 2019. She went in for respite but liked it so much she wanted to stay. She had been living independently, without carers except for me but could no longer cope. The difference living at Prestwood Coach House has been huge - for her and for me.
She is happier than she has been for a long time. She loves being with all the other residents in the common room, she enjoys the food and, in particular, she thinks the staff are wonderful: caring, thoughtful, communicative - and they make her laugh! They are sensitive to individuals and act appropriately with the more outgoing as well as the more reserved residents. From my own point of view, staff and management are always willing to let me know what's been happening, so I am totally up to date with anything to do with my mother. It has given me peace of mind, as I know she is safe and very well looked after at Prestwood. Highly recommended.
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Review from Ann A (Daughter of Resident) published on 1 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderfully run home by excellent, professional staff who go that extra mile. Very clean and welcoming when you enter the home. I would highly recommend this home as the staff are extremely helpful, polite and take their role in their duties in a very professional and caring manner and are very friendly
and considerate to the residents and their families, so warm and compassionate and always there when needed, nothing is to much trouble. There is always a member of the team available when a resident or a family member needs assistance with a smile on their face eager to assist. A very high standard of care is always given, the atmosphere in the home is always happy and cheerful. The staff are always interacting with the residents as you can see how happy and content the residents are at any time of the day. The diary on the corridor wall shows plenty of activities going on throughout the month and so many photographs are taken you can see how happy our loved ones are enjoying themselves.
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Review from Jane F (Daughter of Resident) published on 2 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a top class nursing and care home and I have no hesitation in recommending it to anyone.
My elderly mother was there for just under 3 weeks for end of life care. The staff treated her with the utmost dignity and were very kind to both her, next of kin and any visitors. Nothing was ever too
much trouble. Unfortunately she had very little appetite but the food provided always looked good. They also run activities to stimulate the residents.
The rooms and communal areas are very pleasant as are the surroundings.
The room was kept very clean and there was NO smell of urine which we experienced at other nursing homes. The private toilet was a definite plus.
In my opinion this is a very well run facility with many long term members of staff.
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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Prestwood Coach House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.890 for Prestwood Coach House is calculated as follows: ( (194 Excellents x 5) + (24 Goods x 4) ) ÷ 218 Ratings = 4.89
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Prestwood Coach House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Oct 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Melissa

Melissa Hunter

Job Title: Director of Care Joined: 2023

I am a dedicated Director of Care with a strong belief that truly outstanding care begins with compassion, respect, and genuine human connection. Throughout my career, I have remained committed to placing individuals at the heart of every decision, ensuring that each person receives not just support but dignity, understanding, and a sense of belonging.


My approach is rooted in listening—taking the time to understand each client’s unique story, preferences, and needs. I believe care should never be one-size-fits-all, and I work closely with both clients and their families to create environments where people feel safe, valued, and empowered.


As a leader, I am passionate about building teams that share these values. I focus on nurturing a culture of kindness, accountability, and continuous improvement, supporting staff to deliver care that goes beyond expectations. I take pride in developing services that are not only high-quality and compliant but also warm, personal, and responsive.


Outside of work, I am a proud parent to two children, and I share my home with our dog, Hunter, who is very much considered my third child. Family life keeps me grounded and reinforces the importance of patience, empathy, and care in everything I do.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Prestwood Coach House to verify any information. View our terms and conditions. Prestwood Coach House has an Enhanced Service - more info.