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Care Homes Owned by Completelink Ltd in Staffordshire

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9.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Completelink Ltd in Staffordshire

Only the locations & reviews in Staffordshire for Completelink Ltd are showing below.

View the details of all 2 locations (with 55 reviews) owned by Completelink Ltd

Completelink Ltd Locations in Staffordshire (2)

 - Browse 2 Care Homes owned by Completelink Ltd in Staffordshire
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Prestwood Coach House
Wolverhampton Road, Prestwood, Stourbridge DY7 5AL 
9.9 25 reviews
Prestwood Coach House, Stourbridge, Staffordshire
"We have been visiting a resident since December 2025 - we have always had a very positive experience. The staff are very friendly welcoming…"   Read all 25 reviews
  • from £1,250 / week
  • 40 Rooms
Location Type Care Home

Situated within the stunning Prestwood estate, close to the surrounding areas of Kinver, Stourbridge and Wall Heath, Prestwood Coach House is a luxury care home, providing residential, nursing ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Prestwood Lodge
Wolverhampton Road, Prestwood, Stourbridge DY7 5AN 
9.9 30 reviews
Prestwood Lodge, Stourbridge, Staffordshire
"Our mom has lived at Prestwood lodge for approx 3 years. Never have we had cause for concern during that time. She is very happy there…"   Read all 30 reviews
  • from £1,250 / week
  • 30 Rooms
Location Type Care Home

Situated within the stunning Prestwood estate, Prestwood Lodge is a luxury care home, easily accessible from the surrounding areas of Kinver, Stourbridge and Wall Heath, providing residential, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care

Completelink Ltd Reviews in Staffordshire (55)

9.9

Completelink Ltd has a Group Review Score of 9.9 (9.858) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Completelink Ltd must have a Review Score.

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Review of

Prestwood Lodge

from Kay H (Daughter of Resident) published on 28 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mom has lived at Prestwood lodge for approx 3 years. Never have we had cause for concern during that time. She is very happy there which to us is absolutely the most important thing. Mom regularly tells me how lucky she is to have such a lovely place to live. We agree.
All staff are kind and caring
- I genuinely believe Prestwood choose their staff carefully as they all give 100% to the job . We are kept up to date on any health issues, doctors visits or any falls etc mom may have. I'm sure it can be a tough job at times but staff always have a smile on their face and always have time for every resident. Our experience of Prestwood Lodge is positive in every way. We are happy for mom to spend her final years in such a lovely environment. Thank you.
Reply from Lisa Braham, Deputy Manager at Prestwood LodgeThank you so much for taking the time to share such kind and thoughtful feedback about Prestwood Lodge. It truly means a great deal to us.
We are delighted to hear that your mom has been happy and settled with us over the past three years. Knowing that she feels comfortable and cared for is exactly what we strive for every day.
Your recognition of our team is especially appreciated. We do take great pride in selecting compassionate, dedicated staff who genuinely care for our residents, and your comments affirm the effort they put into providing not only excellent care but also warmth, dignity, and respect. We will be sure to share your kind words with them all.
Its also wonderful to hear that our communication with you has been helpful and reassuring. We understand how important it is to keep loved ones informed and involved in all aspects of their care.
Thank you again for your trust in us and for allowing us to care for your mom.
With warmest regards,
The Prestwood Lodge Team
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Review of

Prestwood Lodge

from T R (Son-in-law of Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff were very good. My father-in-law was never an easy person to live with or to be near. I would like to give a special thank you to Joy who helped greatly, especially when costs were transferred to social services. My only complaint was the exorbitant cost, which never got to the staff.
Reply from Tina Harris, Manager at Prestwood LodgeThank You for your care review, we were all very fond of your Father - in - law and continue to miss him greatly, i understand your feedback regards the overall cost of care you found to be quite exorbitant & would be disappointed to learn if these high fees did not reach frontline staff- i can reassure you that all front line staff receive an annual pay review, the cost of the care is reflected in the standard and expert delivery of care which i am very pleased to hear that your loved one recieved.
Tina
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Review of

Prestwood Lodge

from Georgia S (Granddaughter of Resident) published on 30 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nannie moved into Prestwood lodge back in July 2025, it wasn't a planned move and if anything it was probably quite scary for Nan who had done everything she could to remain in her home. However Prestwood quickly put both Nan & us at ease. They went above and beyond to care for Nan and made us as
a family feel so comfortable and welcome with every visit.
In a short period of time Nan progressed back to walking, was washing herself and had a quality of life she'd not had for sometime.
Unfortunately my poor Nannie became end of life, all the carers were fantastic- if family weren't there they never left her side but they also provided so much love and support for me and my mom.
We can't recommend Prestwood enough and we will forever be grateful to all the staff. They really do go above and beyond and treat every resident with dignity, respect and love.
Reply from Tina Harris, Director of Care Services at Prestwood LodgeThank you so much for your kind and heartfelt words. It truly means a great deal to all of us at Prestwood Lodge.

We feel very privileged to have been able to care for your Nannie and to support both her and your family during such an important time. It's wonderful to hear that she felt comfortable with us and was able to regain some independence and quality of life-those moments are incredibly special to us as a team.

We are especially touched by your words about her end-of-life care. Providing comfort, dignity, and ensuring no one feels alone is at the heart of what we do, and we are so glad we could be there for both your Nannie and your family when it mattered most.

Your appreciation will be shared with the whole team, who will be deeply moved by your feedback. Thank you again for your trust-it was an honour to care for your Nannie.
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Review of

Prestwood Lodge

from Claire G (Daughter of Resident) published on 24 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 4years and remains very happy since moving there. The staff are second to none, nothing is too much trouble and they are very patient with my mother and from what i have witnesed with all the other residents aswell. There is a comprehensive activities programme every
week, mom particulary likes the quizes, and very importantly the church service that is offered most weeks. I feel that it keeps her mind as active as possible. There is a good choice of food offered, and i know that mom enjoys what she can manage. My brother and I are very happy with knowing that she is being well cared for 24hours a day.
Reply from Tina Harris, Manager at Prestwood LodgeThank You so much for your review, we value your feedback and take all reviews and suggestions seriously, It is heart warming to hear that your mother is so well settled and happy here with us at Prestwood Lodge. Finding a place where the staff are both skilled and genuinely patient makes all the difference for a family's peace of mind, we are glad to hear that we achieve this for everyone.
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Review of

Prestwood Coach House

from Louise M (Friend of Resident) published on 15 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been visiting a resident since December 2025 - we have always had a very positive experience. The staff are very friendly welcoming and caring. The home is very clean and well presented. Our friend who is a resident speaks very highly of the staff the food and the care she receives when we visit
her
Reply from Melissa Hunter, Director of Care Services at Prestwood Coach HouseThank you very much for your kind words and for taking the time to share your experience.

We are delighted to hear that your visits have been consistently positive and that you find our team friendly, welcoming, and caring. Maintaining a clean, comfortable, and supportive environment for our residents and their visitors is extremely important to us, so your feedback is truly appreciated.

It is especially reassuring to know that your friend feels well cared for and speaks highly of our staff, food, and overall service. Providing high-quality care and ensuring our residents feel happy and supported is always our top priority.

Your feedback means a great deal to the entire team, and we will be sure to share your comments with them.
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Review of

Prestwood Lodge

from Stephen H (Son of Resident) published on 8 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Prestwood Lodge for several years, and in all that time I really feel that she has received the most excellent care in a very well run establishment with the most caring staff. Myself, and my brother are totally happy with her situation, knowing how well she is cared
for.
Reply from Tina Harris, Manager at Prestwood LodgeDear Stephen, Thank you for taking time to write your review, we value your feedback, it is our pleasure to care for your mom, i will be sure to share this review with the whole care team.
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Review of

Prestwood Coach House

from Pauline R (Sister of Resident) published on 23 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has always been happy at Prestwood Coach House. He became unable to walk after Sepsis and I thought he would be confined a lot to his room, unable to enjoy the social aspect of the home and all the entertainment. In fact I thought he would be on his own a lot and very lonely.
Not at all
a hoist was ordered for a man of his weight and stature and every day he is up early, has all his meals with the other residents and takes part in all the great activities that are organised. The staff are wonderful and he is popular with them all. The entertainment staff organise and put on all different sorts of activities and it is obvious a lot of thought goes into this.
When he is not so well he is cared for and if he wants to speak to me they organise that too. It gives me great peace of mind to know he is happy and his sense of humour still flourishes to the full.
Thank you
Reply from Melissa Hunter, Director of Care Services at Prestwood Coach HouseThank you for taking the time to share such thoughtful and detailed feedback. We are delighted to hear that your brother continues to enjoy a fulfilling and active daily life at Prestwood Coach House.
It is particularly reassuring to know we have, enabled him to remain engaged with the community, enjoy mealtimes with fellow residents, and participate in the wide range of activities provided.
Your kind comments regarding our care and activities teams are greatly appreciated, and we will ensure they are shared with all staff. It is always our aim to provide person-centred care that promotes both wellbeing and independence, and we are pleased this is reflected in your brother's experience.
We are also glad to hear that you feel supported and reassured, especially when your brother is unwell or wishes to stay in touch. Providing peace of mind to families is extremely important to us. We thank you for taking the time to share your thoughts with us.
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Review of

Prestwood Coach House

from K D (Daughter of Resident) published on 2 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum was resident at the Coach House for just over a year before she passed away. She was on an oxygen concentrator, however this was not an obstacle for admission. The Coach House is quite a small care home and has a lovely homely feel about it. Its more "home from home" than a care home and always
smells nice! The rooms have been tastefully decorated (most very recent) and Mum had her own shower room and kitchenette area. Overall she was well looked after, the care staff were attentive and made her feel at home there. Mum did not partake in the activities there due to her vidual impairment and anxiety, but the activity co-ordinators ensure a range of activities and outings are available. There is also access to a hairdresser and podiatrist. I would recommend the Coach House, its never easy putting a loved one into care but the team were reassuring and always able to answer questions or concerns.
Reply from Melissa Hunter, Director of Care Services at Prestwood Coach HouseThank you so much for taking the time to share such a thoughtful and heartfelt review.

It was a privilege to care for your Mum and to support you during her time with us. We are so pleased to hear that she felt at home at Prestwood Coach House and that you found reassurance in our team. Creating a warm, welcoming environment that truly feels like a "home from home" is very important to us, so your kind words mean a great deal.

We are especially glad you felt comfortable approaching us with any questions or concerns - supporting families is just as important as caring for our residents.

Thank you again for your recommendation and for trusting us with your Mum's care. Please know that our thoughts remain with you and your family.
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Review of

Prestwood Coach House

from Lynn J (Daughter of Resident) published on 27 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad stayed at Prestwood for 9 days respite care, he was very apprehensive about staying there but when we collected him he was settled and had enjoyed his stay. All visitors who went to see Dad commented on the cleanliness of Prestwood and how lovelt the staff were. Thank you
Reply from Melissa Hunter, Director of Care Services at Prestwood Coach HouseThank you so much for your kind words.

We're delighted to hear that your dad settled in well and enjoyed his respite stay with us. We understand how daunting it can feel at first, so it means a great deal to know that he felt comfortable and supported during his time here.

Lynn, your lovely comments about our cleanliness and team members will be shared with all the staff - they truly care about making every stay as positive and reassuring as possible.

It was a pleasure to look after your dad, and we hope to welcome him back again in the future.
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Review of

Prestwood Lodge

from Sharon S (Daughter of Resident) published on 18 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Prestwood Lodge for nearly three years now. She was always very worried about ending her life in a care home but she has settled very well. I believe this is made possible as the staff are very well trained and experienced.
There is a comprehensive activities program and a hairdresser
on site each week. The staff are very good at styling too so when the hairdresser is away that is not neglected.
The home is very well kept with an active maintenance team and is therefore a pleasant environment to visit.
I have always found the staff there to be very observant with my mum - for example she would be unlikely to say if she was feeling unwell but they seem to spot this quickly and react accordingly. I have been very happy with the high level of care she has received and how this is managed in a caring and dignified manner.
Being well dressed is important to my mum and she always looks lovely and smart when I visit.
Reply from Tina Harris, Manager at Prestwood LodgeThank You so much for your kind review, and taking the time to show your appreciation, we love having your mum reside with us and we will continue to take good care of her.
Lots of Love
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Review of

Prestwood Lodge

from Lesley A (Daughter-in-law of Resident) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely mother in law was in Prestwood Lodge for nearly 5 years.
The staff were all very caring and when she passed away they organised everything for us.
The home is beautiful, well kept and very clean.
They have activities most days and occasional outings out.
I would highly recommend Prestwood
Lodge to take care of your loved ones.
Reply from Tina Harris, Manager at Prestwood LodgeDear Lesley, it was such a pleasure having your Mother in law stay with us at Prestwood Lodge, we are still feeling the huge void at the home that the loss has created, as you can imagine she was loved by everyone, it is so strange not seeing you all on a regular basis you too were important to us, we will all remain in our hearts.
Lots of Love from the girls in Pink xx
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Review of

Prestwood Coach House

from Glyn P (Husband of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Coach House, what a home. Fantastic, happy management and staff, most importantly happy residents. My late wife Sue spent her last months there and called it home. She was treated with great respect and dignity for that I will always be grateful so thanks to all the staff and thank God for a home
like the Coach House.
Reply from Melissa Hunter, Director of Care Services at Prestwood Coach HouseGlyn, Thank you so much for your very kind and heartfelt words. It truly means a great deal to all of us at Prestwood Coach House to know that Sue felt at home during her time with us.

We are deeply honoured to have been able to care for her and to support you both during such an important and emotional time. Providing respect, dignity, and comfort to our residents is at the heart of everything we do, and your message reassures us that we are fulfilling that promise.

Please know that Sue will always be remembered fondly by our team. On behalf of all the staff, thank you for placing your trust in us, and for taking the time to share such meaningful feedback.
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Review of

Prestwood Lodge

from Jackie J (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mom has been a resident for 8 years at Prestwood Lodge and I am extremely pleased and grateful with the level of care she has received since her first day, as is my Mom. The staff are genuinely caring and nothing is too much for them in regards to her care, she particularly enjoys having her hair
styled every week. They take personal hygiene very seriously including my Mum's own preference which is a nightly bath, her clothes are washed daily and hung in her wardrobe for her each night.
The cleanliness of the home is outstanding, as you could expect from a high range hotel. My Mum has also commented on how tasty each meal is, along with a varied menu.
Reply from Tina Harris, Manager at Prestwood LodgeThank You so much for your kind review Jackie, as you know we care a great deal for all of our residents at Prestwood Lodge and we are proud to continue to deliver a high standard of care service, Thank you for all of your support and continued support over the past 8 years you and your family mean the world to us all.
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Review of

Prestwood Lodge

from j l (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had an excellent respite stay at Prestwood, following a period of illness. The quality of care was fantastic. Staff are kind , caring and responsive. The home is warm and inviting with very good food which really supported mums recovery. We would not hesitate to recommend Prestwood to others.
Reply from Tina Harris, Manager at Prestwood LodgeThank you for taking the time to leave us a review, it was our pleasure caring for your Mum, i do hope you are all well, if you ever require our services in the future we are always here.

Tina and the team
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Review of

Prestwood Lodge

from J W (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom was a resident for 2 1/2 years at Prestwood Lodge. Our family felt it was a five star boutique hotel.
All of the staff were amazing and were so very caring. They became mom's friends and nothing was too much trouble.
We couldn't have asked for any where better for our precious mom.
Reply from Tina Harris, Manager at Prestwood LodgeJ, Thank You so much for your kind review, your Mum meant the world to us and it was our pleasure to care for her, we miss seeing you all, such a beautiful family, Your mum will always have a place in all of our hearts.
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Review of

Prestwood Coach House

from Sharon P (Daughter of Resident) published on 4 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident of the Coach House for over 2 years. The care he received was second to none. All the staff were lovely and so very helpful. The entertainment programme was varied and there was something for everyone, Dad particularly enjoyed the pub night in and the live singers. The kitchen
staff worked hard to provide a wide range of delicious meals and birthdays were celebrated with a cake. Special diets were also catered for. The bedrooms are large and well equipped, and the grounds are beautiful. I would highly recommend the Coach House and was pleased that Dad spent his final years in such a lovely environment.
Reply from Melissa Hunter, Director of Care Services at Prestwood Coach HouseSharon, Thank you so much for sharing such heartfelt feedback about your father's time at Prestwood Coach House. We are truly touched to hear that he enjoyed his stay with us and that our team's care, activities, and meals made a positive difference to his experience. It means a great deal to know that you felt supported and that your father's final years were spent in a comfortable and caring environment. Your kind words and recommendation are deeply appreciated by all of us here at Prestwood Coach House.
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Review of

Prestwood Lodge

from Steph K (Great-Niece of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Prestwood Lodge have been a beacon of support in what would otherwise have been a difficult period to cope with. From the day my Great Aunt was admitted from hospital all the staff have been kind, caring and attentive and always willing to go the extra mile. The residence itself is well kept, warm and
inviting and gives home comforts which I'm sure help to ease the transition. The staff are second to none and I cannot recommend them highly enough. I'm not sure how I would have dealt with her passing if it weren't for them. She was treated with the utmost respect and love in her final days, as were we and for this we are forever grateful. Thank you to everyone at Prestwood for the role you have played in our lives for the last two years, it will never be forgotten.
Reply from Tina Harris, Manager at Prestwood LodgeThank You so much for your kind review, Your Aunt will always remain in our hearts.
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Review of

Prestwood Coach House

from Jill W (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very pleased with all aspects of care and attention provided. Everyone was very welcoming and attentive and a joy to visit.
Hopefully this will continue for many years to come.
I would highly recommend the Coach House and was pleased with the speedy process of arranging care.
Reply from Melissa Hunter, Director of Care Services at Prestwood Coach HouseJill, Thank you so much for your kind words and thoughtful feedback. Our team takes great pride in providing attentive and compassionate care, and it is wonderful to know that this made a difference for you. We truly appreciate your recommendation and it was a privilege to have your mom stay with us and thank you for taking the time to share your experience of Prestwood Coach House.
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Review of

Prestwood Lodge

from J D (Son of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent her last eight months at Prestwood Lodge and was very well looked after throughout her time there. During her career Mum trained Inspectors of care facilities for the elderly and she would not have been backward in coming forward if Prestwood Lodge had not met her high standards, however,
she was full of praise for the staff and facilities.
Mum got on very well with the carers and I saw at first-hand how professional and caring they were to her. She also loved chatting with all the other staff and really appreciated the company. Mum was widowed during her stay and the kindness and support she was given at that time was wonderful.
It was my mum's intention to stay at Prestwood Lodge for the rest of her life and was very much looking forward to her future there. Sadly, this was not as long as we had all hoped.
In any event I am grateful that she spent the last months of her life being so well looked after and happy at Prestwood Lodge.
Reply from Tina Harris, Manager at Prestwood LodgeThank You so much for your review and Kind words, It was our pleasure caring for your mum AD and it was an honour caring for your Dad the Right honourable TD, both truly inspiring individuals who gave so much to the community, they will always be remembered by us.
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Review of

Prestwood Coach House

from J H (Niece of Resident) published on 18 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt joined the prestwood family in October 2021 and was a resident for almost 4 years. She lived the happiest life I'd seen her live for a very long time in those 4 years. The care she was given was exemplary on hand 24 hrs a day to attend to her needs should she need. The staff and from management
down are wonderful couldn't ask for better. There's a daily entertainment programme from bingo to crafting it's brilliant never a dull day . I would 100% recommend prestwood coach house.
Reply from Melissa Hunter, Director of Care Services at Prestwood Coach HouseJ H, thank you so much for your kind and thoughtful words. We are truly touched to hear how much your aunt enjoyed her time with us at Prestwood Coach House, and it means the world to know she felt happy and well cared for during her stay.Our team works hard to create a warm, welcoming, and engaging environment for all our residents, so your feedback is incredibly meaningful to us. It was a real privilege to care for your aunt over the past few years, and we are so pleased that she found joy, companionship, and comfort here.Thank you again for your recommendation-it is the highest compliment we could receive.
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