Completelink Ltd in Staffordshire | 2 Care Homes

Review of
Prestwood Coach House
from K D (Daughter of Resident) published on 2 March 2026 Submitted via Website • Report

Overall Experience

My Mum was resident at the Coach House for just over a year before she passed away. She was on an oxygen concentrator, however this was not an obstacle for admission. The Coach House is quite a small care home and has a lovely homely feel about it. Its more "home from home" than a care home and always

smells nice! The rooms have been tastefully decorated (most very recent) and Mum had her own shower room and kitchenette area. Overall she was well looked after, the care staff were attentive and made her feel at home there. Mum did not partake in the activities there due to her vidual impairment and anxiety, but the activity co-ordinators ensure a range of activities and outings are available. There is also access to a hairdresser and podiatrist. I would recommend the Coach House, its never easy putting a loved one into care but the team were reassuring and always able to answer questions or concerns.

Reply from Melissa Hunter, Director of Care Services at Prestwood Coach HouseThank you so much for taking the time to share such a thoughtful and heartfelt review.

It was a privilege to care for your Mum and to support you during her time with us. We are so pleased to hear that she felt at home at Prestwood Coach House and that you found reassurance in our team. Creating a warm, welcoming environment that truly feels like a "home from home" is very important to us, so your kind words mean a great deal.

We are especially glad you felt comfortable approaching us with any questions or concerns - supporting families is just as important as caring for our residents.

Thank you again for your recommendation and for trusting us with your Mum's care. Please know that our thoughts remain with you and your family.

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Review of
Prestwood Coach House
from Lynn J (Daughter of Resident) published on 27 February 2026 Submitted via Website • Report

Overall Experience

Dad stayed at Prestwood for 9 days respite care, he was very apprehensive about staying there but when we collected him he was settled and had enjoyed his stay. All visitors who went to see Dad commented on the cleanliness of Prestwood and how lovelt the staff were. Thank you

Reply from Melissa Hunter, Director of Care Services at Prestwood Coach HouseThank you so much for your kind words.

We're delighted to hear that your dad settled in well and enjoyed his respite stay with us. We understand how daunting it can feel at first, so it means a great deal to know that he felt comfortable and supported during his time here.

Lynn, your lovely comments about our cleanliness and team members will be shared with all the staff - they truly care about making every stay as positive and reassuring as possible.

It was a pleasure to look after your dad, and we hope to welcome him back again in the future.

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Review of
Prestwood Lodge
from Sharon S (Daughter of Resident) published on 18 February 2026 Submitted via Website • Report

Overall Experience

My mum has been in Prestwood Lodge for nearly three years now. She was always very worried about ending her life in a care home but she has settled very well. I believe this is made possible as the staff are very well trained and experienced.
There is a comprehensive activities program and a hairdresser

on site each week. The staff are very good at styling too so when the hairdresser is away that is not neglected.
The home is very well kept with an active maintenance team and is therefore a pleasant environment to visit.
I have always found the staff there to be very observant with my mum - for example she would be unlikely to say if she was feeling unwell but they seem to spot this quickly and react accordingly. I have been very happy with the high level of care she has received and how this is managed in a caring and dignified manner.
Being well dressed is important to my mum and she always looks lovely and smart when I visit.

Reply from Tina Harris, Manager at Prestwood LodgeThank You so much for your kind review, and taking the time to show your appreciation, we love having your mum reside with us and we will continue to take good care of her.
Lots of Love

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Review of
Prestwood Lodge
from Lesley A (Daughter-in-law of Resident) published on 6 February 2026 Submitted via Website • Report

Overall Experience

My lovely mother in law was in Prestwood Lodge for nearly 5 years.
The staff were all very caring and when she passed away they organised everything for us.
The home is beautiful, well kept and very clean.
They have activities most days and occasional outings out.
I would highly recommend Prestwood

Lodge to take care of your loved ones.

Reply from Tina Harris, Manager at Prestwood LodgeDear Lesley, it was such a pleasure having your Mother in law stay with us at Prestwood Lodge, we are still feeling the huge void at the home that the loss has created, as you can imagine she was loved by everyone, it is so strange not seeing you all on a regular basis you too were important to us, we will all remain in our hearts.
Lots of Love from the girls in Pink xx

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Review of
Prestwood Coach House
from Glyn P (Husband of Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

The Coach House, what a home. Fantastic, happy management and staff, most importantly happy residents. My late wife Sue spent her last months there and called it home. She was treated with great respect and dignity for that I will always be grateful so thanks to all the staff and thank God for a home

like the Coach House.

Reply from Melissa Hunter, Director of Care Services at Prestwood Coach HouseGlyn, Thank you so much for your very kind and heartfelt words. It truly means a great deal to all of us at Prestwood Coach House to know that Sue felt at home during her time with us.

We are deeply honoured to have been able to care for her and to support you both during such an important and emotional time. Providing respect, dignity, and comfort to our residents is at the heart of everything we do, and your message reassures us that we are fulfilling that promise.

Please know that Sue will always be remembered fondly by our team. On behalf of all the staff, thank you for placing your trust in us, and for taking the time to share such meaningful feedback.

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Review of
Prestwood Lodge
from Jackie J (Daughter of Resident) published on 13 January 2026 Submitted via Website • Report

Overall Experience

My Mom has been a resident for 8 years at Prestwood Lodge and I am extremely pleased and grateful with the level of care she has received since her first day, as is my Mom. The staff are genuinely caring and nothing is too much for them in regards to her care, she particularly enjoys having her hair

styled every week. They take personal hygiene very seriously including my Mum's own preference which is a nightly bath, her clothes are washed daily and hung in her wardrobe for her each night.
The cleanliness of the home is outstanding, as you could expect from a high range hotel. My Mum has also commented on how tasty each meal is, along with a varied menu.

Reply from Tina Harris, Manager at Prestwood LodgeThank You so much for your kind review Jackie, as you know we care a great deal for all of our residents at Prestwood Lodge and we are proud to continue to deliver a high standard of care service, Thank you for all of your support and continued support over the past 8 years you and your family mean the world to us all.

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Review of
Prestwood Lodge
from j l (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Mum had an excellent respite stay at Prestwood, following a period of illness. The quality of care was fantastic. Staff are kind , caring and responsive. The home is warm and inviting with very good food which really supported mums recovery. We would not hesitate to recommend Prestwood to others.

Reply from Tina Harris, Manager at Prestwood LodgeThank you for taking the time to leave us a review, it was our pleasure caring for your Mum, i do hope you are all well, if you ever require our services in the future we are always here.

Tina and the team

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Review of
Prestwood Lodge
from J W (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

Mom was a resident for 2 1/2 years at Prestwood Lodge. Our family felt it was a five star boutique hotel.
All of the staff were amazing and were so very caring. They became mom's friends and nothing was too much trouble.
We couldn't have asked for any where better for our precious mom.

Reply from Tina Harris, Manager at Prestwood LodgeJ, Thank You so much for your kind review, your Mum meant the world to us and it was our pleasure to care for her, we miss seeing you all, such a beautiful family, Your mum will always have a place in all of our hearts.

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Review of
Prestwood Coach House
from Sharon P (Daughter of Resident) published on 4 November 2025 Submitted via Website • Report

Overall Experience

My father was a resident of the Coach House for over 2 years. The care he received was second to none. All the staff were lovely and so very helpful. The entertainment programme was varied and there was something for everyone, Dad particularly enjoyed the pub night in and the live singers. The kitchen

staff worked hard to provide a wide range of delicious meals and birthdays were celebrated with a cake. Special diets were also catered for. The bedrooms are large and well equipped, and the grounds are beautiful. I would highly recommend the Coach House and was pleased that Dad spent his final years in such a lovely environment.

Reply from Melissa Hunter, Director of Care Services at Prestwood Coach HouseSharon, Thank you so much for sharing such heartfelt feedback about your father's time at Prestwood Coach House. We are truly touched to hear that he enjoyed his stay with us and that our team's care, activities, and meals made a positive difference to his experience. It means a great deal to know that you felt supported and that your father's final years were spent in a comfortable and caring environment. Your kind words and recommendation are deeply appreciated by all of us here at Prestwood Coach House.

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Review of
Prestwood Lodge
from Steph K (Great-Niece of Resident) published on 28 October 2025 Submitted via Website • Report

Overall Experience

Prestwood Lodge have been a beacon of support in what would otherwise have been a difficult period to cope with. From the day my Great Aunt was admitted from hospital all the staff have been kind, caring and attentive and always willing to go the extra mile. The residence itself is well kept, warm and

inviting and gives home comforts which I'm sure help to ease the transition. The staff are second to none and I cannot recommend them highly enough. I'm not sure how I would have dealt with her passing if it weren't for them. She was treated with the utmost respect and love in her final days, as were we and for this we are forever grateful. Thank you to everyone at Prestwood for the role you have played in our lives for the last two years, it will never be forgotten.

Reply from Tina Harris, Manager at Prestwood LodgeThank You so much for your kind review, Your Aunt will always remain in our hearts.

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Review of
Prestwood Coach House
from Jill W (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

I was very pleased with all aspects of care and attention provided. Everyone was very welcoming and attentive and a joy to visit.
Hopefully this will continue for many years to come.
I would highly recommend the Coach House and was pleased with the speedy process of arranging care.

Reply from Melissa Hunter, Director of Care Services at Prestwood Coach HouseJill, Thank you so much for your kind words and thoughtful feedback. Our team takes great pride in providing attentive and compassionate care, and it is wonderful to know that this made a difference for you. We truly appreciate your recommendation and it was a privilege to have your mom stay with us and thank you for taking the time to share your experience of Prestwood Coach House.

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Review of
Prestwood Lodge
from J D (Son of Resident) published on 19 September 2025 Submitted via Website • Report

Overall Experience

Mum spent her last eight months at Prestwood Lodge and was very well looked after throughout her time there. During her career Mum trained Inspectors of care facilities for the elderly and she would not have been backward in coming forward if Prestwood Lodge had not met her high standards, however,

she was full of praise for the staff and facilities.
Mum got on very well with the carers and I saw at first-hand how professional and caring they were to her. She also loved chatting with all the other staff and really appreciated the company. Mum was widowed during her stay and the kindness and support she was given at that time was wonderful.
It was my mum's intention to stay at Prestwood Lodge for the rest of her life and was very much looking forward to her future there. Sadly, this was not as long as we had all hoped.
In any event I am grateful that she spent the last months of her life being so well looked after and happy at Prestwood Lodge.

Reply from Tina Harris, Manager at Prestwood LodgeThank You so much for your review and Kind words, It was our pleasure caring for your mum AD and it was an honour caring for your Dad the Right honourable TD, both truly inspiring individuals who gave so much to the community, they will always be remembered by us.

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Review of
Prestwood Coach House
from J H (Niece of Resident) published on 18 September 2025 Submitted via Website • Report

Overall Experience

My Aunt joined the prestwood family in October 2021 and was a resident for almost 4 years. She lived the happiest life I'd seen her live for a very long time in those 4 years. The care she was given was exemplary on hand 24 hrs a day to attend to her needs should she need. The staff and from management

down are wonderful couldn't ask for better. There's a daily entertainment programme from bingo to crafting it's brilliant never a dull day . I would 100% recommend prestwood coach house.

Reply from Melissa Hunter, Director of Care Services at Prestwood Coach HouseJ H, thank you so much for your kind and thoughtful words. We are truly touched to hear how much your aunt enjoyed her time with us at Prestwood Coach House, and it means the world to know she felt happy and well cared for during her stay.Our team works hard to create a warm, welcoming, and engaging environment for all our residents, so your feedback is incredibly meaningful to us. It was a real privilege to care for your aunt over the past few years, and we are so pleased that she found joy, companionship, and comfort here.Thank you again for your recommendation-it is the highest compliment we could receive.

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Review of
Prestwood Coach House
from Christine L (Wife of Resident) published on 16 September 2025 Submitted via Website • Report

Overall Experience

My husband has just spent 2 weeks respite care in a very pleasant room with lovely views the caring staff were excellent bright and cheerful and he was looked after very well. He mainly stayed in his own room which was his own choice because of his condition but the staff tried very hard to encourage

him to go into lounge full marks for trying. Food generally good served with a cheery smile personal care was good and very patient with him at night which was his difficult time.
Many members of my family have stayed at Prestwood over the years always been a good experience

Reply from Melissa Hunter, Director of Care Services at Prestwood Coach HouseChristine, it was a privilege to have your husband stay with us and thank you for taking the time to share your experience of Prestwood Coach House. We look forward to seeing you both again.

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Review of
Prestwood Lodge
from S S (Friend of Resident) published on 5 September 2025 Submitted via Website • Report

Overall Experience

I can't thank Prestwood Lodge staff for all the care they gave my dear friend, and all the support they gave me going through a difficult time. On entering Prestwood Lodge you feel like you are arriving in a four star hotel. The surroundings, decor and ambience are first class. The transition of moving

into the Lodge was so supportive, within no time my friend and myself felt we had been staying/visiting the Lodge for a long time. With the welcome, professional staff you soon felt at ease in the Lodge. Communial rooms are comfortable and airy. You feel like you are in the countryside, which is handy to get to. Bedrooms are functional, bright and roomy. The Lodge is spotlessly clean, food is varied, well cooked and served in their beautiful restaurant. There are plenty of activities if you want to take part, they welcome visitors as to take part as well. In all the staff were professional, friendly, happy and so caring. Thank you so much all of you.

Reply from Tina Harris, Manager at Prestwood LodgeThank you so much for taking the time to leave us a review, we are so very grateful for you choosing Prestwood Lodge to care for the late beautiful Rev, words cannot describe how much this wonderful lady meant to us all at the care home, we will remember her fondly and all of you her friends who every day.Kind Regards

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Review of
Prestwood Coach House
from Sarah W (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report

Overall Experience

We were so lucky as a family that Prestwood Coachhouse could take our Mom - they literally saved her and us! Following a stay in hospital, then a step down discharge to a 'sadly' not so great care home, we moved Mom very quickly to Prestwood. From the very first point of contact to the sad passing

of our Mom our family simply cannot praise all of the staff enough. Whilst it was a short stay and Mom was unable to take advantage of all the lovely things that went on she was so well looked after and we as a family were made to feel welcome as we did spend every day with her. For the last few weeks of Mom's life she was happy and comfortable. We cannot thank them enough for everything.

Reply from Melissa Hunter, Director of Care Services at Prestwood Coach HouseIt was a privilege to have your mom stay with us and thank you for taking the time to share your experience of Prestwood Coach House.

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Review of
Prestwood Lodge
from Ann C (Daughter of Resident) published on 12 August 2025 Submitted via Postal Card • Report

Overall Experience

On the 3rd July 2025, my 102-year-old mum passed away peacefully despite the love and care given to her by the extraordinary staff at Prestwood Lodge Care Home. In January 2025, we had originally taken my mum in for 2 weeks' respite. The first day there I was feeling nervous, apprehensive and had the

feeling I was letting my mum down as I'd said I would never put her in a home. However, the staff were wonderful, kind and caring, and during the last ten days, my daughter and I spent as much time as we could there, and the staff went above and beyond the call of duty. They 'carried us' with their kind words and uplifting attitudes - we shared tears and laughter! It was the best decision we made, not only for my mum but as a family. I feel I will never be able to repay them for the extraordinary care they gave us. Bless each and every one of them!

Reply from Tina Harris, Director of Care Services at Prestwood LodgeIt was a privilege to have your mum stay with us and thank you for taking the time to share your experience of Prestwood Lodge.

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Review of
Prestwood Coach House
from Martin M (Godson of Resident) published on 15 July 2025 Submitted via Website • Report

Overall Experience

My godmother had visited friends at Prestwood House for many years before becoming poorly and was always impressed with the level of care and interaction given by all the staff she met. After a short illness she was happy to know she would go to Prestwood for a couple of weeks respite and within a couple

of days had asked if she could stay permanently which she did for a few weeks until passing. My job has taken me into a number of care homes over the years and I can honestly say this is one of the best I have ever been to and would highly recommend.

Reply from Melissa Hunter, Director of Care Services at Prestwood Coach HouseIt was a privilege to have your godmother stay with us and thank you for taking the time to share your experience of Prestwood Coach House.

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Review of
Prestwood Coach House
from A P (Son of Resident) published on 11 July 2025 Submitted via Website • Report

Overall Experience

My mother moved into the Coachhouse in September 2024 following a stay in hospital. Sadly she passed away in May 2025. She thoroughly enjoyed her stay at the Coachhouse. The standard of care throughout was first class: each day she looked forward to the varied and tasty menu. She was encouraged to participate

in the wide range of daily events and activities on offer including visits out to local garden centres. We were always made very welcome as visitors. As a family we were very grateful to all at the Coachhouse for making her final days as comfortable as possible and shortly after her death planing a shrub in her memory aided by her 6 year old great granddaughter. We would not hesitate in wholeheartedly recommending the Coachhouse.

Reply from Melissa Hunter, Director of Care Services at Prestwood Coach HouseIt was a privilege to have your mother stay with us and thank you for taking the time to share your experience of Prestwood Coach House.

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Review of
Prestwood Lodge
from Linda W (Daughter of Resident) published on 12 June 2025 Submitted via Website • Report

Overall Experience

My Mum spent a year at Prestwood, until she was hospitalised in May 2025. She was discharged back to the care of Prestwood, but was unfortunately admitted back to hospital a couple of days later. She was not well enough to return and had to have Nursing care after that.

Mum had the most wonderful

year here. She was so loved and cared for by all the staff who are part of the amazing family that is Prestwood Lodge. Mum left with so many happy memories.

My sister, brother and I, thank you all from the bottom of our hearts, for caring so completely for our Mum, and for the incredible support you gave us, too.

You are angels. Thank you.

Reply from Tina Harris, Director of Care Services at Prestwood LodgeIt was a privilege to have your mum stay with us and thank you for taking the time to share your experience of Prestwood Lodge.

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Care Homes Owned by Completelink Ltd in Staffordshire

Completelink Ltd Locations in Staffordshire (2)

Completelink Ltd Reviews in Staffordshire (48)

Prestwood Coach House

Prestwood Coach House

Prestwood Lodge

Prestwood Lodge

Prestwood Coach House

Prestwood Lodge

Prestwood Lodge

Prestwood Lodge

Prestwood Coach House

Prestwood Lodge

Prestwood Coach House

Prestwood Lodge

Prestwood Coach House

Prestwood Coach House

Prestwood Lodge

Prestwood Coach House

Prestwood Lodge

Prestwood Coach House

Prestwood Coach House

Prestwood Lodge

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