Care Home Owned by Majesticare in Somerset

fuss. She enjoyed a trip to the donkey sanctuary, sang, danced, and had lots of fun whilst in a safe environment. We were able to visit Mum whenever we wanted.
For Mum's final seven months, she initially spent time in the Somerset Suite, surrounded by others also battling with dementia, but what a place full of characters who won our hearts too.
Mum's final three months were the hardest but again her stoicism and strength showed through even in the darkest of times. We visited every day and soon found ourselves as much cared for as Mum, and were forever grateful for the kindness and care present everywhere there. The nurses, the carers, whose magical touch, I am sure, kept Mum with us for just a bit longer, the cleaners, the chefs, the reception ladies, the entertainment team – they are all angels to us.

the time came, with calmness and a feeling of being made very welcome.
From the outset she received impressive professional care and very loving human kindness. It helped her, and it certainly helped family members, that we were always made very welcome indeed. There was a lot of laughter, fun-type activities especially in the dementia suite, in every respect sensitivity to her as an individual, and seemingly endless patience. When help was needed it was provided immediately, when our anxieties and fears arose they were taken seriously and addressed so that we did not feel awkward or uneasy in asking.
Ann's care moved from dementia through to 'end of life'. When it became clear that her life was coming to an end, two staff members kept her company and provided the love and reassurance she needed. For this we cannot be too grateful. Oaktree Court is a very fine place, efficiently managed and in so many ways a delight.

Cannot fault the dedication of everyone who worked there. The atmosphere is so welcoming and happy. Will forever be grateful for all they did for us as a family.

and appear happy in their caring roles. The home definitely has a family/homely feel which I particularly recommend it.

to how they love living there. It is also great to see so many of the same staff who have been there for a number of years, which must be reassuring and supportive for residents. Especially given the industry.

the encouragement given by the carers.

to deal with, and we remain immensely grateful for all the help she gave to us during what was a difficult and stressful time trying to find a home for my uncle.
Having visited my uncle, I could see how happy he is, and he idolises the staff, especially two members of staff, and vice versa of him.
I cannot tell you how much comfort this brings to my dad and me as we live in Essex, so my uncle's well-being is paramount.
Oaktree takes care of him, and we are so grateful to all the staff who work tirelessly every day to take care of not only my uncle but all the residents and who show beyond any doubt their commitment and dedication.
Our sincere thanks to all of them for everything.

care especially in her final few weeks before she passed away.

you so much.

in whatever capacity, are caring, concerned and supportive in such a way as to create a sense of family. They are always cheerful, kind and patient. Over these five months my mother has become her happy self again and has the feeling that there is always someone there in she needs them. Oaktree Court has high standards of hygiene, the level of communication are also always good with e-mail updates and phone calls if necessary. Thank you to all the staff for taking such great care of my mother.

of staff.
They treated my mother with the utmost care, catering for her likes and dislikes, encouraging her to participate in activities and ensuring all her ailments were addressed correctly. Visiting was always welcomed and visitors treated with friendly respect.
As mother came close to the end, the nurses outlined the expected stages and gave me total confidence in what would happen.
I was overwhelmed, when so many staff came to see her and say goodbye (obviously without saying goodbye). They are all so dedicated and do their jobs with humility and the utmost care.
I couldn't ask for a better care home. I was so pleased my mother was there, with total support, both for her and me.

at home. When I visited her the next day, she looked like a new woman, relieved of the stress of living on her own and having to look after herself and has continued to prosper in the environment. She enjoys the company of the other residents and the staff and feels safe that there is always someone there if she needs them. Oaktree Court feels and looks more like a good hotel than a care home with beautiful grounds that my mother loves looking over. When looking for a home for her, I promised my mother that I would find her one that I would be happy going in if I ever required it and I feel that Oaktree Court has let me keep my promise.

despite Covid restriction, a positive and cheerful atmosphere prevailed. Altogether an outstanding home, with excellent food, beautiful grounds and wonderful staff. Thank you all.

- however many times you tell yourself that you are doing the right thing it is still very upsetting. The experience was made far easier for me by the support from all of the staff at Oaktree and by the fact that I quickly realised that my aunt was in safe and caring hands. I have nothing but praise for all of the staff that I have come into contact with - unfailingly cheerful, kind and patient when looking after my aunt and always happy to give me feedback and updates. Levels of communication are always good with email updates and phone calls if necessary. The fact that Oaktree Court is set in beautiful grounds is just an added bonus!

really responsive due to his advanced stages of dementia he was still treated in the most caring and loving way. As well as looking after Dad we were also looked after and kept refreshed during our visits. we often noticed how the carers kept other residents occupied and amused with activities especially during the jubilee celebrations. Everyone we spoke to said how much they loved working there and had high regard for their manager.
Before Dad came to Oaktree Court we looked at other options but we found this to be the best both in accommodation and in the lovely staff.
Thank you to all for your time and dedication.

rating of good (17 February 2020) having previously been rated as requires improvement in 2019. I can only say that the home is fortunate that CQC has only carried out a paper review in July 2021 and has decided not to visit. I note the home is lucky not to be selected for inspection this year.
The hotel facilities are acceptable and it is apparent that the nursing home relies on the 'window dressing' to cover its shortcomings in the standard of care they provide. In my opinion, it is probably fortunate for the home, that older people requiring such care are not always the ones wanting to complain.