Care Home Owned by Cuerden Developments Ltd in Lancashire

I visit my dad as regularly as possible and every time I visit Berkeley Village the staff are very welcoming and answer any questions in regards to my dad. They also ask if he needs anything which will improve his residency. They keep me informed of any situations which may occur during my absence which

My cousin was a resident from February 2019 to March 2020. She does have late-onset psychosis and needed emotional support. On a number of occasions, she phoned me to ask the staff to attend her to toilet her as she had used her buzzer with no avail - sometimes waiting over an hour. The kitchen facilities

This care home is understaffed. Buzzers are going constantly and the smell is overpowering. My neighbour was shouted at in front of visitors and told she should be in a mental hospital by one member of staff. She was refused toileting as it was lunchtime and the staff were busy. Staff refused to use

I have been extremely pleased with my choice of care home Cuerden Grange staff treat my mother with courtesy and great care at all times. She is always clean and well presented and smiling which shows she is settled and content. Staff work hard and always take time to acknowledge you answer your concerns

National press coverage of care homes is all about underfunding, staffing levels and poor care standards. Having recently placed my 95 year old mother into Cuerden Grange Residential Home my experience could not have been different. Rooms and common areas are immaculate. The staff are hardworking and

My mum has been a resident at Cuerden Grange for a number of years and in the main she has been settled and happy. However, there has been a massive turnover with regards to the management and staff recently and this has caused her to become insecure and unhappy.
The departure of the well-respected

Some very caring assistants here. A great pity that the activities coordinator is leaving as she has been a fabulous "breath of fresh air".
Mostly happy with the care home but a pity that the current, cosy, well-ventilated lounge will be changing soon, as the previous room (now dining) was totally

Residents are well cared for by friendly, approachable, hard-working staff. The rooms are kept clean and fresh smelling.
A special mention should be given to the activities coordinator who ensures the residents are kept busy and entertained. Outings are also organised so they get the best out of life.

My great aunt came into Berkeley Village and Cuerden Grange initially for respite but as a family, we are now looking at permanency. The staff have been amazing. Very helpful. My great aunt has settled very well. Love the activities they do. Always very clean and always made to feel welcome when we

The staff are always friendly and welcoming to visitors. They are kind and caring with residents. The activities co-ordinator is excellent as she tries to encourage all residents to take part in daily activities.

The lunchtime menu would benefit from a little variation as soup and sandwiches daily