Care Homes Owned by Prime Care (GB) Ltd in Merseyside

Special thankyou to 3 specific members of staff.

I recommend Marina Care Home for the quality and commitment of all the staff.

Extremely caring care home, always very attentive, my husband has settled in really well with no issues which makes me feel at ease knowing he is being cared for with due care and attention at all times. I would like to thank all the staff for making me feel welcome whenever I visit especially if they are busy dealing with residents.

She enjoyed all the activities Daffodil put on, and loved having her hair and nails done - we had Mum's 90th birthday last year, and all the staff went above and beyond to give her a day to remember - something Mum's family will always remember. For anyone looking for respite, short/long term care for their loved ones, I would have no hesitation in recommending Daffodil Lodge, they gave Mum a home-from-home environment, her every need was taken care of, they were so considerate of her family also.

I have found some staff very good however far too many agency staff: different companies. Residents with dementia need regular faces and more input from staff without having to be told to carry out activities. Organised activities are very good but staff should be doing more throughout the day.

Wonderful staff. Good food. Very helpful people run the place. Could not ask for better.

Manager passionate about her job and the residents.

Thank you.

My dad has been a resident at Marina Care Home for just over three years and is happily settled. The staff are amazing and make sure Dad is always well cared for. They all go above and beyond to ensure the well-being of all residents and work well together as a team. Dad is shown the utmost dignity and love in his care by all members of the team.

Excellent staff and regular activities and outings for the residents. Highly recommend. My mother is very happy at Marina Care Home.

I am very pleased with the experience and service provided to my mum. She has been a resident since the opening of the home and really is happy here. The staff are great with her and take care of her. I would suggest her room is in need of decorating, this hasn't been touched in her time living there, with the renovation of the top floor it would be appreciated if current residents also got use of the makeover.

My husband has now been in Daffodil Lodge Care Home for seventeen months. The whole team on all levels are very conscientious, helpful, kind and caring, which means so much to know my husband is well looked after in a happy and safe environment.

Due to a poor experience with a previous home, we moved Mum to Daffodil Lodge Care Home on a recommendation. We have been absolutely delighted with the wonderful, homely atmosphere within the home. All the staff treat Mum with the utmost respect, I have also witnessed this with the other residents too. Mum is cared for very, very well. I visit the home very regularly and I am always welcomed in, regardless of time. Mum is always happy to chat with the staff and smiles when she chats with them. Highly recommended!

My husband has been in Daffodil Lodge for five months. Unfortunately, it hasn't worked for him but that is not a reflection on the care he has received. The home is kept spotlessly clean, the laundry service is excellent. My husband had a really nice room. The staff are very caring and have been very supportive. The food is good. Occasionally personal hygiene has been a problem but overall Daffodil Lodge is like a big family and would use it again.

Staff are excellent and always ensure to contact if needed. Care is second to none and staff are welcoming and cheerful whenever we come to visit.

The staff at Daffodil Lodge are wonderful, very professional and kind, caring and makes me feel happy that I know her every need is cared for as though she was at home with me. Words cannot express how happy I am and so grateful to the staff as to how well look after and tend to my wife's every need. Thank you so much.

My husband has been at Marina Care Home, initially for two weeks respite and now is there three days a week using the holiday experience. This is such a wonderful idea as it gives residents and their families the opportunity for a smooth transition into full-time residence with no limit on the time that may take. My husband has settled really well. There is a real family feeling in the home, the staff are wonderful and go above and beyond to make sure every need is met. I cannot thank the Events Ambassador and all the team enough, it has given me a much-needed break and peace of mind knowing my hubby is happy and cared for.

My Mum has been a resident at Marina Care Home for a number of months. She has settled in very well thanks in no small part to the efforts of the staff. They have always been very caring, professional and patient. Marina Care Home is always buzzing with activities with the residents at the heart of whatever is happening, my Mum loves taking part in all the activities and it has been of enormous benefit to her wellbeing. I have regular contact with the Staff all of whom treat me with kindness and respect. I also have regular daily telephone contact with my Mum, this ensures I am kept abreast of all and any changes to my Mums wellness. Since her move to Marina my Mums mental health, well-being and her physical appearance have improved immeasurably for which I am very grateful to the Staff at Marina Care Home. In short, I would have no reservations about recommending its services to others. Often friends request if they can go, as my Mum is "having such a ball" they're jealous

Due to Covid restrictions, I was not able to visit him inside the home until he was on end of life. However, there were times when I could take him out and he enjoyed this and always told me how good the food was. The staff were very helpful and kept me informed of his condition as he had Alzheimer's.

The staff are very caring and attentive. They looked after my elderly mother until the end and the staff could not have done more - they also helped to arrange birthday parties and included the residents in activities over Christmas and the New Year. Such happy memories.