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Care Home Owned by Cheshire Residential Homes Trust in Merseyside

9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Cheshire Residential Homes Trust in Merseyside

Only the locations & reviews in Merseyside for Cheshire Residential Homes Trust are showing below.

View the details of all 3 locations (with 54 reviews) owned by Cheshire Residential Homes Trust

Cheshire Residential Homes Trust Locations in Merseyside (1)

 
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1 Care Home owned by Cheshire Residential Homes Trust in Merseyside
Trepassey

26 Hillside Road, Heswall, Wirral CH60 0BW 

9.7 10 reviews
"Our mum has been resident in Trepassey since October 2024 and, in her own words, "there's nowhere I'd rather be". She's happy, settled and…"   Read all 10 reviews
Location Type Care Home

Trepassey has a homely and professional environment, where older people with care needs can benefit from a service tailored to their personal needs, and an atmosphere based on friendliness and dignity. Care workers are trained to achieve high standards… Read more about Trepassey

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 34 Rooms from £1,180 / week

Cheshire Residential Homes Trust Reviews in Merseyside (10)

9.5
Cheshire Residential Homes Trust has a Group Review Score of 9.5 (9.491) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cheshire Residential Homes Trust must have a Review Score.

Overall Experience

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Review of

Trepassey

from Paul F (Son of Resident) published on 10 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facility with amazing staff.
In the short term ( 4 months so far) my mum has been there i have noticed a significant increase in the social life and overall happiness.
All the staff know her and all treat her as a friend and with respect.
She is very well fed and is happy there .
I'm
sure it's the same for everyone deciding on when the right time is to send them into a home, well it's my total recommendation to use this home as they have been fabulous.
They organise outings, have a hairdresser ! Organise BBQ's which are great fun, it's a true home from home and i am exceptionally grateful to them for my mums happiness and my re-gained independence.

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Review of

Trepassey

from P W (Son of Resident) published on 10 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All good. Good surroundings, gardens kept well, interior decor very good. Excellent lounge for residents. Staff very caring and approachable. What more can I say to get to 200 characters in order to complete the requirements!

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Review of

Trepassey

from A P (Daughter of Resident) published on 10 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Trepassey just under a year ago, as having moderate Alzheimer's meant she could no longer manage on her own. Although she has found it difficult to accept her change in circumstances, from Day 1 she was saying how lovely everybody is there. She continues to sing the praises of all
the staff, the food, the beautiful setting and her room with a view, and she has made a wonderful group of friends who all support each other. Whenever I visit I am made to feel welcome and all the staff are very friendly and genuinely care about the residents. The fact that it is not too big means there is a lovely family atmosphere. There always seems to be something going on to keep the residents entertained and engaged and they also organise trips out such as attending a rehearsal of the Orchestra, a visit to the an Art Gallery, or a trip to a local garden centre. I really feel that my mother is lucky in that she is in the best place possible.

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Review of

Trepassey

from Ian W (Son of Resident) published on 10 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been resident in Trepassey since October 2024 and, in her own words, "there's nowhere I'd rather be". She's happy, settled and exceptionally well cared for.
She had a period of ill health over the Christmas and New Year period and the diligent attentiveness she received from all the staff
and the health professionals who were in ready and regular attendance helped her through to her current much-improved state of health.
She enjoys all the contact she has with the caring staff, regular visitors, outings in the Home's minibus to different places, and all the many activities and special dining events the staff provide for the residents.
We couldn't be more pleased that she was able to move into such a caring, clean and safe environment at just the time of her life when she needed it. We find every member of staff with whom we come into contact unfailingly positive, helpful and happy. Between them all, they have created a really special 'home' in the truest sense of the word

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Review of

Trepassey

from Emma M (Daughter of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Trepassey permanently following a short stay of respite last summer. Immediately she arrived she was welcomed into all the social activities which she loves. She has been on lots of little trips out for lunch, to the cinema and a highlight was a trip to hear a full orchestra rehearsal.
There are lots of fun lighthearted activities on offer. She loves the singers who come in, she takes part in Yoga and other activities which are arranged regularly. So we love that there is variety for her and stimulation which is very important when you have dementia. Social needs are so often neglected in the elderly and that is so not the case at Trepassey. But most of all we love that she is so well cared for, respected and treated with dignity. Trepassey is such a unique and special place for its culture. The staff are warm and welcoming and clearly have a great rapport not only with the residents but also with each other. Best care home you could wish for!

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Review of

Trepassey

from Mary W (Daughter of Resident) published on 3 July 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been absolutely delighted with the standard of care that mum has received. She is always treated with such care and dignity - recently I was impressed with the communication between staff about her lost hearing aids and genuine efforts to find them. Mum lives a full and happy life at Trepassey,
enjoying many of the activities on offer and particularly appreciates the singers. She even gets out on lovely trips from time to time. Thank you so much and keep up the wonderful work.

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Review of

Trepassey

from C M (Son of Resident) published on 23 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 96-year-old mother moved to Trepassey from her retirement flat in early June 2023. She was made to feel welcome from the moment she arrived, settled quickly and from being frail and lacking in appetite is now thriving and eating healthily again. Her smile and 'wit' is restored!
Trepassey feels like
a 5* hotel – every facility available, is spotlessly clean and has a beautiful garden setting with sun terraces. Staff (all staff) are professional in all that they do – but alongside that professionalism, there's always a smile, real humanity, genuine kindness and appropriate humour in their engagement with residents/family/visitors.
I find it a joyful and uplifting experience to visit Mum and to be in such a well-managed and positive-minded environment. Thank you.
I'd be happy to live at Trepassey one day...

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Review of

Trepassey

from H J (Daughter of Resident) published on 15 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Trepassey Care Home for a couple of years now and having moved at 89 from a detached house in a different part of the UK, we were anxious about how she'd adjust to residential life. Trepassey care has been great for her. She can't ever not grumble but the grumbles are so minor
that it keeps her going! The most important asset Trepassey has is its staff without whose cheery nature and obvious fondness for the residents, it wouldn't be quite the same.
I have recommended Trepassey to friends who now also have a family member in the home and like me, are very reassured that their loved one is in good and caring hands.

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Review of

Trepassey

from Peter W (Son of Resident) published on 10 May 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only review what I have seen and been told about by my father who was a resident at Trepassey for just over 2 years. At no time did I or my two sisters, ever have any reservations about the care provided by each and every staff member. To me, the staff (and I mean all staff) felt it was not a
job, but a happy team looking after all the residents' needs, no matter what. I cannot speak too highly of their care, professionalism and kindness. The building was always spotless, nothing was too much trouble for me and my father (who in the latter months could be a little demanding), and above all, they had time for Dad just to talk to him about the old days and to make sure he was comfortable and did not need anything. It did not matter what time of the day I called, there was always a warm greeting from everyone and everyone knew Dad, how he was doing and what he had been doing. That to me meant he was cared for properly by people who cared.

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Review of

Trepassey

from Jillian J (Daughter of Resident) published on 6 May 2021

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Mum was at Trepassey for just over six months and moved there from home when she needed more support for moderate Alzheimers. Based on our experience we would not recommend Trepassey for people with dementia. During her time there Mum became depressed, lost a lot of weight and was barely mobile by the
time she left. Staff numbers seemed low. They were very task-orientated, spending little time with Mum. Staff and managers seemed poorly trained, sometimes confrontational, unsympathetic and generally unwilling to take time to discuss concerns. Specific incidents include lack of clinical and mental care, disregarding her privacy, shouting at her, being unkind, not ensuring she was wearing hearing aids and glasses, not noticing when her wounds needed dressing and refusing to take her back after admission to A&E for a fall even though the hospital were happy to discharge her the same day. Since moving to a new care home Mum has gained over a stone, has regained mobility and is much happier.

Reply from Rachel Tucker, Registered Manager at Trepassey

Thank you for your feedback. We always welcome feedback at Trepassey. We are very sorry you feel you had such a bad experience. This comes as a shock to us as we have never received feedback where anyone else has experienced the same feelings towards Trepassey as you have. Our residents are flourishing and doing very well. We are glad your Mum is happier and doing well in her new home which is more suited to her high dependency needs. Apologies again for not accepting your mum back into Trepassey but this was done in her best interests and this was explained to yourselves at the time. As your mum's dementia and challenging behaviour had progressed at such a quick pace, it was clear that she needed EMI dementia care which unfortunately we cannot offer.

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Cheshire Residential Homes Trust in Cheshire Cheshire Residential Homes Trust in Merseyside

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