Care Home Owned by Cheshire Residential Homes Trust in Merseyside

care, I have told my family that is where I want to be.

sure it's the same for everyone deciding on when the right time is to send them into a home, well it's my total recommendation to use this home as they have been fabulous.
They organise outings, have a hairdresser ! Organise BBQ's which are great fun, it's a true home from home and i am exceptionally grateful to them for my mums happiness and my re-gained independence.

the staff, the food, the beautiful setting and her room with a view, and she has made a wonderful group of friends who all support each other. Whenever I visit I am made to feel welcome and all the staff are very friendly and genuinely care about the residents. The fact that it is not too big means there is a lovely family atmosphere. There always seems to be something going on to keep the residents entertained and engaged and they also organise trips out such as attending a rehearsal of the Orchestra, a visit to the an Art Gallery, or a trip to a local garden centre. I really feel that my mother is lucky in that she is in the best place possible.

and the health professionals who were in ready and regular attendance helped her through to her current much-improved state of health.
She enjoys all the contact she has with the caring staff, regular visitors, outings in the Home's minibus to different places, and all the many activities and special dining events the staff provide for the residents.
We couldn't be more pleased that she was able to move into such a caring, clean and safe environment at just the time of her life when she needed it. We find every member of staff with whom we come into contact unfailingly positive, helpful and happy. Between them all, they have created a really special 'home' in the truest sense of the word

There are lots of fun lighthearted activities on offer. She loves the singers who come in, she takes part in Yoga and other activities which are arranged regularly. So we love that there is variety for her and stimulation which is very important when you have dementia. Social needs are so often neglected in the elderly and that is so not the case at Trepassey. But most of all we love that she is so well cared for, respected and treated with dignity. Trepassey is such a unique and special place for its culture. The staff are warm and welcoming and clearly have a great rapport not only with the residents but also with each other. Best care home you could wish for!

enjoying many of the activities on offer and particularly appreciates the singers. She even gets out on lovely trips from time to time. Thank you so much and keep up the wonderful work.

a 5* hotel – every facility available, is spotlessly clean and has a beautiful garden setting with sun terraces. Staff (all staff) are professional in all that they do – but alongside that professionalism, there's always a smile, real humanity, genuine kindness and appropriate humour in their engagement with residents/family/visitors.
I find it a joyful and uplifting experience to visit Mum and to be in such a well-managed and positive-minded environment. Thank you.
I'd be happy to live at Trepassey one day...

that it keeps her going! The most important asset Trepassey has is its staff without whose cheery nature and obvious fondness for the residents, it wouldn't be quite the same.
I have recommended Trepassey to friends who now also have a family member in the home and like me, are very reassured that their loved one is in good and caring hands.

job, but a happy team looking after all the residents' needs, no matter what. I cannot speak too highly of their care, professionalism and kindness. The building was always spotless, nothing was too much trouble for me and my father (who in the latter months could be a little demanding), and above all, they had time for Dad just to talk to him about the old days and to make sure he was comfortable and did not need anything. It did not matter what time of the day I called, there was always a warm greeting from everyone and everyone knew Dad, how he was doing and what he had been doing. That to me meant he was cared for properly by people who cared.

time she left. Staff numbers seemed low. They were very task-orientated, spending little time with Mum. Staff and managers seemed poorly trained, sometimes confrontational, unsympathetic and generally unwilling to take time to discuss concerns. Specific incidents include lack of clinical and mental care, disregarding her privacy, shouting at her, being unkind, not ensuring she was wearing hearing aids and glasses, not noticing when her wounds needed dressing and refusing to take her back after admission to A&E for a fall even though the hospital were happy to discharge her the same day. Since moving to a new care home Mum has gained over a stone, has regained mobility and is much happier.