Care Homes Owned by Cheshire Residential Homes Trust

And I appreciate my dad can be fussy.

Her wishes are being taken into consideration and the lovely way the staff interact with her is so kind and compassionate.

My mum was a resident at Trepassey for five and half years, following the death of my father. She was already diagnosed with alzheimer's/dementia but was able to join in the numerous daily activities available to residents. The care she received was excellent, the home is beautifully maintained and the decor bright and modern. The staff are a relatively young team throughout, kind and thoughtful , good humoured and we as a family saw them as friends. They kept us informed all the time as and when issues developed, and reported promptly when matters required intervention. Mums room was kept spotless and her laundry always kept clean and well managed. The food is very good and plentiful. Sadly mums needs had become more challenging since Christmas and it was mutually agreed that more specialist dementia care was required, and this has now recently been successfully sourced.

My dad entered Trepassey a few months before his 100th birthday, which he celebrated whilst there. He had previously had two weeks respite there and couldn't wait to return as a full time resident. The level of care was outstanding and the activities and mental stimulation, the best I have seen anywhere. he enjoyed a visit to the art gallery, quizzes, stimulating conversation and excellent musical entertainment. Staff were always ready to chat to with a smile - just wonderful.

I visit my friend approx every 2/52. She is very content, although her immediate family live in Kent. However she made many friends up here as she has lived here on Wirral for approx 50 years. She enjoys walking in the grounds (with walker). Although there are things to join in with, she prefers to be in her room. She says the food is good. Her room is pleasant and she has her own bathroom very important.

The staff are very kind, attentive and very respectful.

I have visited a number of residential and nursing homes, first in my capacity as a volunteer befriender for a charity, then looking for a home for my husband, who had vascular dementia. I have never been in a home like Trepassey, with an atmosphere so similar to being in one's own home. If I need 24-hour care, I have told my family that is where I want to be.

Mum has been living at Upton Grange for several years now and from day 1 the care, love and attention she has been shown has been exceptional. In the early days mum took part in all the activities enjoying the variety on offer, but now unable to do so, she receives one to one care and attention which meets her ability. The staff take great care in making sure she is as happy as is possible.

The management are always available for a quick chat if needed, answer emails very promptly and in general nothing is too much trouble.

I have recommended Upton Grange to friends on numerous occasions and they have felt the same.

I would like to thank everyone for their commitment to all residents in making Upton Grange their home.

All in all a definite 5 stars.

Thank you to all the teams.

She is very happy with all aspects of the care and attention that she receives when she is at Sandiway Manor. She feels safe and cared for and enjoys the time that she spends with the friends that she has made. She.enjoys the various activities and the trips out in the minibus. The food is delicious and plentiful. As her daughter I feel confident that when she is at Sandiway Manor as either a day care user or a respite resident she will be cared for and feel a part of the Sandiway family.

Many thanks to all the staff for their care.

The care received at Sandiway Manor is the next best thing, if living at home is no longer an option. It gives me peace of mind knowing the safety and care provided is second to none and I feel welcome every time I visit, which is nearly every day. All the staff know every resident and their care and patience shines through. I don't visit every day because mum needs me to, its just a home from home where we can continue to make happy memories.

Thank you to all the staff at Upton Grange for the care and attention they provide to my mother. She really enjoys being a resident at the home which she chose to live in despite having designed and had built her own home which she has lived happily in for over 20 years. We both appreciate the care she receives. Thank you.

The staff are all lovely, visiting is very relaxed, and communication is excellent by email (or phone for anything urgent).

They organise outings, have a hairdresser ! Organise BBQ's which are great fun, it's a true home from home and i am exceptionally grateful to them for my mums happiness and my re-gained independence.

All good. Good surroundings, gardens kept well, interior decor very good. Excellent lounge for residents. Staff very caring and approachable. What more can I say to get to 200 characters in order to complete the requirements!

My mother moved to Trepassey just under a year ago, as having moderate Alzheimer's meant she could no longer manage on her own. Although she has found it difficult to accept her change in circumstances, from Day 1 she was saying how lovely everybody is there. She continues to sing the praises of all the staff, the food, the beautiful setting and her room with a view, and she has made a wonderful group of friends who all support each other. Whenever I visit I am made to feel welcome and all the staff are very friendly and genuinely care about the residents. The fact that it is not too big means there is a lovely family atmosphere. There always seems to be something going on to keep the residents entertained and engaged and they also organise trips out such as attending a rehearsal of the Orchestra, a visit to the an Art Gallery, or a trip to a local garden centre. I really feel that my mother is lucky in that she is in the best place possible.

He's also made quite a few close friends who he enjoys spending time with. They also have resident meetings giving them time to air their views. Can't fault Sandiway Manor 10/10 to everyone

We couldn't be more pleased that she was able to move into such a caring, clean and safe environment at just the time of her life when she needed it. We find every member of staff with whom we come into contact unfailingly positive, helpful and happy. Between them all, they have created a really special 'home' in the truest sense of the word