Upton Grange, Macclesfield, Cheshire
Upton Grange, Macclesfield, Cheshire
Upton Grange, Macclesfield, Cheshire

Upton Grange is a charming country house, with a pleasing and spacious interior that is ideal for a comfortable and satisfying retirement.

Beautiful grounds, a summer house and a courtyard are all accessible, while staff are attentive, always available and informed on each client's requirements.

Numerous activities and social events are organised for the benefit of residents, with the provider being dedicated to supporting independent living where possible.

Locally sourced produce supports a good diet.

Group: Cheshire Residential Homes Trust

Person in charge: Julie Sulley (Manager)

Local Authority / Social Services: Cheshire East Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 25 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 25

Rooms with ensuite WC: 25

Weekly Charges Guide: Personal Care Single from £646 (These prices are only a guideline, please contact Upton Grange to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Upton Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Upton Grange has a Review Score of 9 (9.000)

The Review Score of 9 (maximum of 10) for Upton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Upton Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.9 for Upton Grange is calculated as follows: ( (109 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 120 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.1 Points relating to the number of positive Reviews for Upton Grange is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 5 positive Reviews (25 registered maximum number of service users ÷ 5). 3 Reviews ÷ 5 Target = 0.600

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Upton Grange?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Upton Grange

  • Daughter of Resident/Service User
    6
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Relative of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Placing my mother-in-law into care was probably one of the hardest decisions our family had to make. We visited many facilities all with different pros and cons but never did we have that "gut feeling" of this is it! Until that is we walked into Upton Grange set in its own beautiful grounds it has the ambience of an elegant country hotel.
We are full of admiration and praise for the manager and her staff. The care that my mother-in-law receives is outstanding. Great place, lovely room, wonderful home cooked food. Fantastic caring staff.

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Julie Sulley, Home Manager at Upton Grange responded to this review on 07 Dec 2017:

On behalf of myself and the team, I cannot thank you enough for your kind review of our home and for taking the time to contact carehome.co.uk.
Kindest regards

Julie Sulley
Home Manager

My mother entered Upton Grange in May 2017, having been diagnosed with Alzheimers Dementia a few days previously. On first meeting the manager and staff prior to my mother's transfer, I was very impressed by their professionalism and approachable manner. My mother very quickly settled into her new routine and is clearly much happier in this environment. She had quickly formed good relationships with both residents and staff. I have not been disappointed by any aspect of the care that my mother has received so far and can heartily recommend Upton Grange.

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I would like to say a huge thank you to all the staff at Upton Grange for their care and kindness offered to my uncle during his short stay with them. I am only sorry that his needs for nursing care changed so quickly and an alternative home had to be found. The staff even found the time to visit him whilst he was in hospital. I would recommend Upton Grange to anyone looking for a residential home for their loved ones. Thank you to the manager and all the team for their help and support received by the family.

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly and helpful staff, very pleasant surroundings and efficiently run.

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has been here just over 2 months and has felt very welcome and every need has been attended to. Staff are very caring and friendly and efficient. He is vegetarian and the chef has provided tasty and imaginative meals for him. He is soon moving to a larger, just-refurbished room which the manager offered him straight away, which is wonderful for his many books and interests. There are regular activities and visitors to enjoy and he can go out whenever he chooses. The home has also managed all routine GP tests and appointments which is a huge help. all the staff deserve a medal - we are so grateful.

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My dad moved to Upton Grange from North Wales, to be closer to me. Upton Grange is so very different to the home he was in previously: the manager and staff are progressive in their approach to care, encouraging individuals to do as much for themselves as possible and supporting them when they need it. The manager is keen to ENABLE people, which is key to great care. The staff communication with me has been excellent.

It is absolutely critical that my dad gets his medication exactly on time and I am very reassured that the staff at Upton Grange have never seen this as a problem and recognise how important this is to him and me. He has never mentioned his medication once to me since he has been there, which tells me he is getting it on time.

The staff are patient and kind and very caring. I genuinely feel reassured that my dad is safe at Upton Grange.

The house, rooms and grounds are beautiful. I have no regrets at all about placing him at Upton Grange.

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Despite the short time that my mother has been at Upton Grange, both my brother and I are delighted with the place, people and general service found there. It's a difficult time for all concerned in the family and the staff have been more than helpful.
The place itself is lovely, impeccably clean and with a great atmosphere. My mum's appearance has improved greatly and she is always well turned out and smart.
Obviously she's still in a transition period but we are very positive that this is the place for her and we were lucky to find it!

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother previously lived with me and I was lucky to find Upton Grange who gave occasional respite care when it was needed over the past couple of years.
She always settled for her 'holiday' there and was very complimentary of the staff .
Recently as her care needs increased and a room became available we trialed her moving in permanently.
The staff were very understanding of my needs as I transferred her care to them.
She has settled very well and when she came home for Christmas and for the day recently she was happy to return to where she now feels is home.
The staff are always friendly and welcoming, you can visit anytime. The home is very clean and I have been impressed by the way my Mother's needs have been met in a very personalised way.
The food is home cooked on the premises and the dining room and lounges are homely and the gardens delightful.

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Luck only comes in small doses but it certainly called on my sister and I when we had the unenviable task of choosing "the right place" for our mother to spend her twilight years. She entered Upton Grange on the 26th December 2009 and passed away in September 15th 2015. During the five and a half years she spent at Upton Grange the care she received was second to none. The atmosphere is one of "home from home". Her room which overlooked the garden was spacious with en-suite facilities always kept clean and a cheerful place to stay. Homely dining room with excellent chefs- diets catered for, leisure activities provided, hairdresser visiting, with failing health over the last few years they cared for her with compassion. Do not miss an opportunity to view.

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My parents are privileged to be at Upton Grange since it is an exceptional home. As soon as you cross the threshold you are taken into a world of gracious living, with beautiful furniture, fresh flowers, and always a warm welcome from the staff. It really is like a 5-star hotel. My parents are treated with patience, respect and dignity at all times, and their settling-in period was no exception, however difficult the transition from their own home felt to them. Standards are always high, with immaculate levels of cleanliness everywhere, and the food is of the highest standard with lots of home baking and fresh produce. My parents' general health has therefore improved in the six months since they arrived at Upton. If we must mention fees, then the value for money at Upton is amazing, since it is the lowest priced in the area. The staff are never too busy to answer queries or offer reassurance, and I have never seen them understaffed or stressed in any way. There is good liaison with the GP's surgery and they do not hesitate to call the doctor out if they have concerns.

How likely would you be to recommend Upton Grange? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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