Care Homes Owned by Palms Row Health Care Ltd

Mam went in northfields till was ready for her wishes to go into palliative care when we left Monday around 2.30 the desk did inform me she was palliative care but the same day Monday around 6.45 they found her on the floor with head in a pillow she was taken to hospital and died in hospital Tuesday morning I think it was all down to going in this home and as for the palliative care, I wouldn't give them the time of day can't count how many times I phoned them just to be told she wasn't ready to go in palliative care.

A very well run care home with lovely, compassionate staff. My mum was here for 4 weeks intermediate care and was very well looked after. There's an excellent doctor who visits multiple times a week, a very knowledgeable team of physios and a nurse and support staff running each section to a high standard. Thanks for the excellent care and support throughout my mum's stay.

My mother has been a resident in this nursing home since last May. Myself and the rest of our family have found the staff to be very caring and understanding of our mothers needs. She is always happy when we visit. The staff are always understanding, helpful and polite. We could not wish for a better environment for our relative to be cared for.

My mum has been at Northfield for several years and we are happy with her care. The staff are very friendly and always willing to help out. The food is good (although can be a little uninspiring at teatime). My mum's room is warm and clean, although rather small for multiple visitors. This is only a problem on occasions when mum has to stay in bed - normally we are able to visit her in the lounge or dining room (or the conservatory/garden when the weather is good). My mum enjoys the entertainment that is provided regularly and takes part in some of the craft activities. At this difficult stage in her life, Northfield fully meets her requirements.

My Father spent 6 months at Northfield mostly bedbound. I found the staff on the main reception and the desk upstairs to be corteous and helpful when asked. There were times when I had to wait in the corridor whilest they changed soiled clothes and sheets. Most of the time the room was warm and clean, but there were times when there was food on the floor (which felt sticky). The meals themselves were adequate but they were eaten in a constant aroma of urine and faeces. I found the smell overpowering. On several occasions the batteries were missing / changed from the tv remote and clock. I had to provide new batteries as none could be found. My father was left in bed watching the same tv channel for days. Overall my Father's stay was okay, but it could have been much better with a few minor adjustments.

Staff friendly & very caring, always make you feel welcome no matter what time visiting. Always keep in touch with treatment as been given (innoculations & extra medication when needed).

Woefully understaffed. Agency staff have no idea what they're doing. Rooms/building very old and tired - but clean. Residents left for several hours without attention - call button unanswered. Medication and meal times not adhered to. Overall - awful experience. Would not recommend.

The building needs a refurbishment, wooden windows need re varnishing, the carpets need replacing with water proof flooring. The home always smells of urine, short staffed meaning they don't have time to care for people. This is the second floor.

The staff acted professionally tending to my Dad after he passed and helped me and my daughter tremendously. Thank you and can recommend for sure.

Thank you all

Northfield is a Dreadful place. A dumping ground is the best way to describe the place. My friend was discharged from the Hospital for assessment here, definitely avoid as I can't recommend at all.

I just want to thank all the amazing staff who have looked after my mum so well during her very recent almost 6-week stay in an NHS Intermediate Care bed at Westbourne House. Nothing was too much trouble and they went above and beyond to help our family celebrate Mum's 90th birthday in December, giving us exclusive use of the dining room and putting up decorations for a little Afternoon Tea and cake. It was Mum's first experience of being in a care home and although initially she found it hard to adjust, we all know how much better and more mobile she is again after her time spent at Westbourne House and much more able to return home today with community carers and family support. Thanks again for treating our mum as anyone would wish their loved ones to be when they need some extra care and support. We are very grateful.

My mother stayed for a few weeks on intermediate care following a stay in hospital. The staff were compassionate, caring and thoughtful, and tended to her every need. The team leader on red zone was exceptional and lead a team of carers in an excellent manner. My only dissatisfaction was with the GP allocated to this care home, who didn't listen to my concerns or discuss medication changes to my mother, which in the end culminated in an emergency readmission to hospital, but throughout the care staff reacted with true professionalism.

Star Quality: The city woke up to a blanket of snow this morning, with many roads impassable or difficult to drive on. One staff nurse who should have been on a day off saw the weather and immediately set off for work to help, knowing she would be needed. Others struggled in, however, they could get there, to support their vulnerable residents. Commitment above and beyond and representing everything we value about the NHS. Thank you.

My Grandad was admitted here for rehabilitation but unfortunately he went downhill and refused to participate in any rehabilitation and deteriorated. He was refusing food and taking very little to drink despite the staff encouraging and helping him. He became 'challenging' at times but the staff here were so nice to him, he was always clean and well looked after. Unfortunately he sadly passed away but during the time preceding this we were really well looked after as a family, all the staff were really helpful and nothing was too much. We are obviously devastated to lose my Grandad but it gives us a lot of peace knowing that during his last days he was so well looked after and respected by everybody working there, he passed peacefully and in comfort thanks to all the staff looking after him.

Within that short time, my mother was treated with dignity and respect. On her last day we were also treated accordingly and what we needed to do next was carefully explained.

I am sure that she had a longer and happier life than she would have in her own home.

The last time my poor nan was well enough to have a conversation and eat a proper meal was the day before she was sent from the hospital to this God-forsaken hell hole. The evening she arrived there she rang my mum to tell her she had fallen. The next day we got to her we found her completely out of it, she hadn't been out of bed and she hadn't eaten a thing all day. She was unresponsive and clearly in a lot of pain with her leg. It took hours for the carers who were on duty that night to admit she had fallen the night before - they were trying to cover it up as they had not followed procedure, and nothing had been recorded. We demanded my poor nan be taken into hospital, this happened 2 days later. We never got to the bottom of what happened but my beautiful nan went rapidly downhill from there. My nan gained her angel wings yesterday. I will never forgive them for the way they treated my poor nan.

My mother wasn't very long at Northlands, she sadly died in September, she was 96 years old, her needs were very demanding but Mum always received good care especially her end-of-life care, I can't thank one staff member in particular enough for the dedicated care she gave to Mum towards the end and the emotional support she gave to me. The communication was excellent from Northlands care staff who always kept me up to date about her condition or any incidents. I shall miss visiting Northlands, I was always received warmly despite their busy schedules.

Had no complaints at all at the care my late father received. All the staff were efficient and friendly. My family and I would like to thank everyone at Northfield for their excellent care.