Average costs per week for care homes owned by Palms Row Health Care Ltd by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by Palms Row Health Care Ltd, based on 1 out of 2 settings.

Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide .

How many Care Homes does Palms Row Health Care Ltd own?

Palms Row Health Care Ltd own 2 Care Homes.

Which Palms Row Health Care Ltd Care Homes have the highest review score?

Northfield Nursing Home & Westbourne House Nursing Home have the highest review score.

Palms Row Health Care Ltd | 2 Care Homes

Review of
Northfield Nursing Home
from C W (Son of Resident) published on 11 August 2025

Submitted via Website • Report

Overall Experience

The building needs a refurbishment, wooden windows need re varnishing, the carpets need replacing with water proof flooring. The home always smells of urine, short staffed meaning they don't have time to care for people. This is the second floor.

Reply from Mark Richards, Care Home Manager at Northfield Nursing Home

Thank you for your review, I can confirm that the windows and floors are currently under review with a view to being replaced. We as a home endeavour to make sure that it is clean and that all due care and attention is given to the residents at all time, with this in mind we are very mindful of staffing levels and always ensure there are enough staff to accommodate the residents needs. As you can appreciate there are times where it may be busier and the staff less visible as are in the residents rooms however they are still available and are doing their upmost to ensure care is given to everyone.

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Review of
Northfield Nursing Home
from Nicola H (Daughter of Resident) published on 23 May 2025

Submitted via Website • Report

Overall Experience

My Dad was admitted into Northfield after a few month's stay in the hospital. Even though he had a good week...he deteriorated rapidly from ongoing long term health issues and unfortunately passed away.
The staff were amazing, nothing seemed too much trouble and my Dad was looked after during his short

stay.
The staff acted professionally tending to my Dad after he passed and helped me and my daughter tremendously. Thank you and can recommend for sure.

Reply from Nicola Richards, Managing Director at Northfield Nursing Home

Condolences to you all on losing your father. Thank you for your kind words regarding the staff it really is appreciated. We will pass on your comments to the team at Northfield.

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Review of
Northfield Nursing Home
from M J (Nephew of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

Following fast track referral from hospital to a nursing home my uncle could not have been placed any better than he was than at Northfield's . The care, compassion and friendship he received there as his condition worsened from his terminal illness was first class and is something that he nor I will

ever forget and will forever by thankful. It is probably unfair of me to single out any staff by name because all of those involved in his day to day care whatever their role played a really important part in making his stay at Northfield's as comfortable and friendly as it was
Thank you all

Reply from Mark Richards, Care Home Manager at Northfield Nursing Home

Thank you for your kind and honest review, to hear your uncle had the care and support he needed right to the end is something we are proud of and your acknowledgment is testament to this . Your thanks will be passed onto all the staff of which will be greatly appreciated, many condolences for your loss and wish you all the best going forward.

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Review of
Northfield Nursing Home
from J M (Friend of Resident) published on 23 April 2025

Submitted via Website • Report

Overall Experience

Northfield is a Dreadful place. A dumping ground is the best way to describe the place. My friend was discharged from the Hospital for assessment here, definitely avoid as I can't recommend at all.

Reply from Mark Richards, Care Home Manager at Northfield Nursing Home

We are saddened to see this review especially after the interactions you had with the staff of which any and all complaints were handled immediately and processes followed to make sure that these would not arise further. Whilst your friend was admitted to our care from the hospital all due care and attention was given to her and her needs with staff facilitating her requests of which there were many. We acknowledged complaints that were made by yourself and followed the correct procedures involving Adult Social Care of whom dismissed the complaints as evidence provided by the home proved they were unfounded and embellished. Throughout your friends stay we as a company were open and transparent and acted with a duty of candour at all times. We take every due care and attention with every resident and make sure that all processes are followed so to see this review is somewhat disheartening to say the least given the thanks that were given by yourself personally to the staff upon leaving.

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Review of
Westbourne House Nursing Home
from Liz B (Daughter of Resident) published on 25 January 2025

Submitted via Website • Report

Overall Experience

I just want to thank all the amazing staff who have looked after my mum so well during her very recent almost 6-week stay in an NHS Intermediate Care bed at Westbourne House. Nothing was too much trouble and they went above and beyond to help our family celebrate Mum's 90th birthday in December, giving

us exclusive use of the dining room and putting up decorations for a little Afternoon Tea and cake. It was Mum's first experience of being in a care home and although initially she found it hard to adjust, we all know how much better and more mobile she is again after her time spent at Westbourne House and much more able to return home today with community carers and family support. Thanks again for treating our mum as anyone would wish their loved ones to be when they need some extra care and support. We are very grateful.

Reply from Nicola Richards, Managing Director at Westbourne House Nursing Home

Thank you for your lovely review, I am so pleased your mum had a good experience.

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Review of
Westbourne House Nursing Home
from Jill G (Daughter of Resident) published on 25 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother stayed for a few weeks on intermediate care following a stay in hospital. The staff were compassionate, caring and thoughtful, and tended to her every need. The team leader on red zone was exceptional and lead a team of carers in an excellent manner. My only dissatisfaction was with the GP

allocated to this care home, who didn't listen to my concerns or discuss medication changes to my mother, which in the end culminated in an emergency readmission to hospital, but throughout the care staff reacted with true professionalism.

Reply from Nicola Richards, Managing Director at Westbourne House Nursing Home

Many thanks for your kind words it really is very much appreciated.

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Review of
Westbourne House Nursing Home
from Katharine R (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Star Quality: The city woke up to a blanket of snow this morning, with many roads impassable or difficult to drive on. One staff nurse who should have been on a day off saw the weather and immediately set off for work to help, knowing she would be needed. Others struggled in, however, they could get

there, to support their vulnerable residents. Commitment above and beyond and representing everything we value about the NHS. Thank you.

Reply from Nicola Richards, Managing Director at Westbourne House Nursing Home

Thank you for kind words it really is appreciated.

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Review of
Westbourne House Nursing Home
from Marie D (Granddaughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

My Grandad was admitted here for rehabilitation but unfortunately he went downhill and refused to participate in any rehabilitation and deteriorated. He was refusing food and taking very little to drink despite the staff encouraging and helping him. He became 'challenging' at times but the staff here

were so nice to him, he was always clean and well looked after. Unfortunately he sadly passed away but during the time preceding this we were really well looked after as a family, all the staff were really helpful and nothing was too much. We are obviously devastated to lose my Grandad but it gives us a lot of peace knowing that during his last days he was so well looked after and respected by everybody working there, he passed peacefully and in comfort thanks to all the staff looking after him.

Reply from Nicola Richards, Managing Director at Westbourne House Nursing Home

Many thanks for your kind words and I am pleased that you had a good experience and you felt your grandad was well looked after. Condolences to you all on your loss.

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Review of
Northfield Nursing Home
from J B (Son of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

My mother was admitted on 24/09/2024 and died on 26/09/2024 (end-of-life care).
On admission, every member of staff introduced themselves and nothing was too much trouble.
Within that short time, my mother was treated with dignity and respect. On her last day we were also treated accordingly and what

we needed to do next was carefully explained.

Reply from Nicola Richards, Managing Director at Northfield Nursing Home

Thank you for your feedback. I am pleased that your mother was looked after well.

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Review of
Northfield Nursing Home
from Alison S (Niece of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience

My aunt received excellent care from everyone involved. They were patient, thoughtful, very kind and professional.
I am sure that she had a longer and happier life than she would have in her own home.

Reply from Nicola Richards, Managing Director at Northfield Nursing Home

Thank you for your feedback I am pleased your aunt received good care.

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Review of
Westbourne House Nursing Home
from Natalie D (Granddaughter of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

The last time my poor nan was well enough to have a conversation and eat a proper meal was the day before she was sent from the hospital to this God-forsaken hell hole. The evening she arrived there she rang my mum to tell her she had fallen. The next day we got to her we found her completely out of

it, she hadn't been out of bed and she hadn't eaten a thing all day. She was unresponsive and clearly in a lot of pain with her leg. It took hours for the carers who were on duty that night to admit she had fallen the night before - they were trying to cover it up as they had not followed procedure, and nothing had been recorded. We demanded my poor nan be taken into hospital, this happened 2 days later. We never got to the bottom of what happened but my beautiful nan went rapidly downhill from there. My nan gained her angel wings yesterday. I will never forgive them for the way they treated my poor nan.

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Review of
Northfield Nursing Home
from Denise A (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My mother wasn't very long at Northlands, she sadly died in September, she was 96 years old, her needs were very demanding but Mum always received good care especially her end-of-life care, I can't thank one staff member in particular enough for the dedicated care she gave to Mum towards the end and

the emotional support she gave to me. The communication was excellent from Northlands care staff who always kept me up to date about her condition or any incidents. I shall miss visiting Northlands, I was always received warmly despite their busy schedules.

Reply from Nicola Richards, Managing Director at Northfield Nursing Home

Many thanks for your warm words. It means a lot getting this feedback and the recognition you gave for the good care your late Mum received. I will pass your kind comments to the staff at the home.

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Review of
Northfield Nursing Home
from P M (Son of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

Had no complaints at all at the care my late father received. All the staff were efficient and friendly. My family and I would like to thank everyone at Northfield for their excellent care.

Reply from Leanne Wright, Administrator at Northfield Nursing Home

Thank you so much for your kind review, we constantly try to make visitors and residents feel welcome and your review clearly acknowledges this. We shall endeavour to maintain a high standard of care for all present and future residents here at Northfield and send our well wishes to you and your family at this time. Kind regards the Northfield Nursing Home Team.

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Review of
Westbourne House Nursing Home
from Lorraine C (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

My mother was admitted to Westbourne House. She was so frail but the staff were amazing. Sadly she never gained enough strength to come home and she passed away. The care home was so clean, and the staff were so friendly. I can't recommend this place enough. If you are looking for a good environment

for your loved one, look no further.

Reply from Mark Richards, Manager at Westbourne House Nursing Home

Thank you, it was an honour to care for your mum. We hope you are all well.

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Review of
Northfield Nursing Home
from Ann M (Daughter-in-law of Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother-in-law moved to Northfield Nursing Home for the last four weeks of her life. The staff on floor two looked after her with love, great care and dignity.
They were always attentive to all her needs.
When we visited, they were always cheerful, very helpful, pleasant and showed great compassion

to all our family.
My mother-in-law, who was confined to bed, with no mental capacity, always looked very clean, comfortable and at peace.
We would like to thank everyone, including reception, housekeeping and catering for everything they did for us.

Reply from The Administrator - Leanne Wright at Northfield Nursing Home

Thank you so much for your kind review, the staff here at Northfield always take pleasure in knowing that their efforts are recognised and appreciated. We will endeavour to maintain the highest standard of care for every resident here and deeply appreciate your kind words. Our deepest sympathies and condolences to you and your family at this time. Kind regards, Northfield Nursing Home Team.

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Review of
Westbourne House Nursing Home
from Fran W (Daughter-in-law of Resident) published on 11 July 2024

Submitted via Website • Report

Overall Experience

My mum was admitted for intermediate care with a view to being able to go back home to live independently.
She was however very ill and died within 2 weeks of her being at Westbourne House.
The GP and all the staff myself and my mum came into contact with were exemplary.
Kindness, professionalism,

respect and dignity were shown always not only to my mum but myself and my family. Nothing was too much trouble. We stayed all the time during her last 3 days and the staff couldn't have been more helpful. Anything they had to make all our lives better we could have.
Exceptional, everyone and we would like to thank you all so very much for everything you did for Mum and all our family we couldn't ask for more.

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Review of
Westbourne House Nursing Home
from Rachael S (Friend of Resident) published on 30 April 2024

Submitted via Website • Report

Overall Experience

My friend stayed for around 4 weeks in intermediate care. Both the nursing and care staff were so lovely and caring. They treated my friend well and kept me informed of any problems. The food was really good, even tempting her small appetite. Visitors were welcomed. I would have no worries recommending

this home if you find yourself needing one.

Reply from Mark Richards, Home Manager at Westbourne House Nursing Home

Thank you, we hope you are all well. It's lovely to see you had a positive experience at Westbourne House.

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Review of
Northfield Nursing Home
from Diane T (Daughter of Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience

The care home provides a safe and professional care for its residents. The food is really good. The staff are caring and friendly. The admin staff are excellent, very organised and helpful. The only thing that could be improved is the amount of activities for the residents. Maybe staff could interact

with residents more by playing games or reminiscing more.

Reply from Annette Grayson, Administrator at Northfield Nursing Home

Thank you for your review. We endeavour to maintain a professional environment at all times which you have kindly noted. We also appreciate your feedback on all our other facilities at Northfield which will undoubtedly be taken on board and if possible, improvements made.

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Review of
Northfield Nursing Home
from Anthony H (Resident) published on 15 April 2024

Submitted via Postal Card • Report

Overall Experience

There is only 1 word to describe my experience at Northfield is unbelievable. THe staff are amazing, they treated my with utmost dignity and kindness. My time here was pleasurable, the staff communicated politely and with a sense of humour. The food was the best I've tasted in years. The rooms were

extremely comfortable and they are kept clean.
I will recommend Northfield to my family and friends.

Reply from Annette Grayson, Administrator at Northfield Nursing Home

Thank you for your outstanding review. This is the ultimate compliment when a service user has taken the time to reflect, comment and submit a review relating to their stay at Northfield. Our staff will be informed and will no doubt be over the moon with such positive comments.
Thank you once again.

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Review of
Westbourne House Nursing Home
from K H (Daughter of Resident) published on 22 February 2024

Submitted via Postal Card • Report

Overall Experience

Westbourne House has cared for my mum very well. The staff have been very attentive and have always been there for Mum when she has needed someone. It was comforting to know that a doctor was on site three times a week. The food was fine and we liked the fact that it was cooked fresh on site. The staff

on reception were absolutely lovely and were always cheerful.

Reply from Nicola Richards, Managing Director at Westbourne House Nursing Home

Apologies for the delay in responding. We are pleased that your mum was well cared for whilst staying with us. Thank you for your lovely feedback it is much appreciated.

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Type of Care Provided	Average Weekly Cost
Residential Care	£1,028
Nursing Care	£1,028
All Care Types	£1,028

Care Homes Owned by Palms Row Health Care Ltd

Palms Row Health Care Ltd Locations (2)

Palms Row Health Care Ltd Reviews (85)

Northfield Nursing Home

Northfield Nursing Home

Northfield Nursing Home

Northfield Nursing Home

Westbourne House Nursing Home

Westbourne House Nursing Home

Westbourne House Nursing Home

Westbourne House Nursing Home

Northfield Nursing Home

Northfield Nursing Home

Westbourne House Nursing Home

Northfield Nursing Home

Northfield Nursing Home

Westbourne House Nursing Home

Northfield Nursing Home

Westbourne House Nursing Home

Westbourne House Nursing Home

Northfield Nursing Home

Northfield Nursing Home

Westbourne House Nursing Home

Awards / Recognitions (0)

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Frequently Asked Questions about Palms Row Health Care Ltd

Costs for care homes owned by Palms Row Health Care Ltd

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