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Care Homes Owned by Palms Row Health Care Ltd in South Yorkshire

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8.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Palms Row Health Care Ltd in South Yorkshire

Only the locations & reviews in South Yorkshire for Palms Row Health Care Ltd are showing below.

View the details of all 2 locations (with 91 reviews) owned by Palms Row Health Care Ltd

Palms Row Health Care Ltd Locations in South Yorkshire (2)

 - Browse 2 Care Homes owned by Palms Row Health Care Ltd in South Yorkshire
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Northfield Nursing Home
2a Roebuck Road, Sheffield S6 3GP 
8.9 57 reviews
Northfield Nursing Home, Sheffield, South Yorkshire
"My mother has been a resident in this nursing home since last May. Myself and the rest of our family have found the staff to be very caring…"   Read all 57 reviews
  • from £1,132 / week
  • 63 Rooms
Location Type Care Home

Northfield is located at Crookesmoor in the heart of Sheffield and is convenient for public transport. This sixty three bed purpose built nursing home offers nursing care and intermediate care over ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Westbourne House Nursing Home
379 Earl Marshall Road, Fir Vale, Sheffield S4 8FA 
8.7 34 reviews
Westbourne House Nursing Home, Sheffield, South Yorkshire
"A very well run care home with lovely, compassionate staff. My mum was here for 4 weeks intermediate care and was very well looked after.…"   Read all 34 reviews
  • 71 Rooms
Location Type Care Home

Westbourne House is located near to the Northern General Hospital and is very convenient for public transport. This seventy one bed purpose built nursing home offers nursing care and intermediate ... Read more

Older Person Care Permanent Care Respite Care
  • Nursing Care

Palms Row Health Care Ltd Reviews in South Yorkshire (91)

8.8

Palms Row Health Care Ltd has a Group Review Score of 8.8 (8.782) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Palms Row Health Care Ltd must have a Review Score.

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Review of

Westbourne House Nursing Home

from Stephen A (Son of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very well run care home with lovely, compassionate staff. My mum was here for 4 weeks intermediate care and was very well looked after. There's an excellent doctor who visits multiple times a week, a very knowledgeable team of physios and a nurse and support staff running each section to a high standard.
Thanks for the excellent care and support throughout my mum's stay.
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Review of

Northfield Nursing Home

from Carol P (Daughter of Resident) published on 26 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident in this nursing home since last May. Myself and the rest of our family have found the staff to be very caring and understanding of our mothers needs. She is always happy when we visit. The staff are always understanding, helpful and polite. We could not wish for a better
environment for our relative to be cared for.
Reply from Mark Richards, Care Home Manager at Northfield Nursing HomeThank you so much for your wonderful review! I shall pass your lovely praise onto the staff as I know they will appreciate it and will always endeavour to maintain the best support to both your mother and family.
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Review of

Northfield Nursing Home

from D C (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Northfield for several years and we are happy with her care. The staff are very friendly and always willing to help out. The food is good (although can be a little uninspiring at teatime). My mum's room is warm and clean, although rather small for multiple visitors. This is only a
problem on occasions when mum has to stay in bed - normally we are able to visit her in the lounge or dining room (or the conservatory/garden when the weather is good). My mum enjoys the entertainment that is provided regularly and takes part in some of the craft activities. At this difficult stage in her life, Northfield fully meets her requirements.
Reply from Mark Richards, Care Home Manager at Northfield Nursing HomeThank you so much for your review we are delighted to hear that your mum has such a good experience here at Northfield, I shall pass on your kind words to the staff at Northfield whom I'm sure will endeavour to maintain helpfulness and friendliness.
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Review of

Northfield Nursing Home

from R B (Son of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My Father spent 6 months at Northfield mostly bedbound. I found the staff on the main reception and the desk upstairs to be corteous and helpful when asked. There were times when I had to wait in the corridor whilest they changed soiled clothes and sheets. Most of the time the room was warm and clean,
but there were times when there was food on the floor (which felt sticky). The meals themselves were adequate but they were eaten in a constant aroma of urine and faeces. I found the smell overpowering. On several occasions the batteries were missing / changed from the tv remote and clock. I had to provide new batteries as none could be found. My father was left in bed watching the same tv channel for days. Overall my Father's stay was okay, but it could have been much better with a few minor adjustments.
Reply from Mark Richards, Care Home Manager at Northfield Nursing HomeThank you for your review and the points highlighted. I can confirm that all flooring is currently being replaced within the home and we have recently had all the windows replaced as well. We do try to maintain a sense of dignity for our residents when it comes to changing so we do ask that people allow this to be done in private for the residents sake. I apologise if no batteries were available at the time however this has been noted and batteries have been available on both floors at the nurses station.
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Review of

Northfield Nursing Home

from K H (Son of Resident) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff friendly & very caring, always make you feel welcome no matter what time visiting. Always keep in touch with treatment as been given (innoculations & extra medication when needed).
Reply from Mark Richards, Care Home Manager at Northfield Nursing HomeThank you for your kind words regarding the staff it really is appreciated, I shall pass on your comments to the team at Northfield.
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Review of

Northfield Nursing Home

from H M (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Woefully understaffed. Agency staff have no idea what they're doing. Rooms/building very old and tired - but clean. Residents left for several hours without attention - call button unanswered. Medication and meal times not adhered to. Overall - awful experience. Would not recommend.
Reply from Mark Richards, Care Home Manager at Northfield Nursing HomeI'm sorry to hear that you feel we are 'woefully' understaffed but I can assure you we have more than adequate staff to tend general nursing needs. There are times where individuals would like more attention than what would be deemed reasonable but we do endeavour to facilitate extra time to residents. The home is currently under refurbishment with all the windows having being replaced over the last couple of weeks. In regards to the medication times not being adhered to we do have time sensitive medications of which we have to adhere to otherwise people would be put at risk. We work closely with onsite Nurses and external doctors to make sure that Medication is given in a timely manner and more importantly correctly of which as a Nursing Home we are inspected on by external bodies also.
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Review of

Northfield Nursing Home

from C W (Son of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
The building needs a refurbishment, wooden windows need re varnishing, the carpets need replacing with water proof flooring. The home always smells of urine, short staffed meaning they don't have time to care for people. This is the second floor.
Reply from Mark Richards, Care Home Manager at Northfield Nursing HomeThank you for your review, I can confirm that the windows and floors are currently under review with a view to being replaced. We as a home endeavour to make sure that it is clean and that all due care and attention is given to the residents at all time, with this in mind we are very mindful of staffing levels and always ensure there are enough staff to accommodate the residents needs. As you can appreciate there are times where it may be busier and the staff less visible as are in the residents rooms however they are still available and are doing their upmost to ensure care is given to everyone.
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Review of

Northfield Nursing Home

from Nicola H (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was admitted into Northfield after a few month's stay in the hospital. Even though he had a good week...he deteriorated rapidly from ongoing long term health issues and unfortunately passed away.
The staff were amazing, nothing seemed too much trouble and my Dad was looked after during his short
stay.
The staff acted professionally tending to my Dad after he passed and helped me and my daughter tremendously. Thank you and can recommend for sure.
Reply from Nicola Richards, Managing Director at Northfield Nursing HomeCondolences to you all on losing your father. Thank you for your kind words regarding the staff it really is appreciated. We will pass on your comments to the team at Northfield.
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Review of

Northfield Nursing Home

from M J (Nephew of Resident) published on 1 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following fast track referral from hospital to a nursing home my uncle could not have been placed any better than he was than at Northfield's . The care, compassion and friendship he received there as his condition worsened from his terminal illness was first class and is something that he nor I will
ever forget and will forever by thankful. It is probably unfair of me to single out any staff by name because all of those involved in his day to day care whatever their role played a really important part in making his stay at Northfield's as comfortable and friendly as it was
Thank you all
Reply from Mark Richards, Care Home Manager at Northfield Nursing HomeThank you for your kind and honest review, to hear your uncle had the care and support he needed right to the end is something we are proud of and your acknowledgment is testament to this . Your thanks will be passed onto all the staff of which will be greatly appreciated, many condolences for your loss and wish you all the best going forward.
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Review of

Northfield Nursing Home

from J M (Friend of Resident) published on 23 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Northfield is a Dreadful place. A dumping ground is the best way to describe the place. My friend was discharged from the Hospital for assessment here, definitely avoid as I can't recommend at all.
Reply from Mark Richards, Care Home Manager at Northfield Nursing HomeWe are saddened to see this review especially after the interactions you had with the staff of which any and all complaints were handled immediately and processes followed to make sure that these would not arise further. Whilst your friend was admitted to our care from the hospital all due care and attention was given to her and her needs with staff facilitating her requests of which there were many. We acknowledged complaints that were made by yourself and followed the correct procedures involving Adult Social Care of whom dismissed the complaints as evidence provided by the home proved they were unfounded and embellished. Throughout your friends stay we as a company were open and transparent and acted with a duty of candour at all times. We take every due care and attention with every resident and make sure that all processes are followed so to see this review is somewhat disheartening to say the least given the thanks that were given by yourself personally to the staff upon leaving.
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Review of

Westbourne House Nursing Home

from Liz B (Daughter of Resident) published on 25 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just want to thank all the amazing staff who have looked after my mum so well during her very recent almost 6-week stay in an NHS Intermediate Care bed at Westbourne House. Nothing was too much trouble and they went above and beyond to help our family celebrate Mum's 90th birthday in December, giving
us exclusive use of the dining room and putting up decorations for a little Afternoon Tea and cake. It was Mum's first experience of being in a care home and although initially she found it hard to adjust, we all know how much better and more mobile she is again after her time spent at Westbourne House and much more able to return home today with community carers and family support. Thanks again for treating our mum as anyone would wish their loved ones to be when they need some extra care and support. We are very grateful.
Reply from Nicola Richards, Managing Director at Westbourne House Nursing HomeThank you for your lovely review, I am so pleased your mum had a good experience.
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Review of

Westbourne House Nursing Home

from Jill G (Daughter of Resident) published on 25 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed for a few weeks on intermediate care following a stay in hospital. The staff were compassionate, caring and thoughtful, and tended to her every need. The team leader on red zone was exceptional and lead a team of carers in an excellent manner. My only dissatisfaction was with the GP
allocated to this care home, who didn't listen to my concerns or discuss medication changes to my mother, which in the end culminated in an emergency readmission to hospital, but throughout the care staff reacted with true professionalism.
Reply from Nicola Richards, Managing Director at Westbourne House Nursing HomeMany thanks for your kind words it really is very much appreciated.
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Review of

Westbourne House Nursing Home

from Katharine R (Daughter of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Star Quality: The city woke up to a blanket of snow this morning, with many roads impassable or difficult to drive on. One staff nurse who should have been on a day off saw the weather and immediately set off for work to help, knowing she would be needed. Others struggled in, however, they could get
there, to support their vulnerable residents. Commitment above and beyond and representing everything we value about the NHS. Thank you.
Reply from Nicola Richards, Managing Director at Westbourne House Nursing HomeThank you for kind words it really is appreciated.
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Review of

Westbourne House Nursing Home

from Marie D (Granddaughter of Resident) published on 17 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandad was admitted here for rehabilitation but unfortunately he went downhill and refused to participate in any rehabilitation and deteriorated. He was refusing food and taking very little to drink despite the staff encouraging and helping him. He became 'challenging' at times but the staff here
were so nice to him, he was always clean and well looked after. Unfortunately he sadly passed away but during the time preceding this we were really well looked after as a family, all the staff were really helpful and nothing was too much. We are obviously devastated to lose my Grandad but it gives us a lot of peace knowing that during his last days he was so well looked after and respected by everybody working there, he passed peacefully and in comfort thanks to all the staff looking after him.
Reply from Nicola Richards, Managing Director at Westbourne House Nursing HomeMany thanks for your kind words and I am pleased that you had a good experience and you felt your grandad was well looked after. Condolences to you all on your loss.
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Review of

Northfield Nursing Home

from J B (Son of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted on 24/09/2024 and died on 26/09/2024 (end-of-life care).
On admission, every member of staff introduced themselves and nothing was too much trouble.
Within that short time, my mother was treated with dignity and respect. On her last day we were also treated accordingly and what
we needed to do next was carefully explained.
Reply from Nicola Richards, Managing Director at Northfield Nursing HomeThank you for your feedback. I am pleased that your mother was looked after well.
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Review of

Northfield Nursing Home

from Alison S (Niece of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt received excellent care from everyone involved. They were patient, thoughtful, very kind and professional.
I am sure that she had a longer and happier life than she would have in her own home.
Reply from Nicola Richards, Managing Director at Northfield Nursing HomeThank you for your feedback I am pleased your aunt received good care.
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Review of

Westbourne House Nursing Home

from Natalie D (Granddaughter of Resident) published on 20 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
The last time my poor nan was well enough to have a conversation and eat a proper meal was the day before she was sent from the hospital to this God-forsaken hell hole. The evening she arrived there she rang my mum to tell her she had fallen. The next day we got to her we found her completely out of
it, she hadn't been out of bed and she hadn't eaten a thing all day. She was unresponsive and clearly in a lot of pain with her leg. It took hours for the carers who were on duty that night to admit she had fallen the night before - they were trying to cover it up as they had not followed procedure, and nothing had been recorded. We demanded my poor nan be taken into hospital, this happened 2 days later. We never got to the bottom of what happened but my beautiful nan went rapidly downhill from there. My nan gained her angel wings yesterday. I will never forgive them for the way they treated my poor nan.
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Review of

Northfield Nursing Home

from Denise A (Daughter of Resident) published on 7 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother wasn't very long at Northlands, she sadly died in September, she was 96 years old, her needs were very demanding but Mum always received good care especially her end-of-life care, I can't thank one staff member in particular enough for the dedicated care she gave to Mum towards the end and
the emotional support she gave to me. The communication was excellent from Northlands care staff who always kept me up to date about her condition or any incidents. I shall miss visiting Northlands, I was always received warmly despite their busy schedules.
Reply from Nicola Richards, Managing Director at Northfield Nursing HomeMany thanks for your warm words. It means a lot getting this feedback and the recognition you gave for the good care your late Mum received. I will pass your kind comments to the staff at the home.
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Review of

Northfield Nursing Home

from P M (Son of Resident) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had no complaints at all at the care my late father received. All the staff were efficient and friendly. My family and I would like to thank everyone at Northfield for their excellent care.
Reply from Leanne Wright, Administrator at Northfield Nursing HomeThank you so much for your kind review, we constantly try to make visitors and residents feel welcome and your review clearly acknowledges this. We shall endeavour to maintain a high standard of care for all present and future residents here at Northfield and send our well wishes to you and your family at this time. Kind regards the Northfield Nursing Home Team.
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Review of

Westbourne House Nursing Home

from Lorraine C (Daughter of Resident) published on 16 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to Westbourne House. She was so frail but the staff were amazing. Sadly she never gained enough strength to come home and she passed away. The care home was so clean, and the staff were so friendly. I can't recommend this place enough. If you are looking for a good environment
for your loved one, look no further.
Reply from Mark Richards, Manager at Westbourne House Nursing HomeThank you, it was an honour to care for your mum. We hope you are all well.
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Awards / Recognitions (0)

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