Westward Care Ltd in West Yorkshire | 5 Care Homes

Review of
Headingley Hall Care Home
from Mark H (Son of Resident) published on 11 February 2026 Submitted via Website • Report

Overall Experience

Dad entered Headingley Hall in February 2023, having previously lived in Barnsley. We moved him up to Leeds as both his sons & family live here, myself living 10 minutes walk away. Dad had dementia & severe hearing loss & mobility issues.

In his first 12 months at Headingley Hall he was able to enjoy

the lovely outdoor spaces & he had his own patio area, as he always enjoyed the sunlight. He was popular with residents & staff, who all really loved him.

As his dementia progressed he spent more time in his room, but was still enjoying the activities in the lounge on his better days. The care team did a great job managing his increased needs & worked well with Adult Social Care & his GP to make sure he was getting the best care possible.

Sadly Dad passed away in January 2026 of dementia, in hospital. I can only thank all the team at Headingley Hall for everything they did for my Dad in the twilight of his life. He is hugely missed not just by us, but by the dedicated staff.

Reply from Anthony Hill, Registered Manager at Headingley Hall Care HomeThank you so much for taking the time to provide us with a review of Headingley Hall. It has been our utmost pleasure to care for and support your father over the past few years, and I know that both our staff and service users have many cherished memories from this time. Your kind feedback is truly appreciated, and I will be delighted to share it with the entire team at Headingley Hall

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Review of
Headingley Hall Care Home
from J C (Daughter of Resident) published on 9 February 2026 Submitted via Website • Report

Overall Experience

I have found all the staff to be welcoming, caring, patient and efficient. I feel my mother was well loved and all her needs were catered for.
The home also embraced the whole family and we always felt part of a large, loving family, always warmly welcomed.
There were always knowledgeable staff available

to reassure us if we had concerns or questions and we were always treated with great respect.

Reply from Anthony Hill, Registered Manager at Headingley Hall Care HomeThank you so much for taking the time to submit this wonderful review. We are delighted to hear of your positive experience and your comments will be shared with all the staff at Headingley Hall.

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Review of
Southlands Retirement Apartments
from Rachel C (Daughter of Resident) published on 2 February 2026 Submitted via Postal Card • Report

Overall Experience

My mother decided to buy an apartment here in May 2025, due to delays in selling her house, she didn't move in until late November. The Southlands team made the process very easy & didn't give us any hassle about the delays. They even allowed Mum to move her things in a week before completion so we

could prepare her flat. Living here over the last few weeks, she seems very happy & comfortable & finds everyone very friendly & helpful & enjoys joining the activities & meeting new friends & neighbours. The family feel it has been very good for her.

Reply from Sharon Earnshaw, Operations Manager at Southlands Retirement ApartmentsThank you for your kind review. Were so pleased to hear that your mother is happy, comfortable, and enjoying life at Southlands. Its lovely to know shes settled in well, made new friends, and feels part of the community. Your feedback means a great deal to us.

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Review of
Southlands Retirement Apartments
from Shirley K (Resident) published on 26 January 2026 Submitted via Postal Card • Report

Overall Experience

I have been here only 1 month. In that time the staff have always been courteous, helpful, willing & friendly. The atmosphere in Southlands is warm & welcoming. The temperature everywhere in the building is warm and cosy, very conducive to rest & sleep. The other residents are pleasant and friendly.

The furnishing & decor are of a very high standard. It is a pleasure to live at Southlands.

Reply from Sharon Earnshaw, Operations Manager at Southlands Retirement ApartmentsThank you for taking the time to share your feedback. It is lovely to hear that you have found the staff welcoming and helpful, and that you feel comfortable and settled at Southlands.

Your kind comments will be passed on, and will be greatly appreciated by the whole team.

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Review of
Headingley Hall Care Home
from Suzanne L (Daughter of Resident) published on 21 January 2026 Submitted via Website • Report

Overall Experience

My mum moved into Headingley Hall December 2022, just as the dementia unit now called Shire Oak was opening. We chose HH due to the very friendly warm atmosphere that made us feel our mum would be very happy there. She was. She moved out in November 2025 due to financial reasons only
The staff were

all very caring and took time to get to know my mum, her likes and dislikes, what she liked to do. Nothing ever seemed too much for the staff to do.
I found the manager and deputy manager very approachable and would listen to any ideas I had as well as answer any concerns I had about my mum. The reception staff were welcoming.
I have always spoken very highly about staff and everything at Headingley Hall, always recommending that it is a home that should be looked at when considering a care home.

Reply from Anthony Hill, Registered Manager at Headingley Hall Care HomeThank you so much for your kind words and feedback you have provided. We are delighted with your comments and the feedback received, which I will certainly pass your comments on to the team.

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Review of
Headingley Hall Apartments
from Nigel L (Son-in-law of Resident) published on 21 January 2026 Submitted via Postal Card • Report

Overall Experience

We cannot fault the care, attention and friendliness of the staff. This does not detract from their professionalism. The premises themselves are spotless and furnished to a high standard. The grounds are well kept. We could not have wished for a better outcome for my mother in law.

Reply from Sharon Earnshaw, Operations Manager at Headingley Hall ApartmentsThank you very much for taking the time to share such positive feedback.

We are delighted to hear that you were pleased with the care, attention and friendliness shown by our team, and that this was delivered alongside a high level of professionalism. It is also lovely to know that you found the premises and grounds to be of such a high standard.

Your comments mean a great deal to us and have been shared with the whole team, who will be very encouraged to know the positive impact they have had. We are pleased that we were able to achieve such a good outcome for your mother-in-law.

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Review of
Headingley Hall Care Home
from Carolyn B (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

My sister and I are delighted with the care, comfort, welcome and services provided for residents and visitors alike. The common areas and gardens are beautiful and well-maintained and the staff always stop to greet residents there, as well as checking on them frequently if they are in their rooms.

Communication with family is efficient and quick and the admin/managment team is clearly very effective, while the are staff are patient and kind. There is a wide range of activities and trips as well as birthday celebrations. I am looking forward to visiting my mother there over Christmas.

Reply from Anthony Hill, Registered Manager at Headingley Hall Care HomeThank you so much for taking the time to submit this wonderful review. Its our pleasure to continue to support your mother within our service. We appreciate your kind words, and I will share them with the team here at Headingley Hall.

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Review of
Headingley Hall Care Home
from Michele M (Wife of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

My husband spent 5 days in respite just before Xmas. It was a very difficult decision for myself to let him go but during a visit I was reassured by how friendly, welcoming and understanding the staff were. First impressions were very good. Headingley Hall is spotlessly clean, with a warm, inviting

atmosphere. The staff couldn't have been any nicer and after visiting several care homes, this was by far the nicest. If my husband needs respite in the future, I wouldn't hesitate to let him stay there again.

Reply from Anthony Hill, Registered Manager at Headingley Hall Care HomeThank you so much for your time to provide us with your feedback regarding the respite care stay and for taking the time to leave us a review. I'm glad we reassured you with such a difficult decision. I appreciate your comments and have shared them with the rest of the team. If required, we look forward to welcoming your husband to the service again. We wish you both well in the future.

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Review of
Headingley Hall Care Home
from S S (Sister of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

My brother who has Parkinson's and a learning disability was exceptionally well cared for during his five months stay at Headingley Hall.
The staff were exceptionally caring and certainly went the extra mile to accommodate his needs.
When he left the home his health had improved considerably, because

of all the staffs care and expertise.

Reply from Anthony Hill, Registered Manager at Headingley Hall Care HomeThank you so much for taking the time to provide us with a review of Headingley Hall. It was our pleasure to continue caring for and supporting your brother. I have shared your comments with the entire team.

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Review of
Headingley Hall Care Home
from Martin G (Son of Resident) published on 14 January 2026 Submitted via Website • Report

Overall Experience

My mother went into Headingley Hall just over 4 years ago. She loved it there as she knew she was safe and was looked after 24 hours a day. The staff were amazing and my mum loved them all and the staff loved my mum.
They all went above and beyond for her care and I am so gratefull to all the staff.

Reply from Heven Eyob, Registered Manager at Headingley Hall Care HomeThank you so much for taking the time to provide us with a review of Headingley Hall. It has been our utmost pleasure to care for your mother over the past four years, and I know that both our staff and service users have many cherished memories from this time.
Providing a safe and supportive environment is always our priority, and most importantly, ensuring that your mother's needs were met effectively. Your kind feedback is truly appreciated, and I will be delighted to share it with the entire team at Headingley Hall.

Best wishes to you and your family, and we wish you a very happy New Year.

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Review of
Headingley Hall Care Home
from Jayne F (Daughter of Resident) published on 12 January 2026 Submitted via Website • Report

Overall Experience

My mum aged 91 never wanted to go into a care home and until August 2025 we managed to keep her living independently.After a number of falls mum went into Headingley Hall for 6 weeks respite care and the care she received was second to none it resulted in us deciding she would become a permanent resident.When

we first visited the thing I noticed was the warm welcome from reception staff and also the fact it smelt clean and fresh,not of urine (something I have noticed in other homes).The staff are all very professional and treated the residents with respect helping them to maintain dignity at all times.
The meals are cooked on the premises with a choice of menu,there is a daily entertainment programme and three lounge areas where residents and family can sit overlooking the lovely gardens with outdoor seating for warmer weather.
Mum had a lovely ground floor room,kept spotless by the housekeeping team.
I can recommend Headingley Hall to any family needing a care home for a loved one

Reply from Anthony Hill, Registered Manager at Headingley Hall Care HomeThank you so much for taking the time to submit this wonderful review. We are delighted to hear of your positive experience while your mum was in our care. I have passed on your comments to all the staff at Headingley Hall.

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Review of
Headingley Hall Care Home
from L M (Daughter of Resident) published on 6 January 2026 Submitted via Website • Report

Overall Experience

I had to make the difficult decision to find a care home for my dad six months ago, and was really worried about how he'd settle in and how well he'd be looked after. Six months in, it's like a huge weight has been lifted and I can be a daughter again, rather than a carer. I know my dad is safe and

well looked after - he's always clean and smartly dressed. The staff are lovely - I chose Headingley Hall partly because so many of the staff have worked there for a long time and they really do seem to care about the wellbeing of their residents. There are daily activities - dad really enjoys the singing and cinema trips. Communication with the home is excellent - I enjoy getting the weekly updates, and if the staff have any concerns they contact me straight away. They've taken the time to get to know dad as a person and accommodate his interests. The food is fantastic and served in a lovely communal dining room. Whenever I go to visit I always feel welcome - it was the right move for us.

Reply from Heven Eyob, Registered Manager at Headingley Hall Care HomeGood Afternoon, Thank you so much for your kind words and feedback you have provided. It is our pleasure to continue caring for your father and seeing him flourish in the service, building relationships with staff and other residents. I will be pleased to share your positive comments with all staff at Headingley Hall. We look forward in continuing to deliver high standard of care that meets your father' s needs at Headingley Hall. Best wishes for the year 2026!

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Review of
Headingley Hall Care Home
from Stuart A (Respite Resident) published on 22 December 2025 Submitted via Postal Card • Report

Overall Experience

After arriving from hospital on the 2nd Nov, I didn't know what to expect, never having had respite care in the past. I needn't have worried since I was treated with the utmost respect and compassion by all of the staff, residents and those like myself receiving treatment. Headingley Hall is a beautiful

building, and I knew it generally receives an outstanding rating, and rightly so; I would have no qualms of returning at some late date.

Reply from Heven Eyob, Registered Manager at Headingley Hall Care HomeThank you so much for your time to provide us with your feedback regarding the respite care stay and for taking the time to leave us a review. Your comments are very much appreciated and will be shared with all staff at Headingley Hall who miss you dearly. We look forward to welcoming you to the service again in the near future. Wishing you the very best wishes for the year 2026.

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Review of
The Cedars
from Chris L (Son of Resident) published on 16 December 2025 Submitted via Postal Card • Report

Overall Experience

Overall, the service at the Cedars is good. Just one concern is that when you call to check on a resident's condition, the phone is answered, then just put through to the 'office'. Sometimes it just rings and rings. I often put the phone down. I appreciate the great job your staff are doing, but at

times it is quite frustrating.

Reply from Sarah Hutchinson, General Manager at The CedarsThank you for taking the time to share your feedback with us Chris L. We truly appreciate you completing the review, and take on board your comments
We understand your frustration and the phone system and internet are currently being upgraded

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Review of
Headingley Hall Care Home
from B D (Husband of Resident) published on 11 November 2025 Submitted via Website • Report

Overall Experience

The care and compassion shown to my wife by every member of the Headingley Hall care family has been second to none. The friendliness and acceptance of all the residents is a real joy to behold. I visit almost daily and I can see that every resident is regarded as an individual. They are spoken to,

listened to and cared for in a way that would be difficult to match within any other care organisation. I chose this care home through reputation which has always been second to none.

Reply from Heven Eyob, Registered Manager at Headingley Hall Care HomeThank you so much for taking the time to submit this wonderful review. We are delighted to hear of your positive experience and your comments will be shared with all the staff at Headingley Hall. With warmest regards.

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Review of
The Cedars
from Jane W (Wife of Resident) published on 4 November 2025 Submitted via Postal Card • Report

Overall Experience

Can only fill this in as best as I can, as the person this is for Alzheimer's.
Not seen his room.
Activities, don't know if he does any.

Reply from Sharon Earnshaw, Operation Manager at The CedarsThank you so much for your kind review. Your comments will be passed on to our Team. We look forwards to welcoming your Husband back.

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Review of
The Cedars
from K P (Wife of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

My review is summed up in all the boxes below.

Reply from Sharon Earnshaw, General Manager at The CedarsThank you for taking the time to share your feedback with us. We truly appreciate you completing the review, and your comments will be shared with our team to ensure we continue providing the highest standard of care and support.
If you would like to discuss or elaborate on how we can improve, we would be delighted to hear from you. Please dont hesitate to contact me directly at your convenience.

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Review of
Headingley Hall Care Home
from C N (Nephew of Resident) published on 17 October 2025 Submitted via Website • Report

Overall Experience

Care of my aunt seems very good and she was recently, successfully, shepherded through a Covid infection. The staff seem kind and alert and my aunt enjoys going on trips out which seem sell organized and quite frequent. Communications with the family and visitors is excellent. We are very pleased

to have found Headingley Hall Care Home.

Reply from Heven Eyob, Registered Manager at Headingley Hall Care HomeThank you for taking the time to provide this review. We are delighted with your comments and the feedback received which I will certainly pass your comments on to the team. With warmest regards.

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Review of
Pennington Court Care Home
from J H (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report

Overall Experience

I would highly recommend Pennington court as my mum stayed for one week respite care ! The staff were very professional and we were invited and shown round the building first and the rooms ! A care plan was then put in place . Mum was made welcome and I felt very happy leaving her in their care .

Reply from Sharon Earnshaw, Operations Manager at Pennington Court Care HomeThank you so much for your words and for taking the time to share your experience. We're pleased to hear that your Mums stay was positive. It means a great deal to the team to know that their efforts are making a real difference.

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Review of
Headingley Hall Care Home
from Geoffrey G (Husband of Resident) published on 27 August 2025 Submitted via Website • Report

Overall Experience

The dementia team took over seamlessly when I was no longer able to care of my wife at home. Their dedication and care in a challenging environment goes beyond a star rating. What is pleasing is the extra provision of activities and stimulation which extends the boundaries beyond the confines of the

dementia suite.

Reply from Elaine Yechezkel, Senior Administrator at Headingley Hall Care HomeThank you so much for taking the time to leave your review. We feel privileged that you had made the decision to move your wife to Headingley Hall and to have trusted us to care for her. We really appreciate your kind words which will be passed on to our team.

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Care Homes Owned by Westward Care Ltd in West Yorkshire

Westward Care Ltd Locations in West Yorkshire (5)

Westward Care Ltd Reviews in West Yorkshire (183)

Headingley Hall Care Home

Headingley Hall Care Home

Southlands Retirement Apartments

Southlands Retirement Apartments

Headingley Hall Care Home

Headingley Hall Apartments

Headingley Hall Care Home

Headingley Hall Care Home

Headingley Hall Care Home

Headingley Hall Care Home

Headingley Hall Care Home

Headingley Hall Care Home

Headingley Hall Care Home

The Cedars

Headingley Hall Care Home

The Cedars

The Cedars

Headingley Hall Care Home

Pennington Court Care Home

Headingley Hall Care Home

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