The Fisher Care Group in West Yorkshire | 1 Care Home

Review of
Bridge House Care Home
from Patricia D (Wife of Resident) published on 5 January 2026 Submitted via Postal Card • Report

Overall Experience

My husband as been on Bridge House for over 2yrs, and I am very pleased with the care he gets and they allso care for me

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeIt means a great deal to the whole team to hear that you are very pleased with the care your husband receives. Supporting families, as well as residents, is very important to us, so it is especially kind of you to say that you feel cared for too. Having your husband with us for over two years is a real privilege, and your continued trust in Bridge House is truly appreciated. Your feedback will be shared with the staff, as comments like yours really boost morale and remind everyone why their work matters. Thank you again for your kind words; please do always feel free to speak to the manager or team if there is ever anything more we can do for you or your husband.

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Review of
Bridge House Care Home
from J B (Daughter of Resident) published on 2 January 2026 Submitted via Website • Report

Overall Experience

My Father was a resident in Bridge House for 1 year and 10 months. He was well cared for and very comfortable. Bridge House was perfect for us because of the caring and considerate staff. They were absolutally wonderfully and gave so much compassion and dignity to my Dad and other residence.
Also the

cleanliness of the rooms and facilities, always clean, always smelling like it had just been spring cleaned.
My Mum had been in the same carehome a year before. She was transfered there from another care home and arrived not able to walk, some what messy and within a week or so she had been encouraged to walk and was being showered or washed each day, always with dignity and compassion. I cannot thank the staff enough, from managers, to carers, to cooks and cleaners for their hard work and dedication. You do not always get the appreciation from these somewhat confused residence but their families are full of gratitude for the work you do. Thank you.

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you so much for taking the time to share such a thoughtful and detailed review of Bridge House and the care your Mum and Dad received. Your words mean a great deal to the whole team and will be shared with staff across all departments. It is wonderful to hear that your Dad felt well cared for and comfortable during his 1 year and 10 months at Bridge House, and that the home felt like the right place for your family. Hearing that staff showed compassion and dignity to both your Dad and other residents really reflects the values the team work hard to uphold every day. Thank you also for noting the cleanliness and fresh feel of the rooms and facilities, which is a key part of helping residents and families feel relaxed and at home. The housekeeping team will be especially pleased to know their work made such a positive impression.

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Review of
Bridge House Care Home
from E S (Granddaughter of Resident) published on 30 December 2025 Submitted via Website • Report

Overall Experience

Staff are always happy and friendly. If we have any questions or queries nothing is too much trouble, which has made the process of getting my grandma situated at Bridge House a lot easier that we thought it would be. It's not been an easy transition for my grandma but it has been made a little less

stressful by the wonderful facilities and care that all the staff members show.

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you so much for your lovely feedback and for taking the time to share your experience. It means a great deal to everyone at Bridge House to know that the team has helped make a difficult transition a little easier for your grandma and your family. We know how emotional and uncertain it can feel when a loved one moves into a care home, so hearing that staff have been happy, friendly and always on hand to answer questions is incredibly reassuring. The team work very hard to provide supportive care and a welcoming environment, so your comments about the wonderful facilities and the care shown to your grandma will be shared with them and very much appreciated.

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Review of
Bridge House Care Home
from Diane W (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

Our Dad was Bridge House until sadly he passed away in June 2019
So, when it became clear in March 2020 that Mum could no longer live at home on her own, we were so pleased that she was able to move into Bridge House
Whilst she has been at Bridge House, Mum has always been treated with kindness

and respect by the wonderful, helpful and friendly staff - nothing is too much trouble for them.
The attention to detail at Bridge House is amazing, it looks and feels like a five star hotel, Mum's bedroom is always kept spotless and feels homely, with beautiful modern furnishings - however, it is the caring staff that makes this such a lovely place to stay.
We can visit at anytime and are always made very welcome
For Mums 90th the home organised a little party for Mum, and then with the help of Tracy, Chloe and other members of the team we had another get together that weekend in the "pub" for family members and friends which was very special - I would definitely recommend Bridge House

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you so much for your thoughtful message and for sharing your family's experience with us. It was a privilege to care for both your Dad and your Mum, and we're truly touched by your kind words about our team. Everyone here takes great pride in making Bridge House a welcoming, comforting home for our residents and their families.
We're so pleased that you felt supported and that your Mum's 90th birthday celebrations were special - occasions like that mean a great deal to us too. Thank you again for your lovely recommendation and for being part of the Bridge House family. I will pass these kinds words on to the staff team

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Review of
Bridge House Care Home
from Philip W (Son of Resident) published on 22 December 2025 Submitted via Website • Report

Overall Experience

My mother has been in the care of the home for nearly 6 years and throughout that time the care she has received has been fantastic.
My mother went into the home in March 2020 and has received the very best care during her stay there. Nothing is too much trouble for the staff at the home and everyone

really tries hard to make sure all the residents are well looked after. This even extended to holding a 90th birthday party for mum so we could all join her and celebrate the mile stone event.
I cant recommend Bride House enough they have been superb.

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you so much for your wonderful words and for taking the time to share your experience. Its been a real privilege caring for your mum over the past six years. Knowing that you and your family feel supported and happy with the care we provide means a lot to the whole team. The staff will be thrilled to hear your kind feedback they always enjoy celebrating special milestones like your mums 90th birthday! Thank you again for your recommendation and for being part of our Bridge House community.

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Review of
Bridge House Care Home
from D F (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report

Overall Experience

From the moment Mum arrived at Bridge House we knew as a family that this was the most amazing place for her to be. From the management team to every single member of staff they were so focused on Mum and her needs. As a family we are absolutely delighted and 100% satisfied with every aspect of Mums

care. The staff re a massive asset to Bridge House, we would highly recommend to anyone who finds themselves in need of care for a loved one. Thankyou for everything so far.

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you so much for your kind words. It means the world to us to know that your mum feels comfortable and well cared for here at Bridge House. The team truly care about every resident and take great pride in making the home a happy, supportive place for everyone. We really appreciate your recommendation and will continue doing our very best for your mum.

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Review of
Bridge House Care Home
from Katherine H (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been at Bridge House Care Home for just over 2 years but has now sadly passed away.
The kindness and compassion that she has received whilst being cared for by the staff has been excellent.
I would recommend Bridge House to anyone who has to put their loved one in to care.

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeIt has been a privilege to have cared for your mum over the past two years, and we are truly grateful for your kind words. The team will be touched to know their care and compassion made a difference. Thank you for taking the time to share such thoughtful feedback.

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Review of
Bridge House Care Home
from Ruth C (Daughter of Resident) published on 9 October 2025 Submitted via Postal Card • Report

Overall Experience

My father couldn't cope on his own anymore even with carers help. I spoke with the management and they offered Dad an immediate room which was a big relief for myself and my brothers. Tok Dad a while to settle but now he feels very much part of the home. The staff have been so helpful to me and my Dad.

Would recommend to anyone.

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you for sharing such heartfelt words. It's wonderful to hear that your dad has settled in and feels part of our home - that truly warms our hearts. We know how important this transition can be for both residents and their families, and we're so glad we could bring comfort and peace of mind to you and your brothers. Your dad is a treasured part of our community, and we'll continue to care for him with the kindness, respect, and warmth he deserves. I will share your kind words with the team.

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Review of
Bridge House Care Home
from T H (Daughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report

Overall Experience

From the moment I stepped in to enquire about a room for Dad at Bridge House, I knew it was where I wanted him to be despite looking at other care homes and being nudged in other directions, it was the nearest thing to "home" as could be. The first member of staff I dealt with to the very last were

welcoming, caring and always made time to answer any queries. Dad was as happy as could be in his last year of life, he never lost his sparkle in his eyes, Dad had a short stay in hospital before he passed away at Bridge House in very caring surroundings; Dad and family were treat in dignified manner

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you so much for taking the time to share such touching words about your experience with Bridge House. We feel honoured that you chose us to care for your dad and are truly humbled to know that you felt at home from the very first visit. It means a great deal to our team to hear that your dad was happy, and well-cared for while at Bridge House. We understand how important these moments are for both residents and their families, and we are glad that you felt supported, respected, and treated with dignity throughout. Please accept our heartfelt condolences for your loss, and our deepest thanks for entrusting us with your dad's care in such a precious chapter of his life. We lovely review will be passed on to the team.

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Review of
Bridge House Care Home
from E W (Son of Resident) published on 25 July 2025 Submitted via Postal Card • Report

Overall Experience

From our first viewing, we knew Mum's needs would be catered for. From the maintenance staff, cleaners, ward sister to reception staff, nothing is too much trouble. They are all so polite and caring. They really know their jobs here! We left Mum in their capable hands with no doubt what so ever that

she would be safe and well looked after. They kept us informed continually about Mum's health changes.
Bridge House is a care home that other care homes need to take lessons from.

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you so much for your wonderful feedback. We are truly grateful for your kind words and are delighted to hear that you felt reassured from your very first visit. Our team at Bridge House is dedicated to providing the very best care, and it's heartening to know that their hard work and compassion made you and your mum feel supported and safe. Your comments are greatly appreciated and will be shared with all our staff. Thank you for trusting us with your mum's care - it was a privilege.

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Review of
Bridge House Care Home
from Margaret S (Daughter of Resident) published on 21 July 2025 Submitted via Website • Report

Overall Experience

My Mum has been at Bridge House Care Home for a month moving there following a stay in hospital after a fall, It was a big decision to move care homes but one that I am glad we have made. The time spent by the staff getting to know my Mum and understanding her needs has been amazing. There is a lovely

atmosphere and genuine kindness. My Mum is enjoying the many activities. I feel very comfortable visiting and it is lovely to be able to sit in the communal areas with my Mum. It was my Mums birthday and we were able to visit as a family with her grand children and great grand children using the day room and the bar area making it a special occasion. The weekly coffee mornings are a good opportunity to have a chat and get to know the other relatives visiting residents. She has a lovely room and it is kept immaculate and clean. My Mum does not have the best appetite but is eating very well. Its a huge decision to have to move a relative into care but so grateful for Bridge House.

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeIt's wonderful to know that your Mum settled in well, enjoying the activities, and making the most of our communal areas with you and your family. We always strive to create a warm and welcoming environment where our residents feel at home and their families feel at ease.We're especially pleased to hear that your Mum's birthday was a special occasion and that you were able to celebrate together with your family. Creating happy memories and supporting meaningful connections is at the heart of everything we do.Thank you for recognising the efforts of our staff in getting to know your Mum and ensuring her needs are met. Your comments about the cleanliness of her room and her enjoyment of meals and coffee mornings mean a great deal to us.

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Review of
Bridge House Care Home
from Jill M (Daughter of Resident) published on 30 June 2025 Submitted via Postal Card • Report

Overall Experience

My Mother recently spent four weeks at Bridge House - initially for respite due to my impending holiday but with a view to staying permanently. After looking around at Bridge House I was happy for my Mum to go although she was a bit reluctant. I told her she would be well looked after and cared for.

However, what I was shown was not what she got and on our return from holiday, I was horrified by what I saw. There was a total lack of care and attention and my Mum was deteriorating rapidly. We got her out as soon as we could. Due to her traumatic time at Bridge House it took her a while to settle at her new Care Home but she is now doing really well and I feel I have got my Mum back
again.

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you very much for sharing your experience regarding your mother's recent stay at Bridge House. We are deeply sorry to hear of your concerns and the distress that this situation has caused you and your family. The welfare and dignity of our residents are always our top priority, and feedback such as yours is very important to us.We take all comments and complaints seriously and have robust procedures for reviewing any concerns that are brought to our attention. In light of your feedback, we have completed a full internal review to understand what happened and where we may have fallen short, as we strive to continually improve our standards of care. Please be assured that we would welcome the opportunity to discuss your individual concerns more fully in person or by telephone, and we invite you to contact the registered manager directly at the home. We are pleased to hear that your mother is now doing well and wish her all the best for the future.

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Review of
Bridge House Care Home
from Adele H (Wife of Resident) published on 5 June 2025 Submitted via Website • Report

Overall Experience

The staff at Bridge House Care Home have been amazing from day one. We have been made to feel so welcome and it's like a family here.
My husband has had fantastic care from the start and nothing is too much trouble for them to sort.
The kindness of the staff is second to none not only for the resident

but for all the family members too.
I would highly recommend this care home to anyone looking for care for a family member .

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you so much for your kind words and heartfelt feedback. We are truly delighted to hear that you and your husband have felt so welcome and supported at Bridge House Care Home. Our team is dedicated to providing compassionate care not only to our residents but also to their families, and it means a great deal to know that this has made a positive difference for you.It's been a pleasure to be part of your family, and your recommendation is greatly appreciated. We are grateful to have you as part of our Bridge House family. If there is ever anything more we can do to support you or your husband, please don't hesitate to let us know.I will pass your lovely review onto the care team at Bridge House Care Home.

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Review of
Bridge House Care Home
from Kenneth T (Son of Resident) published on 3 June 2025 Submitted via Postal Card • Report

Overall Experience

Having made the inevitable decision that my mother now needed full time care I visited several care homes.
Bridge House stood out especially with the modern building purposely built for a care home.
Fortunately there was a vacancy and we were able to bring several items from mums home to make her

room feel homely.
The management and staff have been absolutely brilliant. They have not been able to do enough for my mother and have been very supportive to myself.
Mum gets involved in the entertainment programme and afternoon teas. Mums birthday was made especially specially by the team at Bridge House.
Thanks everyone for everything.

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you so much for sharing your heartfelt experience. It's clear how much thought and care went into choosing the right place for your mum, and we're delighted that Bridge House has lived up to your expectations. We're especially pleased to hear that the team has been so supportive to both you and your mum, and that she's enjoying the activities and special occasions. Your kind words about our staff and the care provided mean a great deal to usthey are dedicated to making every resident feel valued and supported.Thank you again for your positive feedback. If theres ever anything more we can do for you or your mum, please dont hesitate to let us know.

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Review of
Bridge House Care Home
from P T (Wife of Resident) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been on floor 3 at Bridge House coming up to 2 years and is unable to walk due to his dementia. He is bedbound and is repositioned several times a day. The carers work hard and one so kind and understanding to his needs. His skin is very sensitive and easily breaks into sores. His room

is spotless. His clothes and bedding go to the laundry and returned within 24hrs. His meals are plenty & solved by management quickly. I feel very comfortable leaving my husband in their hands when I go home each day.

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Review of
Bridge House Care Home
from L T (Daughter of Resident) published on 30 April 2025 Submitted via Postal Card • Report

Overall Experience

I am incredibly grateful for the exceptional care my mum received at Bridge House over the last 6 years. From day one, the staff demonstrated genuine kindess, compassion and professionalism. They took the time to understand her individual needs and ensured she felt comfortable and valued. The facility

was always clean, warm and welcoming, with a homely atmosphere that put both mum and family at ease.

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you so much for your heartfelt message. It means a great deal to all of us at Bridge House to know that your mum felt comfortable, valued, and well cared for during her time with us. Our team is dedicated to providing compassionate and personalized support, and your kind words are a wonderful recognition of their efforts. We are truly grateful for the trust you placed in us and are glad that both your mum and your family felt at home here. Please accept our warmest wishes and thanks.

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Review of
Bridge House Care Home
from Cathy M (Sister of Resident) published on 24 April 2025 Submitted via Postal Card • Report

Overall Experience

The staff at Bridge House are special. They have all done their very best to provide excellent care for my sister. They work incredibly hard and go above and beyond to personalise the care and give it with compassion, respect and a sense of humour. The slogan for Bridge House is 'kindness lives here',

it certainly does.

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you so much for your heartfelt feedback. It means a great deal to our team to hear that their dedication and compassion have made such a positive difference for your sister and your family. At Bridge House, we truly believe that "kindness lives here," and we are committed to providing personalised care with respect, humour, and warmth every day. Your recognition of our staff's hard work and the individual attention they give is deeply appreciated and will be shared with the whole team. Thank you again for your kind words and for trusting us with your sister's care,

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Review of
Bridge House Care Home
from I W (Husband of Resident) published on 15 April 2025 Submitted via Postal Card • Report

Overall Experience

Extremely good. Would highly recommend.

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeThank you for sharing your positive feedback! If you'd like assistance with anything or have questions, feel free to ask. I will pass your kind words on to the team.

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Review of
Bridge House Care Home
from Ramantas G (Son of Resident) published on 11 April 2025 Submitted via Postal Card • Report

Overall Experience

Our family feel very comfortable with the care provided and being local gives us easy access and have always found the staff attentive to my mothers needs. And am immediately contacted if an issue arises. A lovely homely care home, we feel lucky to have Bridge House so near.

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeIt's wonderful to hear that your family feels comfortable with the care provided at Bridge House and that the staff are attentive to your mother's needs. Having a care home that feels homely and is conveniently located nearby can make such a positive difference, not only for your mother but for your entire family. I will pass your lovely words on to the whole team.

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Review of
Bridge House Care Home
from Sonya S (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report

Overall Experience

I honestly cannot thank the staff at Bridge House enough for the help and support they gave my mum over the 6 months she had in their care.
As mum stayed for periods on every floor, due to changes in her needs because of her condition, I can say with hand on heart that everyone goes out of their way

to make residents feel supported and comforted in an environment which really feels like family and a home away from home for them. Their kindness and compassion has no bounds - not only are they there for their residents, but also for their families and loved ones through good and also difficult times - you really are guardian angels.
Thank you for everything and can honestly say that I miss seeing you all and will continue to support you in any way I can x

Reply from Patricia Lavery, Registered Manager at Bridge House Care HomeI am deeply touched by your heartfelt message expressing gratitude for the care and support our team provided to your mother during her stay at Bridge House. It means a great deal to us that you felt our environment was like a "home away from home" for her, and that our staff's kindness and compassion made a significant difference.We strive to create a warm and supportive atmosphere for all our residents and their families, and it's wonderful to know that we were able to achieve this for you and your mother. Your appreciation is a testament to the dedication and hard work of our entire team, and I will ensure that your kind words are shared with everyone involved.

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