Care Homes Owned by Roberts Homes Care (North Wales) Ltd in Denbighshire

My Dad has been at Valley Lodge for a few months now. He had to leave his last home as his behaviour was too difficult for them. Since being at Valley lodge, Dad is settled, much calmer and so much happier. The food the residents get is lovely, it's a very welcoming atmosphere and I now enjoy going to visit my Dad knowing he is happy and I can take my dog in to see him which all the residents get pleasure from. The staff are friendly and the manager/deputy manager are very approachable as well as understanding how hard it can be for families to adjust to a relative being in a care home. Massive shout out to carers Catherine and Caitlyn for their fantastic way with the residents, always looking how to enhance the day for them and showing wonderful care. Thank you Valley Lodge.

The nurse in charge talked to us about how my sister in law has been and how they are responding to some of her habituated behaviours. We are very pleased that they do not see these as a problem rather something to solve.

My uncle has been very happy at Valley Lodge the staff are friendly and kind. They have lots of activities and keep him well entertained. Nothing is ever too much for the staff and they are always looking out for his welfare. A home from home.,

I find the team of carers responsible for my partner to be very caring, attentive and focussed. Although my partner has some days better than others, her general demeanour has improved since becoming a resident.

Every week I sit in the communal room and have lunch with a resident. I've been doing this several months now and it has been a priviledge to watch the care the staff give the residents. What needs to happen happens but in a kind and supportive way. This shows in the calmness of a unit of resident with complex.

Staff are lovely and my mum looks great!! She has put a few pounds on which is not a concern. She has made friends at the home and I'm sure she feels comfortable there. Always a worry when my mum is very much a Welsh speaker but she is doing well. All in all very pleased.

We cannot praise Llanrhaeadr Hall enough. The love and care my Mum received during her short time there was exceptional. Every single staff member goes above and beyond to care for their residents and us as family. The feeling of homliness and love can be felt as soon as you walk in. Just wish Mum would of had longer there as I truly felt she was safe, loved and cared for so professionally by everyone. Forever grateful.

Friendly staff. Activities with residents and families to enjoy, approachable manager and team. Helpful with any concern.

All the staff are so helpful. You can go into the office and ask for something and its done nothing is to much trouble for them. They are so friendly and polite. Are very professional. Wouldn't have my dad and mam anywhere else.

On visiting my auntie, dirty clothes in the wardrobe. Every visit it is all male agency carers. Always sat in lounge on their phones. No afternoon drink offered to my auntie. We have said for only female carers to give personal care. After speaking to laundry lady on our last visit she said there's never any laundry for Sheila. Why is this??

My sister in law has been in Llangollen Fechan since September 2025 and has been looked after wonderfully by the whole team there. Staff are, without exception, kind, thoughtful, calm, patient and flexible in their approach, and the support they offer is truly person centred. They support people with very complex care needs with dignity, sensitivity and professionalism, and the genuine care that is shown, is role modelled by the experienced managers and senior carers, as well as carers, administrative and domestic staff. Our family feel very lucky to have come across Llangollen Fechan and will always be grateful for their help, guidance and care.

My Mum has been a resident of Llanrhaeadr Hall since April 2022 and whilst it has been difficult for her to adjust to not living independently, she has received exemplary care from all the staff. Everyone that we have come into contact with has been caring, cheerful and always keen to cater to every whim or need. They've definitely gone over and above to support her with this transition and make sure she is safe and well looked after, which is peace of mind for us as family. Mum has been able to pick and choose what she does with her day. Despite there being lots of things on offer, she prefers to watch TV or read but she has joined in with garden parties, afternoon teas and the odd quiz. The communal areas and her room are always clean, the washing and ironing (a thankless task!) is done well and her meal requests are accommodated where possible. Can't fault the team or home, which is a really lovely, cosy place with loads of character. Far from the usual clinical environments!

As a family we cannot praise Llanrhaeadr Hall highly enough. From the day my father moved there he as received the best possible care. Every single member of staff are kind and compassionate towards him and also towards us as his family. We are so grateful that he is looked after in such an incredibly professional and caring way.

This review is based on 2x 1 hourly visits per week. This is a very good care home, occupying a small/medium country mansion house. The general ambience is very pleasant, and the staff are very friendly. Management are very receptive to any queries I may have. I am very satisfied that my wife is receiving a good level of care, and I am very appreciative of the hard and at times difficult work of the staff.

I am really happy here. Everyone so kind. Nothing is any trouble, if I need anything I only need to ask. We have many a good laugh here (which is a tonic for everyone).

The staff have been / are fantastic in creating a homely atmosphere and environment enabling my Aunt to adjust to her changed environment successfully. Staff interaction with residents helps generate an atmoshere of family, which has been vitally important, particularly as no family live locally to the area, and therefore family visits are not easiy able to be achieved. The staff go 'the extra mile' to ensure each resident feels individual care, and encourage participation in a range of differing activities. The hall is comfortable, clean and the decoration is reguarly revamped generating an ongoing freshness to help ensure the residents experience a feeling of improvement.

I visit my Auntie every 2 weeks, the staff are so caring with all the residents. My Auntie is well cared for and happy with her surroundings.

The staff we met were all friendly, caring with a sense of humour. It really does seem like a "home" and the staff and residents are like family to her. She seems really happy and settled and we are reassured that she is getting all the support she needs with day to day tasks, and treated with dignity.

All members of staff are so friendly, attentive, jolly and patient. They really understand my father and his needs whilst showing incredible patience. He is as happy and content as he can be in the care of LH. I have no doubt that LH is the best place he could be from the perspective of his care and well being given his condition.

Just an example of one day. You can visit anytime, I popped in to see Mum who had not wanted to go into the Home and saw her reclining in the lounge with tea and biscuits getting her feet massaged. She had also had her hair and nails done. We returned to her room which was immaculate and smelled fresh. All staff say hello and smile.