Osborne Care Homes Ltd in North Somerset | 2 Care Homes

Review of
Osborne House
from Susie A (Daughter of Resident) published on 17 September 2025 Submitted via Website • Report

Overall Experience

It is so difficult having to place one's loved one in residential care, but this home is truly welcoming and becomes part of the family. The carers are kind, compassionate and patient, even with the most challenging behaviours. They are reassuring when residents are frightened or upset, and provide

plenty of activities and distractions to keep them engaged. The food is fresh and home cooked, and there is always a lovely cake on a resident's birthday. This home is beautifully decorated and maintained, and the new addition of a cafe downstairs, and the sun terrace above makes the most of the views over to south Wales. My father always loved Clevedon, and I am happy that he is living there in his last years. I highly recommend Osborne House for its excellent care of extremely vulnerable older people.

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Review of
Osborne House
from Louisa K (Daughter of Resident) published on 31 July 2025 Submitted via Website • Report

Overall Experience

I just had a care plan review with a member of staff at Osborne House. It is so incredible the care and understanding the member of staff and her team have for my Dad's needs. Because of the type of dementia my Dad's moods can dramatically swing and make it very challenging to meet his daily needs,

however the compassion and care they show him is extraordinary. Always going the extra mile to make sure he is safe and taken care of physically and mentally.
Seeing how well he is doing, and how happy he is right now is so much more than I could ever have imagined and wished for.
Being able to see Dad taking part in activities and interacting with the staff is incredible, they have the hardest job in the world and always are so kind and lovely towards everyone no matter how hard.
I can't thank you all enough for being such wonderful, caring people and looking after my Dad in the most difficult of circumstances, as well answering any questions I have and keeping me informed if anything changes. Thank you.

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Review of
Osborne House
from Karen H (Daughter of Resident) published on 26 May 2025 Submitted via Website • Report

Overall Experience

Words can't fully express the gratitude my family and I feel toward the wonderful team at Osborne Care home, in particular the Manager and Assistant Manager who were wonderful. From the moment my elderly dad, who was living with dementia, moved in, we felt an overwhelming sense of relief and reassurance.

The care, dignity, and compassion shown to him went far beyond our expectations.
The staff were not only highly professional and skilled in dementia care, but also incredibly warm and attentive. They took the time to understand my dad as a person-his routines, his history, and the little things that made him smile. It meant the world to us to see him treated not just as a resident, but as a valued individual.
Knowing that he spent his final months surrounded by such kindness and respect brings us comfort during a difficult time. We will always be grateful to Osborne House for the love and support they gave-not just to Dad, but to all of us. Thank you.

Reply from Joshua Slator, Director at Osborne House

My most heartfelt thanks to you for your comments. The whole team have worked incredibly hard to create a home where everyone is valued and cared for as an individual. I'm so glad the environment the management and staff have created at Osborne House exceeded your expectations. Thank you again.

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Review of
Osborne House
from M H (Son of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

All the staff and Osborne House were fantastic with my dad.
The manager and the team I can't thank you enough for how you looked after him.
You went way beyond what anyone could have reasonably expected .
Dementia is an awful disease that took our dad from us which sadly thousands of people have

to go through .
As a family putting a loved one in a home " has a stigma to it and we all felt guilty we couldn't properly look after our dad but it was 100% the right decision from a safety and care position .
The team at Osborne House made my dads last months weeks and days way less painful by there kindness and thoughtfulness .
Going the extra mile and genuinely caring for him.
My dad thought the world of the staff at Osborne House which says everything.
It helped us through an incredibly sad time with the positive and personal approach everyone had until my dad sadly passed away recently .
Brilliant team
Amazing people doing an amazing job.

Reply from Joshua Slator, Director at Osborne House

Thank you doesn't seem enough to reflect the words you have written- It is humbling to read how you, as a family, feel towards your dad's care. It really does mean everything to us.

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Review of
Osborne House
from Debbie D (Granddaughter of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

Visited my grandmother in January, I live abroad so I can't see her as much as I'd like, but I was very happy and relieved that she is in such a wonderful environment, with super nice staff and being cared for ..

Reply from Joshua Slator, Director at Osborne House

Thank you for leaving such lovely feedback- the staff will be delighted with your kind words.

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Review of
Osborne House
from M H (Wife of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

I cannot praise too highly the care offered by Osborne House. In my opinion - as detailed below - it rates 5,stars in all areas. It is extremely well managed and the fact that in the many months my husband was in care there was continuity of staff all of whom were very positively involved with the wellbeing/care

of the residents. Smiling faces abound and each resident is known and addressed by name. There is a genuine atmosphere of love of their residents at Osborne House.

Reply from Joshua Slator, Director at Osborne House

Thank you so much for your incredibly kind words- it means the world to hear such positive feedback.

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Review of
Worcester Lodge
from Jenny P (Wife of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

My husband, who has Alzheimer's,goes to Worcester Lodge for daycare 2 1/2 days a week. It took a short while for him to settle in and now he is very comfortable. I always know what is going on as there is an app which tells me everything that happens when he is at the lodge. The staff are very communicative

and there is always something going on to keep him involved. He goes on outings, walks around the neighborhood and goes outside in the extensive outside area. I am very happy with the standard of care and the wonderful, caring staff. I was at my wits end until I found Worcester Lodge but they have changed both my life and my husband's life.

Reply from Joshua Slator, Director at Worcester Lodge

That is so moving to hear- I'm glad we have been, and continue to be able to help you both. Thank you.

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Review of
Worcester Lodge
from Sharon M (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

My mum has received first class care since arriving at Worcester lodge, the staff are patient, caring ,helpful cheerful,friendly & also a lot of fun, the care & activities provided to my mum since arriving has been faultless, the place is clean & full of laughter & I couldn't be happier, she has flourished

since becoming a resident at Worcester lodge & I would highly recommend it to anybody

Reply from Joshua Slator, Director at Worcester Lodge

It is fantastic to read such lovely words about how your mum's care- thank you. I'm glad you are as positive about the enthusiasm of the staff as much as I am- it fills the home with energy and love which is what we are all about.

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Review of
Worcester Lodge
from J H (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

Visited dad and was again so pleased with the care that he is being given. It was sad to see that it was his carers last day but all workers spoke to myself and my dad with respect. They were jolly and cheerful and were going overboard to give quality of life to the residents. I am so please with everything

that I see. Well done Worcester Lodge!!!

Reply from Joshua Slator, Director at Worcester Lodge

Thank you so much- it is heart warming to read such positive feedback.

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Review of
Worcester Lodge
from M P (Wife of Resident) published on 18 November 2024 Submitted via Website • Report

Overall Experience

My husband has been living in Worcester Lodge for over a year now. I'm so happy that he is living in such a wonderful home. He receives excellent personalised care, from warm, caring, kind and friendly staff. He started with day care as the activities on offer were so appealing for an active person

who needed to be safe. After a few months he became a resident and is now very settled. The dementia care is amazing, plenty of activities with trips and walks away from the home on a regular basis. Going above and beyond to meet his physical needs. The relatives' gateway where we can access the personalised care on a daily basis is very reassuring and useful. I'd like to add that I am always made to feel very welcome whenever I visit and I enjoy being part of the Worcester Lodge family.

Reply from Joshua Slator, Director at Worcester Lodge

Thank you for such lovely comments, and so glad the relatives' gateway is a reassuring addition. I know how delighted the staff will be to read your positive thoughts around the quality of dementia care, as well as feeling part of our family.

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Review of
Osborne House
from Catherine C (Stepdaughter of Resident) published on 18 November 2024 Submitted via Website • Report

Overall Experience

I can not recommend Osborne house enough. My stepdad watched rugby, sang, did the activities he enjoyed and was given the food he liked and great care. I found those caring for him super committed to doing their best and staff communication was really good. As relatives we were also cared for really

well. We were so fortunate to find somewhere like this.

Reply from Joshua Slator, Director at Osborne House

Thank you so much for your lovely words-so glad to hear of your positive experience at what can be a very difficult time. It means so much to the staff.

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Review of
Worcester Lodge
from J M (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card • Report

Overall Experience

Overall, my experience at Worcester Lodge is very positive. I only have prior experience of one similar home, so my comparisons would be with this in mind only. My mother is settled and well in her lovely room. She is always taking very positively of the staff. I do wish however that there was more

information coming back to me. In the previous home I would receive a weekly update of meals eaten, medication, any injuries/bruises etc, any observations and daily activities. I find this put my mind at rest, whereas currently I am left wondering how my mum is. It's early days however and I will be feeding this back. Also I would like earlier access to and from the home!

Reply from Joshua Slator, Director at Worcester Lodge

Thank you for your lovely comments. To put your mind at rest- Our electronic care planning system has an exclusive relative's gateway, that has secure internet access, just for the family, to view all aspects of your loved one's care. There is also a private relative's social media page with all the goings on in the home, as well as regular newsletters and relatives' evenings.

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Review of
Worcester Lodge
from G J (Wife of Resident) published on 30 September 2024 Submitted via Postal Card • Report

Overall Experience

The helpfulness of carers when asked any questions, they keep updated on all episodes that relate to my husband. Nothing is too much trouble and always friendly.

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Review of
Worcester Lodge
from J F (Sister of Resident) published on 30 September 2024 Submitted via Postal Card • Report

Overall Experience

Excellent care of my brother. The home goes above and beyond to try to ensure his care is met with eg. extras like silky sheets for turning him. Nothing is too much trouble.

Reply from Joshua Slator, Director at Worcester Lodge

Thank you so much for your kind words - it means so much to all the staff.

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Review of
Worcester Lodge
from Yvonne Q (Daughter of Resident) published on 5 June 2024 Submitted via Website • Report

Overall Experience

My experience of Worcester Lodge is excellent - the care they provided to my mother, the love they showed, the staff are always smiling and happy to help, the number of activities they do is truly exceptional. The newsletter and social media page just shows how much they put into keeping the residents

active in all sorts of ways. My mother passed away in early April and had been bedridden for a number of weeks. The staff were amazing the way they cared for her - whenever I went in she was always in a clean nightie, and clean bed sheets and looked clean and well cared for. They provided a voice assistant for my mum's room so that she could listen to the music she loved and I know staff spent time sitting with her and reading to her or talking to her, even though she could not properly communicate. The manager was truly exceptional - she was always thinking about my mum and how the staff could make her last few weeks the best they could be. I cannot thank her or the staff enough.

Reply from Joshua Slator, Director at Worcester Lodge

Thank you for your incredibly kind words, it is a pleasure to hear that the level of excellence we strive for was present throughout your mother's care whilst she was resident at the home - from the domestic team to the activities, everyone working together as a community to provide the care possible.

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Review of
Osborne House
from Lynette P (Daughter of Resident) published on 28 May 2024 Submitted via Website • Report

Overall Experience

I highly recommend Osborne House to anyone seeking a care home for a beloved relative. Osborne House is exceptional and different for many reasons. From the moment you walk through the door, you feel at ease. It is beautifully decorated, homely and clean. It is a safe and kind environment. A weekly

schedule of entertainment and activities is in place to keep the home filled with music, laughter, fun and happiness. Every single member of staff is dedicated to their role; caring, kind and providing all the support needed. My mum has been with Osborne House for the past three years and I know she is in the safest of hands. With sincere thanks to all those who care for her.

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Review of
Worcester Lodge
from Christine B (Wife of Resident) published on 7 May 2024 Submitted via Website • Report

Overall Experience

My husband had such wonderful care whilst living at Worcester Lodge, I was there most days and witnessed such compassion shown to everyone. The home provides plenty of activities for residents to enjoy and encourage them to take part. They are also taken out on a regular basis, to places of interest

and fun. My husband was not able to walk on his own but was encouraged to join in where he could, with kindness and respect.
When he became ill and needed nursing care, the team nursed him until the end. I was so grateful to them all, for the love and support they showed to the both of us.

Reply from Joshua Slator, Director at Worcester Lodge

What a wonderful review- thank you so much. It was an honour to care for such a gentleman. All the team will be delighted with your kind words.

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Review of
Worcester Lodge
from Wendy W (Daughter of Resident) published on 8 February 2024 Submitted via Website • Report

Overall Experience

Excellent care. Loads of activities for residents. I am happy that my mum is in such a great home. Lots of social media photos from the home which are invaluable. I live a distance away so seeing the posts is great for me.

Reply from Joshua Slator, Director at Worcester Lodge

Thank you for your lovely words, and I'm so glad the friends and relatives social media page helps you feel connected to the home.

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Review of
Osborne House
from A A (Wife of Resident) published on 7 December 2023 Submitted via Postal Card • Report

Overall Experience

I am pleased with the care my husband is receiving in Osborne House. He seems to have settled and is happy. In my experience, the staff are very helpful and happy in their job and when I visit, I am made to feel welcome. Overall, they are doing a good job.

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Review of
Osborne House
from L N (Sister of Resident) published on 2 October 2023 Submitted via Postal Card • Report

Overall Experience

Osborne House is a very pleasant care home. The staff are very welcoming. My brother is happy there. There are many activities to keep the residents occupied. I'm kept updated with everything and can join in with many of the things happening. I have nothing but praise for Osborne House.

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Care Homes Owned by Osborne Care Homes Ltd in North Somerset

Osborne Care Homes Ltd Locations in North Somerset (2)

Osborne Care Homes Ltd Reviews in North Somerset (68)

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