Worcester Lodge delivers personalised dementia care for residents, whether it be for long-term, respite or day care.
The lodge is situated in Clevedon in North Somerset.
The ethos of Worcester Lodge is to provide care in a homely atmosphere, where residents feel valued and respected in an environment suited to their needs.
There are two areas of the home, one for residents with mild dementia and one for residents needing more...
Care Provided by Worcester Lodge
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,150 - £1,450
- Self-Funded Residential Dementia Care: £1,150 - £1,450
- RESPITE Self-Funded Residential Care: £1,150 - £1,452
- RESPITE Self-Funded Residential Dementia Care: £1,150 - £1,450
Contact Worcester Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Osborne Care Homes Ltd
- Private Owned
Person in charge
- Colins Dicks (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (35)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (1)
- Couples/Companion Rooms with ensuite Wet Room (2)
Parking
- There is onsite parking available, as well as on street parking
Worcester Lodge Reviews (25)
Worcester Lodge has a Review Score of 9.5 (9.547) out of 10, based on 14 reviews in the last 2 years.
Over all time Worcester Lodge has 25 reviews.
I always enjoy my visits to Worcester Lodge. There is a happy calm atmosphere and the staff are friendly and welcoming - as well as being helpful and efficient. I am unable to give an answer to the last three questions below as I am not there to see any of the activities and I am not involved in any money matters.
My husband has been a resident at Worcester Lodge since December 2022. He suffers from Lewy body dementia with Parkinson's. He needs 24/7 help and care. I am pleased with the care and attention afforded to him. He is kept spotlessly clean, and his every need is attended to with patience and understanding. Any issues I have experienced they have been promptly sorted by the management. I appreciate them immensely, as this is a very unpredictable and complex job.
Very passionate owners + staff. Always polite and welcoming. Very pleased with the care provided to husband, who is happy and settled.
So happy with the care my mother receives here, she is so well looked after by the wonderful staff, they are always there to help in any way .Worcester lodge is always filled with endless smiles & laughter with So many activities & entertainment to occupy the residents . Highly recommend for your loved ones
This was my first Christmas with my father in Worcester lodge. I cannot say how much I appreciated all of their care and attention to make Christmas and the New Year a special event. There were so many events and activities which were stimulating and fun. There was constant care and a huge effort to make the residents enjoy their time. Even though it was busy, the home was still a place of care and refuge and as close to home as can be made. I count our family blessed to have found such a fantastic place.
The Worcester Lodge team create a home my Mum is happy in and we are welcomed to. They exhibit kindness and care and the support for my Mum is fantastic. She is well cared for and has loving caring relationships with the team. And they support us through the day to day challenges with thought and humour.
We visited over Christmas & we were treated with open arms made to feel at home & looked after above & beyond,leaving the home is never easy ,but knowing how well looked after - is makes is easier knowing their in such caring hands. Thank you
My mum is in this care home with dementia, and the care she receives is outstanding. The staff are incredibly kind, patient, and compassionate, and it's clear they truly care about the residents. Knowing my mum is treated with dignity and warmth gives our family great peace of mind. I can't thank them enough for everything they do.
Every visit I've made to the home to see my mum. All the staff are friendly, approachable, very professional and patient with the patients. My mum is always clean and well-fed. The home organises entertainment and activities. I was really happy how quickly my mum settled and looked to the staff as her extended family.
We really do appreciate the kind words and glad your mum has settled in so well. Thank you so much.
My husband, who has Alzheimer's,goes to Worcester Lodge for daycare 2 1/2 days a week. It took a short while for him to settle in and now he is very comfortable. I always know what is going on as there is an app which tells me everything that happens when he is at the lodge. The staff are very communicative and there is always something going on to keep him involved. He goes on outings, walks around the neighborhood and goes outside in the extensive outside area. I am very happy with the standard of care and the wonderful, caring staff. I was at my wits end until I found Worcester Lodge but they have changed both my life and my husband's life.
That is so moving to hear- I'm glad we have been, and continue to be able to help you both. Thank you.
My husband has been living in Worcester Lodge for over a year now. I'm so happy that he is living in such a wonderful home. He receives excellent personalised care, from warm, caring, kind and friendly staff. He started with day care as the activities on offer were so appealing for an active person who needed to be safe. After a few months he became a resident and is now very settled. The dementia care is amazing, plenty of activities with trips and walks away from the home on a regular basis. Going above and beyond to meet his physical needs. The relatives' gateway where we can access the personalised care on a daily basis is very reassuring and useful. I'd like to add that I am always made to feel very welcome whenever I visit and I enjoy being part of the Worcester Lodge family.
Thank you for such lovely comments, and so glad the relatives' gateway is a reassuring addition. I know how delighted the staff will be to read your positive thoughts around the quality of dementia care, as well as feeling part of our family.
Overall, my experience at Worcester Lodge is very positive. I only have prior experience of one similar home, so my comparisons would be with this in mind only. My mother is settled and well in her lovely room. She is always taking very positively of the staff. I do wish however that there was more information coming back to me. In the previous home I would receive a weekly update of meals eaten, medication, any injuries/bruises etc, any observations and daily activities. I find this put my mind at rest, whereas currently I am left wondering how my mum is. It's early days however and I will be feeding this back. Also I would like earlier access to and from the home!
Thank you for your lovely comments. To put your mind at rest- Our electronic care planning system has an exclusive relative's gateway, that has secure internet access, just for the family, to view all aspects of your loved one's care. There is also a private relative's social media page with all the goings on in the home, as well as regular newsletters and relatives' evenings.
The helpfulness of carers when asked any questions, they keep updated on all episodes that relate to my husband. Nothing is too much trouble and always friendly.
Excellent care of my brother. The home goes above and beyond to try to ensure his care is met with eg. extras like silky sheets for turning him. Nothing is too much trouble.
Thank you so much for your kind words - it means so much to all the staff.
My experience of Worcester Lodge is excellent - the care they provided to my mother, the love they showed, the staff are always smiling and happy to help, the number of activities they do is truly exceptional. The newsletter and social media page just shows how much they put into keeping the residents active in all sorts of ways. My mother passed away in early April and had been bedridden for a number of weeks. The staff were amazing the way they cared for her - whenever I went in she was always in a clean nightie, and clean bed sheets and looked clean and well cared for. They provided a voice assistant for my mum's room so that she could listen to the music she loved and I know staff spent time sitting with her and reading to her or talking to her, even though she could not properly communicate. The manager was truly exceptional - she was always thinking about my mum and how the staff could make her last few weeks the best they could be. I cannot thank her or the staff enough.
Thank you for your incredibly kind words, it is a pleasure to hear that the level of excellence we strive for was present throughout your mother's care whilst she was resident at the home - from the domestic team to the activities, everyone working together as a community to provide the care possible.
When he became ill and needed nursing care, the team nursed him until the end. I was so grateful to them all, for the love and support they showed to the both of us.
What a wonderful review- thank you so much. It was an honour to care for such a gentleman. All the team will be delighted with your kind words.
Excellent care. Loads of activities for residents. I am happy that my mum is in such a great home. Lots of social media photos from the home which are invaluable. I live a distance away so seeing the posts is great for me.
Thank you for your lovely words, and I'm so glad the friends and relatives social media page helps you feel connected to the home.
She is well looked after and she seems to appreciate the calm/peaceful atmosphere at Worcester Lodge. I am grateful to be made to feel welcome whenever I visit.
It is fantastic to hear such lovely comments about the atmosphere at Worcester Lodge and how you are made to feel welcome. I'm glad it is such a positive experience and is a testament to all the hard work that the staff put in every day.
My mum passed away at The Lodge after nine months of living her best dementia life with the caring staff and other residents. The staff took great care of her as she was prone to falls. It has been a great comfort to us to know that she had such good quality of life whilst at the home.
Wonderful to read your comments, thank you. I'm glad you had such a positive experience of great care at the home - it means so much to the hard-working teams at Worcester Lodge.
The thing that really means a lot to me about Worcester Lodge is its social media page for friends and relatives. I live 300 miles away and don't get to see my mum very often. But Worcester Lodge's social media page means I have seen more of my mum in the last 12 months than I have in the last couple of years. Photos of her doing activities, having breakfast, having her nails done, and going for a walk. They mean the world to me. It makes me feel included and welcome. The worry with care homes can be that you cannot always be confident of what happens within the four walls. Worcester Lodge's willingness to share its activities reassures me that my mum is being rightly cherished and is receiving care and stimulus. This means such a lot to me especially as we were slightly apprehensive about her going into a home. The staff are warm and committed and have made us still feel like part of mum's life. I would recommend Worcester Lodge wholeheartedly.
Thank you for your lovely comments, it means the world to the all the team - especially the activities co-ordinators - to hear your positive experiences of Worcester Lodge.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 October 2019- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Worcester Lodge.
There are no upcoming events for Worcester Lodge.
Awards / Recognitions (3)
- Recipient: Worcester LodgeDate: Tuesday 13 Feb 2024
- Recipient: Worcester LodgeDate: Friday 01 Sep 2023
- Recipient: Worcester LodgeDate: Tuesday 01 Aug 2023
Meet the Team (4)
I am an enthusiastic, self-motivated, reliable, person who looks at the glass being half full all the time. My true ambition is to make a difference and touch lives. Making sure people who have Dementia are treated with the highest respect. Making sure that residents have a sense of personal identity, and choice daily! Residents control all they do day to day. With a passion for Supporting staff to achieve their highest goals, Sky’s the limit!!
Hi, I’m Danielle and I am the Trainee Manager of Worcester Lodge. I have worked within the care industry for 15 years. I started off as a care assistant and have worked my way up over the years. I have gained my knowledge not only by doing the practical side of care but also by doing my NVQ 2, NVQ 3, and then my NVQ 5. I am very passionate about supporting people with Dementia, and I love to promote the best care possible. I love my dog and she is my world! My family are also very important to me, and I see them all as much as I can.
Hi, my name is Julie and I am the Deputy Manager here at Worcester Lodge.
Hi, my name is Becky and I provide administration support to both Worcester Lodge and Osborne House. Prior to this role, I have been an operations manager for a five-star retreat. Outside of work, my two children and Labrador puppy keep me busy!
Frequently Asked Questions about Worcester Lodge
What types of Care is Worcester Lodge registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Worcester Lodge have?
There are 35 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at Worcester Lodge?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Worcester Lodge to the centre of Clevedon?
1.0 mile(s) as the crow flies, distance by road may be significantly further.
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