Worcester Lodge

30-32 Castle Road, Walton St Mary, Clevedon BS21 7DE
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9.8 18 Reviews
  • Worcester Lodge, Clevedon
Worcester Lodge delivers personalised dementia care for residents, whether it be for long-term, respite or day care.

The lodge is situated in Clevedon in North Somerset.

The ethos of Worcester Lodge is to provide care in a homely atmosphere, where residents feel valued and respected in an environment suited to their needs.

There are two areas of the home, one for residents with mild dementia and one for residents needing more care.

The bedrooms are regularly renovated along with the bathrooms and communal areas. There are two garden areas where residents can sit and relax outdoors.

Daily activities comprise of arts and crafts, music sessions, reminiscence and any personalised activities residents may request.

High quality meals are served in the newly refurbished dining room or conservatory, offering a superb dining experience for those living with dementia.

Professional and experienced, well-trained staff are committed to ensuring the highest standards of personalised care are maintained to meet the lifestyle needs of residents.
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Care Provided by Worcester Lodge

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Suzanne McPadden (Development Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (1)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Parking

  • There is onsite parking available, as well as on street parking

Worcester Lodge Reviews (18)

9.8

Worcester Lodge has a Review Score of 9.8 (9.807) out of 10, based on 10 reviews in the last 2 years.
Over all time Worcester Lodge has 18 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Worcester Lodge
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Total of 18, showing 1-18
Review from Jenny P (Wife of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband, who has Alzheimer's,goes to Worcester Lodge for daycare 2 1/2 days a week. It took a short while for him to settle in and now he is very comfortable. I always know what is going on as there is an app which tells me everything that happens when he is at the lodge. The staff are very communicative
and there is always something going on to keep him involved. He goes on outings, walks around the neighborhood and goes outside in the extensive outside area. I am very happy with the standard of care and the wonderful, caring staff. I was at my wits end until I found Worcester Lodge but they have changed both my life and my husband's life.
Reply from Joshua Slator, Director at Worcester Lodge

That is so moving to hear- I'm glad we have been, and continue to be able to help you both. Thank you.

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Review from Sharon M (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has received first class care since arriving at Worcester lodge, the staff are patient, caring ,helpful cheerful,friendly & also a lot of fun, the care & activities provided to my mum since arriving has been faultless, the place is clean & full of laughter & I couldn't be happier, she has flourished
since becoming a resident at Worcester lodge & I would highly recommend it to anybody
Reply from Joshua Slator, Director at Worcester Lodge

It is fantastic to read such lovely words about how your mum's care- thank you. I'm glad you are as positive about the enthusiasm of the staff as much as I am- it fills the home with energy and love which is what we are all about.

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Review from J H (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited dad and was again so pleased with the care that he is being given. It was sad to see that it was his carers last day but all workers spoke to myself and my dad with respect. They were jolly and cheerful and were going overboard to give quality of life to the residents. I am so please with everything
that I see. Well done Worcester Lodge!!!
Reply from Joshua Slator, Director at Worcester Lodge

Thank you so much- it is heart warming to read such positive feedback.

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Review from M P (Wife of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been living in Worcester Lodge for over a year now. I'm so happy that he is living in such a wonderful home. He receives excellent personalised care, from warm, caring, kind and friendly staff. He started with day care as the activities on offer were so appealing for an active person
who needed to be safe. After a few months he became a resident and is now very settled. The dementia care is amazing, plenty of activities with trips and walks away from the home on a regular basis. Going above and beyond to meet his physical needs. The relatives' gateway where we can access the personalised care on a daily basis is very reassuring and useful. I'd like to add that I am always made to feel very welcome whenever I visit and I enjoy being part of the Worcester Lodge family.
Reply from Joshua Slator, Director at Worcester Lodge

Thank you for such lovely comments, and so glad the relatives' gateway is a reassuring addition. I know how delighted the staff will be to read your positive thoughts around the quality of dementia care, as well as feeling part of our family.

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Review from J M (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, my experience at Worcester Lodge is very positive. I only have prior experience of one similar home, so my comparisons would be with this in mind only. My mother is settled and well in her lovely room. She is always taking very positively of the staff. I do wish however that there was more
information coming back to me. In the previous home I would receive a weekly update of meals eaten, medication, any injuries/bruises etc, any observations and daily activities. I find this put my mind at rest, whereas currently I am left wondering how my mum is. It's early days however and I will be feeding this back. Also I would like earlier access to and from the home!
Reply from Joshua Slator, Director at Worcester Lodge

Thank you for your lovely comments. To put your mind at rest- Our electronic care planning system has an exclusive relative's gateway, that has secure internet access, just for the family, to view all aspects of your loved one's care. There is also a private relative's social media page with all the goings on in the home, as well as regular newsletters and relatives' evenings.

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Review from G J (Wife of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The helpfulness of carers when asked any questions, they keep updated on all episodes that relate to my husband. Nothing is too much trouble and always friendly.
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Review from J F (Sister of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care of my brother. The home goes above and beyond to try to ensure his care is met with eg. extras like silky sheets for turning him. Nothing is too much trouble.
Reply from Joshua Slator, Director at Worcester Lodge

Thank you so much for your kind words - it means so much to all the staff.

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Review from Yvonne Q (Daughter of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience of Worcester Lodge is excellent - the care they provided to my mother, the love they showed, the staff are always smiling and happy to help, the number of activities they do is truly exceptional. The newsletter and social media page just shows how much they put into keeping the residents
active in all sorts of ways. My mother passed away in early April and had been bedridden for a number of weeks. The staff were amazing the way they cared for her - whenever I went in she was always in a clean nightie, and clean bed sheets and looked clean and well cared for. They provided a voice assistant for my mum's room so that she could listen to the music she loved and I know staff spent time sitting with her and reading to her or talking to her, even though she could not properly communicate. The manager was truly exceptional - she was always thinking about my mum and how the staff could make her last few weeks the best they could be. I cannot thank her or the staff enough.
Reply from Joshua Slator, Director at Worcester Lodge

Thank you for your incredibly kind words, it is a pleasure to hear that the level of excellence we strive for was present throughout your mother's care whilst she was resident at the home - from the domestic team to the activities, everyone working together as a community to provide the care possible.

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Review from Christine B (Wife of Resident) published on 7 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband had such wonderful care whilst living at Worcester Lodge, I was there most days and witnessed such compassion shown to everyone. The home provides plenty of activities for residents to enjoy and encourage them to take part. They are also taken out on a regular basis, to places of interest
and fun. My husband was not able to walk on his own but was encouraged to join in where he could, with kindness and respect.
When he became ill and needed nursing care, the team nursed him until the end. I was so grateful to them all, for the love and support they showed to the both of us.
Reply from Joshua Slator, Director at Worcester Lodge

What a wonderful review- thank you so much. It was an honour to care for such a gentleman. All the team will be delighted with your kind words.

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Review from Wendy W (Daughter of Resident) published on 8 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care. Loads of activities for residents. I am happy that my mum is in such a great home. Lots of social media photos from the home which are invaluable. I live a distance away so seeing the posts is great for me.
Reply from Joshua Slator, Director at Worcester Lodge

Thank you for your lovely words, and I'm so glad the friends and relatives social media page helps you feel connected to the home.

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Review from Christopher L (Son of Resident) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When researching residential care for Mum I visited almost every care home in Clevedon (and some elsewhere, too) and I honestly cannot think of a better place for Mum to be.
She is well looked after and she seems to appreciate the calm/peaceful atmosphere at Worcester Lodge. I am grateful to be made
to feel welcome whenever I visit.
Reply from Joshua Slator, Director at Worcester Lodge

It is fantastic to hear such lovely comments about the atmosphere at Worcester Lodge and how you are made to feel welcome. I'm glad it is such a positive experience and is a testament to all the hard work that the staff put in every day.

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Review from Jane A (Daughter of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum passed away at The Lodge after nine months of living her best dementia life with the caring staff and other residents. The staff took great care of her as she was prone to falls. It has been a great comfort to us to know that she had such good quality of life whilst at the home.
Reply from Joshua Slator, Director at Worcester Lodge

Wonderful to read your comments, thank you. I'm glad you had such a positive experience of great care at the home - it means so much to the hard-working teams at Worcester Lodge.

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Review from M S (Son of Resident) published on 30 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The thing that really means a lot to me about Worcester Lodge is its social media page for friends and relatives. I live 300 miles away and don't get to see my mum very often. But Worcester Lodge's social media page means I have seen more of my mum in the last 12 months than I have in the last couple
of years. Photos of her doing activities, having breakfast, having her nails done, and going for a walk. They mean the world to me. It makes me feel included and welcome. The worry with care homes can be that you cannot always be confident of what happens within the four walls. Worcester Lodge's willingness to share its activities reassures me that my mum is being rightly cherished and is receiving care and stimulus. This means such a lot to me especially as we were slightly apprehensive about her going into a home. The staff are warm and committed and have made us still feel like part of mum's life. I would recommend Worcester Lodge wholeheartedly.
Reply from Joshua Slator, Director at Worcester Lodge

Thank you for your lovely comments, it means the world to the all the team - especially the activities co-ordinators - to hear your positive experiences of Worcester Lodge.

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Review from S C (Son of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot speak more highly about the staff and the effort they put in to keep my mother safe and well. During Covid, the activities coordinators excelled themselves and kept the residents very occupied and entertained. We would thoroughly recommend Worcester Lodge to anyone considering a care home
for a loved one. A loving, caring and active environment. Thank you.
Reply from Joshua Slator, Director at Worcester Lodge

Thank you so much for your kind words with regards to your mother's care at Worcester Lodge. It means so much to the team to hear such positive feedback.

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Review from Audrey S (Wife of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in here for four years and it's been very good but now he is on end of life care it has gone up to excellent. This is in spite of it being a care home and not a nursing home.
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Review from Susan D (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was happy when I saw her there at Christmas last year but then my mum moved on to another home due to her mobility and her care needs. A month after she moved, I lost my mum who passed away in February this year. I’d like to say a big thank you to the staff and the support which was given by
the management and staff at Worcester Lodge. Sorry if this is taking too long for me to write a review up. I just take each day as it comes now as mum is not gonna say thank you for being part of her life and taking good care of her, I couldn’t have asked for a better place for her to be in.
Reply from Joshua Slator, Director at Worcester Lodge

Thank you so much for your kind comments. I'm so glad you are happy with the care your mum received and will pass on your appreciation to all the staff who work so hard to create an amazing home for the residents.

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Review from Julie L (Daughter of Resident) published on 14 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum always seems content in the home. The nurses alerted her GP to spells of dizziness and her GP examined her and did some tests. One of the supervisors supported me in filling out an attendance allowance form.
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Review from P M (Wife of Resident) published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Worcester Lodge provides for all my wife's needs, care, medication, support, in a dignified manner. Have recommended this care home to a number of people needing the facility.
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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Worcester Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.807 for Worcester Lodge is calculated as follows: ( (100 Excellents x 5) + (15 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 119 Ratings = 4.807
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Worcester Lodge is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Oct 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (4)

Suzanne

Suzanne McPadden

Job Title: Development Manager Joined: 2021

I am an enthusiastic, self-motivated, reliable, person who looks at the glass being half full all the time. My true ambition is to make a difference and touch lives. Making sure people who have Dementia are treated with the highest respect. Making sure that residents have a sense of personal identity, and choice daily! Residents control all they do day to day. With a passion for Supporting staff to achieve their highest goals, Sky’s the limit!!

Danielle

Danielle Evans

Job Title: Trainee Manager Joined: 2023

Hi, I’m Danielle and I am the Trainee Manager of Worcester Lodge. I have worked within the care industry for 15 years. I started off as a care assistant and have worked my way up over the years. I have gained my knowledge not only by doing the practical side of care but also by doing my NVQ 2, NVQ 3, and then my NVQ 5. I am very passionate about supporting people with Dementia, and I love to promote the best care possible. I love my dog and she is my world! My family are also very important to me, and I see them all as much as I can.

Julie

Julie Trout

Job Title: Deputy Manager Joined: 2023

Hi, my name is Julie and I am the Deputy Manager here at Worcester Lodge.

Rebecca

Rebecca Harris

Job Title: Admin Lead Joined: 2023

Hi, my name is Becky and I provide administration support to both Worcester Lodge and Osborne House. Prior to this role, I have been an operations manager for a five-star retreat. Outside of work, my two children and Labrador puppy keep me busy!

Frequently Asked Questions about Worcester Lodge

What types of Care is Worcester Lodge registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Worcester Lodge have?

There are 35 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Worcester Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Worcester Lodge to the centre of Clevedon?

1.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Worcester Lodge to verify any information. View our terms and conditions. Worcester Lodge has an Enhanced Service - more info.