Care Homes Owned by Osborne Care Homes Ltd

Despite working in the heat ( red warning) , the staff prioritised the residents as always. Fans, lollipops, extra cool drinks and food were available and offered to residents, in addition to monitoring health and well being as always. All staff work as a team and together they give the best care and support to residents and families.

My wife has been in Ysguborwen for a no of years and I've found it a pleasure to visit every day. Also all June (wife) friends find it a very warm and pleasant place to live.

I always enjoy my visits to Worcester Lodge. There is a happy calm atmosphere and the staff are friendly and welcoming - as well as being helpful and efficient. I am unable to give an answer to the last three questions below as I am not there to see any of the activities and I am not involved in any money matters.

Moving Mum to a new care home was a huge decision for my sister and I. We knew that Mum's needs were not being met where she was previously. We contacted Osborne House to arrange a tour. From the moment we stepped in we were made very welcome, every member of the team we met were friendly, professional and most importantly caring. A room with a view of the Bristol Channel was available, we could not have chosen anywhere better. We were delighted that Mum could move in immeditaely. On arrival we were asked to complete a comprehensive questionnaire, all of which was evidently read. Sadly Mum passed away fairly recently she was able to stay right up until she passed away, something we were so grateful for. Whilst she was there friends and family could visit at anytime and were also greeted with the same welcome as Mum. The food is excellent, activities are inclusuve everyone is encouraged to particpate in whatever is going on. The whole team demonstrate what care should look like

My husband has been a resident at Worcester Lodge since December 2022. He suffers from Lewy body dementia with Parkinson's. He needs 24/7 help and care. I am pleased with the care and attention afforded to him. He is kept spotlessly clean, and his every need is attended to with patience and understanding. Any issues I have experienced they have been promptly sorted by the management. I appreciate them immensely, as this is a very unpredictable and complex job.

Very passionate owners + staff. Always polite and welcoming. Very pleased with the care provided to husband, who is happy and settled.

I am very happy with my mother being here, the staff are caring and lovely, the home is beautifully decorated, the activities are exceptional. The most important thing is she feels safe and cared for and I can relax and be comfortable with leaving her there.

The atmosphere in Ysguborwen is wonderful. The staff are excellent. My sister is in Lilac Section. Nothing is too much trouble for the staff. They go out of their way to help. It's a pleasure to attend some of the activities. I have experience of another care home. I believe Ysguborwen is the best.

We are always kept fully informed of our loved one, which was much appreciated when our household was ill and unable to visit. I never have to worry. Social Media also keeps us in touch with all the wonderful activities.

As always you are all amazing. Nothing is too much trouble and everyone is treated with kindness and respect and treated as an individual. Every member of staff is always polite, welcoming and supportive whether it's a quick question or something important. Thank you all you're amazing

Thank you for your support.

Such a beautiful clean and well looked after home, everyone is so polite and lovely! My nan seems so happy and well taken care of! Would recommend for anyone to have a family or friend living here. They would be very well looked after and loved

The home was well run clean and tidy

So happy with the care my mother receives here, she is so well looked after by the wonderful staff, they are always there to help in any way .Worcester lodge is always filled with endless smiles & laughter with So many activities & entertainment to occupy the residents . Highly recommend for your loved ones

This was my first Christmas with my father in Worcester lodge. I cannot say how much I appreciated all of their care and attention to make Christmas and the New Year a special event. There were so many events and activities which were stimulating and fun. There was constant care and a huge effort to make the residents enjoy their time. Even though it was busy, the home was still a place of care and refuge and as close to home as can be made. I count our family blessed to have found such a fantastic place.

The Worcester Lodge team create a home my Mum is happy in and we are welcomed to. They exhibit kindness and care and the support for my Mum is fantastic. She is well cared for and has loving caring relationships with the team. And they support us through the day to day challenges with thought and humour.

We visited over Christmas & we were treated with open arms made to feel at home & looked after above & beyond,leaving the home is never easy ,but knowing how well looked after - is makes is easier knowing their in such caring hands. Thank you

My mum is in this care home with dementia, and the care she receives is outstanding. The staff are incredibly kind, patient, and compassionate, and it's clear they truly care about the residents. Knowing my mum is treated with dignity and warmth gives our family great peace of mind. I can't thank them enough for everything they do.

My Uncle has been a resident since June 2025 and was offered a place following a period of huge upheaval and distress. Without exception, the staff have been supporting, professional and kind. The residents are treated with dignity and respect. There are many opportunities to take part in a wide variety of activities. I am relieved to know that my Uncle is so well cared for and supported.

The management and carers were second to none. I can't imagine anywhere else was better.