Care Homes Owned by Osborne Care Homes Ltd

My husband Ed was very well cared for, they were always very understanding, caring and loving towards Ed. He felt at home and was never afraid which was one of my big worries. I will always be grateful to the home on how well they looked after Ed. I would never worry about having to go there myself if required.

Worcester Lodge made his last years worthwhile. People said to me after he died that it must be a blessing because of his dementia, but that's not necessarily true, At Worcester Lodge, dad was living as full a life as he could because of the team he was cared for by. What a team! I miss them.

My uncle became a resident at Osborne House after his dementia worsened. From the day he arrived, the staff were exceptionally helpful and welcoming, treating him as though he were part of their own family. He was cared for with dignity, compassion, and kindness until the day he passed away. There were activities for residents with a range of care needs, from gardening and animal visits to cake-making and celebrations. The staff always went above and beyond to make special moments even more meaningful-including travelling to the local village to find a particular cake he wanted, complete with a cherry on top.Toward the end of his life, the staff were especially caring. They sent me regular updates throughout the day and night through their app, which I found very comforting.I would recommend Osborne House to anyone looking for a care home where their loved one will be cared for as if they were still at home. My particular thanks go to Justine, Kelly, Alicia, Bismark, and Kitty.

Worcester Lodge cared for my husband from 2022 until he passed away in July 2026. He had Lewy body dementia with Parkinson's. A very difficult and unpredictable illness. He had such devoted care tailored to his constant needs and management and staff worked constantly to cope and understand his changeable needs. He was fed well and kept scrupulously clean. If he was not well his GP was called and if he fell which he could do without warning he would break skin very easily. The wound was dress daily by nurses called into the home and all care he needed was monitored closely. As well as his very good care I felt the management and staff really showed deep affection for him. Thank you so much Worcester Losge. Iris

The respect and compassion that was shown to him and our whole family during his last few days, was unforgettable. They all went above and beyond the call of duty and we cannot thank them enough.

I love the way Osborne house shares photos of my mother in law doing various activities. I can see that she is engaged and enjoying herself, and being treated with care and dignity . The variety of stimulating activities is incredible! I believe that the staff at Osborne house are fabulous at caring for people with dementia and giving them the best life possible .

I cannot thank everyone at Worcester Lodge enough, for the care & love they have shown my husband for nearly 4 years. Everyone has been so kind, warm & welcoming to both of us, its our Worcester Lodge family my husbands care has always been personalized, at first adapting the activities to suit his needs. He was very fit & active then, He is treated with dignity & patience & compassion nothing is too much trouble. Worcester Lodge is a very special place & a lovely home

Mum had 9 days respite at Osborne House - this was her second respite visit there having been in April. The Staff remembered mum & were genuinely pleased to see her again. They looked after mum so well, got her involved in the many activities, and took her out for walks. It was great to know mum was in a safe place & being looked after so well. The staff are so kind, friendly & spent time getting to know her. It's also in a wonderful location. Thank you to all the staff there.

I always enjoy my visits to Worcester Lodge. There is a happy calm atmosphere and the staff are friendly and welcoming - as well as being helpful and efficient. I am unable to give an answer to the last three questions below as I am not there to see any of the activities and I am not involved in any money matters.

Moving Mum to a new care home was a huge decision for my sister and I. We knew that Mum's needs were not being met where she was previously. We contacted Osborne House to arrange a tour. From the moment we stepped in we were made very welcome, every member of the team we met were friendly, professional and most importantly caring. A room with a view of the Bristol Channel was available, we could not have chosen anywhere better. We were delighted that Mum could move in immeditaely. On arrival we were asked to complete a comprehensive questionnaire, all of which was evidently read. Sadly Mum passed away fairly recently she was able to stay right up until she passed away, something we were so grateful for. Whilst she was there friends and family could visit at anytime and were also greeted with the same welcome as Mum. The food is excellent, activities are inclusuve everyone is encouraged to particpate in whatever is going on. The whole team demonstrate what care should look like

I am very happy with my mother being here, the staff are caring and lovely, the home is beautifully decorated, the activities are exceptional. The most important thing is she feels safe and cared for and I can relax and be comfortable with leaving her there.

Such a beautiful clean and well looked after home, everyone is so polite and lovely! My nan seems so happy and well taken care of! Would recommend for anyone to have a family or friend living here. They would be very well looked after and loved

The home was well run clean and tidy

So happy with the care my mother receives here, she is so well looked after by the wonderful staff, they are always there to help in any way .Worcester lodge is always filled with endless smiles & laughter with So many activities & entertainment to occupy the residents . Highly recommend for your loved ones

The Worcester Lodge team create a home my Mum is happy in and we are welcomed to. They exhibit kindness and care and the support for my Mum is fantastic. She is well cared for and has loving caring relationships with the team. And they support us through the day to day challenges with thought and humour.

We visited over Christmas & we were treated with open arms made to feel at home & looked after above & beyond,leaving the home is never easy ,but knowing how well looked after - is makes is easier knowing their in such caring hands. Thank you

My mum is in this care home with dementia, and the care she receives is outstanding. The staff are incredibly kind, patient, and compassionate, and it's clear they truly care about the residents. Knowing my mum is treated with dignity and warmth gives our family great peace of mind. I can't thank them enough for everything they do.

The management and carers were second to none. I can't imagine anywhere else was better.

My Grandad has become a recent resident at Osborne House and I have been absolutely blown away by the standard of care, activities and frequent social media updates from the incredible staff. It seems the staff are working tirelessly to make sure the residents are entertained, involved and most importantly, happy. Huge shout-out to those who are organising and conducting activities. It's really great to see. Whenever we've visited we've been made to feel very welcome and encouraged to call in at any time. It's been an emotional time for everyone involved, but the entire team has made this difficult time very smooth and has given us all confidence that this was the best decision. It's also very clear that my Grandad is very happy and in a loving, caring environment. I really hope all of this amazing work by the staff is truly recognised and rewarded.

Every visit I've made to the home to see my mum. All the staff are friendly, approachable, very professional and patient with the patients. My mum is always clean and well-fed. The home organises entertainment and activities. I was really happy how quickly my mum settled and looked to the staff as her extended family.