Osborne House

The respect and compassion that was shown to him and our whole family during his last few days, was unforgettable. They all went above and beyond the call of duty and we cannot thank them enough.

I love the way Osborne house shares photos of my mother in law doing various activities. I can see that she is engaged and enjoying herself, and being treated with care and dignity . The variety of stimulating activities is incredible! I believe that the staff at Osborne house are fabulous at caring for people with dementia and giving them the best life possible .

Mum had 9 days respite at Osborne House - this was her second respite visit there having been in April. The Staff remembered mum & were genuinely pleased to see her again. They looked after mum so well, got her involved in the many activities, and took her out for walks. It was great to know mum was in a safe place & being looked after so well. The staff are so kind, friendly & spent time getting to know her. It's also in a wonderful location. Thank you to all the staff there.

Moving Mum to a new care home was a huge decision for my sister and I. We knew that Mum's needs were not being met where she was previously. We contacted Osborne House to arrange a tour. From the moment we stepped in we were made very welcome, every member of the team we met were friendly, professional and most importantly caring. A room with a view of the Bristol Channel was available, we could not have chosen anywhere better. We were delighted that Mum could move in immeditaely. On arrival we were asked to complete a comprehensive questionnaire, all of which was evidently read. Sadly Mum passed away fairly recently she was able to stay right up until she passed away, something we were so grateful for. Whilst she was there friends and family could visit at anytime and were also greeted with the same welcome as Mum. The food is excellent, activities are inclusuve everyone is encouraged to particpate in whatever is going on. The whole team demonstrate what care should look like

I am very happy with my mother being here, the staff are caring and lovely, the home is beautifully decorated, the activities are exceptional. The most important thing is she feels safe and cared for and I can relax and be comfortable with leaving her there.

Such a beautiful clean and well looked after home, everyone is so polite and lovely! My nan seems so happy and well taken care of! Would recommend for anyone to have a family or friend living here. They would be very well looked after and loved

The home was well run clean and tidy

The management and carers were second to none. I can't imagine anywhere else was better.

My Grandad has become a recent resident at Osborne House and I have been absolutely blown away by the standard of care, activities and frequent social media updates from the incredible staff. It seems the staff are working tirelessly to make sure the residents are entertained, involved and most importantly, happy. Huge shout-out to those who are organising and conducting activities. It's really great to see. Whenever we've visited we've been made to feel very welcome and encouraged to call in at any time. It's been an emotional time for everyone involved, but the entire team has made this difficult time very smooth and has given us all confidence that this was the best decision. It's also very clear that my Grandad is very happy and in a loving, caring environment. I really hope all of this amazing work by the staff is truly recognised and rewarded.

Husband could be encouraged to walk a little more if he had a frame at his disposal, when I visit I have to ask for one.

I needed to find respite for my husband as I was having eye op, I looked at several homes, but Osborne House has a good feel. I was not disappointed, my everyday feedback online was so reassuring and with the addition of photos, I could see he was happy, as I have known him for a while. I can tell that full time care will be needed soon, and I feel confident that Osborne House will be a perfect setting.

All staff at this Care home deliver an excellent service for residents. They are caring and keep us informed of any concerns .

They keep residents occupied throughout day with various activities and also other entertainment

The position of this care home is also a bonus having excellent views of the sea and Welsh hills which can be viewed from the front of the building.

The receptionists make visitors very welcome. They remember the names of visitors which makes you feel most welcome.

We are pleased to have found such a good care home for our friend.

For the past nine years, this dementia care home has been a true sanctuary for my mother, and I cannot speak highly enough of the incredible care she has received. From the moment she arrived, the staff have consistently gone above and beyond to ensure she is safe, comfortable, and treated with the utmost dignity.

The team is not only highly skilled but genuinely compassionate. They know my mother as an individual - her preferences, her routines, and even the little things that make her smile. The personalised care she receives, allows her to maintain a sense of identity despite the challenges of dementia.

The food is excellent - nutritious, varied, and thoughtfully prepared. There's a vibrant programme of activities that keep residents engaged and stimulated, and the atmosphere is warm, respectful, and full of life. Thank you to everyone at the home for your unwavering dedication and care. You've made a difficult journey so much easier for our family, and we a deeply grateful.

Upon arriving at Osborne House - October 2024, my Dad has been made to feel, safe, secure and very welcome.

During his time living in Osborne House, Dad has had a few health issues and Osborne House has always been proactive and very supportive.

In particular, Dad has recently had a spell in hospital and initially the hospital medical team, did not know if he would pull through. Fortunately, he did. Osborne House went above and beyond, having training in the hospital, which enabled Dad's return, as otherwise without that, he would have had to move to another care home, They have provided a new bed, suitable for his current needs and safety equipment, as he is frailer since this episode.

The decision to move Dad into care, was a very difficult one. But Osborne House has eased us, as a family to realise it was the right thing for him. Seeing Dad settled, has been such a relief.

Osborne House are an excellent team of caring, experienced and kind people. It is reassuring to know that my Dad is being well looked after by them with dignity and care. Their communication with us is good and their interaction and activities with residents is excellent.

My mother has been a resident of Osborne House for the last 10 years. The home consistently offers a service which is excellent in terms of the care offered to residents, opportunities to engage in personalised activities inside and offsite, and its support for relatives. Recently, the service has expanded to offer home care, an on-site cafe which is the hub for a number of support groups, while offering an excellent care service.

It is so difficult having to place one's loved one in residential care, but this home is truly welcoming and becomes part of the family. The carers are kind, compassionate and patient, even with the most challenging behaviours. They are reassuring when residents are frightened or upset, and provide plenty of activities and distractions to keep them engaged. The food is fresh and home cooked, and there is always a lovely cake on a resident's birthday. This home is beautifully decorated and maintained, and the new addition of a cafe downstairs, and the sun terrace above makes the most of the views over to south Wales. My father always loved Clevedon, and I am happy that he is living there in his last years. I highly recommend Osborne House for its excellent care of extremely vulnerable older people.

I can't thank you all enough for being such wonderful, caring people and looking after my Dad in the most difficult of circumstances, as well answering any questions I have and keeping me informed if anything changes. Thank you.

Knowing that he spent his final months surrounded by such kindness and respect brings us comfort during a difficult time. We will always be grateful to Osborne House for the love and support they gave-not just to Dad, but to all of us. Thank you.

Amazing people doing an amazing job.