Osborne House

16 Bay Road, Clevedon BS21 7BT
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10 55 Reviews
  • Osborne House, Clevedon
Osborne House, in Clevedon, provides residential dementia care while maintaining an environment where adults with sensitive mental health needs can feel relaxed and have permanent access to a skilled care and support team.

Some of the rooms have sea views and are en-suite, while the home has its own treatment room, a secure patio area, a conservatory and three activity rooms.

Meals are made in-house every day and residents and service users have the opportunity to participate in numerous outings due to minibus availability.

Day care is offered to allow family carers to have a break, allow the home to support non-residents when they can.

In January 2017 Osborne House achieved an 'Outstanding' CQC rating.
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Care Provided by Osborne House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £1100 – £1300
  • RESPITE Self-Funded Residential Care: £1100 – £1300
  • RESPITE Self-Funded Residential Dementia Care: £1100 – £1300

We include most things in our weekly fee. Although Hairdressing is separate as arranged for you. We have a small list of what you may have to pay for should you need it. We accept council rates with a top up. However we offer fully trained staff, people that know how to support and care for residents with dementia. We believe the ethos of having choice and making that happen is more important than any fee you pay.

These prices are only a guideline, please contact Osborne House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Suzanne McPadden (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (5)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are requested to be sensible around meal times, guests are welcome to enjoy a meal with the resident- this is encouraged but please do not interrupt their eating time. Visitors, for the safety of residents and staff, will not be let in after 9pm unless otherwise arranged.

Parking

  • Parking is at own risk on the drive or down on the road near by.

Osborne House Reviews (55)

10

Osborne House has a Review Score of 10 (9.966) out of 10, based on 15 reviews in the last 2 years.
Over all time Osborne House has 55 reviews.

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Review from Suzanne O (Daughter of Resident) published on 14 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Osborne House in November 2016. We viewed quite a few places and nothing compared to Osborne House. The staff here are amazing, loving and caring and they are like an extended family. Putting your parent into full-time care is a hard decision but the transition was helped with the
support from the staff.
Reply from Suzanne, Manager at Osborne House
We are so pleased we get to have your mum stay with us she is a delight x
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Review from Elizabeth H (Daughter of Resident) published on 14 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very well cared for in Osborne House and seems quite happy and content every time I visit. I can have peace of mind knowing she is safe now and that she has a kind and caring staff to look after her. There is always a variety of activities to take part in if the mood takes her and it
is lovely to get the photos emailed to me when she is taking part. In the main, I feel Osborne House has a very tranquil relaxed atmosphere and nothing is too much trouble.
Reply from Suzanne, Manager at Osborne House
Thank you, Elizabeth it's great you feel your mum has choices, she certainly loves baking.
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Review from Mary G (Wife of Resident) published on 10 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very caring environment and the residents are well looked after. Most of their needs are catered for and any medical conditions are dealt with quickly. Residents' families and friends are welcomed into the home. Any problems that need to be reported are dealt with promptly.
Overall a very good care
home.
Reply from Suzanne, Manager at Osborne House
Mary thank you for your support we are so pleased you are part of our home also.
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Review from Brenda W (Daughter of Resident) published on 10 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is amazing. My father, who has dementia, has definitely improved both physically and mentally since moving here 11 months ago. He now leads a very active life, participating in a wide range of organised daily creative activities such as cooking and painting. He also enjoys, reading football
books and mathematical puzzles. The home encourages him to be as independent as possible in a safe, secure and caring environment. I always find the staff, friendly and welcoming. I can visit at any time as there are no set visiting times. This suits me as I live over 100 miles away. I am kept fully informed about my dad's health problems. If there are any concerns, the Manager will usually telephone me so we can have a chat about things. I am also sent regular updates and photos of my dad by email. I feel that even though I live far away, I am involved in my dad's care. I feel reassured. My dad is receiving the best possible care and is enjoying life in his twilight years.
Reply from Suzanne, Manager at Osborne House
Thank you Brenda we are so pleased we have your dad, he is so entertaining. Great singer!
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Review from R D (Husband of Resident) published on 10 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
A care home who really care for their residents. All staff are trained well and ongoing training is undertaken. There are plenty of activities taking place throughout the day and the other bonus is a minivan which takes out residents, especially during the summer. Day care is also offered for those
who wish to send their loved ones in their early stages of dementia. I looked around quite a few care homes before deciding to send my wife to Osbourne House, and I can honestly say it was the best choice.
Reply from Suzanne, Manager at Osborne House
Thank you for your kind comments we have certainly overcome some challenges and look forward to helping your lovely wife further.
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Review from Simon Q (Son of Resident) published on 10 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my mother to Osborne House in July 2016 and have been very impressed by the passion and compassion demonstrated by all members of staff. This home is exactly that - a home. You are made to feel welcome, nothing is too much effort and they go to extraordinary lengths to ensure there is a creative
calendar of activities that genuinely stimulate the residents. I cannot recommend Osborne House highly enough - this is a wonderful home that is investing in the future. Visit the home - you will not be disappointed...
Reply from Suzanne Mcpadden, Manager at Osborne House
Thank you Simon so much for your comments.
Its such a pleasure to have your mum in our family.
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Review from J G (Son of Resident) published on 24 June 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am always impressed with the way staff handle difficult situations, but I have a concern that rather a lot of excellent staff have left recently and it appears more contract staff are here instead. If this is the case Is it permanent or temporary?
Reply from Suzanne McPadden, Manager at Osborne House
Thank you for your feedback. We demand the highest standards of care from our staff to deliver the best quality care to which we aspire. Our inductions and training programs are rigorous, and can…read more
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Review from Tony (Son of Resident) published on 15 June 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my father has received from the staff has been excellent and he is very happy there. Dad enjoys the activity's especially the musical ones, as he can play a bit on the piano. He also enjoys the trips out in the mini-bus to different places.
Reply from Suzanne McPadden, Manager at Osborne House
Thank you for your kind review. We hope that we can continue to look after your lovely dad for as long as possible and give him the love and care he deserves.
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Review from Debbie S (Daughter of Resident) published on 15 June 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
For the short time my Dad has been coming, both my Dad and myself are happy, it is early days, but I am sure things will go along nicely. I hope this helps.
Many thanks from my Dad and myself to everyone, for making it a happy time for him, at this time in his life.
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Review from Neil Q (Friend of Resident) published on 26 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
As I visit a number of homes each week, I find that Osborne House has a very personal and homely feel about it. The staff are always so attentive to the residents, knowing and calling each by name in a reassuring and "family friendly" way.


We helped move our friend from another home which was very

much the opposite, and where she was poorly looked after, and the move has made a wonderful difference. Her health has improved (and it has been difficult at times), her room is well appointed, the staff encourage her to take part as much as she is able, but if she needs to stay in her room sometimes, the staff visit her frequently to ensure "all is well" She has her dedicated key worker to whom family members & friends can ask questions, make suggestions & requests, which are invariably acted upon.


The 'Activities Leader' and all the staff ensure a constant variety of activities and stimulation. The food and dining arrangements are very good - in fact a large dining table has just been installed to enhance the sense of community.


The way the caring manager and her caring team look after their 'family' is for me heart warming. They seem to me to be always looking for ways to make better for those who live at Osborne House. Thanks you every one!

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Review from Fiona G (Daughter of Resident) published on 18 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother moved to Osborne House in August 2015, and at that time I had no experience of any care home, or what to expect, but I'm just so grateful that I was suggested Osborne House and their fantastic team. The attention to detail with my Mother's care, health, safety, dignity and quality of life
is so much more then using the excellent buttons on this review. My Mother is treated as an individual with care that is tailored to her needs and doing this she has become much happier and relaxed, more so than I've seen her in recent years trying to live independently. At the same time the consideration and communication I've received has been excellent and has made a very difficult decision so much easier. Thank you Osborne House.
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Review from J S (Daughter of Resident) published on 7 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Osborne House are very caring, helpful and friendly to residents and family alike. Giving support to family if needed at anytime. My mother is very happy here. The staff encourage her to join in activities, bur she is never pushed to do so.
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Review from Sarah B (Daughter of Resident) published on 19 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all Members of Staff for making my Mothers stay with you so lovely. It was lovely to see my Mother happy and settled. There are lots of activities for all the residents to take part in. The food was lovely and my Mother would often comment on the lovely food. Mum has now settled
into her new Care Home and I am sure this is due to the kindness that was given to her when she stayed in Osbourne House with you all. Thank you once again and thank you from my Mother and I will continue to pop in and see the Staff with updates on Mum and visit with the residents.
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Review from Mary F (Sister of Resident) published on 19 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting my sister I have found the staff friendly, welcoming and caring to myself as well as to her. The staff treat her with affection and seem to go to any lengths to ensure her happiness and wellbeing. I have no qualms about leaving her, and although she has been a resident for only six months
is happy to stay there and happy to integrate with other residents. I personally have received nothing but sympathy and understanding.
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Review from Claire H (Granddaughter of Resident) published on 14 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After spending a lot of time viewing homes for my nan when I walked into Osborne House I knew it was where nan would be happy. The staff are brilliant with the right combination of professionalism, and caring. Osborne House really care about the residents and their families. The staff go out of their
way to make sure each resident is happy and taking part. They promote choice and independence and I would recommend them to anyone trying to find a safe, secure caring home for their relative. Thank you team Osborne!
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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Osborne House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.966 for Osborne House is calculated as follows: ( (172 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 177 Ratings = 4.966
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Osborne House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (4)

Suzanne

Suzanne McPadden

Job Title: Development Manager Joined: 2021

I am an enthusiastic, self-motivated, reliable, person who looks at the glass being half full all the time. My true ambition is to make a difference and touch lives. Making sure people who have Dementia are treated with the highest respect. Making sure that residents have a sense of personal identity, and choose daily! Residents control all they do day to day. With a passion for Supporting staff to achieve their highest goals, Sky’s the limit!!

Justine

Justine Brown

Job Title: Trainee Manager Joined: 2023

I have decided not to talk about my knowledge, experience and qualifications in care. Instead, who I am as a person as there is so much more to an individual than a qualification, same as someone living with dementia, they are so much more than a medical diagnosis. I am fun, honest and mostly passionate, I can promise that there will be no stone left unturned to ensure we are enabling someone we care for to feel love and happiness and live a life full of choice.

Kellie

Kellie Joseph

Job Title: Deputy Manager Joined: 2023

I am the Deputy Manager at Osborne House with over 12 years of experience in the care industry. I am a motivated individual with skills in managing patient care, coordinating, and collaborating with medical staff and our amazing care team here at Osborne. I am personally passionate about providing quality care and support for both residents and their families to help succeed in providing an enriched home-based care setting, putting our residents at the heart of everything we do.

Rebecca

Rebecca Harris

Job Title: Admin Lead Joined: 2023

Hi, my name is Becky and I provide administration support to both Worcester Lodge and Osborne House. Prior to this role, I have been an operations manager for a five-star retreat. Outside of work, my two children and Labrador puppy keep me busy!

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