






Osborne House, in Clevedon, provides residential dementia care while maintaining an environment where adults with sensitive mental health needs can feel relaxed and have permanent access to a skilled care and support team.
Some of the rooms have sea views and are en-suite, while the home has its own treatment room, a secure patio area, a conservatory and three activity rooms.
Meals are made in-house every day and residents and service users...
Care Provided by Osborne House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We include most things in our weekly fee. Although Hairdressing is separate as arranged for you. We have a small list of what you may have to pay for should you need it. We accept council rates with a top up. However we offer fully trained staff, people that know how to support and care for residents with dementia. We believe the ethos of having choice and making that happen is more important than any fee you pay.
The price(s) shown are provided by the care home. Contact Osborne House for full pricing details and T&Cs.
Contact Osborne House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Osborne Care Homes Ltd
- Private Owned
Person in charge
- Justine Brown(Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2021
- Number of floors: 1
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (5)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visitors are requested to be sensible around meal times, guests are welcome to enjoy a meal with the resident- this is encouraged but please do not interrupt their eating time. Visitors, for the safety of residents and staff, will not be let in after 9pm unless otherwise arranged.
Parking
- Parking is at own risk on the drive or down on the road near by.
Osborne House Reviews (60)
Osborne House has a Review Score of 9.9 (9.945) out of 10, based on 20 reviews in the last 2 years.
Over all time Osborne House has 60 reviews.
I highly recommend Osborne House to anyone seeking a care home for a beloved relative. Osborne House is exceptional and different for many reasons. From the moment you walk through the door, you feel at ease. It is beautifully decorated, homely and clean. It is a safe and kind environment. A weekly schedule of entertainment and activities is in place to keep the home filled with music, laughter, fun and happiness. Every single member of staff is dedicated to their role; caring, kind and providing all the support needed. My mum has been with Osborne House for the past three years and I know she is in the safest of hands. With sincere thanks to all those who care for her.
Osborne House is a very pleasant care home. The staff are very welcoming. My brother is happy there. There are many activities to keep the residents occupied. I'm kept updated with everything and can join in with many of the things happening. I have nothing but praise for Osborne House.
It is like a home from home feel with caring and kind staff.
Thank you so much for the lovely feedback, it means a huge amount to the all the staff who work so hard to make Osborne House such a special home.
We are so grateful to have found you. I would thoroughly recommend Osborne House to anyone.
Every member of the team was so friendly and welcoming and showed such care and compassion. From our first visit we could see how your residents and their comfort were so important to you.
It is a shame that our Aunt was not in better health as we are sure that she would have been very happy there.
Our Aunt was not with you for very long but staff had already built a bond with her and us. We would like to especially mention one of the nurses who made sure that we were kept informed of her situation and showed a genuine closeness. It was evident that each resident has a place in your hearts.
Thank you for making her last days safe and comfortable and her passing dignified and peaceful.
First and foremost, mum is happy and due to the constant care and stimulation she is given her concentration and memory have improved despite dementia.
The staff at Osborne House are professional, courteous, caring and cheerful. They receive family members warmly and have good communication skills, as a Registered Nurse myself I have great respect for them all. There are also regular newsletters which have been much appreciated during lockdown, including photos of the residents taking part in various activities.
The home is tastefully decorated and spotlessly clean. The main residents' lounge overlooks the River Severn. The meals are always well presented with attention to any dietary needs.
From the management, the care team through to the catering, housekeeping and reception staff I have found them to be friendly, cheerful and caring not only towards our loved one but to the whole family, you always feel welcomed when visiting.
Throughout these past two dreadful years Osborne House have gone above and beyond to keep the residents safe and kept the families informed. Facilitating contact through different means in order for the families to keep in touch, all the while keeping the safety of residents and staff uppermost in mind.
The Osborne House family social media page has been invaluable during restricted access.
I would have no hesitation in recommending Osborne House to others whose loved one needs a loving, caring environment, a home from home.
They have exceeded in every way to make sure mum feels safe and is happy every day.
Their care for the most important person in my life is amazing and it’s so nice to know mum is not only safe but enjoying life surrounded by friendly faces.
Thank you for the lovely review. It is a pleasure to care for your lovely mum.
I cannot praise the staff at Osborne House enough, they are all superheroes to me. My mother has been a resident for two years and receives the most wonderful care, she is happy and well cared for and this means everything to me and my sisters. Osborne House is a happy home for the residents, the level of care is excellent, we are kept informed and always updated even through the tough times of Covid restrictions. I could not wish for a better home for Mum.
Superheroes is a great compliment thank you. Looking after your mum is a great pleasure.
The Great Team at Osborne House have done and are doing a wonderful job caring for my Mother. Mum has dementia and the team care for all her needs and are very patient and kind. Mum seems very happy there and enjoys herself participating in the various games they play and regularly joins in with the sing songs.
Thank you. Mums a great singer and a lovely lady its a pleasure to look after her.
I feel reassured that Mum's care is adapted to her needs and is in a place of safety with staff who treat her as an individual whilst giving her the support and affection she wishes to be given.
I am confident in their ability to care for her. She certainly seems to be at home there and can’t wait to get back if we go out for a few hours.
Thank you for your kind words. It is a great pleasure to care for your mum she is so lovely.
Excellent care home with super caring staff they are amazing. Brilliant for those with dementia have up to date facilities and offer lots of interactive activities with groundbreaking support. I can’t recommend this home any more highly it is absolutely first class. I moved my dad here from another care home and have been so pleased I did he is so happy here.
Thank you for your lovely kind words. We are so glad you moved your dad here too, he is a lovely man.
My wife has bow been a resident for four years and during that time I have found the dedicated staff always strive to carry out their duties in a professional and caring manner. Nothing is too much trouble whether it be by day or night. I have also eaten in the house a number of times, pre-pandemic and found there to be a good selection well served and enjoyed by all.
Thank you for your lovely words. So nice to read you enjoyed the food.
Mum has been at Osborne House for 2 years now having arrived just before Covid! It's like a home from home with a real "family" feel may be in part due to its size (unlike some very large homes we viewed before Osborne). Mum has settled well and is far less anxious and confused and I'm sure she enjoys the views from the conservatory. The care is excellent with really good communication when mums been poorly. During a few hospital admissions, Osborne helped with liaison so we could get her discharged quicker and back home where I know she feels safe.
Thank you for your kind words. Mum really does enjoy the views from the conservatory.
My husband was so unwell. His final wish was not to pass at home. The hospice was full. No one could help. Until the manager stepped in. She was amazing. She helped me sort a private ambulance to get my husband to Osborne House. She organised for him to go in a lovely room with a view of the sea. She not only did this but even drove to the doctors and chemist to get his medication ready for his final days. The care was incredible allowing us as a family to say goodbye together. They listened to all our wishes. They went above and beyond. They have even put a memory plaque in the memory garden so I can go and sit there.
Whenever I visit this place I’m always overwhelmed by how loving and caring the staff are. Nothing is too much trouble, and they always make time for you, whether you’re a resident or a visitor.
I guess the staff are treated really well by the management. I’ve never seen a carer looking miserable or stressed.
Maybe it is also because the staffing levels are more than adequate so the staff aren’t stretched to breaking point.
I am sure the residents have a more active social life than I do. There’s always something on offer, be it in the home or trips out. There are dances and guest singers to help keep people entertained and a vast array of other activities too.
There is always a room to go to if peace and quiet is needed but the staff are always vigilant and make a point of keeping an eye on everyone, no matter where they are.
Having seen about a dozen other places in the Bristol area, this is by far the best, in my opinion.
Keep up the good work.
All of the staff at Osborne House are fantastic and make it fun and entertaining for residents and go out of their way to make everybody comfortable - nothing is too much trouble. At the same time, the necessary dignity and care are provided. The rooms are clean and functional and the pamper room is excellent, enabling residents to have their hair done, have manicures and see a chiropodist.
Visitors are greeted by friendly staff and are always made to feel welcome. The regular newsletters and updates on Facebook are a bonus and keep families briefed on what is happening - as Mum always forgets to tell me!
Everything considered I am relieved to have found Osborne House and to know that mum is having the best care at her time of life.
Thank you and well done to everybody at Osborne House.
Ah, thank you so much we are glad you feel welcome. Please remember my door is always open.
I cannot thank Osborne House enough for how they have looked after my Mum following a very bad experience in another Care Home. The minute you walk through the door at Osborne House you will understand where I am coming from.
The staff, carers and management are way above anything we have encountered before in previous care homes.
This place goes the extra mile when looking after my Mum, her smile is back and she is engaging in all the activities. I get a weekly email and photos letting me know how Mum is getting on!
My family and I are delighted to have found Osborne House, if you are reading this go and find out for yourself, you will not be disappointed.
On arrival you immediately recognise the security aspects of the home. On signing in we always receive a very warm welcome and are always provided with refreshments. The standard of care is excellent and the amazing staff are so very caring and compassionate, treating all the residents in a very dignified way. They try exceedingly hard to stimulate and include everyone in activities, trips etc. We would (and do) fully recommend Osborne House.
Osborne House goes above and beyond to look after my dear Grandma - I am always welcomed in with a smile and an offer of a cup of tea. Grandma is always engaged in different activities when I arrive and is always smiling, with her nails painted, hair done, clean clothes on - looking well looked after and happy.
Grandma is definitely living well with dementia and it is down to the consistent and specialist care that is provided by Osbourne House - my family and I are always impressed by the regular updates/photo’s via email - it is truly a blessing to see Grandma so happy.
Thank you Osbourne House, forever grateful for your care.
Thank you so much for your lovely review. We hope to improve further with our new care plan system allowing family access at all times. Also, Skype is always available if you wish to see grandma while talking.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 December 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Osborne House.
There are no upcoming events for Osborne House.
Awards / Recognitions (4)
- 26 Sep 2024Recipient: Osborne House
- 19 Oct 2023Recipient: Osborne House
- 14 Jan 2017Recipient: Osborne House
Accreditations
There are no accreditations posted yet for Osborne House.
Meet the Team (4)

I am an enthusiastic, self-motivated, reliable, person who looks at the glass being half full all the time. My true ambition is to make a difference and touch lives. Making sure people who have Dementia are treated with the highest respect. Making sure that residents have a sense of personal identity, and choose daily! Residents control all they do day to day. With a passion for Supporting staff to achieve their highest goals, Sky’s the limit!!

I have decided not to talk about my knowledge, experience and qualifications in care. Instead, who I am as a person as there is so much more to an individual than a qualification, same as someone living with dementia, they are so much more than a medical diagnosis. I am fun, honest and mostly passionate, I can promise that there will be no stone left unturned to ensure we are enabling someone we care for to feel love and happiness and live a life full of choice.

I am the Deputy Manager at Osborne House with over 12 years of experience in the care industry. I am a motivated individual with skills in managing patient care, coordinating, and collaborating with medical staff and our amazing care team here at Osborne. I am personally passionate about providing quality care and support for both residents and their families to help succeed in providing an enriched home-based care setting, putting our residents at the heart of everything we do.

Hi, my name is Becky and I provide administration support to both Worcester Lodge and Osborne House. Prior to this role, I have been an operations manager for a five-star retreat. Outside of work, my two children and Labrador puppy keep me busy!
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