Osborne House

16 Bay Road, Clevedon BS21 7BT
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9.9 58 Reviews
  • Osborne House, Clevedon
Osborne House, in Clevedon, provides residential dementia care while maintaining an environment where adults with sensitive mental health needs can feel relaxed and have permanent access to a skilled care and support team.

Some of the rooms have sea views and are en-suite, while the home has its own treatment room, a secure patio area, a conservatory and three activity rooms.

Meals are made in-house every day and residents and service users have the opportunity to participate in numerous outings due to minibus availability.

Day care is offered to allow family carers to have a break, allow the home to support non-residents when they can.

In January 2017 Osborne House achieved an 'Outstanding' CQC rating.
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Care Provided by Osborne House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

We include most things in our weekly fee. Although Hairdressing is separate as arranged for you. We have a small list of what you may have to pay for should you need it. We accept council rates with a top up. However we offer fully trained staff, people that know how to support and care for residents with dementia. We believe the ethos of having choice and making that happen is more important than any fee you pay.

Contact Osborne House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Osborne House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Suzanne McPadden (Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (5)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are requested to be sensible around meal times, guests are welcome to enjoy a meal with the resident- this is encouraged but please do not interrupt their eating time. Visitors, for the safety of residents and staff, will not be let in after 9pm unless otherwise arranged.

Parking

  • Parking is at own risk on the drive or down on the road near by.

Osborne House Reviews (58)

9.9

Osborne House has a Review Score of 9.9 (9.898) out of 10, based on 18 reviews in the last 2 years.
Over all time Osborne House has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Osborne House
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Total of 58, showing 21-40
Review from Julie L (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was only in Osborne House for a short time, unfortunately. During the time he was there, all members of staff were friendly, professional, polite, caring and dedicated. I was so happy Dad was in such safe and caring hands during his last few weeks of life; they really went over and above the mark
to make us and Dad feel welcome.
We are so grateful to have found you. I would thoroughly recommend Osborne House to anyone.
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Review from D C (Niece of Resident) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We wanted to say how much we appreciate the care which everyone gave to our Aunt during the time she was at Osborne House.
Every member of the team was so friendly and welcoming and showed such care and compassion. From our first visit we could see how your residents and their comfort were so important
to you.
It is a shame that our Aunt was not in better health as we are sure that she would have been very happy there.
Our Aunt was not with you for very long but staff had already built a bond with her and us. We would like to especially mention one of the nurses who made sure that we were kept informed of her situation and showed a genuine closeness. It was evident that each resident has a place in your hearts.
Thank you for making her last days safe and comfortable and her passing dignified and peaceful.
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Review from Linda M (Daughter of Resident) published on 26 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother jointed the residents of Osborne House approximately 18 months ago, during the difficult time of Covid 19. Both my brother and myself have nothing but praise for the Osborne House.
First and foremost, mum is happy and due to the constant care and stimulation she is given her concentration
and memory have improved despite dementia.
The staff at Osborne House are professional, courteous, caring and cheerful. They receive family members warmly and have good communication skills, as a Registered Nurse myself I have great respect for them all. There are also regular newsletters which have been much appreciated during lockdown, including photos of the residents taking part in various activities.
The home is tastefully decorated and spotlessly clean. The main residents' lounge overlooks the River Severn. The meals are always well presented with attention to any dietary needs.
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Review from K T (Niece of Resident) published on 15 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough about Osborne House and the staff who care for my elderly aunt.
From the management, the care team through to the catering, housekeeping and reception staff I have found them to be friendly, cheerful and caring not only towards our loved one but to the whole family, you
always feel welcomed when visiting.
Throughout these past two dreadful years Osborne House have gone above and beyond to keep the residents safe and kept the families informed. Facilitating contact through different means in order for the families to keep in touch, all the while keeping the safety of residents and staff uppermost in mind.
The Osborne House family social media page has been invaluable during restricted access.
I would have no hesitation in recommending Osborne House to others whose loved one needs a loving, caring environment, a home from home.
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Review from J P (Daughter of Resident) published on 11 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Osborne House since March 2020.
They have exceeded in every way to make sure mum feels safe and is happy every day.
Their care for the most important person in my life is amazing and it’s so nice to know mum is not only safe but enjoying life surrounded by friendly faces.
Reply from MICHELLE BUTLER, Registered Manager at Osborne HouseThank you for the lovely review. It is a pleasure to care for your lovely mum.
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Review from Jane W (Daughter of Resident) published on 11 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff at Osborne House enough, they are all superheroes to me. My mother has been a resident for two years and receives the most wonderful care, she is happy and well cared for and this means everything to me and my sisters. Osborne House is a happy home for the residents, the level
of care is excellent, we are kept informed and always updated even through the tough times of Covid restrictions. I could not wish for a better home for Mum.
Reply from Michelle Butler, Registered Manager at Osborne HouseSuperheroes is a great compliment thank you. Looking after your mum is a great pleasure.
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Review from John A (Son of Resident) published on 11 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The Great Team at Osborne House have done and are doing a wonderful job caring for my Mother. Mum has dementia and the team care for all her needs and are very patient and kind. Mum seems very happy there and enjoys herself participating in the various games they play and regularly joins in with the
sing songs.
Reply from Michelle Butler, Registered Manager at Osborne HouseThank you. Mums a great singer and a lovely lady its a pleasure to look after her.
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Review from K A (Daughter of Resident) published on 11 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum is very much loved and given plenty of affection in Osborne House. The staff are always cheerful and will update you whenever you ask. There are plenty of activities for all the residents to get involved with every day.
I feel reassured that Mum's care is adapted to her needs and is in a place
of safety with staff who treat her as an individual whilst giving her the support and affection she wishes to be given.
I am confident in their ability to care for her. She certainly seems to be at home there and can’t wait to get back if we go out for a few hours.
Reply from Michelle Butler, Registered Manager at Osborne HouseThank you for your kind words. It is a great pleasure to care for your mum she is so lovely.
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Review from Cathy H (Daughter of Resident) published on 11 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home with super caring staff they are amazing. Brilliant for those with dementia have up to date facilities and offer lots of interactive activities with groundbreaking support. I can’t recommend this home any more highly it is absolutely first class. I moved my dad here from another
care home and have been so pleased I did he is so happy here.
Reply from Michelle Butler, Registered Manager at Osborne HouseThank you for your lovely kind words. We are so glad you moved your dad here too, he is a lovely man.
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Review from Roy D (Husband of Resident) published on 11 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife has bow been a resident for four years and during that time I have found the dedicated staff always strive to carry out their duties in a professional and caring manner. Nothing is too much trouble whether it be by day or night. I have also eaten in the house a number of times, pre-pandemic
and found there to be a good selection well served and enjoyed by all.
Reply from Michelle Butler, Registered Manager at Osborne HouseThank you for your lovely words. So nice to read you enjoyed the food.
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Review from Sue T (Daughter of Resident) published on 11 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is well looked after, taking part in activities and generally being stimulated more than she had been at home over the lockdown period. I feel very happy she is safe and well in Osborne House, a lot of my worries about her have been reduced. Thanks to you all.
Reply from MICHELLE BUTLER, Registered Manager at Osborne HouseThank you for your kind words. So glad we have been able to reduce your worries.
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Review from Jess W (Resident) published on 11 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Osborne House for 2 years now having arrived just before Covid! It's like a home from home with a real "family" feel may be in part due to its size (unlike some very large homes we viewed before Osborne). Mum has settled well and is far less anxious and confused and I'm sure she enjoys
the views from the conservatory. The care is excellent with really good communication when mums been poorly. During a few hospital admissions, Osborne helped with liaison so we could get her discharged quicker and back home where I know she feels safe.
Reply from MICHELLE BUTLER, Registered Manager at Osborne HouseThank you for your kind words. Mum really does enjoy the views from the conservatory.
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Review from Rosemary G (Wife of Resident) published on 25 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was so unwell. His final wish was not to pass at home. The hospice was full. No one could help. Until the manager stepped in. She was amazing. She helped me sort a private ambulance to get my husband to Osborne House. She organised for him to go in a lovely room with a view of the sea. She
not only did this but even drove to the doctors and chemist to get his medication ready for his final days. The care was incredible allowing us as a family to say goodbye together. They listened to all our wishes. They went above and beyond. They have even put a memory plaque in the memory garden so I can go and sit there.
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Review from Kevin J (Son of Resident) published on 15 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don’t know where to start really.
Whenever I visit this place I’m always overwhelmed by how loving and caring the staff are. Nothing is too much trouble, and they always make time for you, whether you’re a resident or a visitor.
I guess the staff are treated really well by the management. I’ve
never seen a carer looking miserable or stressed.
Maybe it is also because the staffing levels are more than adequate so the staff aren’t stretched to breaking point.
I am sure the residents have a more active social life than I do. There’s always something on offer, be it in the home or trips out. There are dances and guest singers to help keep people entertained and a vast array of other activities too.
There is always a room to go to if peace and quiet is needed but the staff are always vigilant and make a point of keeping an eye on everyone, no matter where they are.
Having seen about a dozen other places in the Bristol area, this is by far the best, in my opinion.
Keep up the good work.
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Review from Claire (Daughter of Resident) published on 31 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was admitted to Osborne House the week before Christmas after her previous care home felt that her Alzheimer's had worsened and that Mum now needed a specialist Dementia home.
All of the staff at Osborne House are fantastic and make it fun and entertaining for residents and go out of their way
to make everybody comfortable - nothing is too much trouble. At the same time, the necessary dignity and care are provided. The rooms are clean and functional and the pamper room is excellent, enabling residents to have their hair done, have manicures and see a chiropodist.
Visitors are greeted by friendly staff and are always made to feel welcome. The regular newsletters and updates on Facebook are a bonus and keep families briefed on what is happening - as Mum always forgets to tell me!
Everything considered I am relieved to have found Osborne House and to know that mum is having the best care at her time of life.
Thank you and well done to everybody at Osborne House.
Reply from Suzanne McPadden, Manager (Osborne) at Osborne HouseAh, thank you so much we are glad you feel welcome. Please remember my door is always open.
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Review from Lee J (Son of Resident) published on 1 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Osborne House enough for how they have looked after my Mum following a very bad experience in another Care Home. The minute you walk through the door at Osborne House you will understand where I am coming from.


The staff, carers and management are way above anything we have encountered

before in previous care homes.


This place goes the extra mile when looking after my Mum, her smile is back and she is engaging in all the activities. I get a weekly email and photos letting me know how Mum is getting on!


My family and I are delighted to have found Osborne House, if you are reading this go and find out for yourself, you will not be disappointed.

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Review from Mike D (Power of Attorney of Resident) published on 14 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival you immediately recognise the security aspects of the home. On signing in we always receive a very warm welcome and are always provided with refreshments. The standard of care is excellent and the amazing staff are so very caring and compassionate, treating all the residents in a very dignified
way. They try exceedingly hard to stimulate and include everyone in activities, trips etc. We would (and do) fully recommend Osborne House.
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Review from Jess Q (Granddaughter of Resident) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Osborne House goes above and beyond to look after my dear Grandma - I am always welcomed in with a smile and an offer of a cup of tea. Grandma is always engaged in different activities when I arrive and is always smiling, with her nails painted, hair done, clean clothes on - looking well looked after
and happy.


Grandma is definitely living well with dementia and it is down to the consistent and specialist care that is provided by Osbourne House - my family and I are always impressed by the regular updates/photo’s via email - it is truly a blessing to see Grandma so happy.


Thank you Osbourne House, forever grateful for your care.

Reply from Suzanne, Registered Manager at Osborne HouseThank you so much for your lovely review. We hope to improve further with our new care plan system allowing family access at all times. Also, Skype is always available if you wish to see grandma while talking.
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Review from Cheryl Q (Daughter of Resident) published on 15 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
After viewing several homes, Osborne House was the obvious choice. All residents were happy and were spoke to by staff as individuals the interaction between staff and residents is wonderful, also the involvement of the manager on a day to day basis not only with her residents and staff but with the
family is outstanding all are very committed.
Reply from Suzanne, Manager at Osborne HouseThank you Mrs Q. Great comments we are glad you are happy with the service we hope to continue to thrive.
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Review from Mark E (Son of Resident) published on 15 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is an atmosphere of calm and the residents are given as much freedom as possible to choose what they want to do. There are always staff on hand. I have seen even very poorly residents treated with care and patience despite what must be a very challenging job for the carers.
My wife and I visit
normally twice a week and my brother at least monthly. None of us has ever heard a carer raise their voice or treat a resident anything but with patience and kindness, responding caringly when continually pestered for the same thing. When we are there we are not announced to the staff so if there where ill-treatment I would expect to detect it on one of our visits.
Mum is happy and well cared for and I would not hesitate to recommend the home to anybody with a relative with dementia. I cannot comment on value for money because I don't have anything to compare it with. It is a lovely home in a lovely location and Mum is well care for - that to me is value enough.
Reply from Suzanne, Manager at Osborne HouseThank you so much for your kind comments.
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Current Review Score: 9.9 (9.898)

Overview of Review Score

The Review Score of 9.9 (9.898) out of 10 for Osborne House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.948 for Osborne House is calculated as follows: ( (203 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 213 Ratings = 4.948
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Osborne House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Dec 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (4)

Meet the Team (4)

Suzanne

Suzanne McPadden

Job Title: Development Manager Joined: 2021

I am an enthusiastic, self-motivated, reliable, person who looks at the glass being half full all the time. My true ambition is to make a difference and touch lives. Making sure people who have Dementia are treated with the highest respect. Making sure that residents have a sense of personal identity, and choose daily! Residents control all they do day to day. With a passion for Supporting staff to achieve their highest goals, Sky’s the limit!!

Justine

Justine Brown

Job Title: Trainee Manager Joined: 2023

I have decided not to talk about my knowledge, experience and qualifications in care. Instead, who I am as a person as there is so much more to an individual than a qualification, same as someone living with dementia, they are so much more than a medical diagnosis. I am fun, honest and mostly passionate, I can promise that there will be no stone left unturned to ensure we are enabling someone we care for to feel love and happiness and live a life full of choice.

Kellie

Kellie Joseph

Job Title: Deputy Manager Joined: 2023

I am the Deputy Manager at Osborne House with over 12 years of experience in the care industry. I am a motivated individual with skills in managing patient care, coordinating, and collaborating with medical staff and our amazing care team here at Osborne. I am personally passionate about providing quality care and support for both residents and their families to help succeed in providing an enriched home-based care setting, putting our residents at the heart of everything we do.

Rebecca

Rebecca Harris

Job Title: Admin Lead Joined: 2023

Hi, my name is Becky and I provide administration support to both Worcester Lodge and Osborne House. Prior to this role, I have been an operations manager for a five-star retreat. Outside of work, my two children and Labrador puppy keep me busy!

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