Care Home Owned by Popular Care Ltd in Lanarkshire

I have been welcomed as a relative by every member of staff. Never once have I felt like I shouldn't visit or be part of my dad's care needs. The home is spotlessly clean at every visit.

was exceptional on every level. Any requests were accommodated where possible. I cannot recommend Milton Grange highly enough. A thank you to all the members of staff from all the family.

involved in many care homes in a professional capacity and would recommend that it should be considered if a placement is required.

members making it difficult to contact relatives and denying perfectly safe window visits. One particular staff member's attitude is beyond belief, stating that “they didn’t care what other homes did” when a window visit was requested. The same staff member terminated the unfinished call. As a relative you felt unwelcome, the home does not have a nice atmosphere. My relative (who has full capacity) was deeply unhappy and this was exacerbated by rude staff who treated him “roughly” in his words. The only reason I have given two stars is that a couple of members of staff (nightshift) are extremely welcoming, kind and willing to listen to both relatives and the service user.

wish to express our sincere thanks for the care during my mum's stay and dignity shown at the end of her life.
Thank you to all the staff, true heroes in our eyes.

or close contact is taking its till in my mum and family.

The food is a good standard and always plenty.

very professional. Once again many thanks.