Care Homes Owned by Alpha Care Healthcare Group in Surrey

answered.
I would thoroughly recommend Coombe Dingle.

was instantly noticeable and impactful. The level of communication between the home and us, the family, was excellent with the app easily accessible and regularly updated. We felt very confident and reassured that Mum's dementia needs were understood and being met and were very appreciative of the care given to her.

his time as he was getting bored and felt isolated when he first arrived at the home.

care shown to my mother has been friendly, caring, quick, efficient, and regular.
All ongoing subjects have been communicated regularly, quickly, and openly.
I have been kept informed of all items of my mothers care, never having to chase or repeat.
The home is kept clean, tidy, friendly, visually bright, the right level of background noise and music.
Activities are daily, appropiate, useful, not pushy, interactive.
Staff are knowledgable, friendly and caring, communication very good.
Having worked in care homes before, I am most impressed with running of the home, it meets all my wishes.

which he loves. They celebrated his birthday with decorations and care staff joining in. Communication with us is excellent and my father is now settled and comfortable. Given his condition, the team are doing everything they can. Improvements could include enhanced in-house physio and better showering facilities for those with limited mobility. Coombe Dingle has given us real peace of mind and I would fully recommend them to others looking for kind, dignified care.

deserve.

visit without making an appointment. I am very pleased with all that the staff at coombe dingle and their care of my mother.

expertise. We trust the staff to provide the care my aunt needs and to keep her safe and content.

easy to deal with. The home has a lovely calm atmosphere and is always clean and tidy. My Mum is happy and settled and smiles when we talk about the home. From my point of view I know 100% that Mum is in the
best possible place and would recommend Coombe Dingle to everyone.

dementia, so the activities are not always suitable, however the staff recognise this and she has enjoyed some 1-1 time and suggestions with the activity co-ordinators.
Whenever I make suggestions or comment on my mother's care, staff are always quick to respond and amend care or contact the GP appropriately.
The rooms and furnishings are dated, but we were able to supplement with Mums furnishings and decor. The home is small and not clinical.
My mother is happy, comfortable - and safe. And I, am hugely relieved.

has severe dementia.

The home contacts me with updates and especially if there are any problems or concerns with my sister. They also inform me of any medical requirements such as the covid booster and any issues that effect my visiting the home. I am also able to keep in contact with the home via a phone call or email.

and dignity which has meant the world to me and gives me great comfort.
I would have no hesitation in recommending Coombe Dingle to others and am extremely grateful to them all for the dedication and care they show continuously to my Mum.

place phone calls through to my mother etc. It's not an easy job, but they make it seem easier than most. My thanks go to the staff and management for their past and ongoing support.