Leighton House Private Nursing Home, Epsom, Surrey
Leighton House Private Nursing Home, Epsom, Surrey
Leighton House Private Nursing Home, Epsom, Surrey

Leighton House is a private nursing home situated in the heart of Epsom Downs. Carers pride themselves on providing person-centred care by knowledgeable and qualified staff in a homely and friendly environment. Leighton House constantly strives to enhance its level of service and they are also trained in dementia care.

The home has a fully equipped activity room and an array of internal and external activities on offer, along with a full time Activities Coordinator, all to suit clients' needs and abilities. Leighton House also has its own minibus allowing residents to venture outdoors and participate in external activities. This encourages them and stimulates their needs.

The passionate team understands that looking for a placement for a loved one is never easy and therefore welcomes visitors to view the home's family atmosphere.

Leighton House is proud of its friendly, approachable and welcoming team at. It is this experienced team that has been selected for its passion, compassion, high level of skills and positive attitude towards understanding the specialist needs of residents. They believe it is this that makes Leighton House a truly premier nursing home.

Group: Aims Care Group Ltd

Person in charge: Leon Shaz (Registered Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Asperger Syndrome • Cancer Care • Epilepsy • Hearing Impairment • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Full assessment will be carried out free of cost. Ages from 70 to 110.

Languages Spoken by Staff (other than English): Spanish; Castilian, French, Hindi, Hungarian, Polish, Romanian

Single Rooms: 25

Shared Rooms: 1

Rooms with ensuite WC: 25

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Leighton House is based in the heart of Epsom Surrey. Situated just a 5 minute drive from the town centre based on Burgh Head Road.

Visiting:

Leighton House is open 24 hours a day, however it is strongly recommend not to visit during meal times as this can be a very busy time for the Residents and Staff.

Parking:

Leighton House has on-site visitors car park as well as Disabled bay and disabled access.

Latest Care Quality Commission* Report on Leighton House Private Nursing Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 05 Feb 2018

Ground floor vacancy

Reviews

8.8 Leighton House Private Nursing Home has a Review Score of 8.8 (8.826)

The Review Score of 8.8 (maximum of 10) for Leighton House Private Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Leighton House Private Nursing Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.77 for Leighton House Private Nursing Home is calculated as follows: ( (149 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 191 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.056 Points relating to the number of positive Reviews for Leighton House Private Nursing Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 3 Reviews ÷ 5.4 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Leighton House Private Nursing Home?

  • Extremely LIKELY
    16
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Leighton House Private Nursing Home

  • Daughter of Resident/Service User
    6
  • Wife of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

Our mother has been a resident at Leighton House for 9 years. They have cared for her with her progressive Vascular Dementia until the end.

How likely would you be to recommend Leighton House Private Nursing Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father was a resident at Leighton House from November 2015-April 2016.
He had Alzheimer's and was far from an easy resident at times. But, they handled him with respect and dignity. Always being sensitive to his and other residents needs. On his last day, staffing members to whom my father closely related with, stayed around to bring him comfort, which, for me and my sister was a real dedication of care.
The meals were always of good quality, hygiene and safety standards upheld.
The home has a beautiful light conservatory/sitting area over looking the garden.
It always looked clean and residents are well cared for and attended to. They had people coming in to provide activities on different days and there were plenty resources to keep residents entertained.
The staff were always polite, approachable, welcoming and supportive.

How likely would you be to recommend Leighton House Private Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My first impression was that the manager was kind, gentle, positive and organised. It was apparent that Leighton House was clean, no smells whatsoever and the residents were receiving excellent care and attention.

My husband was an extremely difficult resident but he was always treated with great care and great respect. The staff were brilliant at overcoming his difficulties or the difficulties he created.

He had an excellent appetite all his life. Leighton House accepted this and he had double the amount of other residents at meal times. When he asked he would be given snacks between meals and at night.

Without question, I was delighted with his care at all times.

How likely would you be to recommend Leighton House Private Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is well run and the staff all seem happy and well motivated. Any special requests that I make on behalf of my mother are quickly attended to and all staff seem happy to help. The catering staff are determined to provide an excellent service, even if this calls for customised menus to be produced. They are quick to ask for guidance and feedback.

How likely would you be to recommend Leighton House Private Nursing Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The residents are treated with the utmost care and dignity by the staff. and any crisis that arises, it is dealt with in the most kindly and professional manner. Visiting relatives are always greeted with warmth and kindness. The management who run the home are a dedicated team providing excellent facilities for both relatives and residents. The newly constructed patio and garden offer a place for rest and relaxation. A special mention for the pre-Christmas lunch for both residents and relatives. The variety and choice of food was outstanding, a great effort to all concerned.

How likely would you be to recommend Leighton House Private Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband receives the highest level of care from all staff at this small friendly Care Home. He has built up relationships with staff and his behaviour reflects this care. He is calmer and more cooperative than he used to be. Staff always respond to him and take the time to exchange a few words when he feels communicative and reach out to him when he doesn't. I feel confident that he is getting to the best level of care as his condition worsens. The recent addition of an activities manager has made a great difference for all residents as she ensures that everyone has a chance to engage at whatever level they are able in a variety of activities both physical and creative. The Home smells pleasant and the decor is welcoming and kept to a high standard of cleanliness and the staff make sure that family members are supported as well as the residents which is very much appreciated and so important.
The chef works hard to ensure meals are tasty, varied and well presented.

How likely would you be to recommend Leighton House Private Nursing Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Leighton House is a very well run home. The staff are kind, caring, helpful and friendly. The care given to mum is great, along with the nursing care. They are always on top of things from health to hygiene to everyday care. There is a new activities manager who is now arranging sensory activities, games and external visits, all of which will benefit the residents. Plus the chef cooks some great meals.

How likely would you be to recommend Leighton House Private Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Whilst my mother's stay at the facility was short, we were thoroughly impressed with all aspects of care undertaken by everyone, from the management to the individual staff in general. Mum was treated with dignity, kindness and consideration, and a carer was always on hand to hold her hand or share a smile. It's difficult to find any fault with the care my mother received, plus the staff went the extra mile to make you feel welcome, even to visitors. I would wholeheartedly go on record to support this organisation. They helped us through such difficult times and made my mother's stay as gracious and as comfortable as possible. The care that was provided for my mum in her final hours with us was nothing short of exemplary. Thank you for being amazing at what you do!

How likely would you be to recommend Leighton House Private Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Out mum went to live at Leighton House in October. It was an emotional time for all of us and I was concerned how mum would be. All of the staff at Leighton House have made the transition as easy as possible for us all. Mum is well cared for, the staff are all friendly, cheerful and exceptionally helpful. The cook is amazing. We are all more than satisfied with the care.

How likely would you be to recommend Leighton House Private Nursing Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My husband has been a resident at Leighton House since March 2016, It did take him a short while to settle but now he is quite happy. I find the staff extremely patient with him when he's giving them a difficult time. I find the manager and all the staff are very pleasant when I visit my husband. They make me very welcome and are always ready to talk to you no matter what the situation. The manager and staff are a good team and for that, I recommend Leighton House as highly possible as a care home.

How likely would you be to recommend Leighton House Private Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Leighton House Private Nursing Home has provided excellent care for my grandmother for the past 6 years. She is very happy here. The staff at Leighton House genuinely care for all the residents looking after their health, day to day care and personal well-being. The home itself is modern, light and has been designed to a very high standard. Residents have access to a range of services including hairdressing, outside visitors and regular family inclusive events.

How likely would you be to recommend Leighton House Private Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been extremely happy with my mother's care at Leighton House. I would also like to praise and thank the staff for their support to my whole family.

How likely would you be to recommend Leighton House Private Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ver nice home, nice staff and good food. It is the best house I have come across and I would not want my wife to be anywhere else.

How likely would you be to recommend Leighton House Private Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My aunt just moved back from the Isle of Wright; although she has not been at Leighton House for long, I thought the place was wonderful and only 26 beds is just right, so the staff can get to know the residents.
I found the staff (all of them) to be lovely. They are doing a tough job, they have all been so kind and friendly.

How likely would you be to recommend Leighton House Private Nursing Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband Peter has been at Leighton House for 3 months. He appears to be quite happy. I'm just as happy for him to be there. I find the staff very helpful whenever I've approached them about anything. They are very pleasant and courteous, not just to the residents, but also the visitors. My journey to Leighton House is 15 miles, and takes forty minutes, as I live in Twickenham. As long as my husband is happy, I'm willing to do the journey.

How likely would you be to recommend Leighton House Private Nursing Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother was welcomed into Leighton House in April 2016. A difficult hand over was handled professionally and sympathetically. My mother has a large room with a hospital bed so that she won't have to be moved again when her condition worsens. She likes the food and eats extremely well. The large living area is warm and interesting to be in. The garden is easily accessible and newly redesigned for the residents to safely access.

How likely would you be to recommend Leighton House Private Nursing Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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