Care Homes Owned by CEL Care Services Ltd in East Sussex

My dad has been at Shandon House for nearly a year, he settled in well, the staff are very kind to my dad and understand his needs. All the staff are very welcoming and kind when I visit. My dad feels listened to and supported by the carers, he has a lovely room where he is still able to maintain his independence and dignity, as a family my mum, myself and sisters feel really happy we chose this lovely home for him. My dad enjoys the food and his room is always clean.

Staff have been very helpful in every way, especially applying for a blue badge for my brother. Very friendly atmosphere. Good food. Very clean throughout.

Very secure, safe and comfortable experience over the past few months here at Shandon House.

A well organised home from initial visit in hospital for my mother to organise doctors, chiropodist nurses etc. They have been a pleasure to work with for mum's care. Should anything adverse happen to my mother again I would have no hesitation in returning her to this house.

I didn't want to go into a care home when I first came last April but soon settled in. My room at Shandon House is not that big but very comfortable with a nice view over the lovely back garden. All the staff are very nice I am looked after well. The food is good, cooked by a very good chef, Adam.

Mum was very happy here, she lived at Shandon House for 3 year, I was very pleased with the care she was given.

My mother has received excellent care living at Shandon House. It was hard for her to realise she was not able to continue independent living but she has settled very well and is looking so much healthier under their care. The staff support her whilst maintaining her dignity and quality of life. Patient care and consideration is so apparent. The manager always responds promptly to any queries. The home has a homely, friendly atmosphere and is maintained very well. I cannot speak more highly of this family run home.

Since my stay in my care home, I have settled in well with hardworking and pleasant staff and management.

All very kind and efficient helpful.

Initially, I found my early months at Shandon different to what I'd expected as I found it extremely difficult to accept and settle into this stage in life. I missed my house, my life, my independence and did not care for this way of life. Grateful as I am for it, I still find my lack of mobility hard. I will never get used to feeling just as I did whilst working and so so much younger!!

My highest recommendation - they have been great.

I could not recommend this care home enough! The staff are so helpful, happy and friendly! The management team helped my dad go back to returning to independent living, even when we thought that this might have been it for him. Which he is so grateful for! They put his care needs first, were happy to do anything to help him and support us as a family during a really tough time. Our children were always welcome. What a wonderful, caring and loving home. I could not recommend anywhere better!

Whilst I have not been to see my sister for over a year due to Covid restrictions, I am in constant contact with her. I have been very impressed with the way staff and management have cared for all the residents, preventing a dreadful virus from getting into the house. I cannot thank them enough. Whilst I have not been to see my sister for some while, I have visited her very regularly during the years she has been a resident and have a good knowledge of the house and the staff. I, therefore, feel I am quite able to give an assessment and "excellent" fits in all areas.

The wonderful caring staff are the key reason as to why I would recommend Shandon House to anyone looking for a care H=home for their relative. My mum feels safe and as content as she can be (she suffers from Alzheimer's), and this gives me such peace of mind to know that she is cared for in a small 'family' environment. My sister and I have always been made welcome when we visited at any time before Covid struck, and there has not been a single case of Covid 19 at the home, due to the restrictions and dedication of all the staff.

This care home looked after my father for a number of months. Staff were always courteous and attentive. Lovely atmosphere and could not recommend this care home enough. Lovely gardens and ample parking.

I found all the staff helpful and friendly all the time.

The home is always welcoming visitors as they come in. The staff are always respectful of the residents and they seem genuinely caring towards them. The staff take notice of concerns and act on them quickly.

Visiting my friend over a period of 3 years I have constantly been amazed at the homely atmosphere; welcoming staff; care towards patients; lack of what I have noticed at other homes namely either hospital or urine or body odours. Supervision of both staff and service users is unobtrusive but thorough and the diet control is well done. Security is very discreet but operates well.

TV is in my room which is very good. My room was not en-suite, that was the only down-side of my stay. Security - 1 person at night. Value for money - not applicable to me.

My brother settled into the home very well where he has lived for the past 2 years. Every time I visit him he has nothing but praise for the staff and comfort of the home. He also enjoys the meals.