Care Home Owned by Aura Care Living in Surrey

to accept a Care Home is in the best interests of a much loved husband and father is so hard. My husband receives such outstanding care, physically and mentally 24/7. Residents are encouraged wherever possible to enjoy many facilities at the Home. From a beautiful Craft Room to entertainment in the Lounge etc Family members always made welcome at Kings Lodge, even my little dog who my husband prior to his Dementia, chose and named. I cannot say in words alone how it feels knowing my husband is safe from harm and so well cared for physically and mentally by such well trained and most of all dedicated caring Staff. God Bless you all at Kings Lodge.

will never forget, how the staff, nurses and managers, made us feel like part of their family and took care of us all. We were completely blown away, by their empathy, warmth and kindness, in her last days. They cared for her with such gentleness and consideration, and we will never be able to thank the whole team enough, for what they did for her.

in the room with her until she fell asleep, they checked on her regularly & made her feel at ease. She has now slept in bed for several days & her legs look so much better. Thank you to all the staff for the kindness & care you give to my mum.

enjoys joining in with everyone and loves his carers. The care is very much tailored to his needs, and we couldn't be more grateful. The home is clean and full of life, and the team are wonderful. We couldn't recommend Kings Lodge enough.

exceptional, I was welcomed with every visit with a cup of coffee and a chat if I wanted and always made to feel welcome, I felt part of their family. As for the nurses they were incredible, my Brother was terminally ill and this was to be his final resting place, and I know he wouldn't have wanted to of been anywhere else. My brother was a prickly character but the staff just took it all in their stride, they sat with him and talked when he needed to, sang with him and when he was able, danced with him and when he was nearing the end they held his hand and stayed with him, how beautiful was that. When he passed we all cried together, what kindness and humanity these wonderful staff demonstrated.

of the managers they were also very lovely and made us all feel welcome and made us part of their family. The staff are so happy and friendly and always stop to talk to us ask us how our day has been they all communicate very well. The whole place was clean and smelt really nice and clean also key-coded doors so no one can just walk in and out. Fantastic place.

member and her team were just fantastic with my husband and I, nothing was too much trouble. She always supported me when I was upset and has been such a strength to us, thank you to her. It has been lovely meeting the other residents to and doing activities, the activity coordinators are amazing. Great fun was had by all. Everyone there at Kings Lodge is just brilliant the kindness and how thought they all are is just amazing, It's great how they remember names too. Always smiling, couldn't have wished for a better place for my husband to have respite. I know that if things change I would choose Kings Lodge as it's so reassuring how lovely the staff are and the caring side of things too. Thank you the managers and all your staff.

in and all the activities for the residents to watch or get involved in. All the staff are so caring, friendly and welcoming and it's so nice to know my mum is safe and being so well looked after by this lovely team. Thank you all so much.

his wishes. When I talk to other people about King's Lodge and how happy my dad was. They say what a difference it is to hear so many positive things. I truly appreciate the love and support you gave us as a family when he sadly didn't wake anymore. Manager and Deputy Manager you made him a home with love and support I will always be grateful.

rooms are available should the patient require a high level of privacy.

plan for her, resulting in problems with her required medication and care needs.
The room allocated was dangerous and fifthly. The bedside light was mangled and twisted, exposing live electrical wires with easy access. The emergency call button on the wall when pressed was faulty as did not notify any of the staff within the facility. The extendable button for the emergency alarm was not fitted. The room stank, there was still crumbs and food residue on the table from the last person to useD the room and the door to the room did not work correctly.
Other patients wandered in and out of private rooms at will, more frequently than the 2 staff that were on duty did.

been wonderful with great care and support for Mum, there are plenty of activities during the day they also take the residents out when they can. Day-to-day care is excellent, the staff are lovely and very caring, and the food is lovely. Mum is always smiling and when asked if she is happy she always replies very happy, she has a lovely room with views of the garden. The home is set in a beautiful setting with trees and a large garden area. I would highly recommend Kings Lodge. 10/10.

and kind. They got to know Mum and understand her wants and needs, even though she didn't speak very much at this point. This was all so very important as I live overseas and wasn't able to visit often. Mum loved the food and put on weight when she moved in. There are plenty of activities and Mum was always included, even though she preferred to watch rather than join in. I am so grateful that Mum had such an amazing care team supporting and caring for her in her last months. And when I was with Mum in her final hours, they were so very thoughtful and kind to me. My deepest sincerest thank you to you all.

challenging time, we felt hugely grateful for the professionalism and thoughtfulness of all the staff we encountered. They really are a uniquely special team who are genuinely dedicated to those in their care and the families alongside. This is a very high calibre home with a true heart for the work it does. Thank you King's Lodge for the dignity and love you showed my Dad in his twilight days - we shall be forever appreciative.

nursing and personal care that, together, ensure that she is as well and comfortable as can be expected.
Based on the care and kindness that my beloved wife has experienced to date, I would recommend Kings Lodge to anyone looking for a Care Home for a loved one with similar mental/physical health issues.
With sincere thanks to all the Admin. Staff together with the Nurses and Care Teams of the 'Falcon' wing.

King's Lodge was recommended to us by the hospital team. The surroundings and his room were obviously lovely, but our lasting memory will be of the people and team - we put our faith in you and you delivered in everything that we could have possibly wished for. I didn't realise just how difficult it would be to make the transition and the fact that you were there for us too made big difference. It was quite telling when we saw how grandpa interacted with you all and to know he had that bond when we weren't there meant a huge amount.

empathy. The peaceful environment and attentive, personalized care created a true sanctuary, offering comfort during a challenging time.
The palliative care, in particular, was outstanding. Not only were medical needs expertly managed, but the emotional and spiritual aspects were given equal importance, making our loved one's final moments as dignified and comforting as possible. The transparency and support extended to our family were invaluable, providing reassurance and solace during this difficult journey. We wholeheartedly recommend this care home to anyone seeking a place where their loved one will be treated with genuine care, respect, and compassion.