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Care Home Owned by Aura Care Living in Surrey

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Aura Care Living in Surrey

Only the locations & reviews in Surrey for Aura Care Living are showing below.

View the details of all 2 locations (with 135 reviews) owned by Aura Care Living

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Aura Care Living Locations in Surrey (1)

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1 Care Home owned by Aura Care Living in Surrey
Kings Lodge

122 Kings Ride, Camberley GU15 4HX 

9.7 72 reviews
"My lovely husband has been a Resident at Kings Lodge for some while now. There are not enough words to express how truly grateful myself…"   Read all 72 reviews
Location Type Care Home

Kings Lodge, Camberley is a purpose-built home nestled beautifully in 15 acres of woodland. Aura Care Living is a high end brand, which, through innovative ideas, found a way to perfectly merge magnificent surroundings, design and décor with an excellent… Read more about Kings Lodge

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 78 Rooms from £1,800 / week

Aura Care Living Reviews in Surrey (72)

9.6

Aura Care Living has a Group Review Score of 9.6 (9.579) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Aura Care Living must have a Review Score.

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Review of

Kings Lodge

from Pauline S (Wife of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My lovely husband has been a Resident at Kings Lodge for some while now. There are not enough words to express how truly grateful myself and Family are to every member of Staff at Kings Lodge. Staff are so kind and supportive. Going through the process of Dementia diagnosis and then finally having
to accept a Care Home is in the best interests of a much loved husband and father is so hard. My husband receives such outstanding care, physically and mentally 24/7. Residents are encouraged wherever possible to enjoy many facilities at the Home. From a beautiful Craft Room to entertainment in the Lounge etc Family members always made welcome at Kings Lodge, even my little dog who my husband prior to his Dementia, chose and named. I cannot say in words alone how it feels knowing my husband is safe from harm and so well cared for physically and mentally by such well trained and most of all dedicated caring Staff. God Bless you all at Kings Lodge.
Reply from Guneet Brookes, Sales & Marketing Manager at Kings Lodge

Thank you for your heartfelt message. We're so grateful for your kind words and are honoured to care for your husband. Knowing he feels safe and supported means everything to us. With warmest wishes,The Kings Lodge Team

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Review of

Kings Lodge

from L H (Ex Family Member) published on 22 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My beautiful Nan, was compassionately cared for, by the team at Kings Lodge, as her journey with Dementia, came into it's final path. After a long battle with the disease, as a family, we wanted to make sure her final resting place, was as calm and peaceful as possible and Kings Lodge delivered. We
will never forget, how the staff, nurses and managers, made us feel like part of their family and took care of us all. We were completely blown away, by their empathy, warmth and kindness, in her last days. They cared for her with such gentleness and consideration, and we will never be able to thank the whole team enough, for what they did for her.
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Review of

Kings Lodge

from Julie R (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to all the staff at kings lodge for everything you did for my mum who came to you after three weeks in hospital & was with you for 4 weeks What a wonderful place amazing staff mum loved all the activities & really did well in there so was able to come home
Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Thank you so much for your kind words. We're delighted your mum enjoyed her time with us and made such good progress. It was a pleasure caring for her!

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Review of

Kings Lodge

from Heather M (Daughter of Resident) published on 25 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in the care home for a year with Alzheimer's disease. She hadn't slept in a bed for 5 yrs, & still hadn't for the last year. She was always quite scared of being alone. Recently the staff had tried to get her to bed as this would help with her swollen legs. The kind nursing staff stayed
in the room with her until she fell asleep, they checked on her regularly & made her feel at ease. She has now slept in bed for several days & her legs look so much better. Thank you to all the staff for the kindness & care you give to my mum.
Reply from Sarah Parkin, Registered manager at Kings Lodge

Thank you so much for taking the time to write your review. We are thrilled that we have been able to make such a positive difference. Best wishes, the manager and team.

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Review of

Kings Lodge

from Sue S (Daughter-in-law of Resident) published on 5 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful place. The difference in my father-in-law is tremendous. He had withdrawn from everything and everyone in his last care home. The team at Kings Lodge have restored his dignity, and he absolutely loves it here. After having a bad experience, they brought him back to his former self. He's happy,
enjoys joining in with everyone and loves his carers. The care is very much tailored to his needs, and we couldn't be more grateful. The home is clean and full of life, and the team are wonderful. We couldn't recommend Kings Lodge enough.
Reply from Sarah Parkin, Registered manager at Kings Lodge

Thank you for your lovely review. We are delighted that we have been able to make such a positive difference to your dear father in laws well being. Best wishes.

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Review of

Kings Lodge

from Jay T (Brother of Resident) published on 21 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my first contact with making arrangements to secure a place for my Brother at Kings Lodge, I was very impressed. It's beautifully reminded me of a 4-star hotel. My Brother moved in September 24 and he absolutely loved it, and immediately felt at home. The management team and reception staff are
exceptional, I was welcomed with every visit with a cup of coffee and a chat if I wanted and always made to feel welcome, I felt part of their family. As for the nurses they were incredible, my Brother was terminally ill and this was to be his final resting place, and I know he wouldn't have wanted to of been anywhere else. My brother was a prickly character but the staff just took it all in their stride, they sat with him and talked when he needed to, sang with him and when he was able, danced with him and when he was nearing the end they held his hand and stayed with him, how beautiful was that. When he passed we all cried together, what kindness and humanity these wonderful staff demonstrated.
Reply from Sarah Parkin, Registered manager at Kings Lodge

Thank you so much for your wonderful, heartfelt review. You certainly were like part of our family and it was an absolute pleasure to care for your brother. Please feel free to come in and see us at any time. Best wishes.

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Review of

Kings Lodge

from Clare P (Granddaughter of Resident) published on 5 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing place for my nan the best thing we ever did was to put my nan into Kings Lodge my nan loves all the staff there they always make her laugh and smile. I visited Kings Lodge to have a look around for my nan, when I got there I was greeted by the staff in reception who are so lovely, I met both
of the managers they were also very lovely and made us all feel welcome and made us part of their family. The staff are so happy and friendly and always stop to talk to us ask us how our day has been they all communicate very well. The whole place was clean and smelt really nice and clean also key-coded doors so no one can just walk in and out. Fantastic place.
Reply from Sarah Parkin, Registered manager at Kings Lodge

Thank you for taking the time to write your review. We are always thrilled to receive such lovely feedback and this will be shared with our wonderful team. Kindest regards.

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Review of

Kings Lodge

from Caire J (Wife of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went into the lodge for respite care. Our daughter and I visited the lodge it was the unknown and a particular member of staff made us feel so at ease as did all the staff they all said hello. It was a massive step for us all, but all the staff made us all feel so very welcome, another staff
member and her team were just fantastic with my husband and I, nothing was too much trouble. She always supported me when I was upset and has been such a strength to us, thank you to her. It has been lovely meeting the other residents to and doing activities, the activity coordinators are amazing. Great fun was had by all. Everyone there at Kings Lodge is just brilliant the kindness and how thought they all are is just amazing, It's great how they remember names too. Always smiling, couldn't have wished for a better place for my husband to have respite. I know that if things change I would choose Kings Lodge as it's so reassuring how lovely the staff are and the caring side of things too. Thank you the managers and all your staff.
Reply from Sarah Parkin, Registered manager at Kings Lodge

Thank you for taking the time to write your review. The team are always thrilled to receive such lovely feedback. Please do come back and visit us soon.

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Review of

Kings Lodge

from Louise W (Daughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Kings Lodge for 4 years and she is very happy and settled on one of the dementia units. She is so very well looked after by the wonderful caring staff that work so hard looking after the residents. The activities team also do a fabulous job organising so many different entertainers coming
in and all the activities for the residents to watch or get involved in. All the staff are so caring, friendly and welcoming and it's so nice to know my mum is safe and being so well looked after by this lovely team. Thank you all so much.
Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

It's wonderful to hear that your mum is so happy and well looked after at Kings Lodge. It sounds like the staff and activities team are doing an amazing job creating a warm and caring environment for her. Thank you for sharing such a lovely message!

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Review of

Kings Lodge

from Carol W (Daughter of Resident) published on 30 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A massive thank you to all the staff. What a difference you made not just in my dad's life but ours too. He called it home, which it had become. His every need was met, you all welcomed him and made him feel safe. Nothing was too much trouble. He was fussy with food but you took that on and exceeded
his wishes. When I talk to other people about King's Lodge and how happy my dad was. They say what a difference it is to hear so many positive things. I truly appreciate the love and support you gave us as a family when he sadly didn't wake anymore. Manager and Deputy Manager you made him a home with love and support I will always be grateful.
Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Thank you so much for your heartfelt message. We're so glad to hear he felt at home and cared for. Your kind words mean a lot to everyone here.

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Review of

Kings Lodge

from Peter Y (Friend of Resident) published on 2 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A well-appointed caring care home, with excellent food, and friendly professional staff. Room cleaning was carried out at regular intervals and staff competent in carrying out care needs reviewed regularly as required. Patient's requirements such as Optical, are available to suit individual needs. Public
rooms are available should the patient require a high level of privacy.
Reply from Sarah Parkin, Registered manager at Kings Lodge

Dear Peter, Thank you for kindly taking the time to review Kings Lodge. We are delighted with your positive comments and we will share them with the team. Warm wishes from the Kings Lode team.

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Review of

Kings Lodge

from Julie P (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sisters and myself are delighted with the ongoing excellent care that has been provided for Mum since she moved in earlier this year. Since her admission her health has gradually improved and she is now settled and happy.
It is always a pleasure to visit her and her carers.
Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Thank you for your kind words. We're thrilled to hear that your mum is happy and her health has improved since moving in. It's wonderful that visiting her and her carers is such a positive experience. We're committed to maintaining her excellent care and well-being.

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Review of

Kings Lodge

from Gary H (Son-in-law of Resident) published on 24 September 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother-in-law was sent to this home by Social Services from Wexham Park Hospital on Monday 19th August 2024. Prior to being sent, the family were not consulted or given the opportunity to view the facility.
There was little to no communication between the home and the hospital as regarding the care
plan for her, resulting in problems with her required medication and care needs.
The room allocated was dangerous and fifthly. The bedside light was mangled and twisted, exposing live electrical wires with easy access. The emergency call button on the wall when pressed was faulty as did not notify any of the staff within the facility. The extendable button for the emergency alarm was not fitted. The room stank, there was still crumbs and food residue on the table from the last person to useD the room and the door to the room did not work correctly.
Other patients wandered in and out of private rooms at will, more frequently than the 2 staff that were on duty did.
Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

We are disappointed to read such a negative review, whilst we appreciate that there was a lack of information provided to us from the hospital during our preadmission assessment we endeavoured to rectify this with you during our family meetings. We understand that families are typically invited by social services to visit the home and meet the team once a resident is assessed and accepted, so we are unclear why you were not invited. We refute the allegation that the room was dangerous and dirty as every room is deep cleaned and signed off prior to admission. With regards to the "mangled light" this was never reported to us and upon further investigation, no such issue has been identified. It is never an easy decision for us to serve notice on a resident. However, we have a duty of care to uphold in respect of our other residents and staff members. We are confident that we did our best to work with you as a family and we hope that your mother-in-law has settled well into her new home.

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Review of

Kings Lodge

from Gary M (Mother of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to leave a review for the excellent care my mother receives at Kings Lodge! She has been at Kings Lodge now for nearly 3 years and in all the time she has been there we couldn't ask for a better care home. Mum has Alzheimer's and dementia which is getting gradually worse. The staff have
been wonderful with great care and support for Mum, there are plenty of activities during the day they also take the residents out when they can. Day-to-day care is excellent, the staff are lovely and very caring, and the food is lovely. Mum is always smiling and when asked if she is happy she always replies very happy, she has a lovely room with views of the garden. The home is set in a beautiful setting with trees and a large garden area. I would highly recommend Kings Lodge. 10/10.
Reply from Sarah Parkin, Registered manager at Kings Lodge

Dear Gary, thank you for taking the time to write your lovely review. We are always thrilled to receive such positive comments and we will share this with the team. Best wishes.

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Review of

Kings Lodge

from Sarah W (Daughter of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience at Kings Lodge was excellent. The staff took exceptional care of my mum, who moved into Osprey wing in August 2023 until she recently passed. It was traumatic to move mum out of her home of 50 years, into a new and unfamiliar place. But from day 1, the staff were friendly and engaging
and kind. They got to know Mum and understand her wants and needs, even though she didn't speak very much at this point. This was all so very important as I live overseas and wasn't able to visit often. Mum loved the food and put on weight when she moved in. There are plenty of activities and Mum was always included, even though she preferred to watch rather than join in. I am so grateful that Mum had such an amazing care team supporting and caring for her in her last months. And when I was with Mum in her final hours, they were so very thoughtful and kind to me. My deepest sincerest thank you to you all.
Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Thank you so much for your heartfelt review. We are deeply honoured to have been able to care for your mum during her time with us at Kings Lodge. It was a privilege to get to know her and to support her needs, especially during such a significant transition. We understand how challenging it must have been for her to move from her home of 50 years, and we're glad to hear that our team's friendliness, kindness and attentiveness made a positive impact. Knowing that she enjoyed the food, gained some weight, and felt included in activities, even as an observer, means a lot to us. We strive to create an environment where every resident feels valued and cared for, and your mum was no exception. We also want to extend our deepest condolences to you and your family. It was our honour to support both you and your mum in her final moments. Your gratitude and kind words mean the world to us. Your feedback is truly appreciated and will be shared with the entire team.

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Review of

Kings Lodge

from Rosemary F (Daughter of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
King's Lodge is a truly exceptional place. My father was transferred there for end of life care and I would like to express my heartfelt thanks to the incredible team in the Falcon wing who surrounded him in his final weeks. Everybody was so immensely kind and nothing was too much trouble. At such a
challenging time, we felt hugely grateful for the professionalism and thoughtfulness of all the staff we encountered. They really are a uniquely special team who are genuinely dedicated to those in their care and the families alongside. This is a very high calibre home with a true heart for the work it does. Thank you King's Lodge for the dignity and love you showed my Dad in his twilight days - we shall be forever appreciative.
Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Thank you so much for taking the time to share your experience at King's Lodge. We are deeply moved by your heartfelt words and honoured to have been entrusted with your father's end-of-life care. Our Falcon wing team is dedicated to providing compassionate and professional care, and we are grateful that you felt surrounded by kindness during such a challenging time. It means the world to us to hear that our efforts made a difference for your family. Your appreciation motivates us to continue our mission of providing high-calibre care with empathy and dignity. Your father's comfort and well-being were our utmost priority and we are touched to have played a part in his twilight days. Please know that our doors are always open and we are here to support you and your family in any way we can. Thank you once again for your kind words and for choosing King's Lodge.

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Review of

Kings Lodge

from G S (Husband of Resident) published on 22 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife, who suffers from mixed dementia and physical disability, has been a resident at Kings Lodge Care Home for just over a year. During that time, I have observed and very much come to appreciate, not only the daily general attention she receives from all the staff but more especially the dedicated
nursing and personal care that, together, ensure that she is as well and comfortable as can be expected.
Based on the care and kindness that my beloved wife has experienced to date, I would recommend Kings Lodge to anyone looking for a Care Home for a loved one with similar mental/physical health issues.
With sincere thanks to all the Admin. Staff together with the Nurses and Care Teams of the 'Falcon' wing.
Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

Thank you so much for taking the time to share your experience at Kings Lodge Care Home. We are deeply touched by your heartfelt review and are honoured to have had the opportunity to care for your beloved wife over the past year. Your recommendation means the world to us, and we are grateful for your trust in our ability to provide quality care for individuals facing similar challenges. On behalf of all the staff, including the admin team, nurses, and care teams of the 'Falcon' wing, we extend our sincere thanks for your kind words and recognition. It is a privilege to be a part of your wife's care journey, and we remain dedicated to supporting both of you in any way we can.

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Review of

Kings Lodge

from Richard S (Grandson of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm writing this to express thanks on behalf of all the family for the exceptional care that you provided to my grandfather during his time with you, and I think Mum is going to write to you directly too. Making the decision to move from home was huge for all of us and we feel lucky and privileged that
King's Lodge was recommended to us by the hospital team. The surroundings and his room were obviously lovely, but our lasting memory will be of the people and team - we put our faith in you and you delivered in everything that we could have possibly wished for. I didn't realise just how difficult it would be to make the transition and the fact that you were there for us too made big difference. It was quite telling when we saw how grandpa interacted with you all and to know he had that bond when we weren't there meant a huge amount.
Reply from Guneet Brookes, Sales & Marketing Administrator at Kings Lodge

We thank you for your heartfelt message and want to express our sincere gratitude for your kind words. It was truly an honour and privilege to care for your grandfather during his time at King's Lodge. Our goal is always to deliver the highest standard of care, and it warms my heart to know that we were able to meet and exceed your expectations. The trust you placed in us means a great deal, and we are so pleased that we could make a positive impact during a challenging time. It was a privilege to witness the bond formed between our team and your grandpa, and knowing that he felt connected and cared for in our presence is truly rewarding. If there is anything more we can do for you or your family, please do not hesitate to reach out. Your feedback is invaluable to us, and we are always here to provide comfort and assistance. Wishing you and your family strength and peace during this time.
Heartfelt thanks,
King's Lodge Team

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Review of

Kings Lodge

from Janet T (Widow Widower) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family we are eternally grateful to all the staff in Kings Lodge for the care and professionalism they gave to my late husband in his final days. It is very comforting for us that he passed away in such a lovely care home.
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Review of

Kings Lodge

from Pete G (Relative of Resident) published on 1 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are immensely grateful to the care home in Camberley for the unwavering support and compassion they provided during our loved one's dementia and palliative care journey. From the outset, the staff showed profound understanding, tailoring care to meet our family member's unique needs with heartfelt
empathy. The peaceful environment and attentive, personalized care created a true sanctuary, offering comfort during a challenging time.
The palliative care, in particular, was outstanding. Not only were medical needs expertly managed, but the emotional and spiritual aspects were given equal importance, making our loved one's final moments as dignified and comforting as possible. The transparency and support extended to our family were invaluable, providing reassurance and solace during this difficult journey. We wholeheartedly recommend this care home to anyone seeking a place where their loved one will be treated with genuine care, respect, and compassion.
Reply from Care Manager, Care Manager at Kings Lodge

Thank you for taking the time to leave a review for our team. We are so touched by your words and were grateful to be able to be a part of the journey your family undertook and provide the care needed for your loved one.
We wish you well in the future and please always remember, the Aura family are always here for you if you ever need them.

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