Care Homes Owned by QH Ifield Park Care Home Ltd in West Sussex

Staff have been really helpful and continue to keep me updated on issues which I appreciate. Again, a special thanks to Soumya and Yakub both are extremely helpful when it comes to my aunt as well as getting back to me promptly on all matters if I have any concerns.

Communication with next of kin has been pretty good too. There is another unit on the same site whose residents often share activities which is nice for everyone. There is also a coffee shop onsite which is a handy place for a drink while visiting and is used for residents to socialise from time to time. Ifield park is, in my opinion, a good, well run facility. I have slightly marked down for value for money. It's no more expensive than other places but I personally feel that elderly care is more expensive than it ought to be and some of the chairs in the main lounge need replacing.

My wife is a resident so needs care,,,24/7 and my poor wife gets it I think that would suffice to you to continue the care that my wife is a serious need that I can never understand what she would need

It was lovely to visit the café and to see Mum welcomed there by a member of staff who not only remembered her name, but how she liked her coffee.

My mother spent 5 years in the care of the staff at Elwood Place, Ifield Park, Crawley.

During her long stay the staff worked tirelessly to help her with those aspects of her life that she needed assistance with. In addition to her physical needs, time was spent ensuring that she was mentally stimulated through various activities and the carers psyience and general interaction. As her dementia worsened, she needed more time and care which was always given with empathy, understanding and patience.

and it was of great comfort to us as her immediately family that we could relax in the knowledge that she was professionaly cared for.

It gives me great peace of mind to know that my relative is being so well cared for .

I am very pleased with all staff in Ellwood especially permanent Senior Carer who know residents very well and Deputy Manager who been here for a year. The place run sooth, with nice calm atmosphere, could not find better place for my mum as Ellwood place. Lady Senior carer and Man Deputy manager run that place i will say to outstanding standard of care. My mum wasn't long there but long enough to see warmness, calmness, compassion and homely atmosphere. When mum was on EOL they always fins time to come to her room and spend time with her even if was so busy they always been there with us, support my mum emotionally but also myself and my sister, we build so good relationship with staff but especially with Senior carer and deputy manager, as those 2 you will see them all the time and they are very easy to talk and give correct advice.

My mothers care has been very good, the staff have been very supportive kind with mum and myself. I felt very supportive in mums final days and throughout her stay. Mum enjoyed the entertainment/activities and if there was something that could be worked on I'd say activities at the weekend. Would recommend this care home to friends and relatives. Thank you for her care.

There is a happy atmosphere in Elwood. I am always made welcome by the carers. I have been visiting for 5 years. The relationship between the carers and the residents is very good, warm, helpful and affectionate.

I am very happy with delegating my mum's care to Ellwood Place.

Have not had many problems - my only concern is some of my friend's clothes seem to go missing - he wears items that are not his - clothes are kept clean by laundry. Most of the staff are friendly and helpful. Some days are not good for visiting. Soft menu food does not seem to vary - can be boring. My friend is happy there - it is hard to get to as I don't drive and am disabled myself - can only visit every other week. Covid regulations have been well maintained.

Excellent care staff, engaging residents in all activities. Made to feel very welcome on my great gran's 100th birthday. It was truly an amazing day. Thank you.

Came here for my wife's nan's 100th birthday. Fantastic experience, super staff, best care home I have ever visited. Couldn't fault anything.

The care provided is excellent, the most wonderful, amazing and caring staff from management to care staff. We visited for my grandmother's 100th birthday, all my grandmother's family have been made so welcome, they have made a special day wonderful. I will never forget the kindness shown today, wonderful memories. Thank you.

Ifield Park Care Home (Woodroffe Benton House) have supported, reassured and cared for my mother over the last two years. The frightening transition of losing her memory has been kindly supported. The Covid-19 experience facilitated visiting when possible and recognised the benefit of familial social interaction to individuals with memory impairment. The staff are kind, caring and positive in their behaviour. I have been very impressed with their care of my mother.

Mum has only been at the care home for a few months and what a massive difference already. The staff are friendly and it really feels like a family environment. Staff communication is great. We as a family are happy with the service provided.

I would like to take this opportunity to express our appreciation for the excellent care shown to our mum during the time she was at Ifield Park in Woodrolfe Benton House. This was of particular note in her end of life care where her increasing needs were attended to with the upmost kindness and compassion. As a family, we too felt looked after and supported. We send a huge thank you to all the staff who have helped our mum over the last 2 years.

My mum has been in Ellwood for around 3 years. I was really worried about my mum going into a care home but I didn't need to worry. The overall experience has been really positive. The home is like a big family. The staff show exceptional kindness and are very patient and caring. The residents are always involved in some sort of activity. The activity staff are exceptional. All the staff are always friendly and cheerful despite what must be a very difficult job.

I was quite worried about finding the right care home for my mother, but I needn’t have been. My mother is very happy there and well cared for, which is the important thing. She always says how good the food is. The staff work very hard and are very friendly and welcoming.

My mother was unwell and I received a call from the staff to advise me of Mum being poorly. I went straight to the home and they were so helpful and caring for both Mum and myself, nothing was too much trouble. They were all so helpful, it put my mind at ease to know that my mum was being so well looked after and notifying me at all times they were amazing. Thank you to all.