Care Home Owned by Taylor & Taylor Ltd in Warwickshire

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing HomeThank you so much for your beautiful words and for sharing your mother's journey with us at Shipston Lodge. It was truly a privilege to care for her over the past four years and we all feel honoured to have been part of her life.
Your kind recognition of the team's efforts means a great deal to us. Ensuring each resident is treated with dignity, respect and genuine affection is at the heart of everything we do and it's incredibly touching to know that this was felt so deeply by your family.
We will remember your mum fondly and miss her very much. On behalf of everyone here, please accept our heartfelt condolences and gratitude for entrusting us with her care. Thank you.

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing HomeThank you so much for your heartfelt words. We understand how significant a step it is to entrust your dad's care to others.
It's wonderful to hear that you're beginning to reconnect with your dad as a daughter, rather than solely as a carer that transition is so meaningful and we're proud to help support it. Your love, strength and unwavering support for your dad are truly inspiring. You are such a wonderful daughter and it's been a privilege to work alongside you during this time.
We're also so pleased that the activities and routines are helping your dad settle in, providing both stimulation and enjoyment. Every member of our team is committed to ensuring our residents feel safe and your kind feedback means so much to all of us.
Thank you again for your trust, your kindness and your continued support.

Reply from Michael Morton, Business Project Manager at Shipston Lodge Nursing HomeThank you so much for your kind words. We're delighted to hear that your mum's transition to Shipston Lodge has been smooth and reassuring. It means a great deal to the team to know that the care, respect and friendliness we strive for every day are making a real difference. Your feedback will be shared with everyone here-it's truly appreciated.

Reply from Michael Morton, Business Project Manager at Shipston Lodge Nursing HomeThank you so much for your kind words. It means the world to our team to know your mum feels safe, happy, and well cared for at Shipston Lodge. We're delighted she's enjoying the activities and that you feel so reassured when you visit. We'll be sure to share your lovely feedback with the whole team-it really does make a difference.

Reply from Michael Morton, Business Project Manager at Shipston Lodge Nursing HomeThank you so much for your kind and thoughtful words. It truly means a great deal to all of us here at Shipston Lodge to know that you feel reassured and supported in the care your mum receives. We are especially touched that you've recognised both the visible and the quieter, behind-the-scenes elements of our care. It's often those unseen moments-whether through detailed monitoring, thoughtful planning, or quiet acts of compassion-that help us deliver the kind of holistic care we strive for every day. Thank you again for taking the time to share such a heartfelt reflection-it lifts our whole team.

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing HomeThank you so much for your lovely feedback. We're truly grateful you took the time to share your experience, and we're delighted to hear that both you and your mother felt so well supported during her stay with us.It's especially heartening to know that our team's friendliness, care, and attention made a positive difference, and that the environment, food, and amenities met your expectations. We take great pride in creating a welcoming, clean, and comfortable home for all our residents and their families.We're thrilled to hear your mother would recommend Shipston Lodge. that's the highest compliment we could receive. Thank you again for your kind words and trust.Warm regards

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing HomeThank you so much for taking the time to share your thoughtful feedback. We are delighted to hear that your experience at Shipston Lodge has been so positive and that you felt well cared for during your recovery.It's truly rewarding to know that our team especially our dedicated carers, nurses, and physiotherapists played such an important role in supporting your return to independence. We are very touched by your appreciation.We are committed to providing exceptional care and creating a supportive environment for every resident, and it's wonderful to know this has made a difference to you.Wishing you continued strength and good health as you return home.Warm regards,

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing HomeThank you so much for your incredibly kind and thoughtful review on carehome.co.uk.We're so pleased that your mother-in-law's stay with us made such a positive impression, especially given her initial hesitation about nursing homes. It means a great deal to us that she felt comfortable, respected and well cared for.Your words about our team being "super professional" and making a real difference truly warmed our hearts. We take great pride in creating a lively, welcoming environment, not just a care facility, but a community and to know that this came across so clearly is the highest compliment we could receive.Thank you again for trusting us with your mother-in-law's care. Please don't hesitate to get in touch if we can be of any support in the future.Many thanks Kind regards,

Reply from Michael Morton, Business Project Manager at Shipston Lodge Nursing HomeThank you so much for your kind and thoughtful words. It truly means the world to us to know that your mother's experience was so positive, and that our care and support made a real difference to both her and your family.We understand how daunting it can be to place a loved one in care, especially for the first time, so it's incredibly rewarding to hear that we were able to exceed your expectations. Our team takes great pride in not only delivering professional and high-quality care but also in creating an environment of warmth, respect, and compassion-so knowing that your mum felt well looked after and truly cared for is everything to us. Thank you for trusting us with your mother's rehabilitation and for taking the time to share your experience. We'll be sure to pass on your lovely feedback to our team-they will be so touched to hear it. If you ever need anything in the future, please don't hesitate to reach out.

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing HomeThank you for taking the time to share your feedback. I'm genuinely sorry to hear that your experience did not meet your expectations. I would have appreciated the opportunity to address these comments at the time (November 2024) to improve your stay. I am glad to hear that our chef did her best to accommodate your dietary needs. Thank you again for your comments. We value all feedback, as it helps us enhance our services. If you would like to discuss this further, please don't hesitate to contact me directly.

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing HomeThank you so much for taking the time to leave such a thoughtful and heartfelt review of Shipston Lodge. We are truly honored to have had the opportunity to care for both your parents. We are so glad that our team's efforts to create a caring, respectful and positive environment made a meaningful difference for your family. Your kind words about the staff's attentiveness, the variety of social activities, the homemade food and the support during such a challenging time mean a great deal to us. Providing a warm, supportive and person-centered environment is always our priority and we are grateful that this was your experience. Please know that your recommendation of Shipston Lodge is greatly appreciated and will be shared with the team, as it is feedback like this that reminds us why we do what we do. With warm regards.