Taylor & Taylor Ltd in Warwickshire | 1 Care Home

Review of
Shipston Lodge Nursing Home
from Helen C (Daughter-in-law of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

I am extremely pleased with the care my father-in-law has had at Shipston Lodge. They are all very friendly and caring and nothing is too much trouble. I feel he is very well looked after here after seeing my mother-in-law in another home there is no comparison.

Reply from Michael Morton, Business Project Manager at Shipston Lodge Nursing Home

Thank you so much for your lovely words. It means a lot to the whole team to know your father-in-law feels so well cared for. We always aim to go the extra mile, and hearing there's no comparison truly means a lot to us.

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Review of
Shipston Lodge Nursing Home
from R E (Daughter of Resident) published on 3 July 2025

Submitted via Postal Card • Report

Overall Experience

I could not be happier with the care my mother has received since she moved into Shipston Lodge in April this year. The staff are outstanding and can't do enough for mum. The facilities are modern and spotlessly clean. I really look forward to visiting mum there. She is kept stimulated with regular

activities and we can all sleep soundly at night knowing she is safe and happy.

Reply from Michael Morton, Business Project Manager at Shipston Lodge Nursing Home

Thank you so much for your kind words. It means the world to our team to know your mum feels safe, happy, and well cared for at Shipston Lodge. We're delighted she's enjoying the activities and that you feel so reassured when you visit. We'll be sure to share your lovely feedback with the whole team-it really does make a difference.

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Review of
Shipston Lodge Nursing Home
from Kate D (Daughter of Resident) published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience

Just had a health and welfare update with the home manager, which served to reinforce the wonderful care that mum receives 24/7. The behind the scenes monitoring that takes place is amazing and shows the holistic approach to care that is undertaken at Shipston Lodge. So as well as the wonderful face

to face care that mum is shown, it is comforting to know what goes on unseen that means mum receives first class attention both medical and practical which means the world to us as a family.

Reply from Michael Morton, Business Project Manager at Shipston Lodge Nursing Home

Thank you so much for your kind and thoughtful words. It truly means a great deal to all of us here at Shipston Lodge to know that you feel reassured and supported in the care your mum receives. We are especially touched that you've recognised both the visible and the quieter, behind-the-scenes elements of our care. It's often those unseen moments-whether through detailed monitoring, thoughtful planning, or quiet acts of compassion-that help us deliver the kind of holistic care we strive for every day. Thank you again for taking the time to share such a heartfelt reflection-it lifts our whole team.

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Review of
Shipston Lodge Nursing Home
from Lesley B (Daughter of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

Shipston Lodge is a very friendly and welcoming home for both its residents and their families. The staff are helpful, caring and supportive. The amenities cater for all needs and the overall cleanliness and appearance of the home is always excellent. The food is of excellent quality and there is always

a good daily choice of dishes. The care my mother received during her respite and then rehabilitation period was outstanding and she would recommend the home to anyone wishing to move to a care home.

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing Home

Thank you so much for your lovely feedback. We're truly grateful you took the time to share your experience, and we're delighted to hear that both you and your mother felt so well supported during her stay with us.It's especially heartening to know that our team's friendliness, care, and attention made a positive difference, and that the environment, food, and amenities met your expectations. We take great pride in creating a welcoming, clean, and comfortable home for all our residents and their families.We're thrilled to hear your mother would recommend Shipston Lodge. that's the highest compliment we could receive. Thank you again for your kind words and trust.Warm regards

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Review of
Shipston Lodge Nursing Home
from A F (Respite Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

After being pushed over by a neighbour's dog. when I broke my left femur, I had screws and a plate fitted in hospital where I was from the 6th to the 21st of March. I transferred to Shipston Lodge on the 21st of March, where the respite care and nursing has been exceptional. It is run by an excellent

professional manager and is extremely well managed. I found the Indian carers and nurses to be particularly good. The physiotherapists were excellent and I am sad to hear their services have been dispensed with. They have me walking and able to be discharged to live independently again.

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing Home

Thank you so much for taking the time to share your thoughtful feedback. We are delighted to hear that your experience at Shipston Lodge has been so positive and that you felt well cared for during your recovery.It's truly rewarding to know that our team especially our dedicated carers, nurses, and physiotherapists played such an important role in supporting your return to independence. We are very touched by your appreciation.We are committed to providing exceptional care and creating a supportive environment for every resident, and it's wonderful to know this has made a difference to you.Wishing you continued strength and good health as you return home.Warm regards,

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Review of
Shipston Lodge Nursing Home
from S R (Daughter-in-law of Resident) published on 6 May 2025

Submitted via Website • Report

Overall Experience

We found ourselves needing emergency respite care for my mother in law who is still living at home with carers. The first phone call with this home made me feel at ease. I contacted many in the area, this home just responded quickly and were fantastic. This home is heads and shoulders above many in

the area. This home is lively, has many facilities- There is no gods waiting room atmosphere in this home.
My mother in law is very anti nursing home and this opened her very stubborn eyes to what a nursing home is like. It's caring, friendly and the manager and her team are super professional and should be very proud of themselves as they all make a difference!
My mother in law, who loves to moan and is very fussy, could not through her disappointment find one thing to criticise- the experience in this home has potentially made some difficult future conversations and choices a lot easier . This is all down to the amazing experience in this home- they put some luxury hotels to shame!

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing Home

Thank you so much for your incredibly kind and thoughtful review on carehome.co.uk.We're so pleased that your mother-in-law's stay with us made such a positive impression, especially given her initial hesitation about nursing homes. It means a great deal to us that she felt comfortable, respected and well cared for.Your words about our team being "super professional" and making a real difference truly warmed our hearts. We take great pride in creating a lively, welcoming environment, not just a care facility, but a community and to know that this came across so clearly is the highest compliment we could receive.Thank you again for trusting us with your mother-in-law's care. Please don't hesitate to get in touch if we can be of any support in the future.Many thanks Kind regards,

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Review of
Shipston Lodge Nursing Home
from Sara W (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

From beginning to end the process of admission, flexibility of treatment of package was excellent. My mother 80 was admitted for two weeks (initially) rehabilitation care, extended to three weeks after physio assessment. The care, facilities, food and love my mother received was beyond expectations.

All of your staff have personality, professionalism and proficiency beyond. Having never encountered care before - This was exceptional. We couldn't have coped or cared for Mum without you and your team.

Reply from Michael Morton, Business Project Manager at Shipston Lodge Nursing Home

Thank you so much for your kind and thoughtful words. It truly means the world to us to know that your mother's experience was so positive, and that our care and support made a real difference to both her and your family.We understand how daunting it can be to place a loved one in care, especially for the first time, so it's incredibly rewarding to hear that we were able to exceed your expectations. Our team takes great pride in not only delivering professional and high-quality care but also in creating an environment of warmth, respect, and compassion-so knowing that your mum felt well looked after and truly cared for is everything to us. Thank you for trusting us with your mother's rehabilitation and for taking the time to share your experience. We'll be sure to pass on your lovely feedback to our team-they will be so touched to hear it. If you ever need anything in the future, please don't hesitate to reach out.

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Review of
Shipston Lodge Nursing Home
from Kim T (Daughter of Resident) published on 17 February 2025

Submitted via Website • Report

Overall Experience

I am writing to express our deepest gratitude for the exceptional care and compassion provided to my Mum, during her time at Shipston Lodge Nursing Home.
From the moment we arrived, we were greeted by the manager and I was immediately struck by the warmth and genuine care that radiated from every member

of her team, (we had tried many homes before we found Shipston) The level of attention and dedication shown to Mum was truly remarkable, the care from the whole team was quite remarkable, those Nurses treated Mum like she was their own Mum, never losing patience and always filled with compassion, there are too many names to mention but we appreciate every single one of them thank you.
The manager manages the care home and I've never seen anyone as dedicated, hard working caring. Thank you.
I wholeheartedly recommend Shipston Lodge Nursing Home to anyone seeking a loving and supportive home for their loved ones.
With sincere gratitude.

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Review of
Shipston Lodge Nursing Home
from H W (Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience

Replacement of floors should not have affected the care of residents, the owner's problem. Lack of staff, language problems. Second week breakfast after 10 am, dress and wash 11:30 am, had to cancel visitors. The chef did her best with spice allergy. Carers had no idea an unopened tin of mushroom soup

was put on my tea tray. The reclining chair broke down. No hairdresser first week. No special wheelchair for shower facilities. Had to go outside to the dining room through a doorway unsuitable for wheelchairs. Long wait to be taken back to my room.

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing Home

Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that your experience did not meet your expectations. I would have appreciated the opportunity to address these comments at the time (November 2024) to improve your stay. I am glad to hear that our chef did her best to accommodate your dietary needs. Thank you again for your comments. We value all feedback, as it helps us enhance our services. If you would like to discuss this further, please don't hesitate to contact me directly.

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Review of
Shipston Lodge Nursing Home
from Helen E (Daughter of Resident) published on 25 December 2024

Submitted via Postal Card • Report

Overall Experience

Shipston Lodge provided great care for both my parents during the last 18 months of their lives, and I would highly recommend them. The management were very efficient, flexible and considerate when I was organising my parents move into the home. They were able to be together in a bright and large room.

The staff, whatever role, really care about the residents, always addressing them by name, listening to their needs and having great patience and positivity. Social activities we varied, including a pub quiz. Their health needs were met and hospital visits accompanied if necessary. The food was excellent and homemade, with cake available for visits too. Shipston Lodge were supportive when first Mum, then Dad died. Overall a very caring environment.

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing Home

Thank you so much for taking the time to leave such a thoughtful and heartfelt review of Shipston Lodge. We are truly honored to have had the opportunity to care for both your parents. We are so glad that our team's efforts to create a caring, respectful and positive environment made a meaningful difference for your family. Your kind words about the staff's attentiveness, the variety of social activities, the homemade food and the support during such a challenging time mean a great deal to us. Providing a warm, supportive and person-centered environment is always our priority and we are grateful that this was your experience. Please know that your recommendation of Shipston Lodge is greatly appreciated and will be shared with the team, as it is feedback like this that reminds us why we do what we do. With warm regards.

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Review of
Shipston Lodge Nursing Home
from J A (Daughter of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

Shipston Lodge Nursing Home has been unbelievably supportive while my mother moved into care. The manager has been outstanding in terms of communication, explanations and speedy response. All of the staff have been delightful and I have observed carers working with my mother with sensitivity and compassion.

My mother has not been a resident for long enough to make further comment but we are delighted with our experience.

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Review of
Shipston Lodge Nursing Home
from T A (Husband of Resident) published on 6 November 2024

Submitted via Postal Card • Report

Overall Experience

Very welcoming, happy and light environment. High-quality facilities. Very caring staff, helpful and positive in outlook in all areas and sensitive to patient's problems and needs. The food is very good quality and varied and well presented. Well-attended activities. Altogether a happy and positive

experience all around.

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Review of
Shipston Lodge Nursing Home
from Stephanie C (Daughter of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

My Dad had tried two care homes prior to Shipston Lodge and I was extremely nervous about him settling in. I need not have been. The formidable manager spent a great deal of time getting to know my Dad and fed back to her team his needs and routine. She has a heart of gold. Walking into this luxurious

home starts with a warm greeting from the lovely receptionist. The nurses and care staff always attentively listen to my dad's needs. The in-house physio team is fabulous and the activities team are exceptional. I can finally sleep at night knowing he's in the best care home. All care homes should be like this one. We are so grateful to you all. Thank you.

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing Home

Thank you very much for your lovely review. It has been a pleasure looking after your dad and it is very rewarding to see him progressing. We are very proud of our staff in all departments who are passionate, committed and caring to all our residents. Please feel free to approach any of us if you wish to discuss any of your dad's care needs. Thank you.

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Review of
Shipston Lodge Nursing Home
from Jane B (Resident) published on 11 October 2024

Submitted via Postal Card • Report

Overall Experience

When I arrived at Shipston Lodge I was in very poor shape because of a delayed diagnosis which ended in a fracture! With the most truly wonderful nursing staff I have come around and am progressing well. I would have liked to have tended my stay but I did not have the financial means. I am not overstating

that they are miracle people and we are very lucky to have them.

Reply from Gabriella Russell, Manager at Shipston Lodge Nursing Home

Thank you for kindly taking the time to leave a review. It was such a pleasure having you in our care home and we are delighted to hear that we were able to help. Thank you so much for your lovely feedback and your generous donation. We are very lucky to have a team of caring and passionate professionals that go above and beyond and proud of their work and love the residents they care for. We would love to see you again.

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Review of
Shipston Lodge Nursing Home
from N C (Daughter of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

Dad went into the lodge for a week's respite care following a hospital admission. During that time he was well looked after. The medical staff were excellent with his different medications and understood his needs well. Every member of staff greeted you with a smile, and a hello and went out of their

way to help you with any queries or questions. The rooms are lovely and clean and the bathroom facilities are just right. Dad needed some personal care and the member of staff was so lovely with him. She respected his dignity, asked permission, and explained what she was doing all the time. Dad really enjoyed mealtimes - in fact, I think coming home might be a bit of a let down! We don't know what the future holds but I wouldn't hesitate to use Shipston Lodge again knowing that Dad would be safe and well cared for. My thanks to all the staff for their kindness and support at what was a difficult time.

Reply from Michael Morton, Business Project Manager at Shipston Lodge Nursing Home

Thank you so much for taking the time to share your experience at Shipston Lodge. It's heartwarming to hear that your dad received such excellent care during his stay. I'm thrilled to know that our staff made him feel comfortable and respected throughout his time with us. We pride ourselves on providing a warm and welcoming environment and it's lovely to hear that the smiles and support from our team made a difference for you both. I'm also glad to hear he enjoyed the meals. Your kind words mean a lot to us and we're here for you whenever you need us in the future. Wishing you and your dad all the best!

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Review of
Shipston Lodge Nursing Home
from M B (Respite Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience

Good front of house and selling patter but lacking delivery. Staff attitudes range from affable and engaging to borderline bullying. Nursing competence is similarly hit or miss. Food is adequately palatable but in no way exceptional. I contracted for a week's respite stay but decided to leave after

a serious error of medication and a subsequent traumatic night. Despite assurances of transportation to and from the hospital I had to find my own way there and was left stranded by staff when no taxi could be booked for my departure. They didn't even offer to drive me to the bus stop.

Reply from Michael Morton, Business Project Manager at Shipston Lodge Nursing Home

Thank you for sharing your feedback with us. We truly value your comments, as they help us improve our care. We are sorry to hear that your experience fell short of your expectations. Your concerns matter greatly to us and we take them seriously. At Taylor & Taylor Care Ltd, we uphold high standards and I assure you our staff's conduct aligns with our values. Our team is extensively trained to provide care with competence, compassion, and professionalism. Regarding medication safety, we prioritise the well-being of our residents and our records did not indicate any serious errors during your stay. We believe there may have been a misunderstanding and we welcome the opportunity to explain along with GP evidence. We regret that you felt stranded regarding transportation; however, this was prior to being a resident with us. We would love to talk more about your experience and ensure all our residents feel safe and respected. Thank you again for your feedback. We hope to hear from you soon.

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Review of
Shipston Lodge Nursing Home
from Kim W (Daughter of Resident) published on 30 July 2024

Submitted via Website • Report

Overall Experience

Mum originally went into Shipston Lodge for respite for a couple of weeks but due to deteriorating health stayed for 12 weeks until end of life two days ago.
We called it a hotel for the elderly because that is what it felt like, beautifully decorated, fresh flowers so clean and tidy but it is the

people running and working in the Lodge that made Mums failing health more bearable for her and the family.
Mum was treated with such care, dignity and respect from all levels of staff from the carers, medical team, the manager even the maintenance people and gardener. We cannot thank you all enough.
We were regularly updated with on going situations regarding her health and various decisions that had to be made. I have no hesitation in recommending Shipston Lodge to other potential residents and their families.

Reply from Michael Morton, Business Project Manager at Shipston Lodge Nursing Home

Thank you for your heartfelt message. We are honoured by your kind words and pleased to know your mother experienced a high level of care, dignity, and respect from our team. Our mission is to provide a supportive environment and it is heartening to know we made a difference during this challenging time. Your appreciation of our carers, medical team, and all staff means a lot to us. Thank you for recommending Shipston Lodge. We are committed to maintaining the high standards you described.

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Review of
Shipston Lodge Nursing Home
from Tim E (Husband of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

My wife stayed for a brief spell of respite care (with a serious medical condition) so she relied completely on the staff, at all times she was treated with respect and kindness. I found that staff at all levels from carers, through medical staff to the Manager were interested in providing support both

to myself and my wife. I would recommend Shipston Lodge to other potential residents and their families.

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Review of
Shipston Lodge Nursing Home
from D O (Daughter of Resident) published on 28 February 2024

Submitted via Postal Card • Report

Overall Experience

My father went to Shipston Lodge for respite care in the middle of January, which we extended to the end of February as he was/is being looked after so well. His needs have regularly been assessed and any changes have been dealt with promptly and respectfully. We, as a family, have been fully included

in any decisions made.

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Review of
Shipston Lodge Nursing Home
from Rebecca E (Niece of Resident) published on 31 January 2024

Submitted via Postal Card • Report

Overall Experience

My aunt has been fortunate to have been given a place here at Shipston Lodge. She has been welcomed by all staff. I have found the staff to be so helpful and easy to communicate with. The whole atmosphere is wonderful. It's like a luxury hotel, and I wouldn't hesitate to recommend.

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Care Home Owned by Taylor & Taylor Ltd in Warwickshire

Taylor & Taylor Ltd Locations in Warwickshire (1)

Taylor & Taylor Ltd Reviews in Warwickshire (85)

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Shipston Lodge Nursing Home

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