Care Homes Owned by Optima HCI in Suffolk

, which has been like that for over a year, numerous calls and e.mails have had no effect, my mum liked to talk to my brother in between visits and special occasions. I was shocked to receive an e.mail about the ccq inspection and their findings, as my brothers care has always been outstanding, so I felt I had to do a review. Well done to all staff who care so well for him, thank you from all his family.

not always cared for. The chiropodist does her toenails. Also I pay for her hair but this is not being done as regularly as needed.

staff were very respectful.

family member, are treated with kindness and respect always. The carers never know when we are visiting and it is always the same lovely, calm atmosphere.

needs are catered for. The trips out in the mini-bus are especially welcome. The manageress is very approachable and is working hard to maintain high standards. There is a friendly atmosphere in the Home and relatives receive a warm welcome when visiting and any concerns they may have are dealt with promptly and efficiently. Baylham Care Centre is a very special place.

in the home's kitchen to a very high standard.
The new care home manager has brought inspirational ideas which will only improve the home. She puts the residents first and her love for them as individuals is very apparent.
The activities girls are brilliant.
Regular trips out in the minibus to the countryside and farms are enjoyed by the residents. While back at the home, they encourage the residents to participate in celebrating occasions like the Olympic games and festival days.
I am made to feel very welcome by the staff when I visit and feel reassured my dear husband is in good hands.

of our lives.
The manager will always hold a special place in our hearts.

working hard behind the scenes to ensure everything ran smoothly. The care and admin staff were friendly, encouraging and patient. Thank you.

and adequate. No non-essential frills and great value for our private money.

my relative some cupcakes for her birthday. The personal touch means a lot.
Thank you, everyone, for all your care and commitment to your jobs, which are often stressful.

an interest in him. He has never once complained and has a good relationship with the staff. He enjoys the meals and he's put on weight. The nurses have made sure he takes his medication. There is a very good atmosphere in the home and my only regret is that it is not situated in Colchester. They have made certain he is active and walking and safe.

If I ever had to go into care, this is where I would want to go.

is his home now. I can't fault the care he gets. I am there most days for long periods and the staff have become like family. It's such a caring home and I know he is happy, bless him. I wish he was home with me but Barham is so good.

welcome. The atmosphere is one of a well-ordered, happy, caring empathetic and efficient workplace. The staff were all polite, attentive and helpful and most importantly, the residents all appeared to be settled and very happy. I also felt very safe, but not in ways of being confined or contained.

The facilities and resources are really impressive and the residents have lots of choices about their lives and needs.

It was clear to me that Baylham Care Centre has an ethos of care, compassion and meeting the needs of vulnerable people with dignity.

I can honestly say that I am looking forward to my stay there as I trust them to take care of me after a serious operation.

the quality of care given. Gradually, he has responded well. The carers show compassion and skill in difficult circumstances. Emotional support is outstanding. His 80th birthday was celebrated in August 2023 with superb support from the centre.