Kinly Care in Suffolk | 2 Care Homes

Review of
Baylham Care Home
from Judy J (Power of Attorney of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

1 would like to say after the departure of the last manager of Baylham (about august ) things have greatly improved and I am personally impressed how things have changed around for the better .I thought the CQC did come down rather harsh, but I felt that was down to head office and not down to the

nursing staff but management . There is more interaction and I am being informed if there has been an incident involving who I an POA for .We know he has dementor and behaviour problems but the staff are very good on handling him and I am full of praise of them. They do the best of their ability for him and keep him clean .There are still problems getting through but if there are problems with residents that is understandable .When you do get through I find them very polite and helpful
The big problem I have is with the financial department ,They do not pick up the phone or reply to your email .It would be nice to have a brake down of invoice ,When Nelson was there I felt it ran better

Reply from Donna Owen, Care Home Manager at Baylham Care HomeThank you for taking the time to share your feedback. We're really pleased to hear that you've noticed such positive changes at Baylham over recent months and that the increased interaction and communication have made a difference, particularly in keeping you informed when incidents occur.
Your kind words about our care teams mean a great deal to us. Supporting residents living with dementia and complex behaviours requires patience, skill and compassion, and we're proud that our staff are providing attentive, respectful care while maintaining dignity and cleanliness. It's also encouraging to hear that, when contact is made, our team are polite and helpful - we'll be sure to pass your praise on to them.
We appreciate your honest comments and value all feedback as it helps us continue to improve. Thank you again for recognising the hard work and dedication of our staff and for taking the time to share your experience.

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Review of
Barham Care Home
from Linda S (Wife of Resident) published on 15 January 2026 Submitted via Postal Card • Report

Overall Experience

We have always been happy with my husbands care at Barham. The staff are so kind to my husband Robi. The food is amazing, and the rooms are bright & cheerful. its good for dementia to have lovely colours. The entertainment is god but need more live music please. The laundry staff are amazing for the

hard job they do.

Reply from Abby Mariea, Home Manager at Barham Care HomeThank you for your kind words! We are truly blessed to be caring for your loved one! We absolutely love and value your presence in the home too! Thank you from all of us at Barham

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Review of
Baylham Care Home
from Sandra W (Sister of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

My brother has been in baylham for over 9 years. He was only 61 when he became a resident due to a brain haemorrhage. We have always been happy with his care , more so he has been as happy as can be going into a home. The only issue we've had is lack of telephone connection to his room not being connected

, which has been like that for over a year, numerous calls and e.mails have had no effect, my mum liked to talk to my brother in between visits and special occasions. I was shocked to receive an e.mail about the ccq inspection and their findings, as my brothers care has always been outstanding, so I felt I had to do a review. Well done to all staff who care so well for him, thank you from all his family.

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Review of
Baylham Care Home
from Anthony T (Husband of Resident) assisted by family/friend published on 10 June 2025 Submitted via Postal Card • Report

Overall Experience

One thing that I find upsetting is the difficulties I have getting in contact with someone at the home for updates about my wife. I am not contacted when she is unwell at times, I find out when I visit the home. They did inform me when she went into hospital. I am concerned that her fingernails are

not always cared for. The chiropodist does her toenails. Also I pay for her hair but this is not being done as regularly as needed.

Reply from Nicola Josselyn, Operations Manager at Baylham Care HomeThank you for taking the time to share your concerns. We're sorry to hear that your experience didn't meet the high standards we strive for, and we want to reassure you that your feedback has been taken seriously. The care of your wife is our absolute priority.It was a pleasure to speak with you recently, and we're glad to hear that things have improved and the concerns you raised were from some time ago. We completely understand how upsetting it must have been to feel out of touch, and we're committed to making sure you're kept informed and fully involved in her care going forward.Thank you again for sharing your feedback. It helps us to continue to improve and maintain the very highest standards of care.

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Review of
Baylham Care Home
from Kathryn C (Daughter of Resident) published on 27 November 2024 Submitted via Postal Card • Report

Overall Experience

Dad had been in the care home for six months. The staff were excellent and he was given the best care he could have asked for. It is like extended family. Lots of activities to take part in if he chose to and a couple of trips to Needham Lake. When Dad passed away, he was treated with dignity and the

staff were very respectful.

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Review of
Barham Care Home
from A C (Daughter of Resident) published on 5 November 2024 Submitted via Postal Card • Report

Overall Experience

Barham Care Centre has caring and engaging staff who cannot do enough to help and look after the residents. There is a lovely, relaxed and happy atmosphere and all the staff are really professional and so hardworking. We really couldn't fault this care home for our family member and we, as well as our

family member, are treated with kindness and respect always. The carers never know when we are visiting and it is always the same lovely, calm atmosphere.

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Review of
Baylham Care Home
from C R (Wife of Resident) published on 24 October 2024 Submitted via Website • Report

Overall Experience

My husband received excellent care during the two years that he was a resident at Baylham Care Centre. The staff are very caring, supportive and skilled in looking after residents who may have challenging behaviour. The Physiotherapy and Activities teams are first-class and ensure that an individual's

needs are catered for. The trips out in the mini-bus are especially welcome. The manageress is very approachable and is working hard to maintain high standards. There is a friendly atmosphere in the Home and relatives receive a warm welcome when visiting and any concerns they may have are dealt with promptly and efficiently. Baylham Care Centre is a very special place.

Reply from Tracey Darnley, Manager at Baylham Care HomeThank you for your kind feedback. We loved our trips out and loved him dearly.

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Review of
Baylham Care Home
from Janet L (Friend of Resident) published on 18 October 2024 Submitted via Website • Report

Overall Experience

My friend is in Baylham Care Centre, Ipswich. What a fabulous place, the care is amazing. The staff know exactly what they need to do to help the residents. Activities, singing. Excellent place, thank you for looking after my friend so well.

Reply from Tracey Darnley, Manager at Baylham Care HomeThank you so much for your kind comments. We do love all of our residents and treat them as family.

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Review of
Baylham Care Home
from Ruth W (Wife of Resident) published on 14 October 2024 Submitted via Website • Report

Overall Experience

The caring and patient staff at Baylham Care Centre make it a friendly, peaceful place to be. My husband moved into care in February with dementia and a stroke causing challenging behaviour.
His care at Baylham has been exceptional and he has settled in well. He loves the food which is freshly cooked

in the home's kitchen to a very high standard.
The new care home manager has brought inspirational ideas which will only improve the home. She puts the residents first and her love for them as individuals is very apparent.
The activities girls are brilliant.
Regular trips out in the minibus to the countryside and farms are enjoyed by the residents. While back at the home, they encourage the residents to participate in celebrating occasions like the Olympic games and festival days.
I am made to feel very welcome by the staff when I visit and feel reassured my dear husband is in good hands.

Reply from Tracey Darnley, Manager at Baylham Care HomeThank you so much for your kind comments. We have certainly been out and about on adventures over the summer. Lots more fun planned.

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Review of
Baylham Care Home
from S J (Daughter of Resident) published on 17 September 2024 Submitted via Website • Report

Overall Experience

My mum stayed at Baylham Care Centre for end of life care.
The manager and her team were amazing to mum, my mum was treated with respect, dignity and love.
The care was outstanding and nothing was too much trouble.
The manager her team supported my Dad and all the family through the hardest time

of our lives.
The manager will always hold a special place in our hearts.

Reply from Tracey Darnley, Manager at Baylham Care HomeThat's what care is all about. Love and kindness always. Forever a part of our Baylham family.

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Review of
Baylham Care Home
from S S (Private Carer of Resident) published on 16 September 2024 Submitted via Website • Report

Overall Experience

Professional, efficient, caring, friendly and effective - what more could we ask?
The physiotherapy team worked miracles - their humour, knowledge, expertise and positive approach ensured mobility way beyond our expectations and we can't thank them enough. The new manager was attentive and responsive,

working hard behind the scenes to ensure everything ran smoothly. The care and admin staff were friendly, encouraging and patient. Thank you.

Reply from Tracey Darnley, Manager at Baylham Care HomeOur greatest reward was seeing a lovely lady rehabilitated and happily returned home having graced us with her presence.

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Review of
Baylham Care Home
from S R (Wife of Resident) published on 24 May 2024 Submitted via Website • Report

Overall Experience

Fabulous Care home. The staff are so loving and kind. Nothing is too much trouble.
The food is very well presented and full of flavour. My husband really enjoys it.
The new manager is so kind and can’t do enough for us as a family.
What a relief to know there’s a home from home at Baylham.

Reply from Tracey Darnley, Manager at Baylham Care HomeThank you for your kind words. We have a fabulous team at Baylham.

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Review of
Baylham Care Home
from G R (Son of Resident) published on 4 March 2024 Submitted via Postal Card • Report

Overall Experience

Always very welcoming. Care staff are incredibly patient and very attentive. One-to-one care is provided well and the set-up looks as though one-to-one care is provided even if the resident is less demanding.
Sticky floor might be my only criticism but that is only on one occurrence.
Safe and functional

and adequate. No non-essential frills and great value for our private money.

Reply from Mary Anne Ventura, Deputy Manager at Baylham Care HomeThank you so much for your very kind review. I will pass this on to the team.

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Review of
Barham Care Home
from Lynn M (Niece of Resident) published on 8 January 2024 Submitted via Postal Card • Report

Overall Experience

My relative is well cared for; this gives her family peace of mind. The home is always very clean, and all of the staff are very friendly and caring.
The entertainment for the residents has gotten a lot better since one particular lady has been in place. It was also a lovely gesture that she made

my relative some cupcakes for her birthday. The personal touch means a lot.
Thank you, everyone, for all your care and commitment to your jobs, which are often stressful.

Reply from Sarah Collins, Regional Manager at Barham Care HomeThank you so much for the kind review- best wishes.

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Review of
Barham Care Home
from Margaret S (Wife of Resident) published on 2 January 2024 Submitted via Postal Card • Report

Overall Experience

The manager was welcoming and friendly when we arrived and each time that I came was concerned about my well-being as I live in Colchester, at least 30 minutes away and have to be driven. My husband has had one-to-one care and all the staff have been kind and caring and made him feel at home and taken

an interest in him. He has never once complained and has a good relationship with the staff. He enjoys the meals and he's put on weight. The nurses have made sure he takes his medication. There is a very good atmosphere in the home and my only regret is that it is not situated in Colchester. They have made certain he is active and walking and safe.

Reply from Cathine Arbon, Home Manager at Barham Care HomeThank you so much for your kind review, we do anticipate gaining a placement near your home for your husband as I understand your need to be close by. Your husband has come a long way since being discharged from hospital. Now mobilising independently since being bed-bound in the general hospital.
Thank you so much, it's been a pleasure working with you.

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Review of
Barham Care Home
from S F (Wife of Resident) published on 23 November 2023 Submitted via Postal Card • Report

Overall Experience

I have been extremely pleased with the care my husband has received since being admitted in September. All the staff are very helpful and caring. I am pleased that I chose this care home as he needed nursing care and would be very pleased to recommend it.

Reply from Cathine Arbon, Home Manager at Barham Care HomeMany thanks; your husband is an absolute joy to care for.
Thanks for taking the time out to write your review.
Best wishes.

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Review of
Barham Care Home
from Shaun C (Son-in-law of Resident) published on 23 November 2023 Submitted via Website • Report

Overall Experience

The staff are incredibly caring and treat residents as they would their own families.
Happy, vibrant environment.
Very professional.
Genuinely feels like home.
Leaders set the standards and have very high expectations.

Reply from Cathine Arbon, Home Manager at Barham Care HomeHello Shaun,
Thank you so much for your review.
In so grateful to you for taking the time out to complete the questionnaire.
We very much believe in a team response here at Barham and will always go above and beyond for people living here with us.
Many thanks.

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Review of
Barham Care Home
from Kathleen P (Wife of Resident) published on 14 November 2023 Submitted via Postal Card • Report

Overall Experience

I find everybody who works there very very kind and friendly. Nothing is too much trouble for them. Always say hello with a smile and welcome you with a cup of coffee. They tell you how your loved one has been while you're not there. The bedroom is always spotless and his clothes, washed and ironed.

If I ever had to go into care, this is where I would want to go.

Reply from Cathine Arbon, Home Manager at Barham Care HomeThank you so much for your very kind review. I am so pleased that you are happy with the service your husband and yourself receive. We strive to have a real family atmosphere with laughing and joking like a normal home environment.
Best wishes to you and your family.

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Review of
Baylham Care Home
from Barbara C (Respite Resident) published on 19 September 2023 Submitted via Website • Report

Overall Experience

I am currently waiting for spinal surgery, and after much research, I chose Baylham Care Centre for my post-operative recovery and respite care.

I called to make an appointment and was offered a same-day visit which was really useful. From the minute I set foot in the centre I was made to feel very

welcome. The atmosphere is one of a well-ordered, happy, caring empathetic and efficient workplace. The staff were all polite, attentive and helpful and most importantly, the residents all appeared to be settled and very happy. I also felt very safe, but not in ways of being confined or contained.

The facilities and resources are really impressive and the residents have lots of choices about their lives and needs.

It was clear to me that Baylham Care Centre has an ethos of care, compassion and meeting the needs of vulnerable people with dignity.

I can honestly say that I am looking forward to my stay there as I trust them to take care of me after a serious operation.

Reply from Vineetha Kunjumon, Deputy Manager at Baylham Care HomeDear Barbara,

Thank you very much for the wonderful review, we are sincerely grateful for your feedback and will ensure it's passed on to the team.

Kind Regards
Vineetha Kunjumon
Manager
Baylham Care Centre

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Review of
Baylham Care Home
from Faith S (Wife of Resident) published on 12 September 2023 Submitted via Postal Card • Report

Overall Experience

I am writing this review with regard to the care of my husband at Baylham Care Centre. He is suffering from Parkinsons' Dementia and was extremely ill with the conditions, presenting with challenging behaviour. Admitted to Baylham on 31st October 2022 in need of 1:1 care. I have been impressed with

the quality of care given. Gradually, he has responded well. The carers show compassion and skill in difficult circumstances. Emotional support is outstanding. His 80th birthday was celebrated in August 2023 with superb support from the centre.

Reply from Vineetha Kunjumon, Deputy Manager at Baylham Care HomeDear Faith,

Thank you very much for your lovely feedback. We will share this with the team.

Kind Regards,
Vineetha Kunjumon
Home Manager
Baylham Care Centre

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Care Homes Owned by Kinly Care in Suffolk

Kinly Care Locations in Suffolk (2)

Kinly Care Reviews in Suffolk (123)

Baylham Care Home

Barham Care Home

Baylham Care Home

Baylham Care Home

Baylham Care Home

Barham Care Home

Baylham Care Home

Baylham Care Home

Baylham Care Home

Baylham Care Home

Baylham Care Home

Baylham Care Home

Baylham Care Home

Barham Care Home

Barham Care Home

Barham Care Home

Barham Care Home

Barham Care Home

Baylham Care Home

Baylham Care Home

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