Baylham Care Home

I would like to say a big thank you to all staff on how you looked after MJA .I could find no fault with anyone,. In the last hours of MJA life ,you were all absolutely kind compassionate and very caring .I really did appreciate you all for keeping me informed and you carried out our wishes by keeping MJA pain free and comfortable. and at Baylham. I do hope CQC will be happy on their next visit .Once again a big thank you as MJA was not the easiest of people to look after .Please take care of yourselves Judy

My dad moved in the home a week and a half ago. Rooms are a great size with ensuite . Tv in room . Very spacious place for my dad to walk round. His settling in nicely got a smile on his face , even talking more when we visit him. The cares are very nice, they do lots of activities with him.

After spending 6 weeks in hospital prior to going to the care home, dad was very poorly. Walking in today, March 3rd dad is sitting up in the lounge area in a lovely, comfortable chair. He has eaten well since he has been here, which is great. Looking so much better, it's a joy to see. Manager very approachable and cheerful.

They always treat my husband with great care & respect.

My husband has resided at Baylham Care Home for two years. We are always welcomed when my sons and I visit. The staff are dedicated to keeping the residents safe and well cared for. The food at Baylham is excellent all cooked in their kitchens. A recent Valentine's coffee morning was enjoyed by both visitors and residents down to the huge effort by the staff. We look forward to Baylhams finding the resources once again to take residents for trips out. This has sadly been missing for the last year.

General all areas need improvement, plesed with food, the older members of staff are brilliant, but have noticed over the last month some younger staff are better. Activities have improved slightly. The home needs a working minibus so that it can take residents out, been promised this for the last 4 years, still nothing done all down to mangment. Hope I see improvement in the coming months & a minibus.

As a family we've enjoyed a wonderful morning with mum and her new care home family. All the staff have worked so hard to put on a lovely party that we've thoroughly enjoyed. How nice it's been to enjoy everyone's company. Thank you so much for all your efforts and for making us feel so welcome. The chef has done a brilliant job as always too!!

All staff where very friendly. As my sister hasn't been here long can't answer for everything. All the staff I spoke with were really helpfull and informative. I found the centre really clean. All the staff took time to speak to us and inform us as to what goes on. Her room is really nice and clean. They have put my mind at rest over a few things which was good.

My brother has been in baylham for over 9 years. He was only 61 when he became a resident due to a brain haemorrhage. We have always been happy with his care , more so he has been as happy as can be going into a home. The only issue we've had is lack of telephone connection to his room not being connected , which has been like that for over a year, numerous calls and e.mails have had no effect, my mum liked to talk to my brother in between visits and special occasions. I was shocked to receive an e.mail about the ccq inspection and their findings, as my brothers care has always been outstanding, so I felt I had to do a review. Well done to all staff who care so well for him, thank you from all his family.

One thing that I find upsetting is the difficulties I have getting in contact with someone at the home for updates about my wife. I am not contacted when she is unwell at times, I find out when I visit the home. They did inform me when she went into hospital. I am concerned that her fingernails are not always cared for. The chiropodist does her toenails. Also I pay for her hair but this is not being done as regularly as needed.

Dad had been in the care home for six months. The staff were excellent and he was given the best care he could have asked for. It is like extended family. Lots of activities to take part in if he chose to and a couple of trips to Needham Lake. When Dad passed away, he was treated with dignity and the staff were very respectful.

My husband received excellent care during the two years that he was a resident at Baylham Care Centre. The staff are very caring, supportive and skilled in looking after residents who may have challenging behaviour. The Physiotherapy and Activities teams are first-class and ensure that an individual's needs are catered for. The trips out in the mini-bus are especially welcome. The manageress is very approachable and is working hard to maintain high standards. There is a friendly atmosphere in the Home and relatives receive a warm welcome when visiting and any concerns they may have are dealt with promptly and efficiently. Baylham Care Centre is a very special place.

My friend is in Baylham Care Centre, Ipswich. What a fabulous place, the care is amazing. The staff know exactly what they need to do to help the residents. Activities, singing. Excellent place, thank you for looking after my friend so well.

The manager will always hold a special place in our hearts.

The physiotherapy team worked miracles - their humour, knowledge, expertise and positive approach ensured mobility way beyond our expectations and we can't thank them enough. The new manager was attentive and responsive, working hard behind the scenes to ensure everything ran smoothly. The care and admin staff were friendly, encouraging and patient. Thank you.

What a relief to know there’s a home from home at Baylham.

Safe and functional and adequate. No non-essential frills and great value for our private money.

I am currently waiting for spinal surgery, and after much research, I chose Baylham Care Centre for my post-operative recovery and respite care.

I called to make an appointment and was offered a same-day visit which was really useful. From the minute I set foot in the centre I was made to feel very welcome. The atmosphere is one of a well-ordered, happy, caring empathetic and efficient workplace. The staff were all polite, attentive and helpful and most importantly, the residents all appeared to be settled and very happy. I also felt very safe, but not in ways of being confined or contained.

The facilities and resources are really impressive and the residents have lots of choices about their lives and needs.

It was clear to me that Baylham Care Centre has an ethos of care, compassion and meeting the needs of vulnerable people with dignity.

I can honestly say that I am looking forward to my stay there as I trust them to take care of me after a serious operation.

I am writing this review with regard to the care of my husband at Baylham Care Centre. He is suffering from Parkinsons' Dementia and was extremely ill with the conditions, presenting with challenging behaviour. Admitted to Baylham on 31st October 2022 in need of 1:1 care. I have been impressed with the quality of care given. Gradually, he has responded well. The carers show compassion and skill in difficult circumstances. Emotional support is outstanding. His 80th birthday was celebrated in August 2023 with superb support from the centre.

Are very caring home with lovely, sympathetic staff. Particularly impressed with the communication from the activities character who regularly sends me videos and pictures of my wife.