Baylham Care Centre

Upper Street, Baylham, Ipswich IP6 8JR

At the innovative new Baylham Care Centre, carers aim to offer unparalleled levels of service ranging from respite to long term nursing, from rehabilitation and physiotherapy to Dementia and holistic End of Life care.

Many of the facilities are new to this country. For example, there are wireless communications in each room that allows members of staff to talk to or summon anyone within the building, thereby saving valuable time. Also, they have the capability when the situation requires it to have residents remotely monitored by their doctor, who can determine what, if any, action should be taken. Time spent by staff with the residents is very important; therefore, they have installed many labour-saving systems to ensure this happens as often as possible.

Every effort has been made to cater for the needs of residents. This includes a wide range of accommodation, on and off site facilities, freshly prepared food to meet dietary requirements, relaxing surroundings with sensory gardens, themed reminiscence lounges and stunning panoramic views across the Gipping Valley.

Group: Cardinal Healthcare

Person in charge: Sandie Oxborrow (Registered Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 55 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Cerebral Palsy • Challenging Behaviour • Down Syndrome • Epilepsy • Head/Brain Injury • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 18+.

Single Rooms: 55

Rooms with ensuite WC: 55

Weekly Charges Guide: Personal Care Single £950 – £1050 Nursing Care Single from £1150 (These prices are only a guideline, please contact Baylham Care Centre to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Baylham Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.9 (maximum of 10) for Baylham Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Baylham Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.859 for Baylham Care Centre is calculated as follows: ( (214 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 248 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Baylham Care Centre is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11 positive Reviews (55 registered maximum number of service users ÷ 5). 15 Reviews ÷ 11 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.9 Baylham Care Centre has a Review Score of 9.9 (9.859) from 21 Reviews


Average Ratings

  • Excellent
    20
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Baylham Care Centre?

  • Extremely LIKELY
    20
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Baylham Care Centre

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    5
  • Grandson of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • more

During March, my wife was in the final stages of Alzheimer's. She had been in Baylham for almost two years and, as expected, went continually downhill. My wife in the last month or two, could not easily swallow liquids or food, yet with the persistence and help of the carers, she was able to receive sustainable amounts. Towards the end, she would only take food or drink from one carer. That carer put in extra time on her own to take care of her.

Previous to March, she would refuse the services of the hairdresser that came to Baylham. Another carer who my wife knew, took it upon herself to cut and shape her hair. There were many other staff members who went out of their way to help my wife.

The staff at BCC (Baylham Care Centre) are excellent, and part of that excellence comes from the motivation provided by the manager, who is great at team building. While I am saddened that the Alzheimer's has now claimed another victim, I'm happy that my wife had the best care she could possibly have received.

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Every time I visit my Granny, I am touched by the friendly and personal approach that Baylham Care Home has, to caring for their residents. The staff are kind and approachable and always happy to give progress reports in person or by telephone. Granny is very happy at the care home and extremely well cared for in a bright and homely environment.

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Sandie Oxborrow, Registered Manager at Baylham Care Centre responded to this review on 13 Mar 2018:

Dear Nicola,
Thank you for your lovely comments and for taking the trouble to add this review.

I have visited my grandmother on numerous occasions. The car park has always had ample room for parking, the reception is easy to find. Greeted by a very pleasant receptionist who will let you in once you've introduced yourself (the doors are locked for obvious reasons).

The staff are very friendly and helpful, the rooms are clean, the food is good and the grounds and vista are very pleasant. It was a big move for my grandmother but she has thoroughly enjoyed her stay at the care home and made many new friends. That's all you can ask for really.

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Sandie Oxborrow, Registered Manager at Baylham Care Centre responded to this review on 13 Mar 2018:

On behalf of Everyone at Baylham Care Centre - Thank you very much indeed for your lovely feedback. It is always such a huge decision to move into a care home, we really hope we can make that transition as comfortable as possible.

Just to say that this is an absolutely wonderful place, it is clean, smells clean and the staff are absolutely lovely - nothing is too much trouble. They love mother and mother loves them and that means everything to us.

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Sandie Oxborrow, Registered Manager at Baylham Care Centre responded to this review on 13 Mar 2018:

Dear Simon, On behalf of the Baylham Team, may I Thank you for your time and trouble in sending in this review. Such lovely comments and very much appreciated.

I have been to visit my granny on numerous occasions and have always been pleased with the care she is receiving. It’s great that her room has some of her furniture in it to keep surroundings familiar. All the staff I have met have always been very helpful and very kind. It can’t be an easy environment to work in but the staff make it look easy.

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

Sandie Oxborrow, Registered Manager at Baylham Care Centre responded to this review on 13 Mar 2018:

Thank you so very much for your feedback and comments.
We very much appreciate the time and trouble you have taken to write your review.

The care my mother receives is simply outstanding. She is so well cared for in state of the art accommodation by staff who are knowledgeable, professional, kind and above all show mother great love. The fact she has recovered from a recent serious illness is testimony to the skill and compassion of these wonderful people. It is like having an extended family. Thank you!

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Sandie Oxborrow, Registered Manager at Baylham Care Centre responded to this review on 13 Mar 2018:

Dear Mick
Thank you so very much for your kind comments.
It is our absolute pleasure to be part of your extended family.

What a fabulous care home! The carers are attentive and courteous.
My mum has felt at home and settled quickly when she arrived at Baylham Care Centre thanks to the support of the carers.
I have always felt welcome when I have visited my mum and it's nice to feel comfortable in the surroundings.
Excellent all round!

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Sandie Oxborrow, Registered Manager at Baylham Care Centre responded to this review on 13 Mar 2018:

Thank you so very much for your lovely comments, we very much appreciate your time to leave a review.

Baylham is an exceptional care home with exceptional carers. My mum has always had the most fantastic care and has always been cared for with respect and dignity. The surroundings are lovely and it really does offer a very 'home-like' feel. I couldn't be happier with the care my mum has received and I have felt very lucky to know that she has been surrounded by carers who go above and beyond.

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Sandie Oxborrow, Registered Manager at Baylham Care Centre responded to this review on 13 Mar 2018:

Dear Nicki
Thank you so much for your kind comments and feedback.
It has been our absolute pleasure to care for your mum and for you all to be part of our Baylham family.

I found the staff most friendly and experienced carers, helpful at all times. Attentive and courteous.

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Rooms

Value for Money

Average Rating:   4.9 out of 5

Sandie Oxborrow, Registered Manager at Baylham Care Centre responded to this review on 30 Nov 2017:

Thank you so much for taking the time to feedback John, We are very grateful.

I could not fault the standard of care my husband, an Alzheimer's patient, received from every member of staff he came into contact with be it the nurses, carers, housekeeping or kitchen staff... They all treated him with the utmost respect, patience and love.

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Sandie Oxborrow, Registered Manager at Baylham Care Centre responded to this review on 30 Nov 2017:

Thank you very much for your feedback, it was our pleasure.
I will inquire further as to what we could do to improve your scores from Good to excellent.
Our aim is to constantly review and strive for excellence

My husband's aunt and uncle, aged 93 and 92, needed to go into care suddenly a year ago. I visited 10 care homes in 2 weeks. Baylham was my 2nd visit and I was met (unannounced visit) by the manager, Sandi, on arrival. I then had a tour of the home and everything was very well explained, not in a pushy way, with great pride of the dementia unit.

The residents are extremely well cared for by the staff, who are happy and interactive with all the residents. I knew immediately that this was the ideal place for our relatives. A full year on, they are happy and settled. It was not easy for them or us but with great patience and understanding, Baylham has created a lovely new home for them.

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Brilliant care home. Lovely, kind staff. They have made my mum very welcome and her care is second to none.
Outstanding care home.

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Sandie Oxborrow, Registered Manager at Baylham Care Centre responded to this review on 14 Aug 2017:

Dear Debbie
On behalf of all the team may I thank you so much for your lovely comments, they really do mean a great deal.

My Mum was admitted in a very poor state of health after illness and from the very first minute they made her welcome and as comfortable as possible. Their prompt action in calling the doctor when they felt she needed it probably saved her life and after a brief stay in the hospital, she returned to Baylham and I can now relax in the knowledge that she is well cared for. From hardly being able to sit, she is now walking with a frame. She is happy and content. The staff are so kind and caring and deal promptly with any requests. The atmosphere of the home is amazing, there are lots of activities for those that want to join in, celebrating Easter, Mothers Day and Chelsea flower show to name but a few. And if she wants so stay in her room, that's fine too as the staff are always popping in and out so she never feels alone.

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Sandie Oxborrow, Registered Manager at Baylham Care Centre responded to this review on 26 Jun 2017:

Dear Wendy,
On behalf of all the Team at Baylham Care Centre I would like to thank you so much for your most lovely feedback. It really means a great deal to the team and our pleasure to care for your mum

When I was looking for a nursing home for my mother - and I looked at a lot - Baylham Care Centre was streets ahead of the others. Most of the others were like hotels, and I thought I wouldn't want to live in a hotel and I don't think my mum would either.
Baylham is homely and the staff are so kind and helpful. My mum said sometime after arriving that I needn't look for anywhere else 'I like it here'.
My brother, who lives in Canada came over for a week when it was Mum's birthday, and when he returned to Canada he e-mailed me to say he got back safely and said 'thanks for finding Mum such a nice place'. This says it all. Would thoroughly recommend Baylham Care Centre to anyone.

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Sandie Oxborrow, Registered Manager at Baylham Care Centre responded to this review on 22 Jun 2017:

Dear Angela
Thank you so much for taking the time and trouble to write this review, we really appreciate your lovely comments.

Comfortable and friendly care home, with professional staffing and an emphasis on client dignity and respect.
Varied themes and activities showed imagination to provide mental stimulation to residents.
All in all, a good place for my mum to spend her final years.

How likely would you be to recommend Baylham Care Centre? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

Sandie Oxborrow, Registered Manager at Baylham Care Centre responded to this review on 22 Jun 2017:

We really appreciate your comments Alan, it was our pleasure to care for your mum.

My daughter (a stroke victim) is a resident at Baylham Care Centre since November 2016 has always been treated with love and respect, but on mothers day the staff went above and beyond normal care standards. Her three children and myself were cosseted and spoilt alongside her all day long. From the wonderful greeting as soon as we walked through the door. The lovely home cooked lunch and beautiful table setting we all shared. The mothers day activities the home provided and the wonderful surprise of a mother's day card and flowers for me courtesy of the carers because they knew that my daughter could not provide them for me. Caring, loving and thoughtful in the extreme. A wonderful home.

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Sandie Oxborrow, Registered Manager at Baylham Care Centre responded to this review on 22 Jun 2017:

Thank you so very much Shirley for your lovely comments, we really appreciate the time you have taken to write your review.

My mother has just passed away after 4 and a half years at Baylham Care Centre. From moving into the home until passing away, my mother was treated to an excellent standard at all times by all staff.
The home is built to a very high standard and perfectly set-out. Communication to and from all parties has been superb and efficient. There have always been activities to be involved in. The home management and staff have been very supportive and approachable concerning bereavement and necessary arrangements.
Mother and family highly recommend Baylham Care Centre.

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Mum was moved to Baylham after developing dementia with anxiety and paranoid issues. The staff and home have helped to significantly reduce these issues and mum is much happier.

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

We can't find anything wrong and can't wait to come in for daycare. We come 2 days a week and would love to come more. Everyone is just lovely.

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Baylham Care Centre gave excellent care to my cousin. I felt that she was always treated with respect. All the staff seemed to be involved with care of residents, and it was well-staffed. I often sat quietly and observed staff behaviour and never had any concerns about their treatment of residents. My cousin received end of life care at Baylham, after a severe stroke. In her last few days she was treated with love and dignity.

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Mum spent four weeks at Baylham Care Centre, after a period of ill health, partly at home and partly in hospital. On her arrival, she was given every comfort, both physically and mentally, which continued throughout her stay. Staff were all so kind, caring and friendly, to patients and family alike, and their dedication could not be faulted.

How likely would you be to recommend Baylham Care Centre? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Baylham Care Centre

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Baylham Care Centre