Baylham Care Centre

Upper Street, Baylham, Ipswich IP6 8JR
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9.2 71 Reviews
  • Baylham Care Centre, Ipswich
At the innovative new Baylham Care Centre, carers aim to offer unparalleled levels of service ranging from respite to long term nursing, from rehabilitation and physiotherapy to Dementia and holistic End of Life care.

Many of the facilities are new to this country. For example, there are wireless communications in each room that allows members of staff to talk to or summon anyone within the building, thereby saving valuable time. Also, they have the capability when the situation requires it to have residents remotely monitored by their doctor, who can determine what, if any, action should be taken. Time spent by staff with the residents is very important; therefore, they have installed many labour-saving systems to ensure this happens as often as possible.

Every effort has been made to cater for the needs of residents. This includes a wide range of accommodation, on and off site facilities, freshly prepared food to meet dietary requirements, relaxing surroundings with sensory gardens, themed reminiscence lounges and stunning panoramic views across the Gipping Valley.

Within the 55 rooms, there are 4 double rooms.
Currently, residents range from 32 to 100 years old. They are able to accept Adults over 18 years.

They have a range of activities at Baylham Care Centre, from trips out, Bingo, Cinema Club, sing-a-longs, quizzes, coffee mornings, Chair Aerobics, Arts & Crafts, Flower Arranging and Baking to name but a few.

They have additional services available at Baylham;
•        Day Care
•        Palliative Care
•        In-house Physiotherapy Department
•        Respite Care
•        Separate Specialist Dementia Care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1685
  • Self-Funded Residential Dementia Care: from £1685
  • Self-Funded Nursing Care: from £1685
  • Self-Funded Nursing Dementia Care: from £1685
  • RESPITE Self-Funded Residential Care: from £1685
  • RESPITE Self-Funded Residential Dementia Care: from £1685
  • RESPITE Self-Funded Nursing Care: from £1685
  • RESPITE Self-Funded Nursing Dementia Care: from £1685

These prices are only a guideline, please contact Baylham Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Nicky Josselyn (Interim Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHS. Local Authority. CHC
  • Ages from 18 to 110

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (55)

Visiting

  • All visitors are welcome 24/7 and should sign in and out in the visitors book in reception.

Parking

  • Baylham provides on site parking with Disabled parking spaces

Baylham Care Centre Reviews (71)

9.2

Baylham Care Centre has a Review Score of 9.2 (9.217) out of 10, based on 10 reviews in the last 2 years.
Over all time Baylham Care Centre has 71 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Baylham Care Centre
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Total of 71, showing 1-20
Review from Anthony T (Husband of Resident) assisted by family/friend published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
One thing that I find upsetting is the difficulties I have getting in contact with someone at the home for updates about my wife. I am not contacted when she is unwell at times, I find out when I visit the home. They did inform me when she went into hospital. I am concerned that her fingernails are
not always cared for. The chiropodist does her toenails. Also I pay for her hair but this is not being done as regularly as needed.
Reply from Nicola Josselyn, Operations Manager at Baylham Care Centre

Thank you for taking the time to share your concerns. We're sorry to hear that your experience didn't meet the high standards we strive for, and we want to reassure you that your feedback has been taken seriously. The care of your wife is our absolute priority.It was a pleasure to speak with you recently, and we're glad to hear that things have improved and the concerns you raised were from some time ago. We completely understand how upsetting it must have been to feel out of touch, and we're committed to making sure you're kept informed and fully involved in her care going forward.Thank you again for sharing your feedback. It helps us to continue to improve and maintain the very highest standards of care.

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Review from Kathryn C (Daughter of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad had been in the care home for six months. The staff were excellent and he was given the best care he could have asked for. It is like extended family. Lots of activities to take part in if he chose to and a couple of trips to Needham Lake. When Dad passed away, he was treated with dignity and the
staff were very respectful.
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Review from C R (Wife of Resident) published on 24 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband received excellent care during the two years that he was a resident at Baylham Care Centre. The staff are very caring, supportive and skilled in looking after residents who may have challenging behaviour. The Physiotherapy and Activities teams are first-class and ensure that an individual's
needs are catered for. The trips out in the mini-bus are especially welcome. The manageress is very approachable and is working hard to maintain high standards. There is a friendly atmosphere in the Home and relatives receive a warm welcome when visiting and any concerns they may have are dealt with promptly and efficiently. Baylham Care Centre is a very special place.
Reply from Tracey Darnley, Manager at Baylham Care Centre

Thank you for your kind feedback. We loved our trips out and loved him dearly.

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Review from Janet L (Friend of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is in Baylham Care Centre, Ipswich. What a fabulous place, the care is amazing. The staff know exactly what they need to do to help the residents. Activities, singing. Excellent place, thank you for looking after my friend so well.
Reply from Tracey Darnley, Manager at Baylham Care Centre

Thank you so much for your kind comments. We do love all of our residents and treat them as family.

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Review from Ruth W (Wife of Resident) published on 14 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The caring and patient staff at Baylham Care Centre make it a friendly, peaceful place to be. My husband moved into care in February with dementia and a stroke causing challenging behaviour.
His care at Baylham has been exceptional and he has settled in well. He loves the food which is freshly cooked
in the home's kitchen to a very high standard.
The new care home manager has brought inspirational ideas which will only improve the home. She puts the residents first and her love for them as individuals is very apparent.
The activities girls are brilliant.
Regular trips out in the minibus to the countryside and farms are enjoyed by the residents. While back at the home, they encourage the residents to participate in celebrating occasions like the Olympic games and festival days.
I am made to feel very welcome by the staff when I visit and feel reassured my dear husband is in good hands.
Reply from Tracey Darnley, Manager at Baylham Care Centre

Thank you so much for your kind comments. We have certainly been out and about on adventures over the summer. Lots more fun planned.

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Review from S J (Daughter of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed at Baylham Care Centre for end of life care.
The manager and her team were amazing to mum, my mum was treated with respect, dignity and love.
The care was outstanding and nothing was too much trouble.
The manager her team supported my Dad and all the family through the hardest time
of our lives.
The manager will always hold a special place in our hearts.
Reply from Tracey Darnley, Manager at Baylham Care Centre

That's what care is all about. Love and kindness always. Forever a part of our Baylham family.

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Review from S S (Private Carer of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional, efficient, caring, friendly and effective - what more could we ask?
The physiotherapy team worked miracles - their humour, knowledge, expertise and positive approach ensured mobility way beyond our expectations and we can't thank them enough. The new manager was attentive and responsive,
working hard behind the scenes to ensure everything ran smoothly. The care and admin staff were friendly, encouraging and patient. Thank you.
Reply from Tracey Darnley, Manager at Baylham Care Centre

Our greatest reward was seeing a lovely lady rehabilitated and happily returned home having graced us with her presence.

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Review from S R (Wife of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous Care home. The staff are so loving and kind. Nothing is too much trouble.
The food is very well presented and full of flavour. My husband really enjoys it.
The new manager is so kind and can’t do enough for us as a family.
What a relief to know there’s a home from home at Baylham.
Reply from Tracey Darnley, Manager at Baylham Care Centre

Thank you for your kind words. We have a fabulous team at Baylham.

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Review from G R (Son of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Always very welcoming. Care staff are incredibly patient and very attentive. One-to-one care is provided well and the set-up looks as though one-to-one care is provided even if the resident is less demanding.
Sticky floor might be my only criticism but that is only on one occurrence.
Safe and functional
and adequate. No non-essential frills and great value for our private money.
Reply from Mary Anne Ventura, Deputy Manager at Baylham Care Centre

Thank you so much for your very kind review. I will pass this on to the team.

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Review from Barbara C (Respite Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am currently waiting for spinal surgery, and after much research, I chose Baylham Care Centre for my post-operative recovery and respite care.


I called to make an appointment and was offered a same-day visit which was really useful. From the minute I set foot in the centre I was made to feel very

welcome. The atmosphere is one of a well-ordered, happy, caring empathetic and efficient workplace. The staff were all polite, attentive and helpful and most importantly, the residents all appeared to be settled and very happy. I also felt very safe, but not in ways of being confined or contained.


The facilities and resources are really impressive and the residents have lots of choices about their lives and needs.


It was clear to me that Baylham Care Centre has an ethos of care, compassion and meeting the needs of vulnerable people with dignity.


I can honestly say that I am looking forward to my stay there as I trust them to take care of me after a serious operation.

Reply from Vineetha Kunjumon, Deputy Manager at Baylham Care Centre

Dear Barbara,


Thank you very much for the wonderful review, we are sincerely grateful for your feedback and will ensure it's passed on to the team.


Kind Regards
Vineetha Kunjumon
Manager
Baylham Care Centre

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Review from Faith S (Wife of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am writing this review with regard to the care of my husband at Baylham Care Centre. He is suffering from Parkinsons' Dementia and was extremely ill with the conditions, presenting with challenging behaviour. Admitted to Baylham on 31st October 2022 in need of 1:1 care. I have been impressed with
the quality of care given. Gradually, he has responded well. The carers show compassion and skill in difficult circumstances. Emotional support is outstanding. His 80th birthday was celebrated in August 2023 with superb support from the centre.
Reply from Vineetha Kunjumon, Deputy Manager at Baylham Care Centre

Dear Faith,


Thank you very much for your lovely feedback. We will share this with the team.


Kind Regards,
Vineetha Kunjumon
Home Manager
Baylham Care Centre

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Review from Kevin M (Husband of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Are very caring home with lovely, sympathetic staff. Particularly impressed with the communication from the activities character who regularly sends me videos and pictures of my wife.
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Review from Katie D (Daughter of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has revived top-class care whilst being here. Nothing is too much trouble for anyone. I have no concerns whatsoever.
Reply from Vineetha Kunjumon, Deputy Manager at Baylham Care Centre

Dear Katie,
Thank you very much for your lovely feedback. I will share this with our team.
Kind Regards,
Baylham Care Centre.

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Review from Julie M (Daughter of Resident) published on 12 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was only with Baylham Care Centre for 2 weeks but he was looked after with exceptional care, compassion and respect. He particularly loved the food. This was our first experience with a care home and we were very impressed.
Reply from Vineetha Kunjumon, Deputy Manager at Baylham Care Centre

Dear Julie, thank you very much for your lovely feedback.


Kind Regards,
Manager, Baylham Care Centre.

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Review from Edith R (Wife of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been at the home for nearly 4 years. I am very happy with the attitude of all the staff and the friendly and pleasant atmosphere. I so appreciate being allowed to visit every day and do personal things for him (not medical). Any questions are dealt with immediately and I am kept fully
informed of any changes.
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Review from Patricia W (Daughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Baylham Care Centre for about 2 months now since he ended up in hospital with a bad injury from his last care home. He loves it here and I could not ask for anything more than the way he is treated. The staff go above and beyond to make my father comfortable. His room is always
clean and should dad drop food down him they change him into clean clothes. The management is excellent and I'm kept up to date with all dads needs and any problems. They ask me before going ahead with any changes too. All I can say is I'm more than grateful to all the staff here.
Reply from Vineetha Kunjumon, Deputy Manager at Baylham Care Centre

Thank you very much for your lovely feedback.
Kind Regards.

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Review from Mick M (Son of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother lived at Baylham for seven and a half years. She loved it and frequently said, “I am so lucky to live here.” She loved the staff.
Sadly mother passed away on 11 August. Baylham kept us informed so that we were able to return from our holiday in Croatia to spend the last three days with
our mother. It was a very special time and has helped us come to terms with the sad loss of a wonderful mother.
The staff were amazing, professional, skilful, kind, compassionate and utterly committed to Mother throughout her time at Baylham right up to the time of her death.
Thank you to the manager and all your wonderful staff.
Our love and thanks.
Reply from Vineetha Kunjumon, Manager at Baylham Care Centre

Dear Mick, thank you very much for your lovely feedback. I will share this review with all our staff.
Kind Regards.

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Review from J J (Daughter of Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring and respect each individual, however, challenging they are.
Reply from Vineetha Kunjumon, Registered Manager at Baylham Care Centre

Dear Julia,


Thank you for your lovely feedback. It's very much appreciated and very heartwarming to hear that you are happy.


Kind Regards
Vineetha Kunjumon

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Review from Charlotte C (Daughter of Resident) published on 26 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came for respite care. This is the third time I have needed the help and support of Baylham Care Centre. They responded to my request quickly and efficiently. My mum was able to return home thanks to their lovely care and support for both my mother and myself. My mother's wishes to return
home were respected. Thank you.
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Review from E R (Wife of Resident) published on 22 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management provide a happy and friendly caring service. Always ready and willing to talk and answer questions.
Reply from Vineetha Kunjumon, Home Manager at Baylham Care Centre

Thank you so much for your feedback. I will share this with all of the staff.

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Current Review Score: 9.2 (9.217)

Overview of Review Score

The Review Score of 9.2 (9.217) out of 10 for Baylham Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.690 for Baylham Care Centre is calculated as follows: ( (89 Excellents x 5) + (19 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 116 Ratings = 4.69
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.527 Points relating to the number of positive Reviews for Baylham Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 8 Positive Reviews ÷ 11 = 0.727
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Baylham Care Centre

What types of Care is Baylham Care Centre registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Baylham Care Centre have?

There are 55 Single Rooms.

What are the Facilities & Services at Baylham Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Baylham Care Centre to the centre of Ipswich?

5.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Baylham Care Centre to verify any information. View our terms and conditions. Baylham Care Centre has an Enhanced Service - more info.