Baylham Care Centre

Upper Street, Baylham, Ipswich IP6 8JR
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9.2 71 Reviews
  • Baylham Care Centre, Ipswich
At the innovative new Baylham Care Centre, carers aim to offer unparalleled levels of service ranging from respite to long term nursing, from rehabilitation and physiotherapy to Dementia and holistic End of Life care.

Many of the facilities are new to this country. For example, there are wireless communications in each room that allows members of staff to talk to or summon anyone within the building, thereby saving valuable time. Also, they have the capability when the situation requires it to have residents remotely monitored by their doctor, who can determine what, if any, action should be taken. Time spent by staff with the residents is very important; therefore, they have installed many labour-saving systems to ensure this happens as often as possible.

Every effort has been made to cater for the needs of residents. This includes a wide range of accommodation, on and off site facilities, freshly prepared food to meet dietary requirements, relaxing surroundings with sensory gardens, themed reminiscence lounges and stunning panoramic views across the Gipping Valley.

Within the 55 rooms, there are 4 double rooms.
Currently, residents range from 32 to 100 years old. They are able to accept Adults over 18 years.

They have a range of activities at Baylham Care Centre, from trips out, Bingo, Cinema Club, sing-a-longs, quizzes, coffee mornings, Chair Aerobics, Arts & Crafts, Flower Arranging and Baking to name but a few.

They have additional services available at Baylham;
•        Day Care
•        Palliative Care
•        In-house Physiotherapy Department
•        Respite Care
•        Separate Specialist Dementia Care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1685
  • Self-Funded Residential Dementia Care: from £1685
  • Self-Funded Nursing Care: from £1685
  • Self-Funded Nursing Dementia Care: from £1685
  • RESPITE Self-Funded Residential Care: from £1685
  • RESPITE Self-Funded Residential Dementia Care: from £1685
  • RESPITE Self-Funded Nursing Care: from £1685
  • RESPITE Self-Funded Nursing Dementia Care: from £1685

These prices are only a guideline, please contact Baylham Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Nicky Josselyn (Interim Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHS. Local Authority. CHC
  • Ages from 18 to 110

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2011
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (55)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (55)

Visiting

  • All visitors are welcome 24/7 and should sign in and out in the visitors book in reception.

Parking

  • Baylham provides on site parking with Disabled parking spaces

Baylham Care Centre Reviews (71)

9.2

Baylham Care Centre has a Review Score of 9.2 (9.217) out of 10, based on 10 reviews in the last 2 years.
Over all time Baylham Care Centre has 71 reviews.

Overall Experience
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  • 7
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Date Published
  • 71
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Reviewer Connection to Baylham Care Centre
  • 25
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  • 9
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  • 2
  • 1
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Total of 71, showing 41-60
Review from Simon W (Son of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Baylham have cared for my mother for over 7 years. During that time her care needs changed and the staff were able to adjust the support accordingly and in full consultation with the family. I believe mum felt safe and genuinely cared for during her time at Baylham for which we are grateful.
High
dependency care is difficult and demanding but the staff approach it with humour and warmth. They are a great team and I commend them to any other families looking for a safe home for their loved ones.
Reply from Sandie Oxborrow, Manager at Baylham Care Centre

Dear Simon, thank You so much for taking the time to post your review.
It was our absolute pleasure to care for your mum.

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Review from Caroline D (Daughter of Resident) published on 25 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was cared for by Baylham Care Centre for over 7 years. Mum had dementia and during her years at Baylham as her health deteriorated, the care she received was nothing but excellent.
Before we choose Baylham, we visited many other care homes, one of the first things I noticed was the excellent cleanliness,
it exceeded any others we had seen. Over the years, that excellent standard has been maintained. Cleaning is obviously important but what really struck me was the individual staff members and their genuine interest in giving the best dementia care and pioneering new ideas to help the residents.
The staff's commitment to maintaining residents' dignity shines out across all aspects of the care provided. Over the years, as her care needs changed, I have always been consulted with and been part of the care plans in place for mum, at all times recording and acting on what was important to her as an individual was very well considered.
Reply from Sandie Oxborrow, Manager at Baylham Care Centre

Dear Caroline
Thank you so much for taking the time to post such a wonderful review. It has been our absolute pleasure to care for your mum for all this time.


Your mum has lived here at Baylham Care Centre almost from our opening, so very much part of our family, with you all too.
On behalf of the whole team, sending our deepest condolences.

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Review from Kathryn A (Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care given by all. Happy and safe home. Activities care was excellent.
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Review from R B (Daughter of Resident) published on 20 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Baylham Care Centre is a warm caring home that treats its residents with respect and dignity. All strands of the team build good positive relationship with those they are caring for. As a relative, I had complete peace of mind that my mother was safe and well cared for.
Reply from Sandie Oxborrow, Manager at Baylham Care Centre

Thank you so much for making time for this review, it was our pleasure to care for your Mother and your review is very much appreciated.
Manager

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Review from Lindsey P (Daughter of Resident) published on 6 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I simply don't have the words to put across the essence of Baylham and it's staff. The whole must start with the manager who maintains the simply unbelievable standards in every aspect of the place. Mum (who suffered from Alzheimer's) was, very unexpectedly, only there for a few days before she died
but, despite the fact that she had been happy where she was previously, in those few days was happier than I have seen her in a very long time. Each and every member of staff we encountered from those we met on our very first visit when we looked around to the four lovely staff who sat with her at the end were simply amazing. Such care, gentleness, dedication, humour, understanding, patience and dedication. I have absolutely no hesitation in saying to anyone 'Just choose Baylham, you won't regret it!'
Reply from Sandie Oxborrow, Manager at Baylham Care Centre

Dear Lindsey, On behalf of the Baylham Team, may I express our heartfelt thanks for the wonderful review.
I am so sorry your mum's stay with us was short but it was most definitely very sweet.
Some treasured moments.


Sandie.

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Review from Laura (Granddaughter of Resident) published on 6 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Gran was at Baylham for three days before we sadly lost her. Her days here were some of the happiest she had had in recent years. The staff were outstanding in every way and we could not have wished for her to be in a better and happier in her unexpected final days.
Reply from Sandie Oxborrow, Manager at Baylham Care Centre

Dear Laura
On behalf of all the team at Baylham, I would like to express our thanks for your review.

It was our pleasure, I'm sorry it was not longer that we had the opportunity to care for your Grandmother.


Kind Regards
Sandie.

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Review from Louise O (Daughter of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad in for two weeks respite care after a stay in hospital.
Quick response to the initial phone call.
Friendly and helpful assessment.
Excellent, kind staff.
Aim to please.
Treat patient and family with respect and courtesy.
Rooms a little 'tired'.
High standards of cleanliness.
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Review from Derek R (Brother of Resident) published on 3 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I never had any dealings with management so cannot express an opinion.
As far as I am concerned, my brother could not have gone to a better care home. Could not fault the service provided in any way.
Would not hesitate to recommend the Baylham Care Centre to all and sundry.
Reply from Sandie Oxborrow, Manager at Baylham Care Centre

Thank you so much for taking the trouble to write a review.
We have been thrilled to see how much your brother has improved since admission and to now be able to return to his home. It's a pleasure now to care for your brother on his regular Daycare visits.

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Review from Valerie S (Sister-in-law of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would recommend this care home to anyone. Not only did my sister-in-law receive the best possible care they looked after me as well, knowing how difficult some visits were.
Reply from Sandie Oxborrow, Manager at Baylham Care Centre

On behalf of the team at Baylham Care centre I would like to thank you for taking the time to submit your lovely review

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Review from Rosanna S (Wife of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was the first to reside at Baylham and because of the staff friendliness and good management, I decided that it would be a good choice for my mother in law who is now 101 years old. I am POA (power of attorney) for both of them. When a family friend who I have known all of my life needed
care. I recommended Baylham to my cousin (he is her POA0 I visit 6 days a week and feel like a staff member.
Reply from Sandie Oxborrow, Manager at Baylham Care Centre

Dear Rosanna


Thank you so much for taking the trouble to write a review.


We do need to get together to see how or what we need to do to improve on some aspects from satisfactory to excellent please.

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Review from John H (Son of Resident) published on 8 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Baylham Care Centre provided such a high standard of care, support and medical expertise for my father that the last six months of his life were spent in peace and contentment. His mood was so balanced and despite his dementia and end-stage cancer, the environment that is provided at Baylham Care Centre
meant he spent his last days surrounded by love and we are truly grateful.
Reply from Sandie Oxborrow, Manager at Baylham Care Centre

Dear John,
It was such a pleasure to have known and cared for your father.
On behalf of Baylham team, may I express our gratitude for such a lovely review.

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Review from Aldenw (Husband of Resident) published on 27 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
During March, my wife was in the final stages of Alzheimer's. She had been in Baylham for almost two years and, as expected, went continually downhill. My wife in the last month or two, could not easily swallow liquids or food, yet with the persistence and help of the carers, she was able to receive
sustainable amounts. Towards the end, she would only take food or drink from one carer. That carer put in extra time on her own to take care of her.


Previous to March, she would refuse the services of the hairdresser that came to Baylham. Another carer who my wife knew, took it upon herself to cut and shape her hair. There were many other staff members who went out of their way to help my wife.


The staff at BCC (Baylham Care Centre) are excellent, and part of that excellence comes from the motivation provided by the manager, who is great at team building. While I am saddened that the Alzheimer's has now claimed another victim, I'm happy that my wife had the best care she could possibly have received.

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Review from Nicola P (Granddaughter of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I visit my Granny, I am touched by the friendly and personal approach that Baylham Care Home has, to caring for their residents. The staff are kind and approachable and always happy to give progress reports in person or by telephone. Granny is very happy at the care home and extremely well
cared for in a bright and homely environment.
Reply from Sandie Oxborrow, Registered Manager at Baylham Care Centre

Dear Nicola,
Thank you for your lovely comments and for taking the trouble to add this review.

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Review from Henry M (Grandson of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited my grandmother on numerous occasions. The car park has always had ample room for parking, the reception is easy to find. Greeted by a very pleasant receptionist who will let you in once you've introduced yourself (the doors are locked for obvious reasons).


The staff are very friendly

and helpful, the rooms are clean, the food is good and the grounds and vista are very pleasant. It was a big move for my grandmother but she has thoroughly enjoyed her stay at the care home and made many new friends. That's all you can ask for really.
Reply from Sandie Oxborrow, Registered Manager at Baylham Care Centre

On behalf of Everyone at Baylham Care Centre - Thank you very much indeed for your lovely feedback. It is always such a huge decision to move into a care home, we really hope we can make that transition as comfortable as possible.

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Review from Simon M (Son of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just to say that this is an absolutely wonderful place, it is clean, smells clean and the staff are absolutely lovely - nothing is too much trouble. They love mother and mother loves them and that means everything to us.
Reply from Sandie Oxborrow, Registered Manager at Baylham Care Centre

Dear Simon, On behalf of the Baylham Team, may I Thank you for your time and trouble in sending in this review. Such lovely comments and very much appreciated.

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Review from Tim M (Grandson of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been to visit my granny on numerous occasions and have always been pleased with the care she is receiving. It’s great that her room has some of her furniture in it to keep surroundings familiar. All the staff I have met have always been very helpful and very kind. It can’t be an easy environment
to work in but the staff make it look easy.
Reply from Sandie Oxborrow, Registered Manager at Baylham Care Centre

Thank you so very much for your feedback and comments.
We very much appreciate the time and trouble you have taken to write your review.

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Review from Justin R (Son of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fabulous care home! The carers are attentive and courteous.
My mum has felt at home and settled quickly when she arrived at Baylham Care Centre thanks to the support of the carers.
I have always felt welcome when I have visited my mum and it's nice to feel comfortable in the surroundings.

Excellent all round!
Reply from Sandie Oxborrow, Registered Manager at Baylham Care Centre

Thank you so very much for your lovely comments, we very much appreciate your time to leave a review.

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Review from Nicki G (Daughter of Resident) published on 14 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Baylham is an exceptional care home with exceptional carers. My mum has always had the most fantastic care and has always been cared for with respect and dignity. The surroundings are lovely and it really does offer a very 'home-like' feel. I couldn't be happier with the care my mum has received
and I have felt very lucky to know that she has been surrounded by carers who go above and beyond.
Reply from Sandie Oxborrow, Registered Manager at Baylham Care Centre

Dear Nicki
Thank you so much for your kind comments and feedback.
It has been our absolute pleasure to care for your mum and for you all to be part of our Baylham family.

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Review from John S (Husband of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff most friendly and experienced carers, helpful at all times. Attentive and courteous.
Reply from Sandie Oxborrow, Registered Manager at Baylham Care Centre

Thank you so much for taking the time to feedback John, We are very grateful.

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Review from S W (Wife of Resident) published on 1 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not fault the standard of care my husband, an Alzheimer's patient, received from every member of staff he came into contact with be it the nurses, carers, housekeeping or kitchen staff... They all treated him with the utmost respect, patience and love.
Reply from Sandie Oxborrow, Registered Manager at Baylham Care Centre

Thank you very much for your feedback, it was our pleasure.
I will inquire further as to what we could do to improve your scores from Good to excellent.
Our aim is to constantly review and strive for excellence

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Current Review Score: 9.2 (9.217)

Overview of Review Score

The Review Score of 9.2 (9.217) out of 10 for Baylham Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.690 for Baylham Care Centre is calculated as follows: ( (89 Excellents x 5) + (19 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 116 Ratings = 4.69
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.527 Points relating to the number of positive Reviews for Baylham Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 8 Positive Reviews ÷ 11 = 0.727
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Nov 2021

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (0)

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