Care Homes Owned by Princedale Care in Worcestershire

We had travelled throughout Worcestershire looking at Care Homes, their facilities, standards, surroundings, daily activities both with and without family participation. Speaking to the staff at Greenhill Park Care Home was an uplifting, warm, inviting and genuinely happy, caring experience for us - so our family knew we had made the right decision for the family member to stay here. From managerial level, including Finance through to hands-on care workers in the home was exceptional. Nothing was rushed, time was taken to explain their safeguarding practices to us along with answering copious questions from ourselves. In all - I think our family member (when settled in) will have a long and very happy time residing at Greenhill Park Care Home.

My Mum had been in Greenhill Park quite a while now. Everyone at the home, management, carers, cleaners and admin are friendly, welcoming and approachable. Mum has settled in very well and enjoys the company of everyone. The home is kept beautifully clean and well decorated. I feel my Mum is very well cared for here. There are activities everyday with outings when possible.

Mother has had a great trip out to get a coffee and was well looked after. She has many difficulties in cognitive abilities. Which was well catered for. And they had a lovely coffee morning where I could come and interact with mother and other residents. Mother has had many health issues which the staff have worked with local health care to resolve. All in she has good care and gets the social needs of interaction of other patients which have given her a good standard of living. Well done all at greenhill care home. With good security stopping people from just wondering off.

Greenhill Park is a caring and friendly home for all residents. The staff are excellent and led by a brilliant management team. Everyone is friendly and genuinely appear to like the residents. I would thoroughly recommend!

Entertainment is varied and of high level of flexibility and interests.

Greenhill Park has undergone a number of renewals and improvements and their facilities are well looked after and clean. They do everything possible to accommodate the residents and give them a sense of safety and security. As loved ones, we are kept updated with any incidents or concerns and we are very happy with the care and information.

Greenhill Park is homely and welcoming. The beautiful building has undergone a programme of recent refurbishments and is bright and always spotlessly clean. The wonderful team of hard-working staff, under Monika's leadership, are compassionate, patient and dedicated to the care of their residents. Many have worked there for a long time, which is reassuring for the families of residents. The atmosphere is warm and friendly. My Mum has lived at Greenhill for over 2 years and I feel that the staff genuinely care for her, and have taken time to get to know her and understand her preferences and capabilities. They are great not only at gently encouraging her to participate in activities but also at communicating with me to update me on how she is doing, which I really appreciate. I have every confidence that Mum is well-cared for and is being safely looked after by all at Greenhill Park.

I am extremely happy with the level of care that my mum is receiving. The staff are competent, kind and attentive, and the management team's understanding of the needs and priorites of the residents is second to none. Coordination with the NHS to solve a health problem was excellent, and my mum's general health and mood have improved enormously since she arrived in February, helped greatly by the delicious home-cooked food and the increasing number of activities on offer. Visitors are welcomed warmly and soon feel like one of the family. Housekeeping and maintenance are also excellent, with spotless bedrooms and public spaces and great laundry services. I never expected to feel this confident about the abilities of a care home to look after my mum, but I am truly impressed by both the staff's and the management's commitment to the wellbeing of their residents. Greenhill Park is a real community and a place where everyone can feel at home.

Absolutely outstanding staff, the care I see and attention to residents is second to none. Always someone on hand for a chat and so informative about my step dad and all his care.

I visit 3 times a week. Always found everyone from the bottom to the top to be very nice to me on every visit so I am sure my sister-in-law is of the same opinion. You are most welcome to go and talk to the manager/under manager at any time if you have any worries.

Greenhill Park care home is excellent. The staff and management are kind, caring, compationate and efficient. The home has a lovely family feel. Nothing is too much trouble. I cannot recommend Greenhill highly enough.

My dad has received excellent care. From his arrival the staff have understood his needs and cared for him with great compassion. They have also been incredibly helpful in supporting disolsions with the NHS over continuing care.

I gave a 4 star review as I feel communication needs improving.

All staff are accommodating in many ways, for example, we are able to book the smart Garden Room for visitors, birthdays or lunch. The catering team are always so flexible & considerate of my mother's dietary needs (and even ensured there were vegetarian options for me when we had a rare Sunday lunch together with her niece.

These are observations which I hope will help. The carers in general may on occasions be lacking but they are generally good carers who show compassion and genuine affection.

A heart felt thanks to everyone on the team at Green Hill, well done and keep up the excellent work.

The care home is spotless. Clothes are laundered regularly too. We are very pleased with everything.

I would not want my Mum to be anywhere else.

I have had a good experience as a visitor to a resident at the care home. The staff are kind, gentle and caring. I haven't encountered the management staff on my visits, though emails have been dealt with helpfully and professionally. The home is always clean and residents look well-cared for. I can't comment on some facilities eg showering as I've never seen them. The food seems good and drinks are plentiful.

I have always received all the information about the care of Sylvia that I have a need to know. I am completely satisfied that she is being looked after by the best people available. They treat her with all the love, care & respect that she deserves. My thanks to all the management staff & all their amazing carers.