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Care Home Owned by Young at Heart Care Homes Ltd in Bristol

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Young at Heart Care Homes Ltd in Bristol

Only the locations & reviews in Bristol for Young at Heart Care Homes Ltd are showing below.

View the details of all 2 locations (with 138 reviews) owned by Young at Heart Care Homes Ltd

Young at Heart Care Homes Ltd Locations in Bristol (1)

 - Browse 1 Care Home owned by Young at Heart Care Homes Ltd in Bristol
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Bernash Care Home
544-546 Wells Road, Whitchurch, Bristol BS14 9BB 
9.8 101 reviews
Bernash Care Home, Bristol, Bristol
"My aunty has been at Bernash for a few weeks..After looking at a few homes and being upset with what we saw we went to look at Bernash and…"   Read all 101 reviews
  • from £1,200 / week
  • 23 Rooms
Location Type Care Home

Bernash Care Home is a luxurious care home set in the heart of Bristol and offers dementia care, residential care, respite and day care. Leaving home can be a challenging time, so to ensure the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Young at Heart Care Homes Ltd Reviews in Bristol (101)

9.6

Young at Heart Care Homes Ltd has a Group Review Score of 9.6 (9.579) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Young at Heart Care Homes Ltd must have a Review Score.

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Review of

Bernash Care Home

from D M (Brother of Resident) published on 2 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Sister needed a care home for her Dementia illness, my two nieces and I looked at several care homes then we came across Bernash who is now caring for my sister.
We were greeted by Shelley the manager prior to my sisters admission who was absolutely wonderful in showing us around and her professional
approach was exemplary and her knowledge and advice was brilliant. The whole team at Bernash are caring helpful staff who go that extra mile to give the best to the residents, there is lots of fun and activities and the meal options are wonderful with lots of tea breaks and cakes etc.We are so happy that my sister is here at Bernash as she has been more relaxed and we no she feels safe and cared for, we couldn't ask for anything better as this is the best.. a big thank you to Shelley and her team.
Reply from Shelley Turnbull, Manager at Bernash Care HomeChoosing a care home for a loved one living with dementia is such an important decision, and I am delighted that we were able to provide the reassurance and support you needed during that process.
Your kind comments about our team mean so much. Every member of staff is dedicated to creating a warm, caring, and engaging environment where residents feel safe, valued, and happy. It is wonderful to hear that your sister has become more relaxed since moving in and that you have noticed the positive impact our care, activities, and daily routines have had on her wellbeing.
We believe that great care is about much more than meeting physical needs; it is about creating meaningful experiences, encouraging friendships, and making every day enjoyable. I'm so pleased that you have enjoyed seeing the variety of activities, meal choices, and little treats that help make Bernash feel like home.
Thank you for your trust, your kind words, and for allowing us to care for your sister.
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Review of

Bernash Care Home

from K H (Niece of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunty has been at Bernash for a few weeks..After looking at a few homes and being upset with what we saw we went to look at Bernash and all I can say is OMG! From the minute we knocked on the door and stepped inside we could tell immediately that this home is amazing.Every single member of staff
was welcoming and looked so happy to be working there.The care manager Shelley is fantastic and showed us around and we were blown away.The residents are all happy chatting away and they are all clean and cared for.This is when we decided this was the perfect home for our aunt.Bernash is outstanding we can't thank them enough for all they do.visiting our aunt is a joy in this home it's fantastic.The food is really homely and nutritious.The whole place is spotless.Every person living here is so well looked after and happy.our aunt has settled so well we are over the moon couldn't be in a better place.to know she's safe and cared for so well is wonderful
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for your wonderful review.
Reading your kind words truly means the world to all of us at Bernash. It was a pleasure to meet you and your family, and I am so pleased that from your very first visit you felt the warmth, care and welcoming atmosphere that we work so hard to create every day.
Knowing that your aunt has settled in so well and is happy, safe and comfortable with us is the greatest compliment we could receive. We understand how important and emotional the decision to move a loved one into care can be, and we are honoured that you chose Bernash to be her home.
I will be sure to share your lovely comments with the entire team. They are incredibly dedicated to providing the highest standards of care and support, and they will be delighted to know that their kindness, hard work and commitment have been recognised.
Thank you again for your trust, support and appreciation. We are privileged to care for your aunt.
With warmest wishes
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Review of

Bernash Care Home

from Sarah P (Niece of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bernash is absolutely amazing! We viewed many care homes for my aunt and just didn't get the right feeling. The moment we stepped into Burnash we were greeted by the manager Shelley, we knew then that this was the place.
The staff are fantastic, caring, professional, hard working and each comes with
a great sense of humor and knowledge of all the residents inside out.
They all work so hard to make sure all residents are happy and have activities each day to do.
They all love the music, dancing and the managers little dog Nova!!
Shelley goes above and beyond and has helped me and my sister so much with out aunt.
Our aunt is now happy and safe living at Burnash and we have had a huge weight lifted off our shoulders knowing she is receiving the best care possible!
Thank you everyone at Burnash!
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for your incredibly kind words. It truly means the world to all of us here at Bernash.
Choosing a care home for a loved one is never an easy decision, so we are honoured that you trusted us to care for your aunt. It has been a pleasure getting to know her, and seeing her happy, safe, and enjoying life here is exactly what we strive for every day.
I'm so proud of our amazing team for the care, compassion, and dedication they show to all of our residents and families. Your lovely comments will mean so much to them all - and of course Nova will be delighted to receive a special mention too!
Thank you again for your support and trust. We are so pleased that your aunt feels at home with us, and we look forward to continuing to support her and your family.
Warm wishes,
Shelley and all the team at Bernash
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Review of

Bernash Care Home

from Christine L (Daughter of Resident) published on 6 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum went into Bernash the end of 2025. Mum was no longer safe at home, it wasn't easy for myself and my sisters to make the decision for Mum to go into a care home, but needed!! We have found Bernash to be friendly, all staff are professional, always a smile on their faces. The care the give the residents
is individual care which is whats needed, they really get to know the residents. It's very much home from home. I can't think of where better for Mum. As a family we are very happy with Bernash.
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for your kind and thoughtful review. We truly appreciate you taking the time to share your experience.
We understand how difficult the decision can be to move a loved one into a care home, and we're so pleased to hear that you and your family feel reassured and happy with Mum's care at Bernash. It means a great deal to us that you've found our team to be friendly and professional, and that the personalised care we provide has made a positive difference.
Creating a warm, "home from home" environment is something we strive for every day, and it's wonderful to know that this has come across in your experience. Your kind words will be shared with the team, who will be very encouraged by your feedback.
Thank you again for your trust and support-it really does mean a lot to us all.
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Review of

Bernash Care Home

from Richard C (Brother-in-law of Resident) published on 27 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everytime I visit the home it is clean, Staff are friendly and patients are well looked after, Staff sit with patients if they need help to eat, with the food looking really nice and good portions.
THe Patients are offered plenty of drinks with whatever they request,also plenty of snacks and always
birthday cake when its someones birthday thats Patients or staff.
Patients all join in with the activites also the staff are there if any need help.
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for your kind and thoughtful review. We are delighted to hear that you have noticed the care and attention our team gives to maintaining a clean, welcoming environment and supporting our residents with kindness and dignity.
It's wonderful to know that you appreciate the way our staff assist residents during mealtimes, as well as the quality of the food, drinks, and snacks provided throughout the day. Celebrating birthdays together is something we truly enjoy, and we're pleased this adds to the warm atmosphere within our home.
Your feedback means a great deal to us and will be shared with the whole team. Thank you again for taking the time to share your experience.
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Review of

Bernash Care Home

from D C (Daughter-in-law of Resident) published on 17 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care here is second to none. Fabulous staff who really care about the residents and treat them with utmost respect and kindness.
The manager is present and engages with residents and relatives with openness and transparency
There are many activities for able residents to participate in and the
atmosphere is happy and filled with fun and laughter.
The room is small and basic but that doesn't matter as it's the care that counts here.
Highly recommend the team and we can't thank them enough for all that they do.
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for your kind and thoughtful words. It truly means a great deal to our entire team to know that the care, respect, and compassion we strive to provide every day has made such a positive impact.
We are especially pleased that you've highlighted the dedication of our staff and the welcoming, joyful atmosphere within our home-creating a place filled with warmth, laughter, and meaningful engagement is incredibly important to us. Your recognition of my openness and presence is also deeply appreciated, as we believe strong relationships with residents and their loved ones are at the heart of everything we do.
While some of the rooms may be simple, we are glad that the quality of care and sense of community shine through. Thank you again for your recommendation and for placing your trust in us, it is both an honour and a privilege to care for our residents.
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Review of

Bernash Care Home

from Sue C (Sister of Resident) published on 16 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff all helpful, we know my brother is well look after, he is not the easiest person to look after, constantly on, food looks lovely, plenty of it (not small portions) plenty of drinks being offered tea, coffee, squash, biscuits & cakes, always kept clean & tidy, also plenty of activities.
All the
residents looks clean and well looked after, and happy, lovely home, Im pleased we were able to get my brother in and he's happy.
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for your kind and thoughtful review. It truly means a lot to our team to know your brother is happy and well cared for. We're dedicated to creating a warm, supportive environment for all our residents, and your words are greatly appreciated. Best wishes
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Review of

Bernash Care Home

from Sharon B (Daughter of Resident) published on 9 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Bernash at the end of 2025. It was an upsetting decision and time for our family. However, any doubts or concerns I had were quickly gone. The staff are all kind, caring and considerate to both the residents and visitors. My mum has 24 hour care and the company of staff, other residents
and the many visitors that visit Bernash daily. The staff have taken the time to get to know my mum, her likes and dislikes.


The home itself is warm and clean. Any questions you have are answered and everyone is happy to help. Activities are run for the residents to help keep them motivated and alert and visitors are invited to join in. Special occasions such as birthdays etc are celebrated and each resident gets their special day. A nurse goes to the home weekly to check on the residents and will help with any health queries i might have about my mum. They also have a hairdresser who visits the home and for a reasonable fee they will wash, cut and blow dry the residents.

Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for your kind review. We understand that moving a loved one into care can be a very emotional time, so it means a great deal to know that you feel reassured and supported by our team.
Our staff work hard to create a warm, caring environment and to get to know each resident as an individual, so we're delighted to hear that your mum feels comfortable and well looked after at Bernash. Your lovely feedback will mean a lot to the whole team.
Thank you again for taking the time to share your experience.
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Review of

Bernash Care Home

from T S (Daughter of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our mum into Bernash in January this year. We were so upset at having to make the decision but the staff have been wonderful. The care is amazing, the staff are so lovely and the place feels homely. My mum is happy, well cared for and eating so much better than when she was at home. The
residents have plenty to do and there are always lots of activities planned. Residents families are made to feel welcome to visit at any time.
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for your lovely review and for taking the time to share your kind words. We understand how difficult it can be to make the decision to move a loved one into care, so it means a great deal to hear that your mum has settled in well and is happy.
Our team take great pride in creating a safe, welcoming and homely environment where residents can thrive and it's wonderful to know this has been reflected in your experience. We'll be sure to share your comment with all the staff, they will be delighted to hear them.
Thank you again for your trust and support, It's a privilege to care for your mum and to welcome you and your family into the Bernash community.
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Review of

Bernash Care Home

from Michelle R (Daughter of Resident) published on 24 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were worried about putting mum into care but the staff at Bernash have been absolutely fantastic. Lots of activities and staff go above and beyond. Home always clean and tidy and the care for residents is fantastic. I can now spend quality time with mum. The staff quickly get to know each resident
and encourage them to join in with everyone. They also celebrate days such as valentines and make each resident feel special and welcome.
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank-you so much for your kind words and for taking the time to share your experience. We understand how difficult it can be to make the decision to move a loved one into care, so it means a great deal to hear that you feel confident and happy with the support your mum is receiving at Bernash.
Our team always strives to create a welcoming homely environment where every resident feels valued engaged, and supported - so it's wonderful to know that this has made a difference for both you and your mum. We're delighted she's enjoying the activities and celebrations, and you're able to spend quality time together without worry.
Thank you again for your lovely feedback - we'll be sure to share it with the whole team!
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Review of

Bernash Care Home

from John B (Son of Resident) published on 9 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have moved my mum in Jan 2025 to the home. We have been very impressed with the care she has received. There are plenty of activities for her to join in with. They decorate the home depending on whats being celebrated ie - valentines, Easter, mothers day. It makes it looking very cheerful. If anything
has happened to mum they will ring and inform me of whats happened. Very happy that mum has moved here.
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for your lovely review of our home. Your wonderful feedback and 5-star scores will be shared with the Bernash team. Best wishes
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Review of

Bernash Care Home

from Chris B (Daughter-in-law of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law moved to this home in Jan 2025. We have been very impressed with the level of care she has received. Nothing is too much trouble and she is well looked after. It can be very stressful moving loved ones into a home but the staff have helped us all the way. There are lots of activities
for her to join in with and there is always something going on. They decorate the home when celebrating different holidays which make it.
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank you so much for writing such a lovely review of our home and staff. It makes me immensely proud, and I will be sure to pass on your wonderful comments to all the staff. Best wishes to you and your family.
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Review of

Bernash Care Home

from J H (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has dementia and went in for a little respite and 6months later still at Bernash. The manager and the team are amazing and made the whole transition as smoothly as possible. The place is clean and tidy . Home cooked food and activities always going on .
If it wasn't for Bernash I'm not sure
what situation my mum would have been in now . I can now enjoy quality time with mum rather than being her carer , she is safe and I sleep much better at night knowing she has the support and care 24/7 which I'm unable to provide .
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Review of

Bernash Care Home

from Robert T (Son of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad did not want to go into a care home, he had been independent since my Mum died and was adamant that he could look after himself, but after a stay in hospital it was clear that he could not go back home.
He did not make life easy for the staff at Bernash but they were unfailing patient in caring
for him and eventually they won him over.
As a family we were very happy with the care he received at Bernash. The staff are great and there always appeared to be a happy and settled team on who they understood the needs of the residents.
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Review of

Bernash Care Home

from S H (Son of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was well cared for and treated with dignity and respect. The staff are always patient and kind. Bernash was always a clean and tidy environment. My mum enjoyed the activities that were provided.
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Review of

Bernash Care Home

from J B (Cousin of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Bernash Care Home always show my cousin kindness and respect. sorry to say not always afforded to them by my cousin. I always receive a warm welcome from the staff when I visit. They have a hard job. Thank you!
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Review of

Bernash Care Home

from Robert L (Respite Resident) assisted by family/friend published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found that the care and treatment I received whilst spending a month in respite care whilst my wife was in hospital was absolutely first class. All the members of staff were kind, caring and compassionate.
They dealt with all my requests with cheerfulness and efficiency.
Reply from Shelley Turnbull, Manager at Bernash Care HomeAh thank-you so much for your lovely review, it was a pleasure to look after you. Best wishes.
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Review of

Bernash Care Home

from Jo S (Granddaughter of Resident) published on 14 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited recently and was not looking forward to it as my grandmother had been moved into Bernash Care Home.
I should have had no worries at all as the service was amazing and the care shown to my family member was of the best quality.
The staff really care - especially the manager who has the patience
of a saint.
My grandmother has settled well and I now know that she is in the best place and in the safest pair of hands.
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Review of

Bernash Care Home

from J T (Daughter of Resident) published on 7 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been living in Bernash Care Home for about six months. The prospect of transferring her from her own home into care was distressing, but as soon as the manager and her team were involved they did everything they could to carry the burden of the process, taking exceptional care of my mother
and us as a family, making the move as easy as possible for all concerned. Staff's expertise is reassuring. This really is a ‘care’ home. Every member of staff, whether the manager, the care team/leaders, or those responsible for finance, catering, maintenance or cleaning, are friendly and seem to really know and care for my mother, understanding her unique needs, behaviours and interests and giving her time and attention. Bernash is welcoming to family and friends, and open and thorough in its communication. I have visited quite a few specialist care facilities, but none have compared with Bernash in terms of the sense of family and genuine feeing of ‘home’ that it provides.
Reply from Shelley Turnbull, Manager at Bernash Care HomeThank-you so much for writing such a lovely review of our home, it makes me immensely proud of all the staff and I will pass on your comments. Best wishes.
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Review of

Bernash Care Home

from M S (Daughter of Resident) published on 25 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister and I have nothing but praise for the way our mum was looked after. Mum went into Bernash Care Home in 2021 and passed away in February 2023 and during that time the care she received was exceptional. We visited regularly and we were always welcomed warmly by the staff. We witnessed residents
treated with dignity and respect. Every concern we had was dealt with immediately and with professionalism. Mum's final few weeks were difficult because she was in pain but the staff went above and beyond to make her comfortable. We have huge respect for the job the manager and her team do and are incredibly thankful Mum was able to spend her last years at Bernash.
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Awards / Recognitions (3)

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