Care Homes Owned by Young at Heart Care Homes Ltd in Bristol

We were greeted by Shelley the manager prior to my sisters admission who was absolutely wonderful in showing us around and her professional approach was exemplary and her knowledge and advice was brilliant. The whole team at Bernash are caring helpful staff who go that extra mile to give the best to the residents, there is lots of fun and activities and the meal options are wonderful with lots of tea breaks and cakes etc.We are so happy that my sister is here at Bernash as she has been more relaxed and we no she feels safe and cared for, we couldn't ask for anything better as this is the best.. a big thank you to Shelley and her team.

My aunty has been at Bernash for a few weeks..After looking at a few homes and being upset with what we saw we went to look at Bernash and all I can say is OMG! From the minute we knocked on the door and stepped inside we could tell immediately that this home is amazing.Every single member of staff was welcoming and looked so happy to be working there.The care manager Shelley is fantastic and showed us around and we were blown away.The residents are all happy chatting away and they are all clean and cared for.This is when we decided this was the perfect home for our aunt.Bernash is outstanding we can't thank them enough for all they do.visiting our aunt is a joy in this home it's fantastic.The food is really homely and nutritious.The whole place is spotless.Every person living here is so well looked after and happy.our aunt has settled so well we are over the moon couldn't be in a better place.to know she's safe and cared for so well is wonderful

Thank you everyone at Burnash!

Mum went into Bernash the end of 2025. Mum was no longer safe at home, it wasn't easy for myself and my sisters to make the decision for Mum to go into a care home, but needed!! We have found Bernash to be friendly, all staff are professional, always a smile on their faces. The care the give the residents is individual care which is whats needed, they really get to know the residents. It's very much home from home. I can't think of where better for Mum. As a family we are very happy with Bernash.

Patients all join in with the activites also the staff are there if any need help.

Highly recommend the team and we can't thank them enough for all that they do.

All the residents looks clean and well looked after, and happy, lovely home, Im pleased we were able to get my brother in and he's happy.

My mum moved into Bernash at the end of 2025. It was an upsetting decision and time for our family. However, any doubts or concerns I had were quickly gone. The staff are all kind, caring and considerate to both the residents and visitors. My mum has 24 hour care and the company of staff, other residents and the many visitors that visit Bernash daily. The staff have taken the time to get to know my mum, her likes and dislikes.

The home itself is warm and clean. Any questions you have are answered and everyone is happy to help. Activities are run for the residents to help keep them motivated and alert and visitors are invited to join in. Special occasions such as birthdays etc are celebrated and each resident gets their special day. A nurse goes to the home weekly to check on the residents and will help with any health queries i might have about my mum. They also have a hairdresser who visits the home and for a reasonable fee they will wash, cut and blow dry the residents.

We moved our mum into Bernash in January this year. We were so upset at having to make the decision but the staff have been wonderful. The care is amazing, the staff are so lovely and the place feels homely. My mum is happy, well cared for and eating so much better than when she was at home. The residents have plenty to do and there are always lots of activities planned. Residents families are made to feel welcome to visit at any time.

We were worried about putting mum into care but the staff at Bernash have been absolutely fantastic. Lots of activities and staff go above and beyond. Home always clean and tidy and the care for residents is fantastic. I can now spend quality time with mum. The staff quickly get to know each resident and encourage them to join in with everyone. They also celebrate days such as valentines and make each resident feel special and welcome.

We have moved my mum in Jan 2025 to the home. We have been very impressed with the care she has received. There are plenty of activities for her to join in with. They decorate the home depending on whats being celebrated ie - valentines, Easter, mothers day. It makes it looking very cheerful. If anything has happened to mum they will ring and inform me of whats happened. Very happy that mum has moved here.

My mother-in-law moved to this home in Jan 2025. We have been very impressed with the level of care she has received. Nothing is too much trouble and she is well looked after. It can be very stressful moving loved ones into a home but the staff have helped us all the way. There are lots of activities for her to join in with and there is always something going on. They decorate the home when celebrating different holidays which make it.

If it wasn't for Bernash I'm not sure what situation my mum would have been in now . I can now enjoy quality time with mum rather than being her carer , she is safe and I sleep much better at night knowing she has the support and care 24/7 which I'm unable to provide .

As a family we were very happy with the care he received at Bernash. The staff are great and there always appeared to be a happy and settled team on who they understood the needs of the residents.

My mum was well cared for and treated with dignity and respect. The staff are always patient and kind. Bernash was always a clean and tidy environment. My mum enjoyed the activities that were provided.

The staff at Bernash Care Home always show my cousin kindness and respect. sorry to say not always afforded to them by my cousin. I always receive a warm welcome from the staff when I visit. They have a hard job. Thank you!

They dealt with all my requests with cheerfulness and efficiency.

My grandmother has settled well and I now know that she is in the best place and in the safest pair of hands.

My mother has been living in Bernash Care Home for about six months. The prospect of transferring her from her own home into care was distressing, but as soon as the manager and her team were involved they did everything they could to carry the burden of the process, taking exceptional care of my mother and us as a family, making the move as easy as possible for all concerned. Staff's expertise is reassuring. This really is a ‘care’ home. Every member of staff, whether the manager, the care team/leaders, or those responsible for finance, catering, maintenance or cleaning, are friendly and seem to really know and care for my mother, understanding her unique needs, behaviours and interests and giving her time and attention. Bernash is welcoming to family and friends, and open and thorough in its communication. I have visited quite a few specialist care facilities, but none have compared with Bernash in terms of the sense of family and genuine feeing of ‘home’ that it provides.

My sister and I have nothing but praise for the way our mum was looked after. Mum went into Bernash Care Home in 2021 and passed away in February 2023 and during that time the care she received was exceptional. We visited regularly and we were always welcomed warmly by the staff. We witnessed residents treated with dignity and respect. Every concern we had was dealt with immediately and with professionalism. Mum's final few weeks were difficult because she was in pain but the staff went above and beyond to make her comfortable. We have huge respect for the job the manager and her team do and are incredibly thankful Mum was able to spend her last years at Bernash.