Care Homes Owned by Heera Care Ltd

Having spent almost a week here I can say this has been a very positive experience. There is a broad, healthy menu which I would think would suit most residents. There is also more than enough even for the healthiest appetite. The meals were delivered in a timely manner. The room was clean and was furnished appropriately. The staff showed care even though under pressure at times

Overall, despite the circumstances of Dad's admission, I was very pleased with the care he received. The staff deserve recognition for their friendline

Good atmosphere, team have done a great job organising a summer fete with food, music and tombola

Meals all home cooked each day & excellent.

Overall great care home the only thing I would say the home is looking a little tired in areas plus on the 26 July I visited my father and his bathroom and bedroom not cleaned. Visited on the 27th July and the bathroom and bedroom had not been cleaned.

The management has a open door policy and always have the time to discuss issues or concerns. The home in general has greatly improved due to the stable management. The senior carers are good at managing their teams. Activities are varied due to the residents capabilities. It is a very hard job to include everyone due to their illnesses.

I stayed at The Grange after s fall at home i found it clean good food snd staff very friendly and attentive nothing was too much i was sorry to leave after 2 weeks would recommend it to anyone I left my door open every now. It was clean and tidy in the brought you ice pops to help cool you down now many came for meals as they prefer to stay in their rooms large tv lounge but not many uses it

Did not do my mental health any good. More like an old peoples home. Food not good. No nutritional value whatsoever. No vegetarian menu. Some staff were very helpful but for the majority it was a case of turning up and getting paid. Would I recommend The Grange, in a word no.

All staf wear brill you couldint aske for nicer staf. All staf wear verry nice they couldint do a enoufe four you food lovely.

My Father received excellent respite care here whilst staying for 8 days recovering from a hip operation. The staff looked after him well and made him feel welcome. The staff supported him with basic remobilisation and were responsive to his requests. The food was also good.

My mother was at Norwood House and was very happy there. She enjoyed the attention she received from the carers who were always kind, caring and fun. Her birthday was a highlight when she had her hair and nails done, a lovely cake and treated like a queen, she loved it and it was wonderful to see her so happy. She enjoyed the live music singers when they were there as well as watching the staff and family dancing with residents. The atmosphere of Norwood is a very happy and caring one. Very professional staff and very well run by the hands on manager.

She sadly passed away at the home, but I take comfort in knowing she spent her final months surrounded by people who treated her with dignity, warmth, and genuine care. We're grateful for everything the team did for her and for us.

My mother has recently been looked after at The Grange and the standard of care has been consistently high. The staff are attentive, respectful, and clearly dedicated to their residents' wellbeing. The home is clean, well-organised, and creates a calm environment with amazing homecooked food. We always felt informed and involved in Mum's care.

Found the staff difficult to contact and communicate with, so my husband's personal hygiene needs were inadequate. Food needs attention. Social interaction non-existent.

Warm, clean home. Friendly, helpful staff, very kind. Food good, snacks plentiful.

I am the sister of a patient called Sue who was in The Grange. I highly recommend this place, it was very professional, staff were very helpful, polite and caring. Went above and beyond. Food was home-cooked and very nice. The Grange is very clean and if you have any issues they were dealt with quickly.

Very good at all times.

I arrived from hospital quite disoriented but was soon put at ease by the lovely staff who have been very diligent in the way they have looked after me, both day and night, particularly as I have bladder problems and need to pee on a regular basis. So all in all my stay has been a very pleasant one.

Every member of staff was kind and helpful, no matter whether during the day - helped to the dining area, or during the night if I needed to go to the lavatory, there was always someone to assist. They were all respectful of my person, but could laugh and joke when appropriate.

My experience at The Grange is that the staff are polite and helpful. Mary has improved while she has been here. I would like to thank the home and staff for what they have done.