Norwood House

Good atmosphere, team have done a great job organising a summer fete with food, music and tombola

Meals all home cooked each day & excellent.

Overall great care home the only thing I would say the home is looking a little tired in areas plus on the 26 July I visited my father and his bathroom and bedroom not cleaned. Visited on the 27th July and the bathroom and bedroom had not been cleaned.

The management has a open door policy and always have the time to discuss issues or concerns. The home in general has greatly improved due to the stable management. The senior carers are good at managing their teams. Activities are varied due to the residents capabilities. It is a very hard job to include everyone due to their illnesses.

My mother was at Norwood House and was very happy there. She enjoyed the attention she received from the carers who were always kind, caring and fun. Her birthday was a highlight when she had her hair and nails done, a lovely cake and treated like a queen, she loved it and it was wonderful to see her so happy. She enjoyed the live music singers when they were there as well as watching the staff and family dancing with residents. The atmosphere of Norwood is a very happy and caring one. Very professional staff and very well run by the hands on manager.

She sadly passed away at the home, but I take comfort in knowing she spent her final months surrounded by people who treated her with dignity, warmth, and genuine care. We're grateful for everything the team did for her and for us.

A very homely and lovely dementia care home with truly great staff. The new management has really turned the place around. I honestly can't fault it. Keep up the great work!

Norwood House has a lovely interior and feels very welcoming. The staff are incredibly hardworking and genuinely caring. The new manager is great, always listening and improving things continuously. I highly recommend Norwood House.

Norwood has always been a lovely place, but there was room for improvement and the recent changes by new management have really made a difference! It now truly feels like a home from home. The food is great, the activities are enjoyable and staff are so caring and attentive.

My Dad was discharged from hospital into Norwood House for respite care in autumn 2025 and ended up being a permanent resident until he sadly passed away in January 2026. The staff at Norwood have been incredible throughout, laughing and joking with Dad and taking him out, doing activities and generally making his last few months enjoyable while maintaining exemplary levels of care. Their compassion at the end was wonderful and made a difficult time for the family as easy as possible. A lovely setting and building and the food always smelled amazing when I was visiting! Would definitely recommend if you are looking for a care home for a loved one, no better choice in the area.

I am here for a short spell while getting over a fall staff are excellent nothing is too much trouble. Food is great must be as I am very picky eating every bit served up.

This meeting was such a great success, that we are going to visit with our family member tomorrow .

My own personal experience is that my father has been treated with the upmost care and respect by all the staff. Due to his current dementia I feel they now know him more than myself which after I have been his sole carer for five years was a challenge for me. To address the food, bearing in mind dietary requirements I have witnessed meals that I would be pleased to eat that are of a consistent standard. The standards of hygiene I have never questioned there is no smell and yes windows are open but it has never been cold. All interaction with residents baths etc is recorded. Most importantly there is an open door policy of communication.

I can't recommend this care home enough. Always a very personable, friendly environment - the staff always go above and beyond and see that my mother-in-law is always happy and comfortable. It really is like a home from home. A big thank you to all the staff!

This is one of the worst care homes I've had the unfortunate pleasure of visiting. The staff was very ignorant and the level of care was shocking. My aunt stayed there and they did things like put her false teeth on a dirty cloth and put them straight back into her mouth and did not clean them even after being told this is unacceptable, yet they did this again and again. The food was disgusting and not fit for purpose. We know people who actually worked there and they bought the cheapest of the cheap to feed to the residents. No heating in the bathrooms and gave her strip washes in a freezing bathroom with the windows open and totally ignored our requests for things to be done. The staff just did the bare minimum they could and just did not care. All the things they list on the site they do not have but are still listed on the site. If you care about your loved ones do not put them in this care home as all they want is the money and do not care in the slightest.

Management and staff are very helpful. I felt that my husband was in a safe environment.

Mum has been in Norwood House since the end of October 2019. We couldn't have chosen a better care home for her. All the staff are fantastic and do a great job. No matter how busy they are, they make time for everyone, the residents and their families. Our family has a great deal of respect and admiration for everyone working at Norwood House.

The staff here are all very caring, and nothing is too much trouble for them. My mum needs a lot of care as she is bedridden and gets in a lot of pain frequently, but if she presses her call button, they come to her as quick as possible and get her the pain relief she needs. I would recommend Norwood House as the best home in the area to come into, everyone is treated with respect, resident and relatives.

Norwood House is amazing. I would recommend to anybody who needs someone to look after their family member. The service is impeccable and the staff are very nice. The events that occur in the care home are very good and thoughtful towards the residents. Altogether I love the place and will go there when I in need of looking after. Keep up the great work!

Kind, attentive.