Norwood House is situated in an imposing Grade II listed building in the heart of Gunness, surrounded by beautiful well-tendered and secure grounds for the residents to enjoy. With a calm and tranquil atmosphere, Norwood House is ideal for those looking for somewhere safe and comfortable to live.
The entire home has been designed to specifically meet the needs of the elderly suffering from dementia related conditions. This is achieved with the use of specialist dementia furniture, lighting and signage throughout the home.
The owner believes that wonderful accommodation, large modern en-suite rooms are now a norm and aims to exceed all local homes in the area through offering the best facilities, an active and busy events calendar and a great atmosphere to encourage life, independence and friendship.
Please enquire for a free trial of the facilities. Day Care, Permanent or Short term. Whatever the situation Norwood House can assist. The team are more than happy to offer a tour and complimentary stay to trial their services. Home visits and transportation can be arranged.
Owner: Heera Care Ltd
Person in charge: Jeanette Elliott (Manager)
Local Authority / Social Services: North Lincolnshire Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Colitis & Crohn's Disease • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Subject to full pre-assessment. Ages 45+.
Languages Spoken by Staff (other than English): British Sign Language, Welsh, Irish, Hindi, Panjabi, Punjabi, Polish
Single Rooms: 27
Shared Rooms: 0
Rooms with ensuite WC: 26
Weekly Charges Guide: Personal Care Single £500 – £750 (These prices are only a guideline, please contact Norwood House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Norwood House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 (maximum of 10) for Norwood House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Norwood House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.814 for Norwood House is calculated as follows: ( (169 Excellents x 5) + (33 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 204 Ratings = 4.814
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Norwood House is based on 9 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 9 Reviews ÷ 5.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Norwood House has a Review Score of 9.8 (9.814) from 17 Reviews
Review submitted from a Website Submission by Nigel O (Nephew of Resident) on Sunday 8 April 2018. Relates to January 2018.
During a four year period between 2014 to 2018, my uncle was a resident of Norwood House. During this time the home provided excellent care of him, staff and management were always friendly and efficient. I would fully recommend Norwood House to anybody looking for care.
How likely would you be to recommend Norwood House? Extremely Likely
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Review submitted from a Website Submission by Neil J (Nephew of Resident) on Tuesday 27 March 2018. Relates to March 2018.
During the time my uncle resided at Norwood House we were highly delighted with the standard of care from management down to staff. The cleanliness was very good and the food was very good. During the final weeks of my uncle's life, the staff went above and beyond what was expected of them. They maintained his dignity and treated him with respect and tenderness, and helped him and the family through a difficult time. I would highly recommend this home to anyone who is looking for respite or residential care. I would like to thank the management and their team of highly skilled staff.
How likely would you be to recommend Norwood House? Extremely Likely
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Review submitted from a Postal Card by Tracy C (Friend of Resident) on Tuesday 27 March 2018. Relates to March 2018.
Sincere and heartfelt thanks to all staff involved in the care of my dear friend.
He was always treated with utmost respect and tenderness. The staff kept him clean and comfortable during his stay. It really was a "home from home". Bright rooms, spotlessly clean and fresh. All residents were looked after and staff available at all times with encouragement and activities every day. Excellent meals and family support.
How likely would you be to recommend Norwood House? Extremely Likely
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Review submitted from a Website Submission by Keith (Son of Resident) on Thursday 15 March 2018. Relates to August 2017.
This care home seems to employ good caring people. It has a good friendly welcoming atmosphere within and is well run.
I think a firmer focus on activities designed to fit with each and every resident where possible, on a routine basis, would further improve this caring home.
Thanks for the care and support over the many years.
How likely would you be to recommend Norwood House? Likely
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Review submitted from a Website Submission by Marianne W (Power of Attorney Solicitor of Resident) on Monday 12 March 2018. Relates to February 2018.
Norwood House was chosen for my dear dear friend for several reasons. It was clean and efficient, the staff were extremely friendly and patient with everyone and they made you feel so welcome and part of their home.
I would highly recommend it to anyone who is having to leave their loved one in the care of others.
How likely would you be to recommend Norwood House? Extremely Likely
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Review submitted from a Postal Card by Pauline E (Daughter of Resident) on Monday 20 November 2017. Relates to November 2017.
My mum was a resident for 2 and a half years up to her passing on the 19th of October. The home is friendly and inviting, I was made to feel part of the family as this is what it feels like. I visited most days and could whenever I felt the need and still do. Mum was very happy at Norwood House.
I would recommend Norwood to anybody. I had to travel every day but it was worth it.
How likely would you be to recommend Norwood House? Extremely Likely
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Review submitted from a Website Submission by Elizabeth W (Daughter of Resident) on Monday 17 July 2017. Relates to April 2017.
My mother spent the final years of her life at Norwood House and was always treated with great respect and friendliness. She did not have dementia but had restricted mobility and partial sight and the staff encouraged her to be as independent as possible. She died in April 2017. My sister and I spent the last 2 weeks of her life by her bedside. During that time all the staff were fantastic, including the cleaners! They regularly checked on her even though we were there and often just came in to say goodbye when they finished their shift for the day. There were issues over medication and the staff went out of their way to sort it out with the doctors and make my mother's final days as comfortable as possible. The staff also treated my sister and I like friends rather than just visitors and they have stayed in touch. In addition, the house is always scrupulously clean and beautifully and thoughtfully decorated to provide a stimulating atmosphere. I cannot recommend it highly enough.
How likely would you be to recommend Norwood House? Extremely Likely
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Review submitted from a Postal Card by Jay E (Son of Resident) on Tuesday 9 May 2017. Relates to March 2017.
My dad's transfer from his own home to Norwood House couldn't have gone better. The staff welcomed him well and he warmed immediately to the wonderful, friendly, homely, caring environment of the home. The themed corridors within the home are excellent. I have never seen the interactive approach used in any other home. Dad loves his room, the food and the care and attention he receives. He has a named carer (key worker) who looks after his every need, plus all his family are welcome and included in every aspect of his new life at Norwood House.
How likely would you be to recommend Norwood House? Extremely Likely
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Review submitted from a Postal Card by Anne O (Daughter of Resident) on Friday 28 April 2017. Relates to February 2017.
Norwood House supported the entire family when keeping our mother in her own home no longer became possible. Norwood House has made us, and more importantly my mother, feel part of a larger, close-knit family. My mother has been treated with dignity and respect at all times. Her individual needs have all been met and solutions found. We cannot thank Norwood House enough in all they have done to look after her and take care of her and all her needs. My siblings and I can relax knowing she is in good hands. Special event evenings and wonderful afternoon teas keep the house vibrant and the gardens are exceptional.
How likely would you be to recommend Norwood House? Extremely Likely
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Review submitted from a Website Submission by Joseph L (Son of Resident) on Thursday 20 April 2017. Relates to February 2017.
Following an unexpectedly long stay in a hospital, I had the dubious task of finding a care home for my mother and luckily came across Norwood House, following a recommendation from a friend. As soon as I walked in, it felt like a home from home. It is a clean, friendly, cosy home, set in a tranquil and a beautiful setting. The home manager is an angel and the rest of the team are close behind. Nothing is too much trouble, every need is catered for and everyone who lives there is treated with respect and dignity and encouraged to be as independent as possible. This certainly is the resident's home and the staff are there to help and care where needed. My mum has been there a year now and feels very much part of the Norwood family. It is her home and she is thriving.
How likely would you be to recommend Norwood House? Extremely Likely
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Review submitted from a Website Submission by Michael K (Grandson of Resident) on Wednesday 19 April 2017. Relates to April 2017.
My grandmother had a long stay in hospital before arriving at Norwood House, we wanted to find somewhere relaxing and homely for her to live in, as it wasn't possible for many reasons for her to return home. We visited the home and met with staff there, who were kind, compassionate and knowledgeable. We really liked the layout at Norwood House, which is modern, spacious and very clean. Residents can have their own furniture and items in their room, however, if they wish.
My grandmother has made such a good recovery since being at Norwood House, she is more confident and I know she is very well looked after there, which is such peace of mind. When we visit, we can book in for a meal at the home, which is important to us, as my grandmother was always a real hostess and this is a good way for us to spend quality time with her, and the food really is delicious! I feel Norwood House is a luxury care home of very high standards, and I have been very impressed with the care received.
How likely would you be to recommend Norwood House? Extremely Likely
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Review submitted from a Website Submission by Kevin N (Son of Resident) on Tuesday 18 April 2017. Relates to April 2017.
My father has been a resident in Norwood House for over two years and is very content. He has a lovely room with beautiful views. The level of care is exemplary. All the staff are both professional, kind, and always willing to go the extra mile. The home is run extremely well and we have been impressed with every aspect. The management team have attended admirably and in a timely fashion to all my father's requirements. Support during difficult times has been excellent. Problems have been resolved sensibly. I would have no hesitations in recommending the home to my friends and loved ones.
How likely would you be to recommend Norwood House? Extremely Likely
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Review submitted from a Website Submission by Niki A (Daughter of Resident) on Tuesday 18 April 2017. Relates to April 2017.
The home has a very open, friendly and caring environment. I always felt welcome and comfortable whenever I visited. The staff were always very attentive and courteous towards my father as they were friends as well as his carers. They made the last few months of his life very comfortable and happy for which I will be forever grateful.
I wish the home all the best... keep up the great work "team Norwood"!
How likely would you be to recommend Norwood House? Extremely Likely
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Review submitted from a Postal Card by Mandy S (Daughter-in-law of Resident) on Thursday 30 March 2017. Relates to March 2017.
My mother-in-law has been residing at Norwood House for over two years now suffering from progressed dementia. The care team and management have been amazing providing her with the level of care needed. The atmosphere and layout within the home is very safe and comfortable it certainly has a home from home feel to it. Well done to Norwood team, keep up with the good work.
How likely would you be to recommend Norwood House? Extremely Likely
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Review submitted from a Website Submission by Paula L (Daughter of Resident) on Tuesday 28 March 2017. Relates to March 2017.
Mum has recently moved into Norwood House and she insists it is the best thing she has ever done. She gets pampered regularly, the team leaders are brilliant, the carers are exceptional, and the manager is just fantastic. The whole team are just wonderful. The ambience within the home is so calm and comfortable, there is just such a great feel to the home. Thumbs up!!!
Thank you, everyone, at Norwood House for making mum so happy.
How likely would you be to recommend Norwood House? Extremely Likely
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Review submitted from a Website Submission by Ryan B (Son of Resident) on Thursday 23 March 2017. Relates to February 2017.
The treatment that was given to my father was caring, generous, professional and very helpful to dad and me as a family member when the end was near. The staff had got to know dad and had a rapport with him. He became very close to all the staff and had a laugh at most times with members of the team. He was sometimes very stubborn but they knew exactly how to get the best out of him. I want so say that the manager was more than just a manager but a very caring and considerate member of this home. I thank them for the care they gave to dad at the time he was here.
How likely would you be to recommend Norwood House? Extremely Likely
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Review submitted from a Website Submission by Steve J (Son of Resident) on Wednesday 4 November 2015. Relates to November 2015.
This care home has gone from strength to strength over the past year. This is due to a new Manager and management initiatives, willingness of the owner to spend money to improve the facilities, and new staff who are making a difference.
It is nice to go into the home and see the staff interacting with the residents, and keeping them active.
There is still more money being spent at present. For example a new Sensory Garden is being built, which I presume will be ready for residents use in the spring.
Keep up the good work!
Thanks
How likely would you be to recommend Norwood House? Extremely Likely
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February 2018
There are currently no Care Home Idol entrants who have performed at Norwood House
